Quality Hotel Chester, Chester

Berwick Road, Little Sutton, Chester, CH66 4PS 3

Situated in the beautiful county of Cheshire, just a few minutes drive from junction 5 of the M53, the hotel has good facilities including a leisure club with h... more

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£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 5/10 Stephen ( Vriendengroep - volwassenen) 

    van London , GB  op  24 september 2008

    "a little disappointed hotel seems a bit tired" (107230283)

    friendly staff

    missing bedside lamp, sliding door to bathroom very old,

  • 8/10 Paul ( Groep collega's) 

    van Redhill , GB  op  11 september 2008

    "worth staying there if in area" (107259052)

    friendly staff, good food

    none significant

  • 9/10 Anonymous ( Jong paar) 

    op  9 september 2008

    "A comfortable stay close to the city of Ch.ester" (107166536)

    late check in delt with efficiently

  • 7/10 Nora ( Volwassen paar) 

    van Chesham , GB  op  31 augustus 2008

    "Our stay was marred by the poor service and quality of food in the resturant, particularly at breakfast. " (107164467)

    We received a warm and professional welcome from the receptionist who was also very helpful with regard to directions to the nearest train station etc.

    The resturant, both in terms of food and service was extremely poor. There were insufficient staff on duty at breakfast and those who were on duty were totally disorganised. The food was very poor - no bread rolls, only a few packets of cereal, toast was cold and tossed in a bread basket. Almost impossible to get a cup of tea or coffee. There was juice spilled all around the juice bar which had not been cleaned up, The area behind the coffee jugs was absolutely filthy with a large pile of dirty tea towels left lying on the floor. The bar service for food was equally dismal. It took almost an hour for the food we ordered to arrive and it was of poor quality.

  • 4/10 Anonymous ( Groep collega's) 

    op  29 augustus 2008

    "Hotel run down, insufficient and untrained staff, when he was around the Duty Manager appeared to be interfering with the running of the restaurant which felt very uncomfortable, particularly over breakfast. " (107272703)

    The restaurant manager - he was the only member of staff who was helpful and had any idea of what customers of a hotel expected in terms of service. He resolved 2 problems over dinner 1) a wrong meal arrived as they'd run out of an ingredient and the chef changed the dish for an alternative without telling us. The restaurant manager kindly let us have the alternative dish for free 2) the waitress refused to let us have dessert as the kitchen had closed - we had to wait so long for our starters and main courses that the chef had gone home by the time we reached the dessert. When we told the restaurant manager he got the desserts himself.

    The restaurant was in total chaos on Friday night (26/8)- we waited 10 minutes without a menu; we ordered drinks 15 minutes after being seated (a bottle of wine, a pint of beer and a sparkling water) and waited another 20 minutes for them to arrive (apparently the Duty Manager had disappeared with the keys to the wine store). At check in the receptionist forgot to ask for a credit card to allow us to charge drinks and meals to our rooms so we had to pay for drinks in cash each time we ordered them during our meal. When we had finished our main courses we were told that we couldn't have dessert as the kitchen had closed. The rooms were run down - threadbare carpets, old bathrooms etc. It was very noisy on Friday night with guests running up and down corridors, shouting to each other.

  • 5/10 Jacqueline ( Man/man of vrouw/vrouw paar) 

    van Stoke-on-trent , GB  op  5 augustus 2008

    room decoration not good ceiling large piece of paper missing

  • 7/10 Michael ( Solo zakenreiziger) 

    van Great blakenham , GB  op  9 juni 2008

    "ok but could be ALOT better for the money" (97103656)

    Nice staff

    toilet broken, TV not working properly, Food fair but not worth the money

  • 8/10 Anonymous ( Volwassen paar) 

    op  9 juni 2008

    "Good generally; Ok on the whole, but nothing outstanding" (97391561)

    Room inc bathroom clean and tidy. Reception staff very helpful.

    Mug in bedroom cracked so couldn't use 2 mugs at the same time when we had a drink. Plughole in sink didn't work properly. Iron in bedroom not working. Hairdryer cut out half way thru drying hair?!

  • 9/10 Jonathan ( Vriendengroep - volwassenen) 

    van Taunton , GB  op  9 april 2008

    "The Chester was easy to find and the booking in staff were very very good (the best I've experienced). The only thing I would say is that 6 room keys should have been left for us to pick up when we came back at night, however, the nigh porter only had 5. This resulted in 2 people having to sleep on the floor. I was going to mention this in the morning but was only told on the bus home. If I had known this before we left I would of asked for their money back. Your feedback will be interesting!!" (97721182)

    It was good stay for a good price. General happy.

    A few of use mentioned that it got a little cold at night.

