Novotel London Waterloo, London
113 Lambeth Rd, London, SE1 7LS
About 0.5 miles from the London Eye and the Houses of Parliament, Novotel London Waterloo is near the River Thames and has a sauna, fitness area and indoor park... more
£
Rooms from £95
(approx. USD144) per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Solo leisure traveller)
on March 3, 2010
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Jon ( Solo leisure traveller)
from Manchester , GB on February 24, 2010
"Very good. Relaxed and very convenient for central London. Great view from my window too." (108558913)
All excellent. Room was spotless and not to warm, as too many hotel rooms tend to be.
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Anonymous ( Mature couple)
on January 28, 2010
"Will be booking again in March and i know we will have a great stay" (108524578)
Never had a problem with this hotel,and i having been visiting the Novotel Lambeth Road for Ten years . Great Reception/Bar staff and always very clean.
It sometimes rains
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Sue ( Group of adult friends)
from Swansea , GB on December 6, 2009
"enjoyed, excellent position for my requirements " (108139741)
very clean ,very helpful staff ,loved the xmas decs good quality breakfast
had booked 3 rooms.3 different surnames on one credit card.2 of the party had notes through the door saying they had not given a gaurantee credit card number.
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Anonymous ( Same sex couple)
on November 11, 2009
"extremely good" (107757368)
was impressed by overaqll helpfullness of staff and facilities
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James ( Mature couple)
from Trowbridgee , GB on October 28, 2009
"Most pleased with our stay and the location. Buses near the front door took you downtown quickly and with regular service. A short walk to the London Eye and the surprises that were there. A good location and a good stay." (108270751)
Found the buffet excellent and the wait staff very accomodating and friendly. Most pleased with the rooms.
Cannot say there were any bad points, although the check out time was slow due to difficulties with other guest bills and a short time lack of staff. No serious concerns.
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Anonymous ( Solo leisure traveller)
on October 12, 2009
"Very expensive for single person" (108874819)
fairly convenient, good size bedroom, comfortable bed
Disabled bathroom. No toilet seat lid, repaired bath, shower over bath not for standing under as too low. Breakfast very ordinary, fruit juice not even chilled
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Anonymous ( Mature couple)
on October 10, 2009
"Really pleased with the service, cleanliness and professionalism of the staff, including the waiting staff in the restaurant as well as the front desk." (108770631)
Very convenient location, our room was very quiet, clean and met our needs and expectations.
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Tina ( Mature couple)
from Exmouth , GB on October 6, 2009
"..it is a lovely modern hotel in a great location with the Lamberth North tube station about a five minute walk away annd Waterloo station about 10 minute walk away....very convenient access for all attractions." (108343589)
the hotel was extremely clean. The food was good.
..there was some rowdy guests staying on the same floor as us shouting until 5.30 in the morning..it would have been nice if this was dealt with.
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Anonymous ( Young couple)
on September 28, 2009
"I enjoy staying at the Novotel Waterloo and I always have a relaxing and pleasant sleep." (108251573)
Cleanliness. Modernity of decor. Newness of decor and furnishings. Crispness of bed linen. Quiet at night. Attractiveness of en-suite bathroom facilities. Location.
Staff very professional and efficient and exceptionally well presented, but lacking warmth. Shower cubicle worked perfectly, but shower attachment in bath did not. Floor covering in separate W.C. was in poor state of repair, with one strip or tile missing.
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Anonymous ( Solo business traveller)
on September 21, 2009
staff were very helpful, good breakfast choice and calorie counter on menu
some rooms needed an upgrade, shabby
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Bruce ( Group of adult friends)
from Dun laoghaire , IE on August 12, 2009
"Our stay was very relaxing and worry free. As a hotel Manager it was very nice. " (107845494)
The hotel was clean. Excellent location. Staff seemed new and tried their best.
Toilet did not flush properly, only one towel was put in the room daily and when asked for another towel since 2 people in room it took several hours and then had to ask again.Food was limited and very expensive in the restaurant but did taste good.
