Holiday Inn Manchester West, Manchester

Liverpool Street, Manchester, M5 4LT
3 star

Welcome to the Holiday Inn Manchester-West – a brand new refurbished modern stylish hotel offering exceptional standards of comfort and service combined with a ...

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£ Rooms from £51 (≈ $102) per night
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8/10 Overall rating

Category Average Rating
8/10 Check-in process
8/10 Your room
7/10 Working order of facilities / equipment
8/10 Order and cleanliness of the hotel
8/10 Performance of staff
8/10 Overall experience
8/10 Overall value for money
  • 8/10 Paul (Young couple) 

    from Ashbourne , GB on  July 9, 2008

    "Overall a value for money weekend package, hotel locaction acceptable but it is a good walk to the town." (108015606)

    Clean hotel with nice bar area and attentive staff, also the room service food was above average.

    Although the hotel was well priced a tray charge of £5 is a steep to deliver food to the room.

  • 7/10 Anonymous (Group of work colleagues) 

    on  July 2, 2008

    "Good." (97327029)

    Excellent food, room and ameneties.

    Had to wait ages to get into room despite turning up at 1600hrs on day of arrival!!!!

  • 8/10 Adrian (Family with older children) 

    from Ballyhaunis co. mayo , IE on  April 24, 2008

    "the staff were very pleasant at all times . It was a way out from the main shopping centre. Taxis varied in price some 5 pounds and some 7 pounds yet taxies wait time very promt so this was no bother we did not eat in the hotel so I cant comment on the food . the room was warm and beds very comforatable . Oveall quiet a pleasent stay for what we required." (97840498)

    clean, all facilities needed

    room quiet small for twin room

  • 10/10 Anonymous (Young couple) 

    on  March 28, 2008

    "My husband and I had a very pleasent stay at your hotel. The room was very clean and comftable. The food was very good, the staff was friendly and helpfull. We would have liked more information at the hotel on directions and information on the trafford centre and manchester united football club and any of their shops, as this was the main reason for our visit." (97716822)

    Clean and Comftable

    Not enough supply of refreshments

  • 7/10 Anonymous (Mature couple) 

    on  February 7, 2008

    ROOM WAS CLEAN AND TIDY

    TO MUCH NOISE FROM ROAD HAD TO CHANGE ROOMS

  • 9/10 Anonymous (Young couple) 

    on  February 1, 2008

    Friendly staff

    Location

  • 6/10 Jon (Mature couple) 

    from Chestfield , GB on  January 16, 2008

    There was a constant drone from the air handling system which the staff could not stop. It kept us awake all night.

  • 9/10 Daniel (Young couple) 

    from Bristol , GB on  January 9, 2008

    it was very clean & tidy

    there could have been more choice on the breakfast menu!

  • 8/10 Veronica (Family with older children) 

    from Coventry , GB on  December 28, 2007

    clean and tidy

    heating instructions would be handy or to be told you need to put the heating on when you go in local tv guide helpful to

  • 10/10 David (Mature couple) 

    from Stoke on trent , GB on  November 14, 2007

    "The hotel was conveniently situated for access to places of interest. The cleanliness and modern facilities available at the hotel was pleasantly suprising. Staff attitude and helpfulness was a credit to the hotel. Secure car park was an added bonus" (97146248)

    Having booked on line it was pleasing to know all the claims made on the website were completely accurate.

  • 5/10 Sandra (Mature couple) 

    from Thatcham , GB on  October 31, 2007

    The food was appalling, i complained but however did not get the satifaction required.

  • 10/10 Linda (Solo leisure traveller) 

    from Gosfield, halstead , GB on  October 15, 2007

    "Everything I needed to know was provided in the advertising of the hotel. I like to know about in room facilities etc. and hotel location all of this was explained and I was delighted with the quality and bright demeanor of the staff also their politeness and willingness to assist. I would recommend this hotel and definitely stay again. Next time hopefully for much longer.The directions were also important and very good indeed. A very good hotel if you have a car for safe parking at no extra cost." (97434834)

    Well appointed, clean, airy and very comfortable.

    That I could not stay longer.

