Quality Hotel Dudley, Dudley

Birmingham Rd, Dudley, DY1 4RN
3   Hotel

Vroeger was dit de eerste herberg van Dudley. Tegenwoordig is dit een gemoderniseerd hotel op 15 minuten rijden van het stadscentrum van Birmingham, vlak bij de... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  20 november 2009

    "Clean, warm and reception was welcoming" (108500638)

    Lovely welcome, helpful receptionist

    Not bad, but not as good as reception was the breakfast arrangement. No one actually spoke to me, and it wasnt until I had workded out how to help my self and finished my breakfast that I went and asked whether they wanted me to sign anything!

  • 7/10 Waltraut ( Solo zakenreiziger) 

    van Neumünster , DE  op  3 november 2009

    "Otherwise it was really o.k. To answer the questions below: I would like to come back, but the noice factor is very important. Because of that I might chose another hotel..." (108783137)

    It was far too noisy for me. Some nights there was loud coming and going, door slamming all nicht long.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  25 oktober 2009

    "Pretty good on the whole, the hotel is a little "tired" and could do with a bit of updating, but for the money, it was pretty good value." (108549001)

    Reception staff on check in were very good. Hotel generally clean and well kept. Breakfast was good and plentiful.

    First room I was allocated although non-smoking absolutely stank of stale cigarette smoke. However, your lady on reception apologised and changed my room immediately.

  • 6/10 Anonymous ( Volwassen paar) 

    op  12 oktober 2009

    "Hotel has gone down market,staff,food,general care, not the pleasant experience it used to be. Restaurant used to be so good!" (108272414)

    Room comfortable

    Traffic noise, customer noise during the night will only use this hotel again if Travel Inn is full

  • 6/10 Anonymous ( Vriendengroep - volwassenen) 

    op  2 oktober 2009

    inconsistant with staff and their performance ie breakfast on day one my son and I had afull english breakfast and was invited to have more items rrom the hot plate day two I had breakfast on my own at the hot plate I was informed I could only have 5 from 6 items I insisted on having the same as the day before returning to my table I was joined by another member of staff who requested my room number I refused to divulge the information and informed the person that they were intruding on my breakfast and asked them to leeve my table on leeving the breakfast room I went to reception to make known to them my dissaproval on doing so I was asked if I would like to talk to the manager I waited for a long period and my son joined me and I had to leeve as he had an apointment to keep on my return I was stopped at reception and once again invited to speak with manager this time he appeared I repeated my storey and was told that the staff was correct in their actions I pointed out that my son did not join me at breakfast and I could in reality have had ten items on two plates by this time I thought some one is missing the point here and the manager was in know way prepared to see reason. later that morning I checked out at the recption desk and was presened with a bill for £38 on enquiering what this amount was for I was informed it was for two evening meals as the reservation was for halfboard I had to produce an email to convince the person checking me out that billing was wrong indoing so I was then informed that an even smaller bill was outstanding and in amaisment I was asked to pay for a paper which was ordered on arrival I never recieved a paper on day one or day two so when I queried the none delivery of my paper I was informed that thay should have been collected at reception by this time I had given up on the hotel and it staff and asked how muchI owed and the answer was 25 pence what happend to my first paper ? I PAID AND LEFT

    some staff not all were poor reception staff missguided and had to be corrected MANAGER could have been more in tune with the situation and used some common sence

  • 9/10 Valerie ( Volwassen paar) 

    van Shrewsbury , GB  op  30 september 2009

    "Would stay again when staying in Dudley or visiting JB's" (107951226)

    Very good value for money. Convenient for JB's venue. Good breakfast.

    Bathroom could have done with updating but was clean and functional.

  • 9/10 Anonymous ( Volwassen paar) 

    op  14 september 2009

    "Good food , good Hotel and very helpful staff. My only complaint was the traffic noise." (108181051)

    Very good breakfast, and very friendly and excellent staff.

    Traffic noise very bad.The hotel would benefit from better double glazing.

  • 9/10 Alan ( Volwassen paar) 

    van Shirebrook , GB  op  30 augustus 2009

    "Enjoyed our stay and you will probably see us in the future." (108766706)

    Receptionist was excellent she couldn't help enough, she is definitely an asset to your hotel. Quality of food was also excellent, would definitely stay again.

    Service in dining room was a little slow, but the quality of the food made up for the wait.

  • 8/10 Anonymous ( Familie met jonge kinderen) 

    op  9 augustus 2009

    "Very Good" (108473371)

    Excellent

  • 2/10 William ( Volwassen paar) 

    van Helston , GB  op  8 augustus 2009

    "would not stay here again" (108342255)

    room ready

    room not cleaned properly. Food in evening was dreadful ,starter forgotten and food not cooked properly ,attitude when complained , chef heard to tell us to piss off, was not helpful at all.

