Ramada Hemel Hempstead, Hemel Hempstead

Hemel Hempstead Rd, Redbourn, Hemel Hempstead, AL3 7AF
3   Hotel

At the Ramada Hemel Hempstead you will experience everything you would expect from an international hotel company. Enjoying six acres of landscaped ga... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 10/10 Anonymous ( Volwassen paar) 

    op  30 september 2009

    Silent evironment, good price, ok room.

    Long way from reception to room.

  • 3/10 Craig ( Jong paar) 

    van Gloucester , GB  op  11 augustus 2009

    "Very poor and will not use again as my business is obviously not valued" (108919035)

    Room sub standard complained to reception who told me manager would ring me on monday this never happened therefore I believe you do not value my custom yet I spent over 2000 pounds last year within your group!

  • 7/10 Nicola ( Man/man of vrouw/vrouw paar) 

    van Leicester , GB  op  15 april 2009

    Rooms were miles away from Reception with no direct lift 4 corridors and 2 flights of stairs after using lift, not good with an elderly mother, we ate every night in restaurant which was good, but the last night they had a christening party and coach tour so the paying guests of the hotel we allocated a small section at the end of the christening party with kids running around and screaming not what you need after a long days work.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  6 april 2009

    "Satisfactory." (107980120)

    Generally clean.

    Restaurant choices disappointing.

  • 9/10 Anonymous ( Familie met jonge kinderen) 

    op  1 januari 2009

    "very good" (107617927)

    quality of staff quality of room excellent value for money

  • 8/10 Jutta ( Solo zakenreiziger) 

    van Newport , GB  op  24 november 2008

    "Reception treats guests as numbers. When I arrived, I was handed by key and sent off to the lift to 2nd floor. The room was nowhere to be found and a waiter delivering room service explained I had to go down to 1st floor, cross the hotel, and then walk up a staircase. Not pleasant with a heavy suitcase. When I complained about the lack of direction to reception staff, I was told the layout of the place was so complex that reception staff could not be expected to know that sort of detail. What chance do we guests have then?" (107802045)

    Large comfortable rooms, well maintained bathrooms, very nice breakfast buffet served from 6:30 a.m.

    No attention to detail, many rooms on 2nd floor only reachable by stairs rather than lift, basic furtiture such as a stool for the suitcase missing

  • 4/10 Anonymous ( Jong paar) 

    op  18 november 2008

    Very Clean

    When we were checking in, another colleague was pestering the receptionist for information relating to another party staying in the hotel and we found this quite rude when it happened more than once. Also, having booked online quite a long time ago, I was dismayed to be told that our double room was not available and only a twin was. As we had no other option we had to say yes to this. The plug in the sink would not come out and we ended up using the bath taps to wash.

  • 8/10 Anonymous ( Volwassen paar) 

    op  18 november 2008

    "I would stay again as it is very conveniently situated." (107531389)

    Very good hotel, extremely clean and well presented, staff pleasant.

    The bed was like a rock. I would have preferred the twin room I had booked rather than the double I was given. Soundproofing against noisy late night guests might help.

  • 5/10 Anonymous ( Volwassen paar) 

    op  6 oktober 2008

    Room was adequate

    Food and drink in the restaurant was tepid and below standard

  • 9/10 Tracy ( Familie met oudere kinderen) 

    van Birmingham , GB  op  22 juli 2008

    "see good points." (108089933)

    Excellent check. Was given room in quiet part of hotel. As I had children & there was a wedding reception. Also given 2 adjoining rooms as I had 2 children. Was taken to room & shown where to park. Have recommended this hotel to my friends & family. Excellent Customer Service. Would Stay there again.

  • 10/10 Anonymous ( Familie met oudere kinderen) 

    op  9 juli 2008

    "Would like more facilities for children...play equipment outside, a creche /games room for under fives etc" (108072305)

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  3 juni 2008

    "Pretty good. Certainly good enough that I would stay again, and reccommend to any friends (except if they don't bother with breakfast)." (97550248)

    Breakfast was outstanding, to the extent that it is the single factor that would make me want to stay there again. On arrival TV remote was missing, but staff quickly found a replacement.

    Bar is a little on the expensive side, and the bar food a rather mean on quantity for the prices charged.

  • 8/10 Paul ( Volwassen paar) 

    van Shrewsbury , GB  op  6 november 2007

    "Difficult to fault anything - except for long maze of corridors and inconsiderate guests shouting and banging doors in early hours of morning." (97159239)

    Friendly, helpful staff.

    Noisy guests during the night!

  • 8/10 Vivian ( Volwassen paar) 

    van Kidwelly , GB  op  14 juni 2007

    "The dinner and breakfast were good and value for money. We had booked a twin bedded room, but were initially given a double room, which was sorted out, without delay. We enjoyed our stay." (99130045)

    As much as we required, being only a one night stay.