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Ian ( Mature couple)
from Croisssy-sur-seine , FR on July 21, 2009
"Good. Will stay at this Hotel again when we next visit London." (107885382)
Service excellent and very polite. If reserved for bed and breakfast, there was no charge for continental breakfast in the room and only a small charge for continental plus full English breakfast in the room.
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Aubrey ( Mature couple)
from Cullompton , GB on June 28, 2009
"Convenient location, but better ventilation needed." (107979096)
Value for money.
Lack of air conditioning meant bedroom window had to remain open and consequent disturbed night and morning through noise.
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Anonymous ( Mature couple)
on June 14, 2009
"GOOD,WOULD RECCOMEND" (107842134)
everything value for money. NICE QUIET ROOM.
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Karen ( Young couple)
from Gloucester , GB on May 20, 2009
"the hotel was very good and the room really nice,good location to the thames and london eye." (107913255)
customer service was good and first class housekeepers, nothing was too much trouble.
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Anonymous ( Mature couple)
on May 4, 2009
"Good" (107470719)
all very good
none,except roo was rather warm for me; the A/C did not cool down enough but the window did open!
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Anonymous ( Mature couple)
on April 29, 2009
"We had a really lovely time and it was an enjoyable short break which we may well do again in the next few years" (107694799)
the young man on reception was very helpful and very welcoming. I hope you can pass this comment onto the hotel because it is staff like this who can make a stay at such a hotel all the more enjoyable
No soya milk. Where ever I go no matter what kind of hotel I always have to bring my own soya milk otherwise I wouldn't get a descent cup of tea!!! Nobody seems to cater for these fringe requirements so now I have given up asking
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Anonymous ( Young couple)
on April 27, 2009
"A very comfortable and pleasnt stay" (107958703)
Attractive and modern interiors
Bathroom taps a bit awkward to use
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Anonymous ( Solo business traveller)
on March 22, 2009
"VERY ENJOYABLE, VERY HELPFUL STAFF." (107384033)
VERY HIGH LEVEL OF CLEANLINESS.
INSUFFICIENT ELECTRICAL POINTS IN ROOM.
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Peter ( Family with young children)
from Southampton , GB on January 27, 2009
"Very dissapointing" (107494286)
The design
The Breakfast was horrendous, service appaling, no food, completely and utterly un tidy in short a disaster!
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Stephen ( Young couple)
from Hampshire , GB on December 2, 2008
QUOTED OVERNIGHT ONLY PARKING FEE AT CHECKIN, WHEN CHECKING OUT CHARGED THE FULL 24HR PRICE !!!!!!!!!!!!!!!!!!!!!!!!!! EVEN THOUGH HAD NOT BEEN THERE FOR 24HRs
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Anonymous ( Solo leisure traveller)
on November 25, 2008
"good " (107997540)
clean and comfortable
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Anonymous ( Other)
on November 17, 2008
cleanliness, style (not out dated or in need of a revamp)
Had to queue to check in - only one member of staff on duty at Reception at a peak check in time of 1800. Also, bar staff weren't the friendliest...no smiles, just appeared to wish they were somewhere else (despite the fact that we spending a lot of money) - but they served us OK I suppose. Coffee at breakfast was awful. Choice and quality of food was good though.
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Anonymous ( Solo leisure traveller)
on October 13, 2008
"Excellent" (107722009)
Location. Price. Leisure facilities
No obvious shops hearby for essential supplies, and no information available in room about where they might be.
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Anonymous ( Mature couple)
on October 21, 2008
"They would use this hotel if they are back in London and recommend it to family and friends." (107865750)
This hotel was booked by me for my inlaws who are both over 75. They said everything was first class and enjoyed their stay.
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Morten ( Mature couple)
from Ã?â?rhus c , DK on March 10, 2008
Everyting but price on the food, Very easy to get into center of London and a very quiet hotel. Will book there again next time.
