Express By Holiday Inn London Croydon, London - Reviews & Ratings
1 Priddy's Yard, Off Frith Road, Croydon, London, CR0 1TS
Express By Holiday Inn London Croydon, London
This good-value Croydon hotel is in the town centre, a few minutes' walk from East Croydon Station, the Tramlink, High Street and Wellesley Road. East ... more
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Rooms from £59
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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John ( Solo business traveller)
from Scarborough , GB on October 12, 2009
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Anonymous ( Solo business traveller)
on July 1, 2009
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Good except the 1st few days service was poor when i have internet issue. They just assume that is was laptop problem without actually wanting to come and have a look at their self. Causing me to move out to another room aftr i insist them to come n check. It was actually the LAN port in that room that was not working. Wasted my time trying to connect to internet the whole day since i needed it for work purpose" (107492100)
Very clean and good facilities wise
Internet limitation Service
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Anonymous ( Mature couple)
on April 28, 2009
Express By Holiday Inn London Croydon, London - Reviews & Ratings"VERY PLEASANT WE WOULD USE THIS HOTEL AGAIN" (107641160)
CLEAN WELL-KEPT HOTEL +FRIENDLY HELPFUL STAFF PLEASANT BREAKFAST AREA+A GOOD SELECTION OF FOOD
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Anonymous ( Solo leisure traveller)
on March 16, 2009
Express By Holiday Inn London Croydon, London - Reviews & Ratings"pretty positive. I'll make sure not to use the Web TV in the future if I ever come back." (107410648)
1 - one of the bulb lamps, by the bed, died the day I arrived. I failed to report it to desk the following day. I noticed it had been changed when I came back in the evening. 2 - generous breakfast
1 - the floor of each lift sticks. Clean? 2 - I paid 9.9 pounds even though I used the internet connection, via the WEB TV, for less than one hour. When I asked I was informed that the 1.5 pounds charge / hour applied if I would have used my laptop. I thought it was unfair.
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Anonymous ( Solo business traveller)
on February 11, 2009
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Great central location" (107708271)
very clean, nicely decorated room with all facilities in good working order. Breakfast was more than adequate
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Anonymous ( Family with young children)
on December 7, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"For one night it was o.k." (107588017)
The room was extremely cold. Hot air system did not seem to be working properly. Inadequate bed clothes. No spare blankets.
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Tor ( Group of work colleagues)
from Stord , NO on October 29, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Good hospitality, and a hotel I maby will come back to. Good location." (97709843)
Clean rooms with a good standard and space. Clean toilets(very important)
Carpets in stairways was dirty/old.
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Anonymous ( Solo business traveller)
on October 10, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Don't stay at this place, for the same money or less there's way better places to stay!!!!!!!!" (107798596)
Nothing in my room worked, the tv didn't have any movies or internet working. They have no parking yet advertised that they did, parking costs
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Anonymous ( Solo business traveller)
on July 14, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"In general, the fabric of the hotel and its facilities was good. The only member of staff who supplied a good service was the trainee member of staff on duty on the evening of 8 June. The other staff on duty on 8 June and during the 8-9am period of 9 June were poor." (108027834)
On-duty receptionist at check-in was training but was good. The hotel, room and facilities were clean and in working order, as expected by Express by Holiday Inn hotels.
Shortly after check-in at approximately 10pm there was a substantial queue of people at the bar, with the only two visible members of staff concentrating on checking one female guest in rather than one dealing with check-in and one dealing with the customers waiting at the bar. The supervising member of staff appeared to regard the customers waiting at the bar as being at his beck and call rather than that he was actually meant to be providing a service to them. When he eventually realised the queue was there he served my drink in a dirty glass with lipstick and grime clearly visible, and when challenged and a clean glass requested, was about to pour the drink into the clean glass. Luckily for him, he reconsidered and prepared a fresh drink for me. The service at the bar throughout the rest of the evening was slow and poor. The morning receptionist was terrible. At check-out I requested a taxi which she agreed to book for me. She began by calling a firm which did not serve the area to which I was travelling. She had to call a second firm, and having already been advised of my destination (which she did not write down), had to ask for it again. When confirming the booking with the taxi firm she asked me for the information a third time, and when I asked her to request journey time and pricing details she didn't. When she ended the call and I asked her for the journey and pricing information she called the taxi company again and asked for the information - but again had to be reminded where I was travelling to in order to obtain the information for the correct journey! When the taxi arrived she did not point out it was me that was waiting for the car, and left it to me to identify that I was the customer when I had no knowledge that there had been no other guests requesting taxi services that morning.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on June 13, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"The hotel, although adequate, was a dissapointment. It was not particularly easy to find and and the entrance and immediate surroundings were extremely shabby. The carparking arrangements are unacceptable." (97335276)
A Clean room
No carparking Very poor entrance.
