Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings
Stationers Place, Apsley, Hemel Hempstead, HP3 9RH
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead
Contemporary accommodation, a warm welcome and a great, convenient location. Stay at Express by Holiday Inn Hemel Hempstead and you will enjoy comfort, convenie... more
£
Rooms from £49
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Mature couple)
on November 3, 2008
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Anonymous ( Mature couple)
on October 21, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"We were very impressed with the hotel and feel it offered good value for money. It was conveniently situated for us to visit family living in Apsley," (107638084)
The hotel was extrememly clean and comfortable, the buffet breakfast was the best we have experienced, the room was quiet, comfortable and had everything we required for a comfortable stay.
None
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John ( Same sex couple)
from Nottingham , GB on July 22, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Generally OK. Special tariff promotion competitive. " (108007544)
easy access to M25. Parking available. Good access for disabled people
Kettle not working. Had it have been, only two tea bags. Guests were myself and adult son - we would have preferred tea to other choices. Too few staff available on reception desk. We waited and there were other guest waiting bar service.
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Neil ( Young couple)
from Swinford , IE on July 15, 2008
Excellent value for money,very clean hotel
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Anonymous ( Group of adult friends)
on July 2, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"We have stayed at Holiday Inns all over Europe and the standard has been excellent. This one has let you down. Overall experience of hotel and staff I must say was excellent though." (97918191)
Excellent staff, couldn't be more helpful.
Room shower grouting black. Who wants to shower in that. Run out of shower gel/soap. As my husband and daughter had already showered they did not wash their hair. I was the last no shower gel. No plates for roll at breakfast, no knives, all the butter had gone only sunflower spread left.
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Colin ( Other)
from Essex , GB on May 21, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"the hotel staff were very helpfull when we checked in as you had booked us in to two rooms" (97556633)
hotel was clean and the staff were helpfull
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Stephen ( Family with older children)
from Sheffield , GB on May 1, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Nothing to add - a very well run hotel, with a sense of space, nice breakfast, friendly staff and very good value - thank you" (97277583)
Reasonable value - helpful staff - lounge to sit in so that not stuck in the room - breakfast was really nice - location good nice setting
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Peter ( Mature couple)
from Chippenham, wilts , GB on February 14, 2008
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Our stay was spoiled by a birthday party. The youngsters vomited in the entrance of the hotel and broke glasses in the lift and the car park. We had to wait at the barrier because the staff were busy or unable to hear the buzzer and in the end I had to go into the hotel to get the barrier raised. If I learn that another party is to be held when I wish to use your hotel I shall book with another hotel chain. I do visit Hemel Hempstead regularly and I was impressed on our first visit with your hotel but this last experience will make me wary when booking in future." (97310167)
The facilities in the disabled room were good.
The bathroom light switch could be improved by installing a pull cord in the room instead of the outside switch (which is on the wrong side of the door for a wheelchair user).The light as it is arranged at the moment means any sleeping partner is woken when the light is operated.
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David ( Solo business traveller)
from Spennymoor , GB on October 31, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Poor. Why charge guest for parking on site, after a 4 hour journay and when arriving at 10.00pm I did not appreciate having to spend 10 minutes having to find change for a parking machine. If Holiday Inn wants more revanue from its guest, put " (97775829)
No TV remote in the room, shower curtain was to short causing water to spray on the bath room floor, very slippy. Will not stay at Holiday Inn Expresses when you have to pay for on site parking.
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John ( Mature couple)
from St helens merseyside , GB on September 26, 2007
Overall cleanliness was very good
No wardrobe or drawers for storage. Charged for car parking.Breakfast tables were not cleared/cleaned after previous users.Cutlery/crockery and some food items were not relenished often enough.
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Anonymous ( Mature couple)
on August 1, 2007
clean and comfortable and quiet
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Paul ( Young couple)
from Watford , GB on July 3, 2007
The accommodation was good.
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Anonymous ( Group of adult friends)
on June 22, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"The huge cost of the room! Have to say couldn't believe it for just an overnight stay! But it seems that all cost the sam around the area. At check-in it was peak time and there were only two staff available, subsequently quite big queue formed!" (99039100)
It was clean, tidy and modern, bathroom was good.
The fact I asked for a twin room and got a double and asked for smoking and got non smoking. We were in a rush so could not alter, but this was a bit of a shame.
