The Empress Hotel
Central Promenade, , IM2 4RA Douglas (Show map)Overlooking Douglas Bay on the Isle of Man, this hotel has a Piano Bar, a health club, and a large conservatory that spans the width of the building.
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Hotel description
Overlooking Douglas Bay on the Isle of Man, this hotel has a Piano Bar, a health club, and a large conservatory that spans the width of the building.
There is a choice of dining options at The Empress Hotel, including a French-style brasserie restaurant and a buffet serving food from around the world. The Piano Bar serves snacks and a range of drinks.
The hotel’s rooms all have modern décor, and come equipped with satellite TV. Guests can also make use of a work desk and facilities for making tea and coffee.
Leisure facilities at The Empress include an indoor swimming pool, a gym, and a sauna. Beauty treatments are available, including soothing massages.
A variety of shops can be reached in under 10 minutes’ walk, and there are restaurants to eat in along the nearby promenade.
Hotel Facilities
General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Safety Deposit Box, Heating, Luggage Storage, All Public and Private spaces non-smoking.
Activities
Sauna, Fitness Centre, Hot Tub, Hiking, Indoor Swimming Pool.
Services
Room Service, Meeting/Banquet Facilities, Business Centre, Laundry, Dry Cleaning, Breakfast in the Room, Bridal Suite, Shoe Shine, Packed Lunches, Fax/Photocopying.
Internet
Wi-fi is available in the hotel rooms and charges are applicable.
Guest Parking
No parking available.
Hotel Policies
Check-in
From 15:00 hours
Check-out
Until 11:00 hours
Cancellation / Prepayment
Cancellation and prepayment policies vary by room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children under 2 years are charged GBP 7.50 per night for cots.
One child from 2 to 12 years is charged GBP 15 per night in an extra bed.
Maximum capacity of extra beds/babycots in a room is 1.
Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Maestro, Switch
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
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privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
8.2/10 Overall rating
| 8.6/10 | Clean |
| 8/10 | Comfort |
| 8.9/10 | Location |
| 7.8/10 | Services |
| 8.1/10 | Staff |
| 7.7/10 | Value for money |
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10/10 Steve Mature couple
doncaster, United Kingdom
January 9, 2012 -
10/10 Thomas Group of friends
Sunderland, United Kingdom
November 14, 2011Very clean and comfortable, on the web site it states 3* however I found this to be more like a 4*/5* hotel, staff very friendly and helpful at all times, whilst I did not have an evening meal in the hotel I will say the breakfast was excellent
No complaints in fact quite the opposite
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7.9/10 Lynne Mature couple
ponyfield, port erin, Isle of Man
October 30, 2011The rooms were clean. Hotel central for all town ameneties. Piano bar relaxing. Price reasonable. Would recomend to friends.
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7/10 Michael Solo traveller
Worcester Park, United Kingdom
August 31, 20115 questions answered
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7.5/10 Anonymous Group of friends
Ireland
May 16, 2011Hotel lovely and clean, good location as reasonably central.
Swimming pool and spa pool needs cleaning, small and dingy. Needed to ask Reception to turn on the steam room but they didn't tell us that so we were changed and wet before we read the sign on the steam room door.....Overall definitely not a place to go if you want swimming and spa facilities.
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6.7/10 John Solo traveller
Maidenhead, United Kingdom
January 23, 2012Convenient for city centre
Room very small, and noisy.
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10/10 Joyce Mature couple
middleham leyburn, north yorks, United Kingdom
January 18, 2012We liked the hotel very much. For me, because of its location and style, it had the feel of a grand hotel on the promenade des Anglais in the days when Nice was less busy. Having said that, it was not at all old fashioned. The grand piano in the bar/lounge area added to the ambiance and the conservatory adjacent to this area was attractive; just right for a quiet chat or to relax with a book. The sea view room was comfortable and spacious with nothing to dislike, even the corridors were pleasant. All the staff were curteous and very professionnel. The meals were very good with plenty of choice. We didn't use the swimming pool downstairs but liked what we saw. Theoverall experience was excellent.
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6.7/10 Neil Mature couple
Laxey, Isle of Man
January 14, 2012Reasonable price , reasonable standard , convenient location , sea view , not too crowded . Well equiped gym .
Noise from adjoining rooms , I'm not complaining about noisy customers but poor sound insulation of bedrooms . Staff whos first language isn't English struggle to understand scrambled egg or beans on toast means it all comes together , not a plate of toast followed by a plate of scrambled egg or baked beans . Swimming pool is a token gesture , too small to really swim in .
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7.1/10 Barry Solo traveller
Chorley, United Kingdom
January 8, 2012Friendly staff.
Draught Grolsh is horrendous. The a la carte menu is somewhat sparse and the buffet, although good in quantity / quality, was somewhat dry - due probably to it being out of season - so few guests - or non residents.
