Best Western Sea Hotel, South Shields

Sea Road, South Shields, NE33 2LD
3   Hotel

Ideally placed for Sunderland and Tyneside, the Sea Hotel is within easy reach of the A1 and A19. The hotel offers free wireless Wi-Fi access, bars re... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 7/10 ( Solo zakenreiziger) 

    van Whitwick , GB  op  30 november 2009

    "OK" (108316003)

    Refurbished restuarant very nice and food excellent

    Bar has too much furniture and is dominated by large flat screen TV showing football permanently, so nor really suitable to either sit and talk wether business or pleasure

  • 10/10 Paul ( Solo zakenreiziger) 

    van Ballabeg , GB  op  1 november 2009

    "good" (108987926)

    Desk staff excellent- friendly & helpful . Location convenient for sea front & town centre. Well maintained

  • 9/10 Michael ( Jong paar) 

    van Hobson ,newcastle on tyne , GB  op  20 oktober 2009

    "very good" (108616232)

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  7 september 2009

    Excellent dining room and the service there

    Location of room, opposite the amusement park. I would hate to stay at the height of the tourist season!

  • 5/10 Bryce ( Volwassen paar) 

    van Manchester , GB  op  6 augustus 2009

    "Not to be repeated" (108139288)

    Poorly trained staff

  • 8/10 Jason ( Solo zakenreiziger) 

    van Loughborough , GB  op  26 juli 2009

    "Not bad - only let down due to noise" (108995535)

    Excellent food, great service in the Restaurant

    Room and adjacent room had noisy plumbing, toilet cistern took an age to refill. If room next door used bathroom in night I could hear everything! South Shields does appear to be "Chav Central" so with window open you had to have volume on TV very loud to hear over the modified cars blasted up and down the road.

  • 7/10 Pam ( Man/man of vrouw/vrouw paar) 

    van Notts , GB  op  9 juni 2009

    "Good situation, breakfast quite good, particularly helpful taxi driver and receptionist gave a good impression. Rooms need to come up to standard" (107375728)

    Staff were exceptionaly friendly Dining room surprised us by it's decore and finish. Much better than the rest of the hotel.

    Room very basic, stairs looked like they'ed not been vacuumed in ages. Pity the entrance and rooms were not finished to the standard of the dining room. No lifts so had to carry cases up the 50 stairs to the room - yes I counted them.

  • 9/10 Anonymous ( Groep collega's) 

    op  4 juni 2009

    "Happy to have chosen a good place to stay." (107998894)

    Staff and manaager went out of their way to see to our futurre reservations and recommended future locations

    One can always find something not quite perfect and if I want to complain I would but why spoil an otherwise excellent three days

  • 7/10 Sheila ( Volwassen paar) 

    van Leicestershire , GB  op  2 juni 2009

    Evening bar staff were excellent as were the staff at breakfast.

    Receptionist on duty when we booked in was extremely dissinterested and looked as though she would rather be anywhere but behind the desk.

  • 7/10 Stuart ( Solo zakenreiziger) 

    van Hamilton , GB  op  4 april 2009

    "Hotel is in good location. A little tired in places, but generally good value for money." (107430753)

    Restaurant and parking facilities very good.

    Reception staff are not particularly curtious. Staff appear to be in a hurry to clear the dining room at the end of evening meal time.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  26 september 2008

    "hard to tell just stayed one night" (107398812)

    location

  • 9/10 Anonymous ( Ander) 

    op  20 augustus 2008

    Staff very friendly and helpful with bookings.

  • 9/10 Anonymous ( Vriendengroep - volwassenen) 

    op  30 april 2008

    "Would be easy for deaf people to access if one or two staffs will skilled sign languege" (97108509)

  • 9/10 Anonymous ( Volwassen paar) 

    op  25 februari 2008

    easy access quiet location as it was not in the main hotel it was very clean and tidy and the room size was better than expected

    the service at breakfast should have better

  • 8/10 Ron ( Solo zakenreiziger) 

    van Aberdeen , GB  op  26 januari 2008

    "The Full English Breakfast was about the worst that I have experienced. Need to improve upon quality and presentation." (97787745)

    Excellent Room with great facilities

  • 6/10 Anonymous ( Familie met jonge kinderen) 

    op  16 november 2007

    Breakfast staff very friendly and great with the children

    Room not great for a family of four - a bit cramped

  • 8/10 Anonymous ( Volwassen paar) 

    op  15 november 2007

    Spacious; clean; good quality furniture and equipment. Accessible. Secure car park. Excellent dining facilities.