  • 7/10 Fiona ( Volwassen paar) 

    van Bishopbriggs , GB  op  3 augustus 2009

    "While the rate for dinner, bed and breakfast was very good I would have prefered to pay more and have a comfortable bed and good food." (107903452)

    Good price. Nice room with welcome pack. Very helpful and professional waiter.

    Bed far too small and the mattress was very soft. We booked to eat for 7:30 On arrival we were told that there were no tables and the staff took our room number and said that they would contact us in 20 mins. After about 40 mins we contacted them again and were told to come down in about 20 mins, which we did, I ordered a steak with Stilton sauce. I poured it over my steak and what I had got was a processed disgusting tasting sauce with an overpowering taste of cheddar. It was truly horrible. We did raise it with the staff at the time and this was deducted from our bill along with our drinks. However it really spoiled the meal and I could not get rid of the horrible taste for quite a while. So between the meal and the very uncomfortable bed it was not a good stay.

  • 9/10 Anonymous ( Vriendengroep - volwassenen) 

    op  18 juli 2009

    "Very good" (107624888)

    Staffs were excellent, very helpful. Internet from hotel room was very convenient.

  • 10/10 Anonymous ( Volwassen paar) 

    op  28 juni 2009

    "Staff were friendly and helpful" (107643663)

  • 7/10 Dennis ( Volwassen paar) 

    van Rosemeadow , AU  op  19 juni 2009

    "Glad to leave." (107371621)

    Room was clean and location was good for our purposes.

    Dining room service and food quality left much to be desired. Understocked bar ... only Bells whisky was available as 'vintage whisky is not drank around here'. Poor room security, the door lock was loose and no chain lock. No news channel on the TV.Room was not made up when we returned to the room at 4pm.

  • 8/10 Anonymous ( Volwassen paar) 

    op  5 juni 2009

    "We have used this hotel for several times over the last couple of years, and it is looking a bit tired in the rooms, but they are comfortable and clean. Road noise a problem at the front if you like your windows open." (107672712)

    Dinner, bed and breakfast excellent value for money.

    Menu not as varied as before. But what we had was good.

  • 8/10 Steve ( Jong paar) 

    van Newcastle upon tyne , GB  op  26 mei 2009

    "Very bad smell of drains outside bar entrance. Smell of 'substances' inside. Stayed under a minute due to language of youths playing pool." (107385627)

    Good breakfast - self-service

    Bar attracts young boisterous crowds of youths

  • 9/10 Terry ( Groep collega's) 

    van West malling , GB  op  28 april 2009

    "Would definitely reccomend" (107923531)

    Good Food, Clean Rooms, Modern Facilities

    Club a bit noisy next door at closing time.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  19 mei 2009

    "We were allocated a room at first that was noisy. With no problem at all your receptionist offered us a different room which was excellent. We have stayed in this hotel several times and always had good, courteous service" (107957001)

  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  18 maart 2009

    "It was very nice, the rooms seemed a bit over crowded as though someone was trying to fit the benefits of a full suite into a double bedroom but it did nothing to change our view. We have stayed before and would stay again" (107447864)

    Good location, nice helpful staff, clean rooms

    The high chair we used for our son was not clean which I was disappointed with as he was only 7 nmonths

  • 5/10 Sally ( Man/man of vrouw/vrouw paar) 

    van Plymouth , GB  op  2 maart 2009

    Staff where very good and only willing to help with problems.

    First room was dirty and smelling of smoke with cigarette ash on window cill. The general cleanliness of the rooms was poor. Room noise was high from traffic. On second day ran out of full breakfast.

  • 7/10 Anonymous ( Groep collega's) 

    op  24 februari 2009

    I think the hotel was ok and value for money

  • 7/10 Anonymous ( Jong paar) 

    op  16 februari 2009

    "A cheap hotel but not on a par with other budget chains." (107824394)

    The reception staff were very friendly.

    There was no obvious tea or coffee at breakfast. The hotel was very noisy at night.

  • 5/10 Peter ( Solo zakenreiziger) 

    van Hockley, essex , GB  op  13 februari 2009

    "Ok " (107525988)

    Restaurant staff friendly and helpful.

    Room was shabby in need or re-decorating, chipped paintwork, tatty curtains, crack in sink, stained bath, holes in tiles, furniture shabby, bedside lamp did not work. Reported this on first night but still not replaced on the second night. Incorrect menu in room for room service. Breakfast in room service stated croissants but received bread rolls.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  11 februari 2009

    Nice, clean, modern hotel. Good parking and a short walk to the town centre.

