Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings
Tettenhall Road, Wolverhampton, WV1 4SW
Grand Western The Connaught Hotel, Wolverhampton
Welcome to the The Best Western Connaught Hotel, located a short walk from the bustling Wolverhampton city centre. The ideal setting for business or pl... more
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| Hotel Details | Hotel Reviews | How to Book & Cancel |
7/10 Overall rating
| Category | Average Rating |
|---|---|
| 7/10 | Check-in process |
| 7/10 | Your room |
| 7/10 | Working order of facilities / equipment |
| 7/10 | Order and cleanliness of the hotel |
| 7/10 | Performance of staff |
| 7/10 | Overall experience |
| 7/10 | Overall value for money |
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Samuel ( Solo leisure traveller)
from Schaarbeek , DE on October 29, 2009
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John ( Solo leisure traveller)
from Apo , US on October 28, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"I was doing a computer conference in the hotel and the bar was very nice and they had free internet but not fast free internet" (108615792)
The shower room was brand new. The breakfast was included. They had staff that know the local area
There are a lot of stairs going up and down several flights of stairs to get to the room
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Anonymous ( Young couple)
on October 27, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Hotel accommodation had minimal affect on my trip which was ideal." (108399754)
Cheap, and was the venue for the event I was attending (OggCamp).
Key cards are unreliable and were frequently required to be re-programmed over the weekend.
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Anonymous ( Solo business traveller)
on October 27, 2009
Hotel was clean. Breakfast was good. Staff helpful and friendly.
Shower was very poor. Wireless internet only worked sporadically and was slow when it was working.
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Anonymous ( Solo business traveller)
on October 24, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"forunately a discounted offer was got costing £35 prpn. which is the only reason this stay was adequte. However the cleanliness of the bathroom was unacceptable at any level!!!" (108369748)
Service was good, staff friendliness was very good
Bathroom was bad, the water was brown and the bath dirty, human excrement and toilet paper left in the toilet where it had not been flushed. Whilst full english breakfast adequate for cost portions were small.
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Anonymous ( Other)
on October 21, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"The worst hotel I have ever stayed in" (108448316)
Food was good
Dirty carpet in room,noisy radiator,light bulbs blown,thay changed my room that also had dirty carpet.Walls paper thin.Sink did not drain freely.Some of my colleges complained about brown water and would not shower.Had to get door key reactivated on second night they cancel all each day.Main hotel toilets were very poor standard.
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Anonymous ( Other)
on October 20, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"I have stayed at this hotel before and have to say I was disappointed this time. The only reason I would stay at this hotel again is because it is where I attend a company conference." (108275026)
on the whole the hotel was clean, the staff were friendly and helpful.
It was surprising to find the resturant closed on the friday evening, brown hot water from the taps/shower, room needed decorating, slow bar service. quality of food available for breakfast/Lunch was not very good.
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Samantha ( Young couple)
from West midlands , GB on October 20, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Very basic no luxury " (108463629)
Good value for just somewhere to sleep
Rooms very basic, had to request maintenance to bleed the radiator as making terrible noises and rooms far too hot. Staff in the bar very very slow. Also got charged for some extra drinks that we had not been signed for.
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Anonymous ( Group of work colleagues)
on September 22, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Really looking forward to our visit because our recent visits to Best Western had always been excellent. My major concern was the signage in the hotel." (108595759)
Hotel was very clean and well situated for the event we where attending
We had 2 x pensioners in our group and had requested a ground floor room, on arrival I was directed to an area that I assume was the ground floor room for my parents, I followed the directions from the receptionist and left my partner at reception. On entry through a swipe door I was aware that I could not get back to the reception, I can only describe the next 15 minutes as traumatising, my parents room was found to be on the 3rd floor!!! I was still unable to gain egress for this location of the hotel, there was minimal signage and fortune had it, there was not a fire at the time, my partner at this time was still waiting in reception with our arrival bag distressed as to where I had got to with, new people arriving all the time, only the good grace of 2 visitors’ to the hotel did she calm down. I eventually found a way out, and approached the manager he listened to my issues and walked the route I had previously taken he himself at one time hesitated on direction. My parents where moved on his request to a first floor room.... exhausted.......The whole group by this time where ready to change hotels, only, we had driven for 2.5hrs and had to be at our event within 30 mins of arriving
1 of 1 people found this review helpful:
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Anonymous ( Same sex couple)
on October 16, 2009
IT HELPS WHEN YOU ASK PEOPLE TO DO THESE SURVEYS FOR YOUR COMPANY IF YOU CAN GET THEIR NAME RIGHT IN THE FIRST PLACE....................!!!!!!!
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Anonymous ( Solo business traveller)
on October 7, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Our company held a conference in the hotel the following day and the staff, facilities and food were all very good" (108376529)
friendliness of "new" receptionist
chaotic booking in system resulted in another guest walking into my room whilst I was in the bathroom - having been given the same room number key as I had!
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Bradley ( Mature couple)
from Hants , GB on October 6, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"OK" (108136792)
Dining Room staff were very friendly and helpful
We were given card key to a room which was already occupied. Thsi coudl have been very embarassing.
