Kings Arms Hotel, Berwick-upon-Tweed commentarios
43 Hide Hill, Berwick Upon Tweed, TD15 1EJ
Kings Arms Hotel, Berwick-upon-Tweed commentarios
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| Descripción del hotel | Comentarios | Cómo reservar y cancelar |
7/10 Valoración general
| Categoría | Promedio de la Categoría |
|---|---|
| 8/10 | Proceso de registro |
| 7/10 | Su habitación |
| 6/10 | Funcionamiento de las facilidades / equipos |
| 8/10 | Orden and limpieza del hotel |
| 7/10 | Comportamiento de los empleados |
| 7/10 | Experiencia general |
| 7/10 | Buen valor por el precio |
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Hans ( Viajero solo en negocios)
de Meitingen , DE el 18 de noviembre de 2009
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Carole ( Pareja Madura)
de Redcar , GB el 4 de noviembre de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"having stayed in the hotel earlier in the year in a very nice room I was very dissappointed in this room and would rather have paid the extra" (108869597)
breakfast was good very quiet
rear bar not very pleasant front bar not open that is the nice one. Room very out dated TV didnt work properly. room was dusty
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Richard ( Familia con niños pequeños)
de Pudsey , GB el 2 de noviembre de 2009
Great hotel, staff, room and breakfast
Internet booking site accepted Amex for booking, confirmed booking by email, then advised later that hotel did not accept Amex, told me to contact hotel rather than sort it themselves and also threatened me with room cancellation if i did not act to correct their mistake. Recommend you build some intelligence into your web site and improve your customer service - especially since hotel advises that they've been asking you to fix this for over a year!
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Anonymous ( Pareja Madura)
el 4 de octubre de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Nice relaxed hotel in a good location." (108215304)
Friendly staff, good location, reasonable prices
Garden area a bit scruffy and quite a lot of litter in the garden area which doubled as an al fresco eating area.
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Christopher ( Grupo de compañeros de trabajo)
de Bristol , GB el 22 de septiembre de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Nice enough for the price." (108662089)
Well-trained staff. Nice food.
Funereal background music - Berwick played some great music around midnight (local night club? audible from the street) - perhaps you could use this! No malt whisky in the front bar, and no Islay whisky at all.
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Anonymous ( Otro)
el 6 de septiembre de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"As a person that works all over the country this was a below average experiance" (108906399)
Polite staff
No Propper shower facilities room 14 Creaking floorboards The step into the bathroom to high Breakfast starting at 0745 instead of 0730
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Anonymous ( Grupo de amigos adultos)
el 5 de septiembre de 2009
Clean
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Anonymous ( Pareja Madura)
el 30 de agosto de 2009
Nice room,breakfast excellent
Overpriced for the location
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Gwynneth ( Pareja Madura)
de Hurst , GB el 20 de agosto de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Adequate" (108265393)
Assume restaurant was good as it was fully booked for the Sat evening.
Too close to night club. Busy road.
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Roger ( Viajero solo de vacaciones)
de St albans , GB el 18 de agosto de 2009
Friendly staff, central ocation, easy parking
Poor attention to detail in room facilities also... "Lost" my reservation for dinner in the restaurant and could then only offer a meal in the Bar.
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Anonymous ( Pareja Madura)
el 30 de julio de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"excellent, had a good time" (108102535)
staff,breakfast was excellent with many choices
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Anonymous ( Grupo de amigos adultos)
el 21 de junio de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"very unfortunate experience. very poor value for money" (107353476)
adequate breakfast
Restaurant closed, no lounge area, room& bathroom very old & tired,staining on bed cover, creaking floors, tv v difficult to operate,
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Anonymous ( Pareja Madura)
el 14 de junio de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"It served a purpose but we would not choose to stay there again" (107942196)
food was ok
access at front of hotel very difficult for people with walking problems. Price of food obviously puts people off from eating there.
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David ( Otro)
de Stoke on trent , GB el 11 de abril de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"OK" (107561027)
check in was good, room was clean breakfast was really good
little outdated. room needs refreshing. beer flat in bar.