  • 8/10 Anonymous (Mature couple) 

    on  October 1, 2007

    "Very good, easy and no problems. Let us check in early etc which was a help and all round good, attentive service" (97856167)

    Location, convenient, clean and good facilities

    Nothing, it was an all round good weekend

  • 9/10 Magali (Young couple) 

    from Cheltenham , GB on  August 2, 2007

    "helpfulness of staff when we tried to get a pizza delivered at stupid o'clock in the morning!" (97537054)

    Powerful shower was really appreciated (coming from Cheltenham, flooding, no shower for a week...!) Excellent breakfast room

  • 7/10 Anthony (Mature couple) 

    from Cheadle , United Kingdom;GB on  July 11, 2007

    "Cost of bed and breakfast was expensive. Then to add £3 per person for full english breakfast on top of £149 was a bit excessive. When we returned to the hotel at 11 30 there was a queue at the bar of twelve people. You should have catered for a number of customers at the bar-again because of the costs I do not expect to wait for over 15 minutes at 11 30 to get served." (99150587)

    It was clean,tidy.

    Cost!!

  • 9/10 Vivienne (Mature couple) 

    from Carlisle , GB on  May 25, 2007

    "My partner and i stayed the night before the Great Manchester Run. we drove a few minutes into Manchester to do some shopping on the Saturday. Not far at all. We walked to the start of the run on the Sunday and it only took 15-20 minutes to get to centre of Manchester. Very handy. The hotel allowed us to keep the room so we could shower after our run and the car was secure all night in the locked car park. The view from the hotel isn't pretty but this hotel met our needs perfectly and we would definitely stay again." (99036287)

    clean, modern, comfortable. Staff were very helpful. Food in the dining room was excellent. Best Mussels I've had!

    only complaint some drunk women woke me at 3am locked out of their room. disturbance only lasted 10 minutes.

  • 8/10 Donna (Mature couple) 

    from Whitehaven , GB on  May 18, 2007

    Friiendly helpful staff, clean well equipped room

    Room size was snug but adequate, bar seating area felt like sitting in a lobby rather than in a comfortable room.

  • 7/10 Anonymous (Mature couple) 

    on  May 17, 2007

    room had been smoked in asked and were promised no smoking room

  • 9/10 Anonymous (Mature couple) 

    on  May 15, 2007

    "Breakfast was only luke warm" (99763597)

    Good Staff

    Noisy early morning

  • 10/10 Debbie (Young couple) 

    from Baldock , United Kingdom;GB on  May 14, 2007

    "Warm welcome from staff, secure night parking, very comfortable room, very friendly atmosphere, good food." (99260744)

    Lovely room, large and very comfortable bed. Luxury and comfort at a reasonable price.

    The only complaint I would have is the view we had from our room at the back. It looked a little bit like waste ground, but to be fair, Holiday Inn have recently taken over this hotel and it did look like they are going to do something with this area...Maybe a nice little garden or something?

  • 9/10 Christopher (Young couple) 

    from Dereham , United Kingdom;GB on  April 27, 2007

    "When we booked we thought we were getting a decent hotel at a reasonable price, but we have since found out that the same room type 2 weeks earlier was almost half the price!!!!!!! Room types should be one price & one price only, like most other hotels!!!!!!!would recommend this hotel because of the quality, but am disappointed over the fact that we were over charged!!" (99778168)

    All of it, cleanliness, very helpfull staff, food, bar area.

    we heard one member of staff campaining about having to work untill 2am, which was very unproffesional.

  • 10/10 Garry (Other) 

    from Cleethorpes , GB on  April 23, 2007

    "Great hotel to stay,continental breakfast included in a reasonable room price,but full english a bit expensive at £12.95." (99028034)

    Great hotel newly refurbished very clean and staff efficient and friendly.

    Surrounding area a bit run down.

  • 10/10 Sally (Mature couple) 

    from Walsall , UNITED KINGDOM;GB on  April 21, 2007

    Location

  • 7/10 Stephen (Family with young children) 

    from Basildon , GB on  April 14, 2007

    Location close to city centre

    Short staff situation in the evening

  • 10/10 Anonymous (Solo business traveller) 

    on  April 4, 2007

    "Good for an over night stay or a weekend break" (99292667)

    Ease of access, had all the facilities that I required for purpose of the visit, rooms were furnished to a high standard, staff were friendly and helpful

    few aminities within walking distance, map of the city would have been good

  • 10/10 Jacqueline (Young couple) 

    from Alfreton , United Kingdom;GB on  April 1, 2007

    the room

  • 9/10 Rita (Mature couple) 

    from Liverpool , United Kingdom;GB on  March 24, 2007

    "The hotel was easy to find. The room was excellent, everything in the room was in good working order. Staff friendly and helpful. Would have prefered more choice on the menu." (99112164)

    The room was clean, the facilities good. Staff friendly and helpful.

