Wigan Oak Hotel, Wigan

River Way, Wigan, WN1 3SS 3

Het moderne Wigan Oak Hotel ligt in het centrum van Wigan en is gemakkelijk bereikbaar via de A49 en het snelwegnetwerk M61/M6. Het ligt tevens op 5 minuten van... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Andy ( Solo zakenreiziger) 

    van Brighton , GB  op  5 september 2009

    "Annoyed when I found out hotel was being refurbished. But workmen and staff friendly and helpful, which made up for it." (108750651)

    Friendly efficient staff. Newly refurbished room.

    Not told when booking on internet that hotel was being refurbished.

  • 3/10 Peter ( Volwassen paar) 

    van Preston , GB  op  25 augustus 2009

    Some members of staff were very good.

    no manager available, although signs said no smoking room room did smell of stale cigarettes. Paint smells throughout but a refurbishment was underway. No toast at breakfast and when waiting for service at the breakfast area three members of staff just stood around.... I work in the customer service industry and a lot of the failings of the hotel could be overcome by the things that are free (people skills) attend to people, smile, if you dont know the answer say so and go and ask.

  • 3/10 Susanna ( Volwassen paar) 

    van S-64394 vingaker , SE  op  27 juli 2009

    "It would have made all the difference if the staff had been nice and interested in us as guests." (108644027)

    Fairly nice hotel with good location.

    What we reacted against was the performance of the staff. Nobody was interested in helping us, the reception staff acted as if they wanted to get rid of us as fast as possible. We had really bad reception on the TV and we couldn´t find any news channels so we called the reception and asked about that. We got an uninterested answer that you had only old TV´s and that you were going to renew the system so we would have to put up with it, period. There was a big spider in one og the beds and the room had only towels for one person, so we had to call about that too.

  • 8/10 ( Volwassen paar) 

    van Lanchshire , GB  op  9 juni 2009

    "would not recommend other people to stay here and wouldnt return in a hurry" (107485422)

    the staff on check in were excellent and couldnt have been more helpful

    there was only one larger on draft all others were not available, when sitting with family in the lounge area it was full of young people with laptops bags and their belongings all over with no shoes or socks on and feet up on the tables and chairs this wasnt a nice environment to sit in. there was no bacon eggs yogurts or fruit available at breakfast and we had to wait some time for these

  • 6/10 Anonymous ( Solo vakantieganger) 

    op  9 juni 2009

    "my stay was ok " (107522647)

    staff friendly and helpful, delicious breakfast

    badly in need of decoration and a new carpet in hallways as its badly worn and very grimy for the amount of money being asked for a single person staying one nite

  • 10/10 Anonymous ( Volwassen paar) 

    op  7 maart 2009

    "We were made to feel very welcome in this family orientated hotel." (107739100)

    My wife and I have stayed at this hotel many times. We have always found the the standards to be very high. The staff are excellent and they are always ready to help.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Joan ( Volwassen paar) 

    van Sunderland , GB  op  14 december 2008

    "Moderate to poor. We often stay in cheap local hotels - where the service is personal, better - fresh cooked breakfast, etc. This so called Quality hotel lacked the Quality available in lower class hotels and in Travel-lodge type chains. Overall = below par. " (107947578)

    Nothing obvious except availability - when preferred hotels were full.

    Quality Hotel Clubcard didn't produce any perks - Why have a clubcard?

  • 2/10 Wanda ( Groep collega's) 

    van Dukinfield , GB  op  28 september 2008

    "The hotel was great for accessing Wigan however we found the level of cleanliness not acceptable the bathroom smelt of mill dew and there was dust on the skirting boards Breakfast would have been fine had some one been on duty all the time cleaning up as people took their food the whole area resembled a bun fight there was staff on hand but they kept comming and going from the kitchen more going than actually spening time in the food area" (107291409)

    Central to Wigan Car was secure The night porter was a lovely chap who arranged some pizza and drinks he was the only memeber of staff who we could say was polite and went out of his way

    While boking in the receptionist was not very polite We were put on the 1st floor at the very end of the corridor and there were rooms nearer The bathroom smelt of mill dew and had not ben cleaned correctly There was dust on the skirting boards The interior of the room was very old hat we expected a more up todate interior compared with other hotels we stay in - we have paid