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Vivien ( Pareja Madura)
de Brynmawr , GB el 10 de marzo de 2009
Kings Arms Hotel, Berwick-upon-Tweed commentarios"The Hotel oozes history, it's very clean and warm with good quality Stag furniture, all our needs were catered for." (107449209)
The friendliness of the staff including their efforts to help, as if nothing was too much trouble. The hotel is situated in the town, close to coastal walks and places of interest.
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Brenda ( Pareja Madura)
de Wallsend , GB el 28 de noviembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"good no problems" (107456376)
room clean staff pleasant food good
did not find any bad points
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David ( Pareja Madura)
de Epworth , GB el 23 de noviembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Very enjoyable. We would certainly use the hotel again." (107710705)
Friendly informative staff. Well equipped spacious room. Very nice breakfast with plenty of choice.
Only one bad point and that only applies if you stay mid-week; the hotel only has on street parking, which is metered (after 18:00 and Sunday is free)
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David ( Viajero solo en negocios)
de Gillingham , GB el 14 de noviembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Good and I will stay again" (107701864)
Friendly staff, good location, pleasant room
Expensive restaurant, no free parking
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Anonymous ( Pareja Madura)
el 30 de octubre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Served its purpose with central location, but we feel it is very overpriced." (107829206)
Good central position, although no hotel parking, parking was not a problem at weekend. Lovely Breakfast
Overpriced. No biscuits.
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Colin james ( Pareja Madura)
de Nr pontefract , GB el 7 de octubre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"we found the staff at the hotel very pleasant and helpful, and the food was very good.An ideal position too and not too hard to get to the tourist places of interest, we will certainly visit again." (107893222)
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Anonymous ( Viajero solo en negocios)
el 29 de septiembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Initially good but very expensive for the standard of facilities (Premier Inns offer similar or better rooms & breakfasts for almost half the price)and poor family facilities (ditto Premier Inns, etc). You need to get the loud music sorted out if you want to get repeat business." (107274865)
Room for first five nights of stay; breakfasts; helpful friendly staff.
Family room for final night of stay - poor cleanliness, old equipment/facilities, annoying layout of doors; loud music from pub next door on Thursday/Friday until very late
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Anonymous ( Pareja Joven)
el 8 de mayo de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"For what it was, I felt the room was overpriced. For £130 +, I expect a pretty decent bed and sadly as a result I was awake most of the night, I can excuse a soft bed but not one that feels as though it has a hole in the middle. Also, I was in room 8 which was lovely and clean but facing the front onto a very noisy high street. For the price I paid I would expect to be in a quieter room or for it to have double glazing to minimize noise pollution. If none of these are possible, I would have liked to have been told the location of the room. The staff initially weren't that friendly at reception and I found myself being exceptionally nice in an attempt to bring the best out in them because I didn't want any bad vibes to spoil my special weekend with my partner, they were hard work. In addition there was miscommunication. We were told on the evening we could have a full engslish breakfast brought to our room the following morning and that we could order it in the morning. When we went to order in the morning we were told the girl on reception was new that we couldn't in fact do this, only a continental could be brought to our room. For £139 a night this seems a little lazy. It was again the same inpolite almost smug manner in which we were greeted with, that we were delivered this news. Edward on the other hand was excellent and a credit to the hotel. His pleasant manner redeemed the place. I wouldn't recommend the hotel as it is over-priced and too inflexible as when I pay the price I paid I expect to be able to have breakfast in bed and genuine courtesy as your hotel prices are on par with the Malmaison and the Hilton. I suspect complaicency is setting in as staff may not feel there is much competiton, but this could explain why your hotel was the only one I could get a room in over the Bank Holiday. This speaks volumes. Little things like the Newspaper being delivered. This was dropped with a thud on the floor so loud it woke my partner up and he thought something had happened, it was on the other side of the door. It just wasn't good enough. I really couldn't justify staying there again for that kind of money. It is a shame as I was hoping for a slightly higher standard from the staff. All in all we a had a lovely time as I didn't let the niggly things bother me but if you are really after a truthfull review then this is the way I saw it. I work in the media and have presented a number of travel programs and I would say you are asking first rate prices for a second rate service. The staff were friendly enough when we left but it just seemed too much like hard work to begin with to make me want to return, In these competative times, I would have thought they could have made a bit more of an effort." (97893037)
The accommodation was very clean. I really liked the cleanliness of the bathroom and the shower and bath facilities were excellent. The carpet looked new and I was pleased the standard of general hygene throughout the hotel
The worse thing about the accommodation was the bed. It was like lying in a bowl. Both my partner and myself had serious backache the next day and we are both fit and in our 30's. The bed dipped so badly in the middle it was actually pretty dificult to get out of it.