    My wife, being disabled, had a long walk, from our bedroom to the dining room. Our room was suggested by the staff, to be well away from a wedding reception, which was likely to be noisy. On that point, we were not disturbed.

  • 9/10 Susan ( Groep collega's) 

    van Larvik , NO  op  30 mei 2007

    Very pleasant room and really comfy bed. Adequate bathroom and I really appreciate the tray of coffee or tea.

  • 5/10 Anonymous ( Vriendengroep - volwassenen) 

    op  9 mei 2007

    "the rooms were small and compact, the carpark didn't seem to be that busy but our rooms seemed as far away from reception as possible. The shower was nice and powerful but not for use for someone on the larger side as it was rather a tight squeeze. Staff weren't that cheerful but I guess I wouldn't be working a bank holiday weekend!" (99911698)

    whilst the actual room smelt clean the rest of the hotel smelt of stale smoke, thankfully the weather was dry so we were able to sit outside whilst awaiting for our friends to arrive. The person on reception at check out was not the most cheerful of people and even though we were hung over we still felt like our custom hadn't been appreciated

  • 7/10 Anonymous ( Volwassen paar) 

    op  28 maart 2007

    "My first stay in March had no problems - but the second stay on the 23rd March I had to ask for a second large towel and coffee sachets. the shower had a very loud squeal and could only beused when turned on at a low flow - I did mention this at the hotel. I will be booking again towards the end of April as my visits are necessary after my mothers death earlier this year to sort out her affairs. I expect to make at least 2 or 3 more bookings at the same hotel" (99411332)

  • 5/10 Steve ( Solo vakantieganger) 

    van Northampton , United Kingdom;GB  op  5 september 2006

    "The room was in an extension block, wasn't part of the main hotel, more of an annex. The walls were thin, the layout ridiculous (huge room, tiny bathroom) the taps leaked everywhere, half the bulbs didn't work, and I was woken in the morning by building work. It appeared that this room was amongst a number of rooms due for decomission and renovation. I made my complaints known in the morning. the staff were friendly, courteous and reasonable. I was given a discount for my inconveniences. I did manage to see other rooms in the hotel, and these seemed very nice. maybe I was just unfortunate, but it was a shame and i don't think i'll be using the hotel again as a result." (3305303830)

    location

    poor quality of room, poor fixtures and fittings, woken by building work

  • 9/10 Paul ( Jong paar) 

    van Market harborough , UNITED KINGDOM;GB  op  1 maart 2006

    "all good apart from shower was too hot to shower and could not be turned down" (3304300302)

    excellent hotel clean all staff helpful and had a great meal in the restaurant

    the hot water in the shower was far too hot which made it impossible to take a shower

  • 7/10 Edward ( Volwassen paar) 

    van Bexhill on sea , United Kingdom;GB  op  10 januari 2006

    "Room too distant from main hotel facilities. Disturbed by false fire alarm in the early hours.we should have been advised quickly that there was no need to evacuate." (3304081436)

  • 9/10 Sandra ( Volwassen paar) 

    van Melton mowbray , United Kingdom;GB  op  19 december 2005

    "We had rather a dramatic end to our stay....the explosion at the Oil Depot. The hotel was evacuated shortly after 6am on Sunday Dec 11. At all times the staff were calm, organised, and kept us informed. Both my husband and I felt they were in control, following emergency proceedures and dealing with the situation in a reassuring way. The M1 motorway is very close to the Hotel but surprisingly noise level was low." (2985877)

    Very conveniently situated for Hemel and St Albans. Attractive, well maintained grounds and rooms. Good ambience and friendly staff. We had a slight problem with flushing the toilet. This was dealt with immediately...very impressive

  • 5/10 Jane ( Groep collega's) 

    van Brighton , United Kingdom;GB  op  1 oktober 2005

    "It is hard to believe that a company such as yours employs people who don't know what they're doing and it was no wonder that only 4 tables were occupied in the restaurant while we were there." (2782888)

    Clean and tidy

    Restaurant was terrible, chef couldn't cook. Even the waitress apologised for the poor standard of the food.