    The bath was on the small size.

  • 8/10 Anonymous (Same sex couple) 

    on  March 23, 2007

    "We found our stay relaxing after a long day at an exhibitio. With freindly staff, a clean and warm enviroment and definatley value for money I would with out doubt recommend this hotel and book again for both business and pleasure." (99816513)

    It was a nice freindly enviroment and the breakfast was tremendous.

  • 5/10 Anonymous (Young couple) 

    on  March 21, 2007

    the room was nice except for a smokey odour smell

    where it was situated. the menu in restaurant was disappointing as was the breakfast and the slow service

  • 8/10 Anonymous (Young couple) 

    on  March 20, 2007

    "Excellent value for money , great hotel." (99288990)

    Room was clean and comfortable, good location; 15 minutes walking distance from the city center.

    TV had zero variety , we were under the impression that we would get Sky channels , but the only thing we got was the promotional channel! We could only watch a couple of BBC channels , and everythinng else was pay per view! There was also a mixup with the amount we had to pay , but that was quickly waived off and handled by the staff.

  • 8/10 Richard (Group of adult friends) 

    from Warminster , United Kingdom;GB on  March 13, 2007

    "Friendly staff on check in and out. Hotel is nicely sited for quick access into the City centre and about a half hour brisk walk to Old Trafford football stadium, a local map would have been handy, especially if you have plenty of time you could walk to the centre although the taxi cost is low. Overall a very good stay. Would recommend this hotel, 10 out of 10." (99816727)

    Accommodation was clean and well presented, lay out of room was good and had everything we needed.

  • 7/10 Demelza (Other) 

    from Newhaven , United Kingdom;GB on  February 24, 2007

    modern comfortable surroundings

    noisy outside room from generator and other guests, perhaps a sign asking them to remember that others are asleep would help?!

  • 9/10 Anonymous (Mature couple) 

    on  February 21, 2007

    "Good location 10-15 min walk to city centre, 5 min drive to salford quays.Plenty of car parking. Rooms fitted to 4* standard. Reasonable bar prices. Very good continental breakfast. Reception staff very helpfull with directions to places of interest, calling cabs etc." (99507616)

    CLEAN HOTEL, FRIENDLY & EFFICIENT STAFF

  • 9/10 Anonymous (Young couple) 

    on  February 21, 2007

    Clean,Good Location

  • 8/10 Anonymous (Mature couple) 

    on  February 14, 2007

    Location and parking area.

    Some staff did not have a grasp of the english language. It made booking in and checking out longer than neccesary.

  • 9/10 Anonymous (Young couple) 

    on  February 12, 2007

    "This was the first time I have been away with my girlfriend and I was a little nervous about something going wrong with the check in or confirmation, I was also worried that as we are a young couple we would be regarded as troublesome to the staff. My worries were quickly dispelled when we walked in to the reception and we were greeted by three of your staff and helped to check in straight away. We were then given clear instruction to where our room was and found it no problem, there was a slight problem with the first keycard we were given however but we thought it was our fault not using the right technique. The problem was quickly resolved with a new card and we had no further problems. After we put our bags into our room we went back down to the reception and asked for directions to the Salford Quays, your staff were very helpful and we found our way there. We enjoyed the stay a lot as the bed was very comfortable and we slept the whole night with no disturbance. In the morning we got up fairly early and went for breakfast, which is always the best part of a hotel stay in my opinion, we were told where everything was and both enjoyed several different types of breakfast. All in all it was a wonderful weekend and we will definitely be back!" (99781593)

    The hotel was very modern and the staff were welcoming and helpful. Breakfast was very good too!

    The room itself felt a little cramped, not because of the size but because it seemed there was too much furniture in there. It is a minor quibble because we spent little time inside the hotel room anyway.

  • 9/10 Anonymous (Mature couple) 

    on  January 29, 2007

    thr room was a decent size and very comfortable.