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Anonymous ( Viajero solo de vacaciones)
el 23 de septiembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Positive " (107299870)
Friendly & Comfortable room and staff Good Location to explore Berwick & surrounding area
No Shower - just bath. Very noisy on Saturday evenings (not the Hotel's fault but due to location of nearby Pub & Bar)
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Jane ( Pareja Madura)
de Nr. falmourh , GB el 21 de septiembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"we would come back" (107176645)
we very much enjoyed our stay, your head waiter, who always seemed to be there very good........please tell him
head waiter/maitre d' very good............such a shame that both nights things off the menu. how difficult is it to get supplies in !!!!! also breakfast chose not that good, although I do appreciate that this would be different if it was buffet style............ choice of fruit etc.
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David ( Pareja Madura)
de Birmingham , GB el 17 de septiembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Not something I would EVER want to repeat. Shall never book with this hotel chain again." (107290899)
Central location; relatively good dinner menu (if somewhat pretentious); waiting staff polite and prompt.
Room described as 'Superior' was anything but. Although the room was LARGE, all of the floorboards creaked noisily both in the bedroom and bathroom; the bedcover was stained with what looked like BLOOD; and the under-sheet was holed.
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Leonard ( Viajero solo en negocios)
de Grays , GB el 9 de septiembre de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Felt comfortable and at ease." (107155759)
Staff first class, polite and helpful.
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Simon ( Viajero solo de vacaciones)
de Horncastle , GB el 7 de septiembre de 2008
Interesting building and history
Decor old and needs updating - walls in bedroom dirty, Old Television with only four channels not even Channel 5 NOT up to todays standards for the price of £86.00 per night - so expensive for what was provided
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Anonymous ( Grupo de compañeros de trabajo)
el 20 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Lucky it was only 1 night" (99163801)
Helpful staff
We had two rooms, both smelt damp. The shower in 1 room didnt work.1 room not booked correctly so we ended up with a very small double room.Breakfast service poor, cooked breakfast arrived before cereal could be chosen.
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Anonymous ( Pareja Madura)
el 18 de agosto de 2008
walking distance of concert venue.receptionist and night porter very friendly and welcoming.
mirror behind bath/shower appeared not to have been cleaned.toilet paper set on holder not put on holder. price of drinks at bar to expensive. no apparent bar staff after 10.30pm
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Anonymous ( Pareja Madura)
el 18 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"We knew this was an older hotel in an older town. Therefore we got value for the money we paid. We would not bother to stay in this hotel or this town again. We would go to a newer hotel with a lift and parking, and be prepared to pay more for it." (108048620)
Pleasant garden for sitting and relaxing in. Hotel well situated in town and easy to find. Good food and good beer. Pleasant staff who tried to be helpful.
The music being blasted into the garden meant we could not sit and relax in it. Finding parking anywhere near the hotel was a pure lottery. The stairs are steep and winding, and there is no lift. There are also steep steps from the pavement to the front door. Huge bathroom with much unused space, but no shower of any sort. The bathroom window could not be opened without removing the blind, and there was no frosted glass. The waitress clumping noisily around the restaurant was unsettling - at the very least she should have worn quieter shoes. The waitress brought the pot of tea and poured tea into our cups immediately without asking or allowing the tea to brew. Consequently the tea was cold by the time we wanted to drink it. Please tell the seagulls to go to sleep at night - we could not sleep because they did not.
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Anonymous ( Pareja Madura)
el 16 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Very good." (108023870)
Made very welcome, hotel very clean & conviently situated.
Wallpaper coming off the bathroom wall, lack of consistency in provisions of milk etc to room. Lack of car park & having to move car from outside at 9am each day. Resturant too expensive for what was provided. A cheaper & more substantial menu would have suited us better.