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 P ( Man/man of vrouw/vrouw paar) 

    van Plymouth , GB  op  26 september 2008

    "this hotel wins on location,being in the centre of wigan,and having staff that make you feel welcome" (107230299)

    staff very helpful and friendly

    hotel tired and dated poor mattress protectors,the type that make you sweat

  • 8/10 Peter ( Volwassen paar) 

    van Bordon , GB  op  24 september 2008

    "A pleasant experience without hassle of any type" (107460947)

    Nice friendly staff, especially at the restaurant The room was clean and all the equipment was working. The breakfast was huge ! Dinner was excellent Nice girl at reception who gave us a map of Wigan

    Noisy launderette ( we think) outside our room

  • 6/10 Anonymous ( Groep collega's) 

    op  23 september 2008

    "The hotel was adequate for a one night stay over. Would have been disappointed if staying longer." (97020437)

    good location for our visit....

    decor in need of repair.. Bar service very slow & drinks very expensive..

  • 10/10 Lee ( Jong paar) 

    van Hartlepool , GB  op  21 september 2008

    excellant location

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  18 augustus 2008

    "Overall fit for purpose" (108039909)

    Breakfast was served by friendly staff and was very nice.

    Rooms were adequate but dated. The bathroom smelt damp all the time

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  14 juli 2008

    "adequate if that is the market you are aiming for, the service particularly over breakfast needs attention e.g no welcome, no tables free of clutter(whilst staff read the news paper!) I have stayed a lot in the USA and the sevice there is to be admired you feel like you matter ! I would suggest that a retraining of your restaurant staff in serving the guests and maintaining a clean welcoming environment would be a huge benefit" (108069963)

    central, reasonably priced, comfortable, informal

    noisy Lift shaft, carpets dirty in commom areas, poor service at breakfast

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Jong paar) 

    op  1 juli 2008

    "Provided a comfy bed for the night & a bit of food in morning which was all we needed. From what we saw it was easily the best Wigan had to offer on the hotel front. Can't expect top quality for " (97986171)

    Buffet breakfast was good. Room was comfy enough with the usual selection of coffee/tea, TV etc.

    Bar was shut when we returned at midnight - might have expected this 10 years ago but not today. Lack of information on hotel facilities & locality in room. Staff, particularly at breakfast were not the cheeriest of souls.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  1 juli 2008

    Staff were friendly and polite Parking was adequate

    Room poor quality in desperate need of renovation Couldn't get a sandwich before 6.30pm although I booked because the hotel offered room service Couldn't get an iron had to visit an ironing room on first floor not ideal Breakfast dishes and cuttlery dirty

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Les ( Volwassen paar) 

    van Manchester , GB  op  30 april 2008

    "Good food for breakfast, Spoilt by being cold. This let the rest of the stay down" (97082575)

    Friendly staff, clean bedroom (on suite)

    good hot breakfast offered cold

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Diane ( Ander) 

    van New malden , GB  op  26 maart 2008

    Excellent value for money. Unfussy yet everything provided for for a short stay. Great location for my personal needs.

  • 5/10 Anonymous ( Volwassen paar) 

    op  20 maart 2008

    ROOM WAS WELL USED IN NEED OF DECORATION AND BATHROOM

  • 8/10 Tim ( Jong paar) 

    van Ipswich , GB  op  10 maart 2008

    "Booked it for it's proximity to the JJB stadium, which was within 20 minutes' walking distance. The hotel is easy to find, the rooms are clean, if basic, the staff are friendly and it was reasonably priced. Good breakfast!" (97659911)

    Clean rooms, good breakfast, freindly staff, reasonable price. JJB stadium 20 minutes' walking distance.

    Lift made a grating noise whenever used; all night.

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  6 maart 2008

    "The hotel is central & suited our purpose." (97948409)

    Clean & Good Value

  • 5/10 Anonymous ( Vriendengroep - volwassenen) 

    op  6 februari 2008

    Too near to a lift that made permanent grinding noise on arrival on floor, this was particularly noticeable during early hours as people returned to the hotel. It made sleeping difficult

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 David ( Solo vakantieganger) 

    van Somerville , US  op  21 februari 2008

    clean, courteous staff

    no exhaust fan in bath

  • 8/10 Anonymous ( Volwassen paar) 

    op  30 januari 2008

    The breakfast was enjoyable, the bed comfortable. Liked the idea of smoking / non-smoking rooms

