Barceló Edinburgh Carlton Hotel, Edinburgh

19 North Bridge, Edinburgh, EH1 1SD 4

On Edinburgh's Royal Mile, this modern, grand hotel has a swimming pool, 2 squash courts and a gym. Princes Street is nearby. Barceló Edinburgh Carlton... more

 

£ Rooms from £56 (approx. USD85) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
7/10 Performance of staff
7/10 Overall experience
8/10 Overall value for money
  • 8/10 Ailsa ( Group of work colleagues) 

    from Appin, argyll , GB  on  February 8, 2010

    "Our group of friends enjoyed the hotel and the standard of the accommodation." (108320008)

  • 8/10 Anonymous ( Same sex couple) 

    on  January 7, 2010

    Spacious room, clean bathroom

    Our luggage was lost and the staff unable to provide phone chargers or anything other than a toothbrush to us.

  • 4/10 Nicky ( Solo leisure traveller) 

    from Scalloway , GB  on  January 1, 2010

    "As someone who has stayed in four star hotels all round the world (on business) I can categorically state that this hotel does not merit four stars." (108361270)

    Some of the hotel staff were pleasant and obliging.

    1) Hotel shabby and in need of refurbishment (particularly bedrooms, judging by my own). Worn/stained carpets and furniture, disgustingly discoloured grout and mastic etc. 2) At no stage was I told that the hotel restaurant would be closed all over Christmas, unless you had booked a short, cheap Christmas break. As someone who had, in contrast, paid over £1000 I was told that I could be treated as a "non-resident" and allowed to book Christmas meals. However, when I tried to attend one I booked, I was informed that, instead of joining the other guests for a gala evening with music I would be required to eat my meal in a separate room on my won. I retired to my bedroom in tears - this is an appalling way to treat a guest.

  • 10/10 Sharon ( Family with young children) 

    from Torquay , GB  on  November 22, 2009

    "I really enjoyed my stay." (108628947)

    excellent location excellent value for money fabulous view attractive lobby large, spacious room

    room was too hot and we could not seem to adjust the room thermostat to make it comfortable Caesar salad not really a true caesar salad; however, my pork dish was excellent

  • 9/10 Gordon ( Group of adult friends) 

    from Sheffield , GB  on  July 22, 2009

    "really enjoyed it." (107301840)

    staff courtesy and efficiency

    when booking a weekend different rate for fri night and sat night

    1 of 1 people found this review helpful:

  • 9/10 Anonymous ( Young couple) 

    on  July 19, 2009

    "good" (107747244)

    clean, well located, massive bed

    had to call for more towels as after coming out the shower we discovered we had 1 towel for two guests

  • 9/10 Anonymous ( Young couple) 

    on  June 29, 2009

    "excellent" (107681828)

    the fire alarm experience was also very well handled.

  • 10/10 Paula ( Group of work colleagues) 

    from Whitley bay , GB  on  June 23, 2009

    "I would definately stay again and recommend the hotel to friends." (107872035)

    Fab leisure facilities. Very nice rooms and staff were helpful and smiled alot

  • 8/10 Heung-mun ruby ( Group of adult friends) 

    from Sheung shui n.t.. , HK  on  June 4, 2009

    "Generally good, may stay again if they have better offer!" (107685157)

    Very spacious room with the view of Arthur Seat.Staff are courteous, close to royal mile, very convenient.

    The air conditioned temperature would be not enough at hotter days, too dim at swimming pool area, can add more varieties on breakfast food as compared with other leading hotels.

  • 6/10 Anonymous ( Young couple) 

    on  June 3, 2009

    "Hotel generally ok but delay in getting the room spoilt the stay." (107395468)

    spacious room, nice view as had a back room

    TOO HOT EVEN WITH AIRCON HIGH. Room was not ready at 200, had to wait till 245... not good as had a wedding at 330...

  • 8/10 Anonymous ( Mature couple) 

    on  April 16, 2009

    "Enjoyable but could have been better" (107514297)

    Fantastic location

    Tired pool area - expected better from Barcelo group. Room sometimes cleaned late in afternoon and tea, etc not always replenished

  • 10/10 Mark ( Solo business traveller) 

    from Lavenham , GB  on  April 2, 2009

    Excellent evening meal! Great location right near Waverly Station.

  • 3/10 Thomas ( Mature couple) 

    from Swansea , GB  on  February 11, 2009

    "After complaining about our first room we were moved to a much nicer room, but we were only there for 2 nights so it did spoil our weekend." (108010397)

    Position of the hotel to the city was excellent

    The first room we were given at 12.45am was in the converted attic and extremley poor, decor, bed everything.