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Richard ( Solo business traveller)
from Chorley , GB on October 5, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Just really nice, all I can say" (108151186)
Really nice hotel, pleasent staff, comfy beds etc.
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Anonymous ( Mature couple)
on October 5, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Excellent value for money. We will certainly recommend this hotel." (108643855)
Large, clean fluffy towels, hot water, tea/coffee making facilities and comfortable beds made for a very good stay after a long drive.
We booked on-line, which was very straight forward but it did not make clear that breakfast had to be booked along with the room in order to take advantage of reduced price breakfast. Only bad point.
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Anonymous ( Group of work colleagues)
on September 22, 2009
Staff friendly but pushed for time,needed more on.
Needed a lick of paint abit tatty.
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Anonymous ( Family with older children)
on September 15, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"THE HOTEL WAS GOOD VALUE AND CENTRAL TO THE CITY CENTRE ALSO THE RACE COURSE WHICH WAS THE REASON FOR GOING TO WOLVERHAMPTON." (108985349)
HOTEL ROOM WAS VERY CLEAN AND TIDY AND GOOD VALUE.
SERVICE IN THE MAIN BAR WAS NOT VERY GOOD IT SEEMED THERE WAS A SHORTAGE OF STAFF, ALSO THE COFFEE MENU WAS NOT TO THE PICTURED MENU.
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Thomas ( Solo leisure traveller)
from York , GB on September 8, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Pleasant enough" (108739812)
Reasonable sized room. Quiet
One room light not working
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Anonymous ( Group of adult friends)
on August 27, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"First impressions of the hotel were not favourable. Sat Nav directed me to the back of the hotel, the car park. A wedding party was in full swing and a number of young guests were sitting around in the car park, drinking and messing around. The disco was in full swing and quite loud - unfortunately our room was directly above this, the music being played was very loud. We were advised that this would cease @ around 12:30 which it more or less did. Room itself was spotless, with all working facilities, I was able to shower and freshen up. Clean towels were provided. Breakfast was fine and the staff were friendly. I'd say for £55 per night that it was good value for money. Common sense would dictate that the room I was allocated should have been reserved for the wedding guest party itself. " (107719062)
Late check in. Room clean and tidy. Coffee and tea making facilities fine. Working hairdrier and bathroon spotless. Cooked breakfast and attitude of staff very good. Onsite parking.
We arrived late 11:30pm and a wedding was underway. The room was directly above the party room, the noise making it difficult to relax. We were advised that no other rooms were available. At 4:30am a guest decided to hammer on the door of of one of the nearby rooms calling out the name of another guest, this went on for a full 5/10 mins until he was told in no uncertain terms he had the wrong room. Th TV from the adjoining room was on very loud, but as were tired, we decided against making a complaint.
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Anonymous ( Same sex couple)
on August 25, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"I was very pleasantly surprised with the room considering the low price. The breakfast was good and the staff friendly. I would definately stay there again and I would recommend the hotel to a friend." (107384819)
The hotel was clean and the room was a very good size.
The decore was worn in places ie. the wall of the bathroom, the slant of the shelf above sink and no bath plug - all very minor things.
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Rebecca ( Young couple)
from Reigate , GB on July 21, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"we requested a quiet room and we were given a room on the first floor above a wedding party and man in next room was snoring and it sounded like he was in our room, so requested to be moved which we were. " (108719838)
okay for £40 per night
noisy
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Thomas ( Group of adult friends)
from Lommis , CH on July 17, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Stay was ok for two days only." (107881040)
Service at the breakfast buffet was good. Staff was attentive. Selection of food was ok.
Restaurant was closed on Sunday evening. Service at the bar was not very alert. Only small selection of menues. Bathroom:very small. Bedroom: very small, no sideboards to store luggage.
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Anonymous ( Other)
on July 10, 2009
mostly helpful and courteous staff good car park
pigeons prevented window being left open one receptionist - rudely instructed me to sit and wait for 10 mins because she was busy little space to sit and chat in the lobby no porter offered - room was a long way from reception - no lift in that part of the building, stairs, firedoors and many turns en route.
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Bo ( Mature couple)
from Hallaryd , SE on June 29, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"We are in general very satisfied!" (107783736)
Good service from nice staff.
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Anonymous ( Group of work colleagues)
on June 15, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"good for a night out." (107651408)
good breakfast, comfy beds, good car park, close to city centre, friendly staff
the "hot" drinks at breakfast were luke-warm, there was a Xmas tree in the lobby in the middle of June! (ok not a huge bad point but just really really odd), shower screen didn't work
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Claire ( Mature couple)
from Rotherham , GB on May 7, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Excellent value for the money." (107734982)
Good sized, warm bedrooms. Lovely dining room/bar area. Excellent service from all staff. Appetizing breakfast.
Books under the tele cabinet were dusty! Bathroom sink had a slight leak.