  • 5/10 Jean (Mature couple) 

    from Corringham , United Kingdom;GB on  January 17, 2007

    "Took several attempts to eventually get a meal in the hotel restuarant we could have, menu very restricted because of unavailability of choices. This spoilt out visit to hotel because it was my birthday and the trip was a present to my husband for christmas plus the seating in the restuarant was a bit like a canteen" (99981553)

    Nice and clean

    Restuarant

  • 8/10 Anonymous (Young couple) 

    on  January 11, 2007

    friendly and helpful staff

    not really a 'city centre' hotel, no local bars or restaurants without a 25min walk or short taxi ride.

  • 9/10 Anonymous (Family with older children) 

    on  December 22, 2006

    "This is the third time we have stayed there and have enjoyed it every time ( we stay there because it is convenient for MEN - we watch the Pogues there every year!). My wife lost her shoes in the bar and she retrieved them from reception the following morning - excellent service!" (99921117)

    Been there before. Close to MEN and city. Secure car park.

    hair dryer attached inside a drawer - difficult to use.

  • 10/10 Christine (Young couple) 

    from Blackburn , United Kingdom;GB on  December 20, 2006

    "Good location about 10 - 15 mins walk to centre of manchester, easy to find with free secure car park which has cctv, electric operated gate for security at night. Excellent facilities for short stays. Good restaurant at competitive prices. Hotel rooms very clean and fresh nice decor with all usual facilities. All the staff were extremely helpful and polite at all times. Would definately return." (99987613)

    Excellent hotel, good location, friendly helpful staff, very good lounge menu and restaurant excellent value for money

  • 10/10 Philip (Young couple) 

    from Darnhall winsford , United Kingdom;GB on  December 19, 2006

    clean, well presented and modern

    the neighbours - walls to thin

  • 9/10 Dean (Mature couple) 

    from Blackburn , United Kingdom;GB on  December 19, 2006

    "The Hotel was one of the best we have stayed in this year. Was within easy reach of the venue (M.E.N) and just far enough outside the city centre so as to be quiet and undisturbed.Overall a excellent nights stay and would recomend this to anyone !!" (99868505)

    everything really !! was what we expected and more !!

    nothing all was well above standards

  • 10/10 William (Family with young children) 

    from Eglinton , United Kingdom;GB on  December 12, 2006

    close to old trafford football ground/Trafford center etc,staff were very helpful,always willing to help with any request

  • 9/10 Robert (Group of adult friends) 

    from Belfast , United Kingdom;GB on  December 12, 2006

    "Staff in the Hotel and restaurant were very helpful. When we are back in Manchester again, this will be our preferred place to stay." (99905851)

  • 8/10 Kathleen (Mature couple) 

    from Dunfermline , United Kingdom;GB on  November 25, 2006

    the staff. Clean Hotel

    the fan in the tiolet did not go off and kept us awake plus I thought the room rate expensive due to location compared with other hotels I frequently stay at I would have expected a better rate as i am a corporate customer

  • 10/10 Anonymous (Group of adult friends) 

    on  November 23, 2006

    "one of the best hotels i have stayed in it was very clean and nice decor and lovely food in the restaurant staff were nice. although i could not fault anything i wish i had realised that the breakfast included in the price was a continental i assumed it includedfull english breakfast so i was a little dissapointed. We were very fustrated when we arrived as we had walked quite a distance looking for the manchester whitehouse hotel when infact we had walked passed the holiday inn a few times no one had contacted us to say the name was changed. overall what a lovely hotel" (99598087)

    it was a very clean and modern nicely decorated hotel

    i did not dislike anything

  • 10/10 Anonymous (Mature couple) 

    on  November 23, 2006

    "finding the hotel was a bit of a problem as i was not informed of the change of name from the whitehouse hotel. all the directional signs were still in old name" (99616001)

    staff were extremely helpful and friendly. the rooms exceptionally clean and spacious.

  • 6/10 Simon (Group of adult friends) 

    from Evesham , United Kingdom;GB on  November 18, 2006

    "Overall this was a nice hotel and an enjoyable stay. The check in staff could have been more friendly, however this was compensated by the very friendly room service member of staff. The blood stains on the bed sheets and matress were unexceptable. Cleaning staff walking into your room unannonced was very intrusive." (99272990)

  • 10/10 Anonymous (Mature couple) 

    on  November 15, 2006

    "Only stayed for one night but thoroughly enjoyed stay. Would recommend this hotel to anyone for business or pleasure." (99637255)

    Everything! but particularly the bed - one of the best night's sleep I have had in a hotel

    Nothing to dislike

The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).

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