  • 3/10 Ian ( Volwassen paar) 

    van Beverley , GB  op  2 januari 2008

    "Not informed that there were no restaraunt/bar facilities prior to checking in. After a long and tiresome drive we were dismayed that we had no refreshments apart from tea/coffee in the room. Bathroom sink was cracked and generally in a poor state of repair. Bath panel was damaged. Quality Hotels will not be high on our preferred list of places to stay" (97153865)

    Secure parking

    Sleeping on a 'plastic' undersheet on the bed

  • 8/10 Shagufta ( Solo zakenreiziger) 

    van Wolverhampton , GB  op  6 maart 2008

    "i would recommend that to my friends and colleagues" (97569302)

    staff behaviour and cleanliness

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Christopher ( Volwassen paar) 

    van Banbury , GB  op  15 november 2007

    "It is the nearest location to the JJB stadium and is a stones throw to the town centre. Regretably the waitress who served us at dinner was totally inexperienced. We have used this hotel on several occasions and would not let this situation stop us from booking here again." (97320057)

    Its location to an event we attended

    The waitress who served us at dinner had not been taught correctly by management.

  • 7/10 Brandon ( Solo vakantieganger) 

    van Warfield , GB  op  14 november 2007

    "overalla good experience as i was only staying 1 night" (97079893)

    good rate with breakfast

    couldnt find heating in room and oldish room conditions

  • 8/10 Carl ( Vriendengroep - volwassenen) 

    van Hull , GB  op  31 januari 2008

    easy to find..within walking distance of the city centre, and adequate parking.

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 ( Solo zakenreiziger) 

    van Isleworth , GB  op  30 mei 2007

    "Good value for money in this bigger than average room - breakfast was fine and staff were happy to help with any special requests." (99817449)

    very spacious room

    decor a little dated

  • 7/10 Anonymous ( Ander) 

    op  16 mei 2007

    "Staff were excellent however felt that the hotel lacked atmosphere espically as it is central and could have made better use of own facilities perhaps encouraging customers to stay for dinner or drinks" (99096662)

    Reasonable accommodation clean and well maintained

  • 7/10 Sarah ( Solo zakenreiziger) 

    van Wigan , United Kingdom;GB  op  26 maart 2007

    "was good apart from the tv the soaps wasnt to great the bedding was rubbish when are hotels going to learn we want luxury" (99152428)

    customer service

    tv was crackly the room was bog standard would of prefferedto pay more for a luxury suite which wasnt vailble

  • 9/10 Terence ( Volwassen paar) 

    van Huddersfield , United Kingdom;GB  op  21 februari 2007

    "The hotel was sisuated very close to the Town centre ( but not near the noise of it). The staff were very helpful, the rooms ideal. The breakfast we had was really good." (99681017)

    Town Centre nearby. Excellent breakfast

    Noise of the lift arriving on our floor

  • 7/10 Anonymous ( Jong paar) 

    op  15 februari 2007

    "The first room we were put into was freezing cold, (it had been snowing and raining outside and we had traveled 100 miles by motorcycle)as the radiator / heating was not working.This was not able to be rectified so we were moved to another room after about an hour. This could have been attended to more quickly I feel." (99026198)

    clean ,well made up.

    the lack of heating.Lack of signing for entrance to the hotel from main roads.

  • 8/10 Stephen ( Volwassen paar) 

    van London , United Kingdom;GB  op  9 februari 2007

    "Breakfast was poor. Food was lukewarm at best and some items were congealed. Had to ask for toast. I appreciate that it is difficult to cook fresh for every guest but as least the food should be hot." (99154261)

    Room was very pleasant, very comfortable bed, good to have a bath and a shower

  • 9/10 Colin ( Solo vakantieganger) 

    van Haywards heath , United Kingdom;GB  op  9 februari 2007

    "No problems, would stay again." (99167611)

    Central location lots of parking.

  • 8/10 Anonymous ( Jong paar) 

    op  1 februari 2007

    Staff were helpful and efficient

    Rooms were a bit too basic, and the lighting was not very good to enable you to get ready

  • 9/10 Sandra ( Vriendengroep - volwassenen) 

    van Southport , United Kingdom;GB  op  25 januari 2007

    "There was a pleasant atmosphere, and everywhere was clean. The only disappointment was the cooked breakfast, which had obviously been kept warm for quite some time" (99525863)

    Location, cleanliness and friendly, helpful staff

    breakfast

  • 9/10 Emma ( Jong paar) 

    van Altrincham , United Kingdom;GB  op  4 januari 2007

    Very nice room and food

    Service was not always spot on

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