Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings
1 Silvertown Way, Canning Town, Newham, London, E16 1EA
Express By Holiday Inn London-Royal Docks/Docklands, London
In the heart of London Docklands, 200 metres from Canning Town Station and close to the O2 Arena and ExCel Exhibition Centre, this modern hotel offers comfortab... more
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Rooms from £53
per night
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 8/10 | Overall value for money |
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Sara ( Group of adult friends)
from Leeds , GB on October 29, 2009
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Sarah ( Group of adult friends)
from Eastleigh , GB on October 27, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"1 night family room" (107385699)
Great location for the O2 Arena. Staff generally pleaseant. Buffet continental breakfast included in rate.
Room very small for 2 adults and a 13 year old. Very basic room.
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Felicite ( Mature couple)
from Sherborne , GB on October 3, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"We liked this hotel. We were comfortable and made welcome." (108384820)
Car Park was well lit and had a charming man who watched the cars all night. This was a great relief to us. All other staff we also found efficient and charming.
Our only dissapointment was the over zealousness of Chambermaids to 'fold up and return to the towel rail' soaking rank trowels that had clearly been used again and again by other guests. This is what we found on our arrival. However, clean towels were provided readily on request.
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Grace ( Young couple)
from Watton , GB on July 4, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Overall very good and comfortable" (107988972)
Easy to find, good location, good car parking
Limited selection for breakfast
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Anonymous ( Solo business traveller)
on June 29, 2009
Staff helpfull
TV not working, cups inadequately cleaned & faucet unclean
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Anonymous ( Mature couple)
on March 31, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Very nice stay , back again in a couple of weeks for visit to O2" (107765029)
Good room lay out , easy check in
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Anonymous ( Group of work colleagues)
on March 9, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"very good " (107991582)
cleanliness
was expecting cooked breakfast
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Neil ( Mature couple)
from Portsmouth , GB on March 6, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Very good, would do the same again." (107528593)
Very good booking system, efficient reception staff on arrival. Room very clean and tidy. Overall we can't fault it.
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Anonymous ( Mature couple)
on March 3, 2009
Very clean hotel and room. Staff friendly.
Only one member on duty so had to wait a few minutes before being attended to.
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Anonymous ( Group of work colleagues)
on March 1, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"It did what was required but I would not necessarily want to come back if I was going to the O2 again." (107658600)
Friendly staff, easy check in and out. Clean room and check in/bar area.
Had booked a twin room which turned out to be a double rooom with an additional sofa bed. There was not enough bedding for both beds. Breakfast was a little bland for a "continental", different cheeses and some cold meat products would be good.
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David ( Mature couple)
from Bathgate , GB on February 26, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Very Good And Freindly" (107318760)
Clean Good Staff And All In All A Very Good Stay Would Go Again
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Julie ( Group of work colleagues)
from Biggleswade , GB on February 11, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"great relaxing stay great for getting to the o2 arena thats when the jubilee line worked" (107462410)
i was pleasantly surprised as how spacious and clean our room was as we only payed £61 for the room i was expecting well lets say just somewhere to get your head down for the night. The bed was more comfortable then my own so thats a first and the breakfast was plentiful and lots to choose from for a continental breakfast. Staff were very helpful with the best directions.
none for the hotel but london transport ie tube has a lot to be desired the jubilee line was a nightmare.
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Anonymous ( Mature couple)
on January 19, 2009
FOOD OFFERED IN RESTAURANT WAS VERY BASIC, POOR QUALITY AND VERY EXPENSIVE I WOULD RECOMMEND EATING OUT OF HOTEL.
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Neil ( Young couple)
from Buckie , GB on January 18, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Tables in the bar dining area could have been cleaned prior to new people sitting down for a drink or meal, however your staff are all very polite and it was a pleasure to stay at the hotel. Many thanks Neil & Mairi" (107663994)
Really nice room with comfortable beds.Air con a plus.
Room a bit warm.