  • 8/10 Anonymous ( Young couple) 

    on  January 25, 2009

    "Overall an enjoyable stay but we barely slept and returned home more exhausted than when we left!" (107784457)

    Food at the hotel was excellent. Bar is nice, friendly and comfortable. Staff are helpful and friendly. Very well positioned hotel, great for all amenities, Royal mile, restaurants, bars etc.

    Two lights in the room didn't work. The windows don't keep any outside noise quiet so sleeping was very difficult. The radiator didn't turn down, regardless of how much the dial was twiddled, which meant that to keep cool the air conditioning had to be on full all night, which added to the noise and made sleeping even more difficult than it already was.

  • 3/10 Anonymous ( Mature couple) 

    on  January 15, 2009

    "Super position but needed update and better food" (107272124)

    Temperature

    Breakfast rushed. Room poor needed updating

  • 8/10 Maureen ( Mature couple) 

    from Pontefract , GB  on  November 25, 2008

    "Really enjoyed it." (107902016)

    Staff friendly, good food, Evening meal restaurant service excellent.

    Room needed dusting around the edge of the carpet and on television stand. When we booked in it had been booked in my forename instead of surname.

  • 9/10 Brenda ( Solo leisure traveller) 

    from Perth , GB  on  February 26, 2009

    Staff - very helpful and friendly without overdoing it

    0 of 1 people found this review helpful:

  • 9/10 Kelly ( Young couple) 

    from Selby , GB  on  September 1, 2008

    Lovely clean room and large bed. nice bathroom, clean pool, good location

  • 6/10 Anonymous ( Mature couple) 

    on  August 4, 2008

    "apart from the mix up with our booking price we were perfectly happy with the hotel and its staff. would reccommend the hotel to anyone wishing to visit edinburgh - would just say take a copy of your confirmation email with you so you have proof of the price you booked for. the actual booking process on the internet site was fine, would use it again" (97395517)

    hotel was smack in centre of edinburgh so whatever you wanted was nearby. hotel itself was clean, staff were helpful, food was good

    wasnt at all happy with problems we encountered booking in - was good job i had taken a copy of the email confirming our booking and the price we had booked at because when we booked in at first they couldnt even find our booking and then they were trying to charge us alot more for our room and were saying breakfast was not included. was embarrasing having to prove what our booking details were. also when we went for breakfast the first morning we wernt even on their list and then on the third morning we were told we had to pay and then had to wait whilst it was sorted - all this with other guests staring at us - all extremely embarrassing

    1 of 1 people found this review helpful:

  • 7/10 Akihiko ( Group of adult friends) 

    from Yokohama-city , JP  on  August 23, 2008

    Location

    Extra bed was poor I think.

  • 8/10 Anonymous ( Mature couple) 

    on  May 9, 2008

    "everything was fine---good position in town, helpful staff, clean,good bedroom" (97758936)

    lovely comfortable beds, tea-making equipment, very good breakfasts

    loose tiles on bathroom floor

  • 9/10 Tracy ( Group of work colleagues) 

    from Dundalk , IE  on  May 8, 2008

    "Our group were extremely satisfied with our experience in staying in this hotel and would recommend it wholeheartedly to anyone." (97113428)

    Location was excellent. Staff were extremely willing to assist and oblige in any way possible.

    Rooms little bit too warm at times and with window open noisy.

  • 9/10 Ann ( Mature couple) 

    from Sheffield , GB  on  April 16, 2008

    "Description of the hotel and facilities were good and we would certainly stop at the hotel again" (97223301)

    Would have expected to see the restaurant menu in the room as you had to go to the restaurant each day to look at the menu

  • 5/10 Julie ( Young couple) 

    from Shrewsbury , GB  on  April 8, 2008

    "I asked for a room at the back of the hotel as I had read reviews that these were quieter. Although the view was fantastic, it overlooked what I can only assume was the kitchen roof, and also air conditioning units which emitted a humming noise all night. A couple of lights in the room did not work and a mirror in the bathroom was hanging off. If you use the room as a good base to explore the city rather than a luxurious get away, you won't be disappointed. The room was reasonably priced, given it's central location; on the doorstep of the Royal Mile and only a couple of minutes walk from Princes Street." (97472964)

    Good central location for shops/restaurants.

    Room dusty and not everything working.

  • 10/10 Carol ( Young couple) 

    from Aberdeen , GB  on  April 3, 2008

    Hotel was lovely, room was lovely nice and big

  • 7/10 Anonymous ( Young couple) 

    on  March 27, 2008

    It was central in an excellent location.

