The George Hotel, Hexham - Reviews & Ratings
Chollerford, Hexham, NE46 4EW
The George Hotel, Hexham
Set on the banks of the North Tyne, in an unrivalled setting overlooking Chester's Roman Bridge and Hadrian's Wall beyond, this friendly hotel is surrounded by ... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Daniel ( Group of adult friends)
from Merseyside , GB on September 24, 2009
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Anonymous ( Mature couple)
on August 13, 2009
The George Hotel, Hexham - Reviews & Ratings"Poor" (108316500)
Staff friendly
Service deplorable in restaurant and bar. Tables not set properly, not cleared, breakfast buffet bar not re-stocked, service extremely slow. Cracked basin in bathroom, bathroom door sticking and not closing properly. Gardens not properly cared for, ash-trays not emptied. Hotel needs an urgent makeover, both physically and in management.
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Anonymous ( Mature couple)
on August 8, 2009
The George Hotel, Hexham - Reviews & Ratings"Very disappointing and certainly wouldn't stay there again." (107330110)
Restaurant/reception areas were clean and staff were friendly.
Room was very dusty, paint flaking from window sills, unable to use curtains as hooks were missing, toilet flush handle was hanging off, shower head holder was coming away from wall, room was very warm. Ladies toilets on ground floor were very dated; room was in desperate need of airing. What appeared to be sewerage had overflowed from drain in garden and not been cleaned up (garden chess game was very close to the drain).
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Patricia ( Mature couple)
from Southend-on-sea , GB on July 14, 2009
The George Hotel, Hexham - Reviews & Ratings"Liked the area, but probably would look elsewhere for accommodation." (107421140)
Female staff were friendly and obliging. Lovely view from room. (second room!) Very attractive grounds, including rabbits! We stayed there due to it's close proximity to Hadrian's Wall! Enjoyed the wednesday night entertainer.
Waiters, primarily were rather surly as though we were a nuisance. On suggesting that the salad might have had some dressing, he replied that he would pass it on, but next day, the salad garnish was served up the same. The first bedroom that we were given, there was a builder working outside on a flat roof and despite it being an exceedingly hot day, if we had reamained in that room we wouldn't have been able to upen window for ventilation. The room that we then had and stayed in was rather out of date, very small bathroom, a window that couldn't be opened as it appeared to have been painted shut and rather grubby.
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Anonymous ( Young couple)
on July 9, 2009
The George Hotel, Hexham - Reviews & Ratings"Wouldn't go again. Wouldn't recommend it. Restaurant food nice, but very basic menu. " (107742162)
Lovely situation. Nice gardens.
Bathroom in poor condition. Room very basic. We were the youngest couple in the hotel by at least 30 years. Staff were quite unfriendly and seemed to think we didn't fit in there.
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Anonymous ( Mature couple)
on May 13, 2009
The George Hotel, Hexham - Reviews & Ratings"Only one night, but a very enjoyable break" (107785056)
Friendly, helpful staff Lovely grounds with super views from dining room Cosy seating areas and bar rooms, nice to have the pool
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on April 21, 2009
The George Hotel, Hexham - Reviews & Ratings"very good. The staff were very friendly and helpful" (107357791)
beautiful and warm all round excellent parking facilities especially for the handicapped
carpets on stair treads were, in some places, worn...could l;ead to accidents
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John ( Mature couple)
from Teddington , GB on April 5, 2009
The George Hotel, Hexham - Reviews & Ratings"Very good location and pleasant room and restaurant. Staff were very obliging and all in all good value." (107876286)
Location and helpfulness of staff. THe room was spacious and contained everything we wanted.
The food was rather disappointing and some parts of the hotel needed a bit of attention(but it is being refurbished)
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Phil ( Solo business traveller)
from Newton abbot , GB on January 26, 2009
The George Hotel, Hexham - Reviews & Ratings"See above. I shall be making a lot of trips to Northumberland, so the hotel could have enjoyed regular business. The worst experience at a hotel for years. " (107757000)
Lovely setting. Good size room. Reasonable / comfortable furniture in room.
Appalling reception: no eye contact; no greeting; form eventually just put in front of me for completion. Had been travelling for 7 hours (from Devon) and had not eaten. Restaurant closed (9.30pm), no room service - wouldn't even make me a sandwich. No help with my bags - I am disabled. Had requested a room near reception, but was placed right at the end of a lengthy corridor. Receptionist (he) seemed completely unconcerned. I could go on.