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Rory ( Same sex couple)
from Skibbereen , IE on January 17, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"suited our purpose for the show and was easy to find." (107976268)
overall the hotel was good and well located with resonable resturants nearby. staff were excellant and helpfull.
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Anonymous ( Solo business traveller)
on January 12, 2009
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Comfortable, friendly" (107749213)
clean. good staff attitude.
limited range of breakfast food, wash basin drain partially blocked / very slow to empty
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Brenda ( Mature couple)
from Folkestone , GB on December 30, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"very enjoyable and the price and breakfast were both good " (107462127)
no problems we were comfortable and well looked after and the hotel was near to all the places we wanated to visit
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Anonymous ( Group of work colleagues)
on December 18, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Okay - I just wish we could have made a free telephone call from our room. " (107372190)
Nice hotel - quick check in - great breakfast.
Unfortunate that we couldn't use the phone in the room to make an 0800 calling card call without opening another line of credit for ₤20. I found that frustrating. Also, we had requested extra pillows on our internet reservation form, but did not have extra pillows in the room. When I went down to ask for them, I was told the hotel was "out of pillows."
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Lynne ( Same sex couple)
from Horsham , GB on October 16, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Good." (97054904)
Very good service, nice touch being given vouchers for drinks when we arrived and also I forgot my toothbrush/paste which were given "complimentary" by the hotel.
Price hike due to the Queen/Paul Rodgers concert at The 02. Will stay further afield next time.
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Anonymous ( Group of adult friends)
on September 22, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"The hotel provided a competitively priced stopover, was clean, well equipped and efficiently run." (107234736)
Excellent Reception staff on check in. Very pleasant and helpful. My details from my last visit were recorded and she recognised us.Parking was easy and with an attendant on duty plus CCTV, felt quite secure.Breakfast was included and was more than adequate. We ate an evening meal at the Italian restaurant next door - very convenient.
Our room this time was at the front and the double glazing was not adequate to stop the traffic noise. Rooms overlooking the carpark do not suffer in this way.
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Matthew ( Solo business traveller)
from Ipswich , GB on August 7, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"excellent" (107253273)
Very good room Staff were very helpfull well done
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Chris ( Young couple)
from Colchester , GB on July 30, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Really enjoyed the stay, and we actually would have been happy staying at the hotel for a few more nights and it was very comfortable. Thank you very much." (107100190)
Nice spacious room, very clean and comfortable bed. Staff quite friendly and helpful and the information within the room regarding services etc was very helpful and thorough. Sky Sports 1 and 2 and Sky 1.
Shower fixture was very loose and almost fell off the wall. Decor of room was nice but the tatty bedspread at the end of the bed let it down a bit. When checking in we were not told that we had to state extra services such as use of the telephone, this therefore caused problems when we wanted to use the room phone as reception had to set this up once we had called down to reception to query why is was not functional. Also we were not informed that we had to put the key card in the slot to power the electricity for the room, this wasted quite a bit of time trying to establish why the lights wouldn't work. The continental breakfast was quite poor, with guests having to toast their own toast in a toaster which was located on a table in the dining area, surely a contravention to health and safety as there were young children running around that could have pulled the toaster off the side.
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Anonymous ( Group of work colleagues)
on July 23, 2008
Staff very efficient and pleasant
Not enough pillows. Shortage of tea, milk etc in room. Staff started to clear away breakfast before residents had time to finish.
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Angus ( Mature couple)
from Gisleham , GB on June 24, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Excellent." (97039306)
Clean and comfortable room and bathroom.
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Anonymous ( Mature couple)
on June 24, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Friendly and helpful staff" (97786214)
Good location for the O2 arena.
General area of where hotel is looked a bit tired and run down
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Daniel ( Young couple)
from West ewell , GB on June 23, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Good, will stay there again." (108068151)
Room clean, decor new, bed comfortable, linen new and clean, showers worked properly, staff were good and very cordial.
Continental breakfast offered, choices were a bit limited. Only two types of fruit available.