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9.2/10 Valerie Mature couple
Ramsey, Isle of Man
January 1, 2012The staff were friendly. The hotel was clean. The breakfast was delicious and very well cooked and presented.
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10/10 Geoffrey Group of friends
widnes, United Kingdom
December 28, 2011good all round stay with friends third time we have stayed realy good hotel recommend any time
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7.5/10 Ken Mature couple
Alrewas, United Kingdom
December 22, 2011Convienient to Douglas centre and to family Relaxed atmostphere of piano bar good breakfast
I would have liked to use the pool but did not realise were it was so better signs would be helpful I.E. like breakfast sign
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8.3/10 Anonymous Group of friends
Slovakia
December 17, 2011Gluten free - personal does no know about such diet at all
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9.6/10 Anonymous Young couple
United Kingdom
December 16, 2011on arrival we wanted to leave our bag prior to checking in (we were early and the room not ready) the check in staff said don't just leave your bag i will upgrade you to a room that is ready with no extra charge. The upgrade room had a sea view and was modern, clean, comfortable and warm. Staff very friendly and attentive making our one night stay very pleasurable. The pool and jacussi area was clean and fresh.
Changing areas for the pool were very cold and not nice to use because of this. I had to go back up to my room wrapped in my towel and coat to get under the shower to warm up.
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9.2/10 Phil Solo traveller
tonbridge kent, United Kingdom
December 14, 2011I have stayed on many occasions and find it just right for what irequire
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9.2/10 Anonymous Mature couple
United Kingdom
December 11, 2011.We came to The Empress for a three night break. The location was very good, roadside parking was good too. We were made to feel very welcome from entering the hotel on arrival to when we left. The room was very clean and warm and comfortable. We used the pool, jacuzzi, gym and steam room which we found good and relaxing after a day out exploring the island. Breakfast was first rate with a good selection. All in all this hotel was a perfect choice for our short break.
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6.7/10 Dennis Solo traveller
Berkshire, United Kingdom
December 10, 2011Value for money
Poor service, unfriendly staff
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3.8/10 Alex Solo traveller
Port Erin, Isle of Man
December 7, 2011Reasonably convenient for getting to event
Rooms poor - one of our guests had to upgrade his room.
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9.2/10 Anonymous Mature couple
United Kingdom
December 1, 2011Courteous staff. Ordered taxi. Kept me informed about ferry crossings (weather was bad !!). Cleanliness. Loved Aroma breakfast room. Piano bar and plenty places to sit and relax. Stayed before and will stay again.
Room quite small although contained all we needed for our two night stay.
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6.3/10 Anonymous Solo traveller
United Kingdom
November 28, 2011Easy parking,reasonable facilities
I was given a room where the lights shone directly in,making the room very bright, sleep difficult
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9.6/10 Marian Solo traveller
Pencoed, United Kingdom
November 27, 2011The facilities were good , the rooms was large, comfortable and clean , the food was good and the price was reasonable.
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9.6/10 Ian Solo traveller
Leicester, United Kingdom
November 21, 2011It was very comfortable with a pleasant ambience. My room was well appointed. The food was good.
I thought that the piano in the piano bar was too loud. Although I appreciate and enjoy having some background music I felt that it was a bit intrusive.
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9.2/10 Michael Mature couple
Deeping St James, United Kingdom
November 21, 2011For the price it was an excellent hotel. Friendly staff, breakfast and evening buffets/meals were excellent. Rooms were very clean.
Parking was a nightmare. Hard to find a spot near to the hotel sometimes.
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7.5/10 David Mature couple
Birmingham, United Kingdom
November 16, 2011Good size room. Good sea view. Handy for the ferry terminal. Full English breakfast included.
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6.7/10 Peter Solo traveller
Abu Dhabi, United Arab Emirates
November 15, 2011Great seafront location, impressive open-plan entrance. Good, friendly service.
Single room I stayed in was clean but a little tired with dated decor.
How to book
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To make a booking, you can use the form at the top of the page.
You will then need to select the dates you wish to stay for, and then go on to choose your rooms. You'll also need to provide us with your contact information and credit card details. Credit card details are required as a guarantee - your card is not charged until you finish your stay at the hotel unless otherwise stated in the hotel policy found on the hotel information page.






















Staff very helpful ,friendly & accommodating ,went the extra mile for us without question. Room clean ,warm with everything we needed (best ginger biscuit I have eaten) .Breakfast more than ample ,well cooked well laid out and a very good start to the day.All in all the hotel made this a very pleasurable stay under the circumstances (funeral) and I will head for the Empress on any further visits to the Isle of Man .Thank you.
There was nothing to dislike about the hotel ,the staff ,the food ,the atmosphere, the location ,the room,could not have asked for more.