  • 8/10 Kerry ( Young couple) 

    from Ashington , GB  on  December 14, 2007

    Central location and great facilities

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Group of adult friends) 

    on  January 5, 2008

    It was central and a very nice hotel.

    The service

  • 8/10 Anonymous ( Mature couple) 

    on  October 31, 2007

    "Generally enjoyed our one night at this hotel because the room was beautiful. Sleep deprived from the street noises but I think one must expect this in this location. Hotel staff definitely not as freindly as in Canada. I would have liked to have known that the hotel street is above the Waverley train station street as we walked quite a distance with our bags before we discovered this. We then climbed multiple stairs up one close before we reached the hotel level which by the map I thought was right next door." (97918416)

    Beautiful big room with high ceilings, large window overlooking Royal Mile.

    Because of location it was quite noisy until about 0300 a.m. because of bars etc across the street.

    2 of 2 people found this review helpful:

  • 5/10 Anonymous ( Solo leisure traveller) 

    on  September 30, 2007

    conveniently located

    for the price I have to pay, the hotel is too much worn out, the service is poor and inefficient.

    1 of 1 people found this review helpful:

  • 8/10 Anonymous ( Young couple) 

    on  September 27, 2007

    "Disappointing experience for the money. While the hotel was fine the noise from the street was terrible - mostly the buses and as the windows could not be closed it was not a relaxing sleep." (99645089)

    size of the room and bathroom facilities

    the noise was terrible and the windows could not be shut to block out the noise, sleeping was difficult as a result.

  • 9/10 Gail ( Young couple) 

    from West lothian , GB  on  July 17, 2007

    "All staff including chamber maids ,cleaners, etc, were always smiley and said hello. Would come back again when in Edinburgh but perhaps get a rear facing room." (99137417)

    Fabulous room, very comfortable.

    Noise from the street kept us awake most of the night! We appreciate it was a Friday night! Triple glazing may help!

    1 of 1 people found this review helpful:

  • 5/10 Anonymous ( Young couple) 

    on  July 25, 2007

    "I was very disappointed with the standard of this hotel. The location is excellent and the staff are generally helpful but the room was of a very poor standard. It was located beside noisy extraction fans. It had not been hoovered properly, the bathroom floor had not been cleaned - there was talcum powder on it. There were brown marks on the grout in the bathroom and the decor was generally tired. It was poor value for money." (97645779)

    It was central.

    The room was situated beside noisy extraction vents. The room was shoddy and neither it nor the bathroom were adequately cleaned.

  • 8/10 Anonymous ( Group of work colleagues) 

    on  July 24, 2007

    "This hotel is easy to find, the staff are very helpful and informative. Rooms are of a good size and use quality linen but don't expect large bath towels. Overall, I would recommend this hotel." (97131633)

    Excellent for the train station, centrally located and comfortable

    It was unfortunate that the room had not been checked thoroughly. A member of staff had to come and collect some underwear of a previous guest.

  • 8/10 Nancy ( Family with older children) 

    from Glencoe , US  on  July 14, 2007

    "We had a lovely visit to Edinburgh and the central location was wonderful. When we checked in and witched rooms, weren't told about the noise ramifications of the change. I'm not sure we would have changed rooms if I would have known we would be overlooking the street near a busy corner." (99457455)

    Convenient location

    Noisy outside

  • 8/10 Anonymous ( Mature couple) 

    on  July 3, 2007

    "Overall a good hotel, large room let down by noise insulation from outside and minor cleanliness issues concerning bathroom tiling" (99814177)

    room size large, lovely window, tea making facilities

    no shower plastic hair cover, bathroom tiles showing meldew, worst feature - noise from outside(very loud at 02.00 am), limited milk for tea making, no sewing kit

  • 10/10 Anonymous ( Mature couple) 

    on  July 2, 2007

    "The hotel was beautiful. the location close to the centre of edinburgh ideal. the staff reall friendly and helpful. if i visit edinburgh again would use same hotel but would ensure i stayed sat to sun to take advantage of free on road parking due to absence of free hotel parking . my only criticism." (99926331)

    very comfortable.great location.staff extremely friendly and accomadating when we needed to change our room or seek advice.

    the absence of free parking

  • 6/10 Anonymous ( Young couple) 

    on  June 21, 2007

    "Liked location, bathroom in our room was really nice. some parts of the hotel need a revamp - swimming pool, bar." (99492094)

    location

    leisure centre needs a revamp, stains on chairs in our room and in the bar

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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