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Michael ( Mature couple)
from Muir of ord , GB on January 19, 2009
The George Hotel, Hexham - Reviews & Ratings"Food very poor not a chef in sight" (107372828)
Cheap and cheerfull
Almost evereything to do with cleanliness aand facilities
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Robert ( Solo business traveller)
from London , GB on January 11, 2009
The George Hotel, Hexham - Reviews & Ratings"nom i am aware of the limitations, iwould book board only" (107620154)
good resteraunt
Breakfast start at 0800 hrs and this is the time meey=tings start so this is fer too late. The man on reception in the morning didn't know how to book me out or take payment as he didn't know how to use the computer.
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Paul ( Mature couple)
from Haltwhistle , GB on January 5, 2009
The George Hotel, Hexham - Reviews & Ratings"Well organised, friendly, helpful and efficient staff, good food and extremely comfortable overnight stay with pleasent liesure (although see above) facilities." (107112556)
Excellent service and food quality, very clean set in superb surroundings.
Some internal areas in need of a little cosmetic improvements, externally it appears that some remidial work is ongoing ie roofwork.
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Anonymous ( Group of adult friends)
on December 1, 2008
The George Hotel, Hexham - Reviews & Ratings"No problems and we enjoyed a relaxing couple of days" (107727422)
Hotel location is good position for a relaxing break. Rooms were fine and generally all was well and good value for money Staff were friendly and helpful
Hotel is showing signs of wear and tear- Furniture in the bar was in a poor and dirty state
1 of 1 people found this review helpful:
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Lesley ( Mature couple)
from Surrey , GB on October 31, 2008
The George Hotel, Hexham - Reviews & Ratings"We enjoyed our stay, subject to the above, but thought that the dinner menu lacked inspiration and given the view you could expect that more customers would stay for dinner if this was improved." (107941814)
Comfortable, view excellant, quiet as expected, idea location
Servicing of rooms ? due to lack of staff. Restuarant lacked atmosphere and service not always as expected. Hotel is showing it's age and have concerns about state of stair carpet.
1 of 1 people found this review helpful:
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William ( Group of work colleagues)
from Walton on the hill , GB on October 29, 2008
The George Hotel, Hexham - Reviews & Ratings"very enjoyable" (107222164)
location excellent staff good food very good value
threadbare carpets inadequate seating in lounge under-staffed
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on October 20, 2008
The George Hotel, Hexham - Reviews & Ratings"Quite satisfied" (107264788)
Good value, super location overlooking river, charming original hotel with some very good features
Threadbare carpets on stairs and some very tired furniture in the cocktail lounge
1 of 1 people found this review helpful:
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Anonymous ( Same sex couple)
on October 20, 2008
The George Hotel, Hexham - Reviews & Ratings"Very good value, much better staying in a hotel with character than in a hotel which could be anywhere in the world. I had read some of the recent negative comments on the internet regarding this hotel and I think either we were lucky or the hotel has improved." (107306517)
Excellent location right by the river and proximity to other villages; nice garden; great service in the restaurant and very good value for adequate food; nice lounges and areas for sitting around for drinks or tea; very quiet at night for sleeping; food served on very hot plates
Very old sunken, sagging mattress; creaky floors; banging doors
1 of 1 people found this review helpful:
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Helen ( Solo business traveller)
from Croydon , GB on October 17, 2008
The George Hotel, Hexham - Reviews & Ratings"NIGHTMARE" (107741336)
The hotel needs a massive overhaul - make over. Public areas are appauling - dirty sofas, ripped carpets, wallpaper hanging off, dirty walls, filthy doors. No hot water in rooms!
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on September 26, 2008
The George Hotel, Hexham - Reviews & Ratings"My husband having attained his Queens Scout Award many years ago as a Scout was particularly interested in the well presented display in reception to Lord Baden-Powell." (107178897)
Even though decoration and furnishings in our room were old fashioned they were fine and the bathroom fittings, also of an older generation performed as well as more modern fittings would have done
No bad points at all.
1 of 1 people found this review helpful:
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Anonymous ( Group of work colleagues)
on September 25, 2008
The George Hotel, Hexham - Reviews & Ratings"Good value" (97245161)
Friendly, helpful staff,good food and pleasant room. Our friends had a problem with the plumbing which was dealt with quickly and efficiently. Very satisfied with our stay.