1 of 1 people found this review helpful:
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Janet ( Group of adult friends)
from Whittlebury , GB on May 31, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Otherwise, fine" (107835711)
Clean and quiet Booked us in when they had no record of my confirmed booking
Appallingly,THEY HAD NO RECORD OF MY RESERVATION EVEN THOUGH I HAD AN EMAIL CONFIRMING THE RESERVATION. It was lucky they had spare rooms as we did not arrive until 9.45pm and would have had a real problem if they were fully booked. Clearly the reservations system needs to be looked at as it doesn't work!
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Lorna jane ( Other)
from Plymouth , GB on May 27, 2009
value you for money.good breakfast
no vodka in the bar.hasd run out from weekend
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Andrew ( Mature couple)
from Stonehouse , GB on April 29, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"fair for short break" (107418530)
bar and restuarant
access to rooms and rooms to small
1 of 1 people found this review helpful:
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Harry ( Same sex couple)
from York , GB on May 26, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"We always use this Hotel when we stay in Wolverhampton but have not had a room at the front before. We will stay again next time we are in Wolverhampton." (107993404)
Hotel and staff excellent as usual.
Only bad point is we were on the front of the Hotel and traffic passes all night, it was a warm night so we had to leave the windows open. Next time we stay we will ask for a room at the back of the Hotel where it is quiet. Otherwise no problems.
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Ian ( Solo leisure traveller)
from Liverpool , GB on April 28, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"I stayed at the hotel while attending a wedding ceromony and reception. We where all treated very well and the day was a great success." (107666952)
Staff very friendly and helpful.
The hotels no smoking throughout policy meant a long trip from the fourth floor to the car park for the many guests at the reception who wished to smoke.
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Linda ( Group of work colleagues)
from Coventry , GB on April 28, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Fine." (107850240)
Clean and comfortable and good value. Staff friendly.
The organisation at Breakfast was dreadful, there was no organisation amongst the staff and many people were left waiting for quite some time. Bad layout of dinning room, needs a re-design.
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Anonymous ( Young couple)
on April 18, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"We would stay in this hotel again but preferably in a different room that is not like a rabbit warren to get to." (107589186)
The bar man was very helpful.
Felt like we were staying in a pigeon coop. When things at breakfast ran out they were not replenished very quickly as the waitress kept disappearing into the kitchen.
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Joanne ( Same sex couple)
from Port talbot , GB on April 16, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"I am concidering staying again on my next visit to wolverhampton as I know I will get value for money and a welcoming stay. I was also concidering staying an extra day." (107556344)
All the staff were very helpful and friendly. The hotel room was well presented and clean.
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Anonymous ( Mature couple)
on March 4, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Great value for money,Good location,Peaceful night`s sleep,Well worth a visit.." (107604939)
Very nice room,Superb breakfast, Friendly staff..
1 of 1 people found this review helpful:
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Paul ( Solo business traveller)
from Jordan, kowloon , HK on March 29, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"not bad for 30 pounds" (107322867)
staff friendly & helpful breakfast great
floorboards and people walking past the room made it difficult to sleep
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Rik ( Solo business traveller)
from Alphen aan den rijn , NL on February 26, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"If the non smoking policy is government issue, no problems. not having cold running water is "weird" typically it is the the hot water which fails if anything fails waterwise." (107594712)
No running cold water from the shower tap. no "smoking" rooms.
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Anonymous ( Solo leisure traveller)
on February 21, 2009
breakfast
hotel was in dire need of a coat of paint--many areas quite tatty
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Anonymous ( Solo business traveller)
on February 15, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Not the best Best Western having stayed in USA Best Western hotels. An old building requiring a good deal of update and modernisation." (107663489)
Cheerful and friendly reception
Cramped parking,Poorly fitting old sash windows allowing road dirt and noise into the room, badly fitting curtains, cramped washing facilities.
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Anonymous ( Solo business traveller)
on February 13, 2009
staff friendly, polite and helpful parking availability presentable restaurant and bar areas
thermostat broken on bedroom radiator small lift
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Joanne ( Young couple)
from Manchester , GB on February 10, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Will definitely stay again if need to stay in Wolverhampton" (107877381)
Clean, friendly staff, good breakfast choice
Bathroom shelf loose and dangerous as made of glass
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Anonymous ( Mature couple)
on February 9, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"Would be happy to stay there again when we have to be in the West Midlands the next day for either leisure or business" (107528865)
The service of the hotel staff was exceptionally attentive.
Although a staff member did not attend for breakfast, the existing staff did their best to make sure her duties were covered and we were not inconvenienced.
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Anonymous ( Group of adult friends)
on February 8, 2009
Grand Western The Connaught Hotel, Wolverhampton - Reviews & Ratings"adequate for one night stay" (107345762)
excellent food
lost booking on one of two rooms booked.Fell in bath getting into shower due to soap drippingfrom dispenser into bath
The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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- I got charged more than 10 pound for every day I cstayed for 'breakfast' while I was alone and I did not consume a breakfast (and figured that out to late). This is an extreme crap service. - While registring online I was convinced I had shosen an option to get breakfast included in the night price, on checkin the staff informed me this was not tru and that I had to pay extra for the breakfast (what caused me not to take it)