  • 9/10 Clifford ( Solo vakantieganger) 

    van Marlow , GB  op  8 april 2008

    "Overall enjoyed my stay. Food at both dinner and breakfast was good. Staff were very attentive especially Lucky. Room was excellent only spoiled by limited t.v." (97636178)

    spacious, clean and comfortable

    very limited t.v. channels - all quality hotel chains should have Sky

  • 5/10 Anonymous ( Jong paar) 

    op  27 maart 2008

    "Reasonable hotel for an overnight stay, though in need of a refurb in parts. The non smoking room we were in smelt very strongly of cigarettes and did for the entire stay (though staff did best to help, no other rooms were available). Overall...helpful and friendly staff but overpriced accomodation" (97229427)

    Close to our venue!

    Disapointed with quality of hotel - looks in need of refurb.

  • 3/10 Anonymous ( Solo zakenreiziger) 

    op  18 maart 2008

    "the area manager should stay here once to experience a one off,its like fawlty towers" (97485448)

    poor service

  • 10/10 John ( Jong paar) 

    van Hornsea , GB  op  12 maart 2008

    "brilliant" (97453198)

    friendly staff and excellent facilities

    erm...........nothing really

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  12 maart 2008

    "Other than the carpet all other asoects were acceptable. I particularly emjoyed the breakfast." (97710210)

    The bedroom carpet needs replacing as it is worn.

  • 6/10 Michael ( Volwassen paar) 

    van Plymouth , GB  op  31 oktober 2007

    "There were definitely pluses and minuses with this hotel. Stayed at another in same group near Cardiff and that was better overall than this one. Staff were friendly and helpful but the hotel itself could do with a bit of a makeover." (97402760)

    Room was large as was the bathroom. It was also quiet and quite dark which helped us sleep.

    Could get one warm shower but for person going second it was cold. No remote control for TV and single bedside lamp between beds made it difficult if one wanted to read. Breakfast was a bit chaotic as buffet service for everything including hot drinks which is also risky when it's busy.

  • 7/10 Anonymous ( Volwassen paar) 

    op  27 juni 2007

    "cleanliness was good food was good and breakfast was great restaurant staff were good and kind in general we were happy with our stay" (99030430)

    tap dripping all night we couldnot do anything room was very hot askd 3 times asked 4 a fan everyone said we will have it straight away but did not arrive on check out they gave us £13 discount

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  27 juni 2007

    "This hotel is very clean and comfortable with frienly staff and great food. The hotel is close to the cheshire oaks shopping village. I feel the hotel is great value for money." (99133047)

    Very nice hotel with friendly staff.

    Would have like more information in the room regarding the leisure facilities.

  • 8/10 Elwyn g ( Jong paar) 

    van Holyhead , GB  op  6 juni 2007

    "the stay was a pleasant one the only draw back was that the room was extremely hot." (99099288)

    the room was nice and the check in staff were very friendly

    the room was very hot

  • 9/10 Linda ( Ander) 

    van Moreton , United Kingdom;GB  op  4 juni 2007

    "We attended a wedding at the hotel that was excellent thanks to the staff very helpful.Breakfast was great just the ticket after a lovely swim beforehand.I would recommend your hotel to family and friends." (3305436673)

    Clean fresh rooms

  • 10/10 David ( Volwassen paar) 

    van Wallasey , United Kingdom;GB  op  29 mei 2007

    "staff were very helpfull food was great swiming pool&suna&steam room brill,set in a lovlely setting" (3305432872)

    rooms were a good size&modern,clean&smart

  • 9/10 Anonymous ( Jong paar) 

    op  12 april 2007

    "We did not like that the TV stand was so low that it meant the TV could not be seen when we were lying in bed, and that we had to balance the TV + Stand on the table to be able to watch it. Also we were hoping for a luxurious swim in the 'heated pool', but instead it was on the chilly side. It was ok once in, but did not make us want to stay in long, and we got out quickly, looking foward to the hot shower instead. Had I known how cold the water was, I would have skipped the swim & gone straight for the shower / bath. The Hot water from the hot taps in the room was so extremely hot that it was dangerous. One expects hot water from a hot tap, but this seeemed excessive. On a minor point, the toilet roll holder was positioned behind the seat so was vey hard to reach when seated. I know options were limited, but where it is was very awkward. :0) Finally, when hotels say 'Satelite TV', one always hopes it will mean what it does at home (60+ channels with loads of choice), and one is always disapointed to find that this is not the case. In reply to the question Would you recommend this hotel, the answer should be, 'It depends'. It was ok, but we were not bowled over by it.. sorry. The staff were extremely friendly and helpful, which makes one feel bad about writing negative comments, but we have been asked, so this is our honest reply, in the hope that these minor aspects will be fixed and we could shout a resounding YES, IT WAS GREAT! All the issues should be easy to resolve by the management, and are not major problems." (99793608)

    It was clean and modern.