Needs refurbishment.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on August 28, 2008
Staff were friendly and tried to do their jobs as best they could. The location was great.
shower atrocious as it ran too hot, ran too cold and even ran dry!!! Mattresses were saggy and lopsided. The pillows were old and lumpy. The dining room presented us with no clean tables and the breakfast was very weak. Toilet papaer was rationed!!!
2 of 2 people found this review helpful:
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Anonymous ( Mature couple)
on October 17, 2008
The George Hotel, Hexham - Reviews & Ratings"Comfortable enough for a short break. Enjoyed the pool, jacuzzi and sauna." (107574304)
Quiet comfortable room. Lovely position by the river. Staff willing and helpful.
Long narrow corridors. Not suited had we been disabled. Dining room service a little lacking. We had to ask for bread rolls to accompany our starters. My husbands starter contained stale, curling brown bread and wilted salad accompanying his smoked salmon, which was miniscule despite the extra charge. It was replaced when pointed out but should never have been served.
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Anonymous ( Mature couple)
on August 1, 2008
The George Hotel, Hexham - Reviews & Ratings"Good, would stay there again." (97530164)
Generally a sound hotel, possibly a little tired around the edges.
Service with the evening meal was good to start with and then fell off towards the end.
2 of 2 people found this review helpful:
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Carey ( Family with older children)
from Tauranga , NZ on August 28, 2008
The George Hotel, Hexham - Reviews & Ratings"Some floor coverings and bathrooms fixtures are showing their age a wee bit but overall we really enjoyed our stay in this comfortable hotel." (107121583)
A charming country hotel with friendly staff. Evening meal was good value for money. The leisure area including heating indoor pool, sauna and spa was great.
1 of 1 people found this review helpful:
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Sheila ( Mature couple)
from Wimborne, dorset , GB on July 14, 2008
great room , well appointed good food with v helpful staff
Very loud noises from water cistern (connected with another room) meant we were awoken at 5.30a.m, which ruined an otherwise good stay
2 of 2 people found this review helpful:
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Anonymous ( Same sex couple)
on August 31, 2008
The George Hotel, Hexham - Reviews & Ratings"Very enjoyable." (108073325)
swimming pool * jacuzi, pleasant room and gardens.
bit shabby in places, too hot in room, couldn't find heating controls. No hotel info in room, but there was local interest info.
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Anonymous ( Young couple)
on July 30, 2008
The George Hotel, Hexham - Reviews & Ratings"No thank you, not again" (108006297)
The bathroom was dirty with black mould on the shower tiles and shower curtain. The loo handle had cobwebs coming out of the untiled hole around it. The shower ran boiling hot or freezing cold and could have caused injury. The toilet needed some bleech as there was a dirt rim at the waterline. Worst of all there was a fire alarm at around 1am. Guest evacuated themselves but the on duty staff (2 I think) gave guests no information, took no roll call and did not tell us when to go back into the hotel.
1 of 1 people found this review helpful:
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Sharon ( Mature couple)
from Bolton , GB on July 29, 2008
The George Hotel, Hexham - Reviews & Ratings"good" (97818707)
location beautiful setting overlooking river and lovely gardens staff very pleasant and attentive
hotel rather tired looking in need of upgrade fire alarm went off at 2.30am no staff visible nor any instructions or info received to say it was a false alarm
1 of 1 people found this review helpful:
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Anonymous ( Family with older children)
on December 2, 2008
Fantastic food and location for views!
0 of 1 people found this review helpful:
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Michael ( Mature couple)
from Market harborough , GB on June 16, 2008
The George Hotel, Hexham - Reviews & Ratings"Lovely hotel spoilt by lack of training of staff. Dirty room, dirty changing facilities, peeling paint and wallpaper, dirty windowsills and dirty pipes. An old hotel is acceptable but a dirty one is inexcusable. I will be sending a letter of complaint to Crerar Management and to Brentwood Hotels." (97647865)
Food was reasonably good although bad service detracted from the overall effect.
Leisure facilities were appalling. Filthy conditions must be a health hazard.