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Brian ( Mature couple)
from Darwen , GB on June 13, 2007
location. parking.walking by the canal, breakfast
no draws, not enough space to hang your cloths (2 people) pants,shirts,coats,tops,dresses etc.shower driping all the time, not enough towels
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Anonymous ( Solo leisure traveller)
on May 2, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"THE ROOM WAS CLEAN AND SPACIOUS. THE BATHROOM FACILITIES WERE EXCELLENT AND I WOULD RECOMMEND THIS HOTEL TO ANYBODY AND WILL MOST DEFINATELY STAY HERE AGAIN" (99390728)
IT WAS IDEALLY SITUATED NEAR TO PUBLIC TRANSPORT FACILITIES
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Anonymous ( Solo leisure traveller)
on April 19, 2007
The staff were helpful, the hotel was well presented and right next to public transport direct to Euston
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Chia hung ( Group of work colleagues)
from Taipei county , TW on April 19, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"The feeling is this hotel is so friendly, and I would like to visit next time with my wife." (99873090)
so far so good
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Anonymous ( Family with older children)
on March 13, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Our stay was very good, but i would like to have known that my online booking was a good,informative one to the actual hotel that i was due to stay in." (99772089)
The rooms are always nice and clean at any Holiday Inn that we stay in and staff are mostly helpful.
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Seiji ( Solo business traveller)
from Brussels , Belgium;BE on February 9, 2007
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"This room was too cold. Air condition system was not working. I caught a cold next day. And I was absent important meeting and could not work until today." (99229764)
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John ( Mature couple)
from Billingshurst , United Kingdom;GB on November 8, 2006
very clean beds very good and tea facilities all there
the light above the bed i hit my head on the very sharp edge causing it to bleed and it was cold till we worked out the heating
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Louise ( Family with young children)
from High wycombe , United Kingdom;GB on October 23, 2006
Clean
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Ahmet ( Family with older children)
from Oneida , United States;US on August 22, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"No parking available at the hotel both nights that we stayed there. We parked at a pub located close to the hotel. Rooms were small, we had three older children with us so booked two rooms. Second room did not have a bed in it, but rather a double put me up for the kids to sleep on next to the original bed in the room. When sitting on the mattress you could feel the springs from the put up bed. There was no hot water both mornings, just tepid. I did speak to the front desk, stated that they were having problems with the boiler, and the man who fixes the boiler was away Did suggest that they may want to find someone else to fix the boiler. This is a busy hotel and how hard is it to find a plumber mid week. Ideal for the solo travel not if with children. I would not return to this hotel. Coming from England but living in the USA for ten years, this hotel was a dissapointment for a Holiday Inn. This hotel chain has a standard and I thought this hotel did not meet the name that it is associated with." (3305167409)
Hotel is clean and ideally located for motorway access
Rooms are small
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Suzanne ( Solo business traveller)
from Dublin , Ireland;IE on June 13, 2006
very clean
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Carolyn ( Mature couple)
from Gateshead , United Kingdom;GB on May 24, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Apart from the parking problems due to flats and pub nearby overall it was enjoyable. Staff were great,chatty friendly and made you feel as if nothing was a problem to make your stay as good as possible. The continental breakfast normally a let down was very good and set us up for the day. Location is lovely and picturesque. Reception area on first floor seemed odd and was at first difficult to find as not sign posted well from car park." (3304590899)
Room was comfortable, clean and airy. Beds were very nice.
Parking was very bad especially as hubby is disabled and we couldn't park in disabled area as no enforcement on non disabled people also car park very open even though security barriers there but were always open. Bathroom was wet room and nearly flooded.
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Michael ( Mature couple)
from Bideford , United Kingdom;GB on April 25, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"The hotel was relatively easy to find and car parking was secure. It was handy for local supermarkets and pubs serving meals. The surrounding area was interesting, being alongside a canal, with many narrow-boats and locks. I would like to stay in this hotel again." (3304509896)
Clean modern room and facilities. Lovely breakfast.
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Anonymous ( Young couple)
on April 5, 2006
In and out, no real fuss.
Restaurant facilities at weekend.