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Anonymous ( Young couple)
on May 1, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Standard Holiday Inn Experience, its not great but its good, clean and you know what your getting." (97270196)
Noisy during the night
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Carol ( Mature couple)
from Wigan , GB on April 2, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"The hotel was a little difficult to find. Also the staff did not promote the Q car park or the discount available, I find out about it by chance." (97860271)
It was fine. Clean and comfortable
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Anonymous ( Young couple)
on February 19, 2008
bedroom, toilet and shower room was clean and nice
will like to have a table top fridge in the room
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Clair m ( Young couple)
from Storrington , GB on January 7, 2008
Express By Holiday Inn London Croydon, London - Reviews & Ratings"please see the above statement (dislikes). My answer would be that I would have liked to have been informed that the car parking facility was not on site and that the confirmation of booking was to show my switch card (even if the policy is twice!!)." (97231502)
the hotel was clean and well set out with everything easily accessible.
the parking was a short walk from the hotel and there was an additional fee to park there. Not knowing the area we found it difficult to find our way back. We were given a map but it was hard to follow. I was confused by the whole payment situation as I had my switch card swiped on two seperate occasions at the hotel aswell as providing my details online initially. My card was swiped when I arrived at check in and when I left the following day. I know that these things need to be checked/verified but this was a little excessive and the man behind the desk could not or did not give me a reason why this was happening.He was in fact a little rude, looking at me like I should know and I shouldn't be questioning him!! Admittedly it was new years day and I guess staff will have been tiered but Im not telepathic!!!!!
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Anonymous ( Young couple)
on December 12, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Overall the hotel was adequate, there was a general lack of staff to keep on top of the consumption of breakfast utensils and cups/glasses. the lack of clean knives and forks, and a lack of a cooked breakfast option was also annoying. Finally the main bathroom, whilst small, and with a powerful shower, had a number of leaks which casues water to seep in through the joints between the tiled floor and wall. This appears to be a common problem with this hotel, and after experiencing it and reportign it three times i shall take my business elsewhere." (97467844)
room was clean and spacious, bed was comfy.
The noise of the areas outside, the view over the rubbish collection areas, and the problems with the bathroom
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Anonymous ( Young couple)
on October 28, 2007
clean and tidy, and things worked.
didnt do a hot breakfest
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Valerie ( Group of adult friends)
from San antonio , US on October 13, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"I would highly recommend this hotel due to its accommodations and friendliness of staff. It was difficult to find if you are not very familiar with the London streets in this particular area but I would not let this prevent you from staying at the hotel. While parking was inconvenient, a large discount was provided for the parking by the hotel." (97715109)
Absolutely clean, modern and excellent breakfast
Movie access was not working. Had to park the car 3 blocks away and walk back to hotel.
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Anonymous ( Group of adult friends)
on October 3, 2007
it was close to town and all ammenities
not been given the room i requested
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Anonymous ( Same sex couple)
on September 26, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Good welcome & service. Clean & functional room. Convenient position." (97348415)
Clean, functional
Very minor - pillow, breakfast area.
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Alison ( Young couple)
from Reading , GB on May 23, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"We only used this hotel for one night however the room was very clean and had all the facilities we needed, the staff were friendly and helpful. It was a shame there wasn't a hotel car park but there was one available a short walk away protected by cctv." (99889448)
It was very clean
The parking was a bit of a pain, and shame you couldn't get a cooked breakfast!