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Anonymous ( Young couple)
on May 31, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"The hotel was easy to find and it has excellent travel links to central London. The beer served in the bar was very nice(a sign that the pipes are regularly cleaned!!!) All in all it was excellent!" (97190407)
very clean and very comfortable.
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John ( Mature couple)
from Glasgow , GB on May 13, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Hotel was good staff were helpful and it was close to the o2 arena" (97203468)
clean and comfortable
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Susan ( Same sex couple)
from Great yarmouth , GB on May 4, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"The hotel facilities fitted our needs perfectly as we were visiting the O2 Venue. The staff were efficient and when we report the problem with our TV it was fixed while we were out. Breakfast was amply and everything was fresh. It might be more helpful in the hotel details on the web if it advised customers using the tube to get off at Canning town, as it is only a short walk from there. Its a bit misleading when you get a map of the area as it looks closer to Victoria Docks. Other than that everything was fine." (97088809)
clean and comfortable
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Thelma ( Mature couple)
from Horam,heathfield , GB on March 30, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"Your staff are very helpful and friendly.We got lost on way,I phoned the hotel for help,the young lady was not a driver and could not help but quickly found some one who could help me.I enjoyed our stay, the breakfast was good.I will come again next time I go to the 02.I will recommend my friends to your hotel.I have also stayed at your Southampton Hotel.I had a lot of info downloaded from pc, everything I needed.Thank you again and well done to your staff." (97600961)
very clean and comfortable
1 of 1 people found this review helpful:
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Colin ( Mature couple)
from Romsey , GB on March 25, 2008
Very clean, spacious with a comfortable bed
1 of 1 people found this review helpful:
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Jonathan ( Group of adult friends)
from Ayr , GB on April 19, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"I was happy to spend the night and the hotel is very clean and very presentable. one tiny problem was that they didnot accept my debit card at the front desk as a prepayment method and insisted on a credit card which i found strange had i flown 500 miles and arrived with no credit card i would have been very unhappy at this" (97394935)
overall value for money was good. good clean tidy room and a pleasure to spend the night in such a room
Staff could have been slightly more helpfull and friendly. In two whole days spent in the hotel i think i only saw a member of staff twice.....check in and check out!!
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Anonymous ( Group of adult friends)
on March 30, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"a pleasant suprise to find a good hotel in what can be only be described as a pretty rough and run down area of london" (97399161)
clean tidy and quiet
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Anonymous ( Mature couple)
on March 27, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"I felt that the hotel,staff were very helpful and the hotel was pleasant to stay in as acheap and cheerful no frills hotel. Whilst the breakfast was adequate I felt that it could have been a little more imaginative and it appeared to be understaffed when busy. The hotel itself is in an excellent location for Grenwich and the docklands area, and access to the city via tube was good." (97015118)
Functional no frills
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Paul ( Family with older children)
from Co. tipperary , IE on February 7, 2008
Convenience to the Excel
1 of 1 people found this review helpful:
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Anonymous ( Other)
on February 8, 2008
Express By Holiday Inn London-Royal Docks/Docklands, London - Reviews & Ratings"The staff were friendly and the price i was qiven in my booking confirmation was different to the price i was going to be charged however this was sorted out as soon as i noticed." (97668239)
Easy to get too from the London City airport and easy travel to the O2 arena. The room was well kept and claean. I would definatley book again to stay there if i go to the O2 arena for a concert again.
Nothing as it fitted it's purpose.
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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"Great value. Brilliant position for our needs (near to O2 arena - 1 stop on tube)" (108911023)
For a budget hotel the rooms were spacious and comfortable, even with four of us in there. The bed was very comfortable. Coffee & tea making facilities & hairdryer in room were a bonus, as we didn't expect them. Breakfast was continental, but this was fully described in the booking details and more than adequate. Served in a light and airy dining area. Car parking facilities with easy access.
The room was very warm, even with aircon on & it was too noisy to open the window during the night.