  • 8/10 Anonymous ( Familie met oudere kinderen) 

    op  6 september 2005

    "The staff were friendly and efficient and the room was well equipped.Our only problem was that my daughter and her partner had to call the desk three times to complain about loud music from the room next door which pretty well ruined what would have been a good visit." (2689211)

  • 8/10 Carole ( Jong paar) 

    van Paris , France;FR  op  8 juni 2005

    "le personnel est agréable et la chambre est très confortable. le seul point négatif est la mauvaise l'insonorisation: à partir de 7h nous avons été réveillés par des voix dans le couloir. nous aurions également aimé être prévenus des bruits éventuels par rapport aux évènements organisés dans la soirée (nous entendions de la musique assez forte, peut-être un mariage?)." (2354924)

    chambre agréable, lit confortable, bon petit déjêuner, parking gratuit

    l'insonorisation des chambres (par rapport au couloir, surtout)

  • 9/10 Andrew ( Jong paar) 

    van Coventry , United Kingdom;GB  op  2 juni 2005

    Lovely surroundings, helpful staff a clean and welcoming hotel.

  • 7/10 Anthony ( Familie met oudere kinderen) 

    van Debenham , United Kingdom;GB  op  2 juni 2005

    "In general I would not recommend this hotel for a stay longer than one night because of my perceptions of the poor standard in the restaurant. For the prices charged, the standard is not good enough." (2348405)

    Good comfortable room. All the facilities that you would expect. However, the shower head dripped annoyingly and the window latch was not secure despite being on the ground floor. The restaurant was adequate and the bar was good. Checking-in and paying was efficient and friendly. The restaurant manager was very good but the waiters less so. The payment system appeared awkward. Breakfast was excellent but overpriced. Car parking was more than adequate.

    It seemed an age to get to the room. There were confusing steps up and down and long corridors. There was no facility for portering bags/luggage despite the fact that an escort showed us the way to our room. There was only one lift and a much quicker way to the bar/restaurant via a side entry/exit which we had to find ourselves. Our evening meal was good in places, but the roast lamb was tough and tasteless. The carrots seemed to be designed for animal feed by the look of their size. The waiters 'dumped' the plate of food on the table and did not offer any fresh glasses for water. One of the wine glasses was contaminated with lipstick. We had to wait too long for our table despite booking in advance. The dado rails were covered in dust and the rubbish bins were full. There were dirty cloths, clean cloths and cleaning fluid left on a table beside the eating area.

  • 6/10 Anonymous ( Volwassen paar) 

    op  21 mei 2005

    clean and adequate

    a long walk to the rooms - shower in need of repair. tea,coffee facilities could be improved

  • 10/10 John ( Ander) 

    van Leeds , United Kingdom;GB  op  1 april 2005

    "I must congratulate the receptionist on duty when we came early with my partner feeling not well, she behaved in a thoroughly professional manner and proved superb excelling over and above what is usually the norm. helping to get us booked in early so she could rest and recover. Answering this e mail saves posting the letter i had ready. She is to be congratulated, all to often bad or adequate service is the norm, this young lady shows excellence still exists." (2037117)

    good atmosphere, nice decor, good setting

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  13 maart 2005

    The shower was great!

    The fire alarm in the early morning was a nightmare.

  • 5/10 Ian ( Solo zakenreiziger) 

    van Warwick , United Kingdom  op  4 maart 2005

    "Hotel was good. Room was poor." (1979654)

    helpfulness of staff

    I am certain (unless in error) that I booked a non-smoking room. The room reeked of smoke - as did my clothes in the morning. The mattress was hard and lumpy.

  • 7/10 Mark ( Volwassen paar) 

    van Minchinhampton , United Kingdom;GB  op  23 februari 2005

    "Staff were excellent. Breakfast was expensive at 11.95 and pre-issued invoice assumed that both of us would required breakfast. My partner only wanted coffee but such flexibilty was not obvious. Wardrobe handle was broken, en-suite WC handle was very loose, tears and scratches to some bedroom and corridor wallpaper." (1951639)

    Staff, food, facilities.

    Some rather shoddy decorative finishes to common parts and room within our particular wing.

  • 9/10 Anonymous ( Volwassen paar) 

    op  2 februari 2005

    "I had a really nice stay, it is the second time I have booked to stay here and I will certainly be going again. I will always remember my time there." (1807470)

    The room was very cosy and comfortable, exceptionally clean nice area and grounds

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  4 januari 2005

    Bill wrong, staff not very alert - was an early departure for a flight wake up call didn't arrive.

  • 9/10 Anonymous ( Volwassen paar) 

    op  22 december 2004

    "I had a lovely time at the Ramada, nice location and I will definately go there again." (1741021)

    clean, very comfortable and cosy

    Check in was at 2pm but there was a delay in getting the room.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  21 december 2004

    Accommodation was suitable, price was rather expensive, I would have expected Breakfast to be included in the stay of £85 per night.

  • 8/10 Sandra ( Solo zakenreiziger) 

    van Ashford , United Kingdom  op  11 oktober 2004

    Spacious, clean, comfortable

    Fire alarm early in the morning. Noisy guests in the grounds at 3 and 4 in the morning

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