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Anonymous ( Mature couple)
on April 22, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Breakfast. Fruit selection poor, only tinned grapefruit. If only continental offered should have a better choice of fruit. Many plates in the pile not properly cleaned. Was the coffee instant ? If not it was tasteless. Croissants good and fresh. Good choice of cereals. Very noisy guests in rooms adjacent late at night." (99014976)
Close to facilities
No Non Smoking room available so offered disabled room no major problem except an unpleasant smell in bathroom. One towel in shabby condition. Overall uninteresting room
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Andrew ( Mature couple)
from West chester , US on April 21, 2007
Very neat
TV did not work - front desk said they would reboot, but it still did not work
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Anonymous ( Mature couple)
on April 18, 2007
clean, airy, light
i do like a bath and there was shower only
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Phillip ( Solo business traveller)
from Leeds , GB on March 30, 2007
Clean and comfortable
a little on the expensive side for a 'budget' hotel. Also, the continental breakfast was a very poor standard.
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Mike ( Other)
from Shefford , GB on March 28, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Excellent, just excellent staff service ! (and I've stayed at Bromley Court and The quality inn at Crystal Palace I would like to have known how tricky it was to find Maybe improved directionson the Web page and improved signage on the roads in" (99583352)
Cleanliness & functionality
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Ian ( Solo business traveller)
from Preston , United Kingdom;GB on March 23, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Prefer to park at the hotel" (99779559)
All I need for an overnight
Prefer to eat in the hotel if possible in a restaurant
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Frances ( Solo leisure traveller)
from Alfaz del pi , ES on March 18, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"hated red blanket or overthrow on bed, very cheap looking plus bad pillows,had to go out and buy two new ones for only two nights, also no valance sheets on the beds ,very bad" (99162418)
clean and in the center of croydon
staff on morning shift
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Anonymous ( Mature couple)
on March 14, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"nice room and good value but let down by unfriendly staff and outrageous bar prices" (99263122)
clean and modern, central for nightlife
parking and staff were not very friendly, especially at breakfast
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Danielle ( Solo business traveller)
from Purley , United Kingdom;GB on March 13, 2007
The television remote didn't work - I told reception 3 times & they said they would fix it but no one came to do so! Breakfast was not very good - bread was stale
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Karl ( Mature couple)
from Ivybridge , United Kingdom;GB on March 12, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Parking was at some distance to hotel and due to Street MArket a ten minute drive to get to althouth a 5 minute walk to get back to.not informed of this when booking which was dissappointing as we are not familiar with the road systems in Croydon, it caused a small amount of stress although a reasonable discount was given on parking tarriff. HOtel staff were friendly and helpful. Would have preferred hot breakfast ervice in the morning in stead of self serve cold breakfast, although there was plenty of it. IN room email facilities(from personal PC) were available but were dificult to access, 10th floor business centre email access worked well although this meant traipsing up to the 10th floor from 3rd each time we wanted to use it. Good for clean efficient business overnight, not so hot for romantic getaway." (99426947)
Clean and quiet
Breakfast facilities were poor. Not what was expected. Parking was inasequate and not informed of this when booking
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Anonymous ( Young couple)
on March 12, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"i cant say more than we had a very comfortble night and enjoyed the stay very much" (99461413)
the room was ig and had every facilities that we needed
i prefered if there was a swiming pool in the building to make it even better
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Jeffrey ( Solo business traveller)
from Portland , United States;US on February 22, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Would have liked a room larger than a postage stamp, but it was o.k. It was quiet and clean, I liked that the best. A continental breakfast should include scrambled eggs, sausage (American, not that tasteless English stuff), and waffles/pancakes. Some Arab guest didn't use deodorant, like for the last ten years. That was offensive. You should have thrown him out." (99549084)
Clean, internet, good showers
TV/Internet setup completely confusing. Charging for internet? Come on....
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Ann ( Mature couple)
from London , UNITED KINGDOM;GB on February 6, 2007
Express By Holiday Inn London Croydon, London - Reviews & Ratings"Although breakfast was continental and included in the price, there was a very good selection of food and everything was spotlessly clean. Reception staff were pleasant and helpful." (99303626)
Very clean and modern. God size shower and separate WC.
Forty pounds deposit asked for up front, refunded on checkout. I have never encountered this in any other hotel I have stayed in.
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Anonymous ( Young couple)
on January 31, 2007
The room was freezing cold, no soap in the bath absolutely terrible customer service
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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