  • 8/10 Anonymous ( Volwassen paar) 

    op  28 januari 2009

    At the price it was remakable value and we will be going again. Most comfortable bed we've had.

    Bar meals best avoided

  • 7/10 Lynn ( Man/man of vrouw/vrouw paar) 

    van Honiton , GB  op  22 januari 2009

    "I arrived very late after a long drive and only stayed a short time before having to leave so it is difficult to make any comment." (107775000)

    Peaceful room, clean and plenty of towels

    I had to wait a long time for the night porter to open the front door so that I could get out. Instead of showing concern that I needed to leave a 2am he began to lecture me about the reason why, in future I should only press the bell once instead of twice when requiring the night porter. I had been called in the middle of the night to be with my father who died shortly after I arrived at his bedside. I found the attitude of the night porter very insensitive. surely if someone is leaving the hotel at 2am looking distressed then there is usually a good reason why!

  • 6/10 Christopher ( Jong paar) 

    van Oldbury , GB  op  8 december 2008

    "the hotel was ok cant really complain much as it was booked last minute my only complaint was the other guest and the paper thin walls that you can hear everything through." (107792734)

    walls of the room are paper thin you can hear every thing in the next room like the loud talkin/shouting at 3.30am then there toilet breaks :( also drunk people banging the door at 12.30 am :(

  • 6/10 Anonymous ( Volwassen paar) 

    op  10 november 2008

    "Overall good but some of the staff could smile a little more!" (107724708)

    Bed linen etc very clean. Bedroom very clean. All equipment in very good working order. Bathroom mainly very clean.

    Bathroom floor a little dirty in corner. The double bed not satisfactory, as made up of two single mattresses, which seemed to slope a little in the middle.

  • 7/10 Anonymous ( Ander) 

    op  13 september 2008

    "Pretty good" (107279367)

    Very well appointed for the cost. Great breakfast. Easy parking. Easy to book.

    Surly staff at check-in

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Steve ( Jong paar) 

    van Newcastle upon tyne , GB  op  4 november 2008

    "We were looking forward to revisiting the Quality Hotel again having stayed there several times. At check in, we were told that check out would be 11.00am and not 12.00 as stated. When we booked our table for the evening meal, we asked for 6.30pm, but were asked if we could chnge this to 7pm as a coach party was expected. No real problem for us to do this, yet when we arrived at the restaurant at 7pm, the coach party had not arrived. We ordered our starter and main courses (which were fine) apart from a leaking finger bowl, which seeped onto my partners trousers. We complained to our server about this. We then ordered our dessert. We waited. We waited some more. The coach party arrived and some of those guests were asked to take a drink at the bar as 'chef wasn't ready'. We waited for our dessert. We summoned our server - still no dessert. I got up and spoke to the manageress and around 25 minutes later our desserts arrived - though one wasn't as ordered. We complained. The dessert was put right. We slept on a lumpy bed. Next morning, we went to the restaurant for breakfast and was greeted with "Coach party?". So much for other guests I thought. We were shown to our table. I had to ask if everything was self service. There was a hot buffet limited to sausages, fried eggs, bacon, beans and plum tomatoes. No fresh fruit. No yoghurts. No continental option. Fruit juices from glass jugs that were previously the carton. At least there were two flasks of tea or coffee available. We checked out without being asked how our stay was. Just as well as we would be explaining all this. Come on Quality Hotel - you can do better than this. We went to The Station Hotel for our Sunday lunch - less than 1m away and well worth it too. " (107437112)

    Reasonable deal for DBB

    Felt we were second class to a coach party

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  22 september 2008

    bad smell in the room, maybe damp

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  21 september 2008

    "Excellent value for money. " (107296151)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Jong paar) 

    op  15 oktober 2008

    "I've stay at this Hotel few time in last few years and i had no problems but on this occassion i was not happy." (107588072)

    Good customer service by reception staff

    Room was not clean No shampoo / conditioner in bathroom

  • 8/10 Anonymous ( Volwassen paar) 

    op  13 oktober 2008

    Dinner Bed and breakfast a very good deal.

  • 9/10 Keith ( Volwassen paar) 

    van Peterborough , GB  op  10 september 2008

    "Great value for money cannot complain, our 2nd stay in this particular Hotel, will definately book again. Maybe time though to invest in a bit of upkeep,with the bathroom/mattress.. " (108016775)

    Staff and cleanliness of room/hotel was very good,towels and bed linen lovely & fresh. Very quiet, Breakfast yummy..

    Shower curtain smelt, needed washing,or new ones, shower didn't work properly and bed mattress tad springy.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

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