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Anonymous ( Pareja Madura)
el 12 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"A very poor experience. Noisy, dirty and very uncomfortable and well-worn bedding. Reception area and restaurant the only place in hotel worth being in." (107228896)
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Anonymous ( Pareja Madura)
el 8 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Good location in Berwick." (108066959)
Bistro excellent.
Kettle lead would not reach the table top
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Anonymous ( Pareja Joven)
el 5 de agosto de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"good comfortable stay" (107259377)
breakfast was not the best
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Michael ( Pareja Madura)
de Shildon , GB el 24 de julio de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"pleasant staff who aimed to please" (108098539)
staff friendly food good but expensive for size of portions,breakfast good,
small room,no shower bath stained, overpriced for the quality of the room
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Anonymous ( Viajero solo de vacaciones)
el 2 de abril de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"I was a little disappointing, the hotel is in a super location, and the staff were pretty good, but the rooms are so out dated. I have stayed there before for the convenience of it, but not too sure that i would like to in future. If they can't update the rooms, they should make sure everything in the rooms is exceeding expectations, like ensure there is a remote control for the TV, the milk is not out of date and the rooms are a good temperature." (97897969)
It was convenient, and the staff were pretty informative
The room was a bit rubbish. Its old fashioned, the temperature was too cold, there was no remote control for the TV and outside noise made it very hard to sleep (esp as it was a sat night and the bar next door is open)
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Anonymous ( Viajero solo de vacaciones)
el 17 de julio de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Overall a very enjoyable stay." (108005425)
Reception staff friendly and helpful. Restaurant service very good on sat night 12th July 2008. Food good. Very refreshing to find a book on Buddhism in the room as well as the obligatory bible.
More of an inconvenience than a bad point point but hair-dryer was missing from room so had to go down to reception with wet hair to ask for one. 2nd night (sun 13th July 2008) restaurant seemed to be short staffed so service not as good as the previous night. No shower cap provided.
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Anonymous ( Pareja Madura)
el 26 de junio de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Spoiled by not being able to book meals in the restaurant at the required time because of insufficient staff. Staff who were there were polite, hard working and helpful even telling us the best places to eat in town when they could'nt feed us. Seems strange to limit the hotels earning power in this way." (97781411)
Hotel has been tastefully and expensively refurbished.
Lack of staff. Despite the expensive refurbishment some of the hotel still needs work. Things like window sash cords requiring renewal.
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Gareth ( Pareja Joven)
de Sunderland , GB el 20 de mayo de 2008
the surrounding area was amazing, the gardens, the main street the surrounding facilities were very good. also the recetionist nad nioght proter were very helpful.
the fact that on the internet the rooms looked amazing but once we got there they looked nothing like there pictures. also the room had not been fulley cleaned out, leaving rubbish in the bins and also old tea in the tea pot. small matters yes i agree but for the price of £89 i did expect more
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Garry ( Pareja Madura)
de York, north yorkshire , GB el 16 de junio de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"First impressions were good with newly refurbished lobby, bar and restaurant areas. Rooms need updating, a bit pricey for the facilities. No hotel car parking, on street only." (97679976)
Situated in town centre.
Cleanliness of room, chewing gum on ceiling and lumpy bed with springs that needed replacing in the mattress
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Michael ( Pareja Madura)
de North ferriby , GB el 3 de junio de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Great time in great place and hotel" (97135797)
Great location. Lovely breakfast. Excellent staff.
None really although would be very hot rooms in high summer.
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Mark ( Viajero solo en negocios)
de Beckenham , GB el 31 de mayo de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"OK Would stay again if I had too..." (97493660)
Centre of Town
Rooms old and tired with a lack of facility's.
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Henry ( Pareja Madura)
de Kirkliston , GB el 9 de abril de 2008
Kings Arms Hotel, Berwick-upon-Tweed commentarios"Good value for money friendly staff very clean comfy rooms, good bathroom facilities, problem with noise from outside in town centre." (97879138)
lovely warm colours friendly atmosphere
Noise from street outside, lack of parking space
Las opiniones expresadas en esta página son las opiniones personales de los huéspedes y por lo tanto no representan necesariamente la opinión de Active Hotels, Active Reservations o sus distribuidores (Sobre nuestras evaluaciones de hoteles).
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