  • 7/10 Antoni ( Vriendengroep - volwassenen) 

    van Sant feliu de llobregat , Spain;ES  op  10 maart 2007

    The room was very comfortable and very good room service

    The electricity fit of the toilet didn't works so we can't charge our mobiles

  • 6/10 Anonymous ( Groep collega's) 

    op  10 maart 2007

    Nice restaurant

    Hotel in general need of refurbishment

  • 10/10 James ( Jong paar) 

    van Sandbach , United Kingdom;GB  op  18 februari 2007

    "A definate reconmendation for couples alike. We went on Valentines day and me and my girlfriend were more than impressed with our staff. Great service and food at an affordable price!" (99979402)

    Staff brilliant! Food very nice and service very quick. 10 out of 10!

    A few things could do with a lick of paint but only really picky people would notice that.

  • 6/10 Peter ( Groep collega's) 

    van Beckenham , United Kingdom;GB  op  16 februari 2007

    "More rooms should be made available for single travellers." (99328800)

    Good location

    The whole place needs a lick of paint. Bar area was smokey and this drifted down the corridors to the rooms.

  • 10/10 Anonymous ( Jong paar) 

    op  25 januari 2007

    "Very good value for the price we paid (January Special Offer. The Gym facilities however need a 'new coat of paint'." (99155099)

    rooms and area

    shabby gym facilities, need updating

  • 7/10 Helen ( Jong paar) 

    van Betws-y-coed , United Kingdom;GB  op  18 januari 2007

    "If you are planning on staying in this hotel and have long hair like myself bring your own hairdryer with you,otherwise it was great." (99695589)

    the hairdryer

  • 5/10 Anonymous ( Volwassen paar) 

    op  22 december 2006

    swimming pool good breakfast and evening meals good

    Asked for non smoking room on ground floor which we did not get. Bed well past its sell by date and very soft

  • 4/10 Katrina ( Ander) 

    van Prestwich , United Kingdom;GB  op  15 december 2006

    the staff were very friendly

    the room was poor.. the bathroom was over 30 years old, tiles falling off,,grotty to say the least..

  • 7/10 Christopher ( Jong paar) 

    van Mosta , Malta;MT  op  15 december 2006

    Room was clean and adequate

    Television had only five stations and was placed on a low table. Breakfast had very little choice of food, especially for those who dislike english breakfast.

  • 7/10 Km ( Vriendengroep - volwassenen) 

    van Holywell , United Kingdom;GB  op  13 december 2006

    "room 310 had a very strong smell similar to deisel fumes and noise from extactor fans on roof below window. asked to move shortly after check in, no rooms available moved the next day to 104 much better room." (99221080)

    good value for money, excelent breakfast,

    bedroom on arrival not up to standard

  • 9/10 Andrew ( Groep collega's) 

    van Crowborough , United Kingdom;GB  op  5 december 2006

    "The hotel was as expected clean efficient friendly and most of all cost effective. The meal in the restaurant was very good and the staff were helpful and made my stay an enjoyable one." (99074785)

    It was clean, efficiently run and cost effective for a single nights business accommodation.

    The TV was to low and couldnt be viewd from bed. The shower would be better with a rigid splash door instaed of a curtain.

  • 9/10 Anonymous ( Groep collega's) 

    op  28 november 2006

    "an excellent hotel providing value for money from the internet based price" (99266795)

    Food, service and friendliness of staff was very good

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  18 november 2006

    It was modern and clean with good facilities in the room. The food was excellent and good value for money

    The shower was poor. The pressure was too low

  • 10/10 Hazel ( Ander) 

    van Belfast , UNITED KINGDOM;GB  op  17 november 2006

    "We stayed at the hotel as we were travelling by boat and had a long journey. The hotel was easy to find, the staff were brilliant and could not be better. They were so helpful and friendly. We liked our stay so much that we stayed another night on the 14/11/06 on our return journey . We will also be using the hotel again in future trips." (99720796)

    The accommodation was warm comfortable and above all very clean

  • 9/10 Paul ( Solo zakenreiziger) 

    van Southampton , United Kingdom;GB  op  14 november 2006

    good rooms and good staff

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  7 november 2006

    "Great value for money. Will recommend to others and already planning my next stay." (99296640)

    Cleanliness and functional accomodation

  • 5/10 Sue ( Ander) 

    van Saltash , United Kingdom;GB  op  31 oktober 2006

    Location. Superb food. Parking spaces available for female guests next to reception

    Bar staff trying to charge me for drinks i had not had. Dirty old and in desperate need of decoration room. mold on windows etc, shower was only a trickle not enough to use as a shower

  • 9/10 Marilyn ( Ander) 

    van Bishop's stortford , United Kingdom;GB  op  30 oktober 2006

    Clean, good size room, good facilities in room, restaurant on site, very helpful staff, easy to find

    Problems with an air conditioning pipe meant there was a droning sound in our room which made it hard to sleep.