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Anonymous ( Same sex couple)
on April 4, 2006
Ver friendly staff and very pleasant surroundings
none
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Stephen ( Mature couple)
from Roquetas de mar , Spain;ES on March 29, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"we have stayed at the hotel twice now and for us is ideal, easy access from motorway, close to town, breakfast is basic but is fine for the money." (3304271543)
new hotel, well located, good facilities, value for money
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Anonymous ( Mature couple)
on March 29, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Hotel had just had a power failure when we arrived, so checking in was not as swift as it should have been,electronic key entry system off-line until electrician arrived some two hours later. Rooms(even numbers)on road side of hotel very noisy during the night, due to traffic. Managed to get just three hours sleep!!However we were able to change to another room(odd numbers)car park side for the following night,brilliant. Web sites made NO mention of hotel resturant not operating at weekends including Friday evenings. Hotel car park full to capacity by eight in the evening. No local touring information available, although this Hotel is ideally situated for touring the Chilterns and Thames Valley. If a few changes were made I would recommend this hotel." (3304365418)
Comfortable bed,the sofa was ideal for tv viewing & relaxing. Good lift from first floor(car park)to rooms.
Resturant made available at weekends because we do eat!!. Perhaps a better range of Sky channels, not just Sky One&S4C (with no broadcast content).
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Stephen ( Mature couple)
from Hounslow , United Kingdom;GB on March 8, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"A very comfortable night stay. There was ample parking." (3304296640)
It was clean light / airy and bed was very comfortable.
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Neil ( Mature couple)
from Wirral , United Kingdom;GB on February 28, 2006
Clean and comfortable
Temperature control in room - a temperature above 20 degrees could not be obtained
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Anonymous ( Family with older children)
on February 25, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"all was really good and very comfortable,apart from only one pillow and we asked for more but reception said that as the hotel was full there were no more pillows,found this a bit odd" (3304203331)
all very good
not too many pillows so had to use my coat as a pillow !!
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Anonymous ( Family with young children)
on February 23, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"IT was close to the staion for access to London, but also close to Hemel." (3304257031)
Good clean with buffet style breakfast
Found evening meals poor
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Susannah ( Young couple)
from Redhill , United Kingdom;GB on February 16, 2006
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Good location, lovely clean room, nice breakfast" (3304237084)
Clean, new and modern
More teabags and milk cartons!
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Ben ( Group of adult friends)
from Belfast , United Kingdom;GB on December 22, 2005
Clean and adequate
None
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Anonymous ( Family with young children)
on December 21, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"friendly staff, efficient service and a great deal comfortable beds and spotlessly clean bathrooms complete with all necessary shower gels etc generous continental breakfast too, but the hot chocolate machine had broken down and wasn't repaired - although it was the weekend" (2581455)
clean, modern, new, comfortable
all was fine
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Andrew ( Solo business traveller)
from Stevenage , United Kingdom;GB on December 21, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"OK" (3304050296)
Clean, bright and functional
Breakfast should be cooked not cold
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Anonymous ( Solo business traveller)
on November 14, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Alright, but would be nice to have drawers to store specific personal items." (2906594)
Working area for my laptop and paperwork
Restarurant - Too many times a meal displayed on the blackboard or included in the menu was not available. Often, there was no oranage juice available in the mornings for breakfast.
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Sean ( Solo business traveller)
from Bingley , United Kingdom;GB on November 13, 2005
clean, modern, bright, quiet
the breakfast was poor. for the price of the room they should offer a buffet full english, but in reality it should be full service.
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Anonymous ( Family with young children)
on November 7, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"This was a pleasurable stay, and we would certainly use this hotel and hotels within the same company, and would definately recommend it to friends and family." (2839871)
It was very clean and well looked after, easy to find using the directions given.
Rooms were a little too hot, but ok after we worked out the air conditioning. Also, car park was full when we returned one evening but did manage to park but people seemed to be park whereever they felt, one was across the enterance barrier to they secure car park.
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Louise ( Young couple)
from Hatfield , United Kingdom;GB on October 26, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Had a really nice stay. Would stay again" (2650399)
It was very clean and comfortable
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Ronald ( Solo business traveller)
from Broseley , United Kingdom;GB on October 15, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"very impressed with the ease of getting Breakfast There were not enough car parking spaces for number of gusts staying at the hotel but that was my only negative" (2842635)
Comfortable and clean and most important quiet
Bar
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Anonymous ( Other)
on September 28, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"OK if you don't care about breakfast. Beds are very soft so if you like firm beds don't stay here. Make sure you check your bill when you check out and make sure they don't overcharge you." (2771861)
The bathroom. Good shower and good toilet. Also nice and clean.