    Ground floor room in a separate annex. The door to this hotel room is directly opposite the outside door opening on to the car park - This is very noisy.

  • 5/10 Russ ( Volwassen paar) 

    van Nr. goole , GB  op  14 november 2007

    "restaurant staff excellent, friendly, efficient, but not obtrusive. Food very good. Pity the room was so tired and in need of a lot of TLC" (97469654)

    the food

    room toilet not securely fixed to the floor, primitive shower facility, only one bedside table

  • 4/10 William ( Solo zakenreiziger) 

    van Rochdale , GB  op  30 juli 2007

    "On arrival at reception I advised the lady that I had a reservation. I felt that the reply of 'have you?' was not very professional nor in a friendly manner and I was passed over to an assistant to process my booking. I can only assume that I was pre-judged by my appearance as I am an Installation Engineer for a major shower enclosure manufacturer, so therefore my uniform would not look its best by the end of the day. I had driven 3 hours after finishing work to find that no food whatsoever was available after 9.30pm. I had stayed the previous 2 nights at The Best Western Pond Hotel in Glasgow which was also a 3 star accommodation. Room service was available 24 hours as would be expected from a 3 star hotel, this hotel was excellent in all departments. The Sea Hotel should not in my mind be classed as anything above 2+ star. I will not be staying there again." (97880036)

    Bathroom was outdated, not expected for a 3 star hotel. There was paint in the sink which peeled the first time it was used, fixtures and fittings looked about 30 years old. Furniture in the room itself was in good condition and was up to date.

  • 5/10 Anonymous ( Ander) 

    op  27 juli 2007

    "although the breakfast in the hotel was not bad, it was not friendly towards older people, lack of lifts and lack of willingness to help with luggage. It was extremely noisy, as there was no proper airconditioning in the rooms so you were forced to open windows, which brought all the noise in from the fairground situated behind the hotel. I would not have booked the hotel had I known about its situation. The dinner was pretty dismal, the chef d'hote was bordering on rudeness, dinner was not freshly cooked, basically very overpriced for what it was." (97552559)

    the hotel was just outside the shopping area, and near the beach

    nowhere had I been informed that the hotel had a huge fairground behind it, as I was travelling with my 85 year old mother, it was not successfull..Furthermore the hotel did not have a lift for her and we were in a smoking room, when I specifically asked for non smoking even at the reception

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  22 juni 2007

    "The food and service was very good,the room was lovely and clean and I was amazed that I had a four poster bed,but,unfortunately the Television did not work, the central heating was working and there was not any telephone in the room." (99254907)

    The staff were cheerful and very helpful

    The central heating in the room was still switched on depite it being the middle of June causing the room to be very hot

  • 9/10 Susan ( Familie met jonge kinderen) 

    van Cumbernauld , GB  op  15 juni 2007

    The staff were extremely friendly and efficient.

    I would have preferred an up-to-date shower. The shower was worked off of the bath taps proving difficult to gat an even and constant temperature.

  • 6/10 Alan ( Solo vakantieganger) 

    van Scarborough , GB  op  5 juni 2007

    "Overall the stay was 'OK'. My review is influenced by having stayed in hotels in other countries on many occasions and seen the quality of service that is the norm outside of the UK. By UK standards the Best Western Sea Hotel is reasonable and even quite good in parts in terms of facilities, comfort and value - but only by UK standards!" (99250802)

    Quality of bathroom.

    Oppresive heat in glazed corridoor leading to rooms. (I was in annex)

  • 8/10 Anonymous ( Volwassen paar) 

    op  27 april 2007

    No shortage of quality staff

    No Lift facility

  • 8/10 Pauline ( Man/man of vrouw/vrouw paar) 

    van Warrington , GB  op  15 april 2007

    "i enjoyed my stay very much,but as i work very hard all the time i would like to be served by people who although dont want to be in work on a bank holiday are able to make an effort to hide it.All of your other staff were very helpful happy and smiling from the cleaning staff upto the reception staff and made me feel welcome and comfortable" (99947346)

    the location of the hotel was fantastic the rooms were comfortable abd clean

    the staff at breakfast could not raise a smile i know it was a bank holiday but the two young staff who served breakfast certainly did not hide the fact that they did not want to be there

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  5 april 2007

    my accommadation was great had a nice setting and it was close by where my friends live

    had to run the hot water a we while before it got hot. And couldnt get a signal for the internet.

  • 8/10 Gaynor ( Jong paar) 

    van Hartlepool , United Kingdom;GB  op  4 april 2007

    "A pleasant stay. Room was spacious and every thing we needed was there for us to use. We arrived at the hotel mid afternoon to find that we couldnt eat in the hotel which was a bit of a disappointing. However amentities arounf the area were good. Will stay again if in area." (99074701)

    Loved the breakfast, a variety of food to choose from. Rooms were lovely.