2 of 2 people found this review helpful:
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Christopher ( Solo business traveller)
from Doncaster , GB on July 5, 2008
The George Hotel, Hexham - Reviews & Ratings"there needs to be a lot of money spent to bring this property back to its former glory...... \it is such a shame that it is obviously starved of funds" (99101841)
fantastic location and charming with good food
tired rooms and facilities
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on November 6, 2008
The George Hotel, Hexham - Reviews & Ratings"Another excellent break at The George: attentive friendly staff: lovely evening meals: will definitely stay again" (108054404)
0 of 1 people found this review helpful:
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Wendy ( Mature couple)
from Reading , GB on May 22, 2008
The George Hotel, Hexham - Reviews & Ratings"We booked on a bed and breakfast basis but informed reception that we would after all have dinner in the hotel, but were surprised that we were not offered the same rate as had been advertised on the wedbsite. The setting of the dining room is excellent.. the lounge is cosy. However, some of the buildings, especially the lobby leading from leisure centre into garden, are in desperate need of attention!" (97619898)
The room was comfortable and pleasantly furnished, well supplied with all the necessary for tea/coffee making
the shower curtain in the bathroom was dirty. The process of getting from room to dining room and lounge was long drawn out and somewhat confusing.
2 of 2 people found this review helpful:
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Anonymous ( Solo leisure traveller)
on June 18, 2008
The George Hotel, Hexham - Reviews & Ratings"Comfortable stay especially as I was given bridal suite to myself. No indication of single occupancy on internet." (97701078)
Furnishings are looking a bit tired Splendid gardens
Not fond of sugar lumps ---not good hygeinically!!!!!!! in loungeges Furnishings looking a bit tired and wallpaper torn in dining room.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on May 21, 2008
Location
Swimming Pool was very small and seemed to be used by local youths. Decor needs updating - wallpaper is peeling off the wall in the dining room. The food was excellent, however, there is very little choice with vegetarians limited to one or two options - mostly fish and the service was too pushy to get us to order quickly.
2 of 2 people found this review helpful:
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Susan ( Mature couple)
from Bartlow , GB on May 13, 2008
The George Hotel, Hexham - Reviews & Ratings"My partner wished to fish but the river bank was completely lined with tree's making it imposiible to cast. This was one of the main reasons we wanted to stay there. Breakfast was a shambles with the buffet being very untidy and with tea bags just left on the side, hardly any food there at the time we went in. Service in the restaurant was dreadful with the waitress forgetting my order of eggs for breakfast. No one seemed to be in charge at all. Our room did not have any soap or toilettries in it when we arrived and we were handed these at reception rather than them being put in our room. All in all a very disappointing stay." (97224726)
Furniture dowdy and the most uncomfortable bed and pillows which were like rocks.
2 of 2 people found this review helpful:
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Patrick ( Young couple)
from Salisbury , GB on June 3, 2008
The George Hotel, Hexham - Reviews & Ratings"Great value." (97700058)
Price, clean room, friendly efficient helpful staff, Biscuits with our tea facilities!!! Nice to have Pool & Sauna if a bit tatty now.
no reply from phone, hotel a bit tired in parts, restaurant closed by 8.45 pm and bar at 11 sharp! Not much soundproofing between rooms but no big deal.
1 of 1 people found this review helpful:
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Barry ( Young couple)
from Dundee , GB on October 14, 2008
The George Hotel, Hexham - Reviews & Ratings"would definitly stay here again" (97151428)
needs slight refurbishment but this didnt affect us at all
0 of 1 people found this review helpful:
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George ( Mature couple)
from West drayton , GB on September 16, 2008
The George Hotel, Hexham - Reviews & Ratings"We had a very enjoyable stay, hotel in a very good and quiet location good size rooms, we would stay at the hotel again." (107257352)
Very friendly staff, excellent location, fitness room and pool.
Hotel looking a little tired in places and due to be refurbished.
1 of 2 people found this review helpful:
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A ( Mature couple)
from York , GB on March 18, 2008
Clean. Located in wonderful countryside.
Needs updating - especially the plumbing (shower did not function properly, toilet handle very wonky)
3 of 3 people found this review helpful:
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Anonymous ( Young couple)
on April 8, 2008
The George Hotel, Hexham - Reviews & Ratings"Food acceptable though slightly overpriced. Room service poor. Staff very helpful & friendly" (97697298)
lovely location, pleasant gardens, good range of facilities.
Bathroom could have been cleaner.
2 of 2 people found this review helpful:
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