1. The room we stayed in was very warm when we arrived (we arrived at about 10 PM) we had to open the windows and it took about 2-3 hours before the we had a nice temperature. The airconditioning did not work very good either so this did not help in cooling the room. 2. The beds were very soft. Firmer beds would be nice. 3. On internet we made reservations for 39,75 pounds per room per night including breakfast (we stayed for two nights). But when we checked out we were charged 159 pounds, we found this most annoying because the costs of the booking could have automatically been checked on our booking via internet. After making a remark that the price was 39,75 pounds per room per night the lady behind the counter made a correction to the bill. 4. Breakfast is very simple, bread is not fresh so you have to make toast. A few extras like eggs or sausages would be nice. 5. The sound from the TV in the breakfast room was loud. 6. Smoking is possible in a area where people have to walk through to get to their rooms (the area in front of the counter). 7. Parking is poorly indicated. The first time we had to enquire where we could park our car.
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Ian ( Family with older children)
from Redditch , United Kingdom;GB on September 22, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Clean, modern. Good lighting and useful master switch using door cardkey. Adequate channels on the television. I would have liked to know about local amenities, etc. before booking and I expected to have this information in the room." (2722711)
Clean, modern. Good lighting and useful master switch using door cardkey. Adequate channels on the television.
Area information and telephone directory (e.g. restaurants, shops, etc.) At least 4 sachets of coffee for a twin room.
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Lise ( Family with young children)
from Harleston , United Kingdom;GB on September 20, 2005
It was just what we wanted for a short stay. The room was clean and the bed comfortable. The room wasn't too hot, one of the main problems I find with hotels. A huge thank you to the young lady on reception (I didn't get her name) her directions were spot on and very detailed on how to get to Chesham.
The only fault was the shower gel had run out, something I discovered when in the shower!
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Anonymous ( Solo business traveller)
on September 10, 2005
nice room
answering car park buzzer, not having same staff on bar and check in.
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Anonymous ( Young couple)
on September 7, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"The hotel staff were welcoming and ready to help you with a smile at all times. All areas of the hotel were clean and thoughtfully designed. Our hotel room was warm and comfortable with everything supplied that you would need. The breakfast facilities were good although one drinks machine wasn't working whilst we were there. My only grumble, though I suppose an important one, was that the bed was very soft and unsupportive. I can imagine a person with back problems would find it most uncomfortable to sleep in." (2607488)
The hotel was obviously very new and well designed. Our room was sparkling with no wear and tear evident to the decor or furniture. There were some particularly thoughtful touches such as night reading lights each side of the bed and a clever door which doubled as a door to the whole bathroom or just the toilet which I've never seen before! The air conditioning was unusually sophisticated for a UK hotel too.
We both found the bed too soft, not good if you suffer with back problems. That was our only complaint but could be an issue for some.
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Anonymous ( Mature couple)
on September 1, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"This stay was good value for money. Clean throughout, good location for Hemel Hempstead town centre. Not rowdy at night." (2675414)
Clean functional room. Good TV set
Breakfast: dispensing machine was out of grapefruit juice. Room 321: air conditioning was not very responsive, was noisey to sleep in. I would have commented to reception if I was staying another night.
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Anonymous ( Solo leisure traveller)
on August 24, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"Excellent location for visiting the surrounding areas, good links to motorways (M1 and M25) and A41. Friendly, helpful staff and a good standard throughout the hotel with regard to facilities and accommodation; everything was very modern, clean and bright and my stay was extremely good value for money, especially including the self-service breakfast! Highly recommended." (2590981)
Modern, fresh, clean facilities and accommodation.
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Anonymous ( Mature couple)
on August 17, 2005
Express By Holiday Inn Hemel Hempstead, Hemel Hempstead - Reviews & Ratings"excellent breakfast lots of room in bar area" (2638145)
excellent value for money
none
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"The Hotel is modern and well run but does not cater price wise for pensioners like myself." (107651806)
Facilities and staff were very good
The charge for parking your car I thought was beyond reason,it added another