Please read this brief guide. To make your booking, simply follow the directions, entering the details as prompted. Bookings may be accepted on-line up to 6 pm on the day of arrival. Confirmation of a booking by the Client is deemed acceptance of these terms.
In these terms of business, the expression 'Hotel' means the hotel operated by Corus Hotels plc or one of its subsidiaries specified in the Client's confirmation -and 'Client' means the person, firm or company making a booking or staying at the Hotel.These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
The term 'Corus hotels' means Corus Hotels plc and its subsidiaries and associated companies.
Prices
All published rates include VAT (or local taxes) at the current rate. Accommodation rates are per room per night with meal plans as indicated.
The Hotel reserves the right to alter prices for any reason up to the time of booking. After this, prices may only be altered to reflect a change in the rate of VAT (or local taxes) or for any other reason outside of the control of the Hotel, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.
Availability
In the rare case that the hotel cannot accept a booking, guests will be accommodated in another hotel of equal or superior standard. In the case of an act of God (strike, war, etc), the hotel will do its utmost to find an alternative accommodation in another hotel of the Corus group but will not be held responsible if this is not possible.
Bookings
Bookings must be guaranteed for the first night's accommodation by a major credit or debit card.
Arrival and departure
Bedrooms are usually available from 2pm local time on the day of arrival. Check out is by 12 noon local time.
Cancellations, amendments and non-arrivals
When the booking is confirmed, a reservation number will be supplied. This must be retained for access to the booking in the event of the need for cancellation and/or amendment.
There is no charge, and any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 48 hours prior to the date of arrival.
In the event of non-arrival or cancellation within 48 hours of the date of arrival, a charge equivalent to one night's accommodation at the package rate at which the reservation was made will be levied. Normal terms of payment apply to these charges.
Cancellations: Should the need arise, we strongly recommend that you cancel your reservation online.
Amendments: To amend your booking, simply cancel and rebook online however, if the amendment is made within 48hours of your intended arrival, contact the Corus Reservations Office. Full instructions are contained in the booking confirmation email.
Payment
Settlement of the bill in full, less any advance payments must be made prior to departure from the Hotel.
All major credit and debit cards are accepted. Personal cheques must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques are not accepted without prior clearance. Please contact the Hotel prior to arrival. Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Hotel of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 14 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.The Hotel may charge interest at a rate of two percentage points per year above Bank of Scotland base rate on any outstanding balance before and after judgement.
Car parking
The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.
Insurance
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
Children
Children under the age of 16 years must be accompanied by a responsible adult to ensure that the children's behaviour is appropriate for other guests within the Hotel.
At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
Where hotels have health and leisure facilities, children under the age of 16 years must be accompanied by an adult at all times and they are not permitted to use gymnasium equipment or the sunbed tanning equipment. Under 5's are excluded from the sauna, spa pools, swimming pools and solaria areas. Clients must read and follow the conditions of use displayed at such facilities.
In the interest and safety of children, some health and leisure clubs may be subject to specific time allocations for use of the facilities by children. Clients are advised to check with the Hotel beforehand.
Disabled guest rooms
A number of hotels offer modified facilities for use by disabled guests. As needs do vary, guests are requested to check with Corus Reservations on 0845 602 6787 or direct with the Hotel before booking.
Dogs and other pets
Pets are accepted solely at the discretion of the Hotel and, with the exception of guide dogs, are not allowed in public places. The Client is responsible for controlling the pet and will be liable for any damage, soilage or injury however caused by the pet.
Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
Discrimination
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
Comments and complaints
Any comment or complaint regarding the stay should be made to the General Manager at the time of visit so that the matter can be resolved immediately. Alternatively, write within 28 days to the Hotel's General Manager or to the Guest Relations Manager at Corus hotels, Blakelands House, Yeomans Drive, Milton Keynes, MK14 5HG. E-mail: guestrelations@corushotels.com
Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel's liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Clients, their guests or sub-contractors and will pay to the Hotel on demand the amount required to make good or remedy any such damage.
Third Party Liability
Corus hotels does not accept any liability for services rendered by third parties to guests notwithstanding that such services may be arranged by Corus group of Hotels. Any claim, demand, charge, suit or damages which may be incurred by the guests shall be made directly with such third parties and Corus hotels shall render all reasonable assistance in this regard.
Data protection
The information provided by the Client may be processed by Corus Hotels plc for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
Dispute
These terms will be construed in accordance with English law and the Hotel and Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction.For Hotels outside the United Kingdom, these terms will be construed in accordance with local law and the Hotel and Client submit to the non-exclusive jurisdiction of the local courts.
Website information
Corus hotels reserve the right to cancel, amend or vary the arrangements featured in the site without notice. Registered Office details : Corus Hotels plc, Blakelands House, Yeomans Drive, Blakelands, Milton Keynes, MK14 5HG.
Produced August 2004