  • 8/10 Geoffrey ( Volwassen paar) 

    van Wakefield , United Kingdom;GB  op  16 oktober 2006

    "a choice of different density mattresses would be very adventageous to your guests." (3305462604)

    good atmosphere and obliging staff.

    the bed was extremely, shall we say ,too firm for mature bodies.

  • 9/10 Arthur ( Volwassen paar) 

    van Calgary , Canada;CA  op  4 september 2006

    "Clean and comfortable accommodations, friendly and helpful staff, delightful breakfast." (3304780383)

    Convenient location and easy access from the M53

    The earthy aroma that greated us outside the next morning and the smell of tobacco smoke from those smoking in the lounge immedaitely outside the breakfast area.

  • 9/10 Patrick ( Familie met jonge kinderen) 

    van Luton , United Kingdom;GB  op  2 september 2006

    "Gemma in reception was outstanding, she advised me on everything from local pubs, directions to the nearest train station and where to get off in Liverpool. Made a great first impression on our arrival at the hotel." (3305225782)

  • 9/10 Marie ( Volwassen paar) 

    van Grimsby , United Kingdom;GB  op  2 september 2006

    "very good thank you to the hotel staff" (3305275025)

    very nice hotel staff very helpfull we would stop again for sure

    nothing comes to mind

  • 7/10 Melanie ( Jong paar) 

    van Coalville , United Kingdom;GB  op  31 augustus 2006

    "Apart from the problems with service in the bar we were happy with the facilities & the helpfullness of the staff. Unfortunately the lack of service in the bar spoilt it for us." (3304945377)

    Room was a good size & clean. Breakfast was really nice & plenty of choice.

    One morning there was a lack of cutlery & some food had ran out. The biggest problem we found was getting a drink in the hotel bar. It was supposed to be open to residents all the time but at night i had to go to reception to get any service & it took a while. When we finally got served they didn't understand what we were asking for & got our order wrong. There was no money in the till behind the bar or reception so in the end it had to be charged to the room. The metal shutter was then closed in front of us & we were left in there on our own. Had we wanted another drink we would've needed to go & get someone again. This seemed a very poor way to run the bar so we went back to the room after just one drink. Another couple came into the bar as we were leaving not knowing what to do so we told them to go to reception & they didn't look very happy also some people went away without asking thinking the bar was closed as all the shutters were down!Maybe if there was constant service it would be a lot busier. This was extremely poor in my eyes as this was my only weekend away in months & to be served a few drinks in the bar should not be a chore. Someone should be on the bar at all times.

  • 5/10 Geoffrey ( Familie met oudere kinderen) 

    van Widnes , United Kingdom;GB  op  18 augustus 2006

    "Hotel could be excellent but it needs some modernisation and redecoration investment." (3305164232)

    simple, inexpensive, friendly staff, leisure facilities ( although didn't get a chance to use them ) good breakfast.

    rooms require redecoration, corridor carpets dated, damp ceilings and walls in bathroom.

  • 6/10 Anonymous ( Familie met oudere kinderen) 

    op  13 augustus 2006

    Leisure faqcilities

    Poor cleanliness of room

  • 8/10 Daren ( Volwassen paar) 

    van Fareham , United Kingdom;GB  op  9 augustus 2006

    "Good clean room, excellent breakfast. Good value for money." (3305130716)

    Clean and quiet.

    Insufficient pillows on bed. No more in the room.

  • 9/10 Anonymous ( Volwassen paar) 

    op  3 augustus 2006

    "that towels for leisure club were provided" (3304980030)

    location,friendliness of staff. good quality food and value for money

    leisure club looked a little tired but clean ,but staff therein were very pleasant

  • 5/10 Anonymous ( Jong paar) 

    op  1 augustus 2006

    "The hotel itself was clean and tidy. Unfortunately the night we stayed at the hotel there was a lot of noise. When we complained about the noise no apology was made. Car park isn't very secure." (3305087382)

    Good room, spacious and clean.

    Noise e.g doors slamming.

  • 8/10 Anonymous ( Jong paar) 

    op  31 januari 2007

    We paid for the hotel in cash as we do not carry cards - I have never seen such confusion when somebody pays cash - we order room service and it took me almost an hour to find out who I had to pay the food - I find it amusing that the hotel had no idea what to do when you pay them acual cash rather than promised money on cards or cheques.

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