Price of breakfast, but just crossed over the Thames and there were a VERY good place to get food. (600m)
5 of 5 people found this review helpful:
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Stephen ( Group of adult friends)
from Sittingbourne , GB on June 10, 2008
"nice place to base yourself for all the attractions and shows. good quiet nights sleep." (97853610)
nice resteraunt
carpets could be better,but have had worst!!
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Anonymous ( Solo business traveller)
on May 15, 2008
"Very good " (97708711)
Clean and good public areas
Slightly basic
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John ( Mature couple)
from Bristol , GB on April 4, 2008
The view from the window and London landmarks,such as the London Eye,Big Ben,and the Houses of Parliment.
The shower water was not very warm through-out out 3 day stay.
1 of 1 people found this review helpful:
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Anonymous ( Mature couple)
on April 25, 2008
Most convienient accomodation in central London.N
They say they have 24hr room service but they don't.We reached Hotel past 22.30hrs ,wanted to order something to eat.Rang room service ,advised to ring Reception, when rang Reception told to ring Room service. Finally I had to go downstairs in their Restaraunt , order and wait and then bring the food upstairs my self to eat with my wife.Totally disappointing service.
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Anonymous ( Solo leisure traveller)
on August 1, 2008
"Great! " (108019296)
Location, courtesy of staff
0 of 1 people found this review helpful:
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Anonymous ( Young couple)
on June 23, 2008
"POsitive" (97584746)
Good clean facilities
Poor airconditioning
0 of 1 people found this review helpful:
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Anonymous ( Solo business traveller)
on November 25, 2007
"A sparkling reception area, with multiple check-in staff, demonstrating excellent care skills. Room and restaurant food were first-class, although more choice of dishes without bread or potato as a central ingredient would have been nice. Staff are well-trained and highly professional, anxious to meet every need. An extremely good experience." (97217817)
Very generous size room, with high quality furniture and fittings.
3 of 3 people found this review helpful:
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Janet ( Mature couple)
from Mere brow, preston , GB on July 20, 2007
"Hotel in good location a short taxi ride from Waterloo near Lambeth Palace. Rooms have a Japanese feel, clean and uncluttered. Restaurant new (we didn't know this in advance)with short but interesting menu. Staff friendly and helpful. We would stay again." (99413948)
Stylish, spacious, very near Embankment and short walk to London Eye
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Eric ( Mature couple)
from Bradford , GB on October 9, 2007
"Having stayed there on previous occasions we knew what to expect. The ongoing alterations were unobtrusive." (97062606)
The room was quiet and comfortable.
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Anonymous ( Mature couple)
on July 7, 2007
"Would definitely stay here again. Good value for money. Good size room (for London) with modern facilities.Clean and well maintained hotel." (99937575)
Excellent room,particularly the bathroom. Very good location. Quiet, but near everything.Helpful and courteous staff.
Due to re-furbishment of restaurant, breakfast was in bar. Limited hot choice at breakfast (as ever!) for vegetarians.
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Anonymous ( Other)
on June 23, 2007
"We only needed a convenient place to stop-over in transit for Waterloo International and it was very satisfactory for that purpose and I am sure it would be satisfactory for a longer stay. The staff were very helpful which did not surprise me as I have stayed in Novotel Hotels in France" (99196331)
It was remarkably quiet for the centre of London. The room service was excellent
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Anonymous ( Mature couple)
on December 4, 2007
Good location for transport & sightseeing
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Peter ( Mature couple)
from Bedlington , GB on May 29, 2007
"The hotel was clean and modern. Th restaraunt standard was very good." (99543194)
Close to required venue
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Matthew ( Group of adult friends)
from Trowbridge , United Kingdom;GB on June 23, 2007
"When booked on line this hotel proved to be very good value. Its location was ideal for a base to explore central london(about a 20 min walk from Waterloo station). The check in and check out was quick and the staff were very helpful." (99783596)
Its location and modern rooms.
The bar looked a bit tired and the reception area was smokey but this should not be a problem come July 1st!!!
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