    Toilet a little noisy and the room was hot for my husband. I thought it was ok. However there was a fan in the room to use.

  • 7/10 Anonymous ( Volwassen paar) 

    op  26 maart 2007

    central location

    room was small

  • 6/10 Anonymous ( Groep collega's) 

    op  24 maart 2007

    "Accommodation was adequate but not very modern the restaurant however was very nice and was a good selection did not like the fact that there was an arcade next to hotel which could prove noisy etc>" (99616271)

    Friendly staff - good food

    Room quality was not brilliant. There was paint flaking off the bath and i couldnt turn the taps on and off easily. Looked a bit tired.

  • 8/10 Anne ( Man/man of vrouw/vrouw paar) 

    van Wix , United Kingdom;GB  op  13 maart 2007

    "I would still recommend this hotel and go back to it another time, in spite of the dreadful mattress on the bed. The staff were excellent, very friendly and helpful, the restaurant is excellent. Booking and checking in were very easy." (99857253)

    I liked the location and the restaurant was very good.

    The mattress on the bed was very bad. The springs were very tired and sagged towards the middle. They also popped and rocked whenever anyone moved.

  • 8/10 Sylvia ( Familie met jonge kinderen) 

    van Alton , United Kingdom;GB  op  22 februari 2007

    "After being delayed on the motorway for an extra three hours we were greeted by a very night man who could not be more helpful. He checked us in and then gave us direction to find a place to eat. We were very tired and stressed when we arrived, got lost on the way in the South Shields, so rang the hotel, the gentleman was great with directions and even waited outside the hotel for us to arrive." (99868025)

    How helpful the night porter was.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  19 februari 2007

    "The room was adequate but quite shabby and too hot. The evening meal was very good, with good choice and excellent portions. The breakfast was terrible, with dirty crockery, watery scrambled eggs and bitter coffee. Overall, I would not stay in this hotel again, although I would go there for an evenng meal." (99479425)

    Decor was very shabby, room was too hot and only one small window would open.

  • 8/10 Anonymous ( Jong paar) 

    op  31 januari 2007

    The hotel is very well located with views of the park on one side and the beach and sea on the other. Shame about the ugly roof area outside of the building and gaming arcades that typify this town spoiling the view somewhat (not the hotel management's fault or anything that can be changed though)....

    The breakfast was acceptable although their choice of sauage was very poor quality and as someone who appreciates good food I remember being disappointed by this on my last stay back in 2005. Also the breakfast room has no windows and is quite dark and suppressing

  • 8/10 Anonymous ( Jong paar) 

    op  25 januari 2007

    "The hotel, and staff were very presentable, and polite." (99038037)

    It was clean tidy and pleasant.

    Nothing, the bathrrom was a little dated, but very clean

  • 4/10 Suzanne ( Familie met oudere kinderen) 

    van North shields , United Kingdom;GB  op  25 oktober 2006

    "not happy and would not return to this hotel" (3305514180)

    this was supposed to be a family room this room was tiny and we could hardly move, one of the beds was a camp bed which broke

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  26 augustus 2006

    Easy to find (near seafront), good breakfast, secure parking, walking distance to Metro station, lots of restaurants nearby (mostly Indian/Asian but some others also).

    No 'film' channels on TV.

  • 7/10 Barry ( Vriendengroep - volwassenen) 

    van By arbroath , United Kingdom;GB  op  23 augustus 2006

    "my friends room was over the kitchen it was hot and smelt of fat,the noise from the generators under the window ,and heat meant they hardly slept,her words it must be the worst room that I have ever sleept in ,in my life.Both ladies suffer with COPD and was horified to here that you allowed smoking in your dining room, they were on edge all through the meal and although it was very good could not relax.At breakfast the next day some of the cutlery was dirty and there was no butter only flora on the table.After visiting one other of your hotels the shap this was terrible." (3305137020)

    our room was fine, my friends was inadequate.

    allowing smoking in the dining room .

  • 8/10 Thomas ( Solo zakenreiziger) 

    van Brierley hill , United Kingdom;GB  op  22 augustus 2006

    "The room i stayed in was uncomfortably hot (although it did have a fan and air conditioning unit with pipe going out the window) My dillema was do iturn the unit on Noise from unit and road through open window ." (3305214759)

    Excellent location although lot of noise from main road

    No Restaurant or bar Snacks till 7pm.

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