Copthorne Hotel Merry Hill Dudley, Brierley Hill

The Waterfront, Level Street, Brierley Hill, DY5 1UR
4   Hotel

Dit moderne viersterrenhotel ligt aan het water en biedt uitzicht op de jachthaven van het kanaal. Het biedt 138 kamers met eigen badkamer, er is voldoende park... more

 

£ Kamers vanaf £50 per nacht
Kies uw verblijfsperiode voor een overzicht van beschikbare kamers

8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Alexandre ( Familie met jonge kinderen) 

    van London , GB  op  15 december 2009

    "Even though I paid for a overnight stay with B'fast, the hotel had no record of it. I had to show my email confirmation." (108791764)

    Nice hotel, good size room, clean, restaurant, great amenities.

    some rooms smell of cigarretes, tiny TV and no option of rooms with king size bed

  • 9/10 ( Solo zakenreiziger) 

    van Lincs , GB  op  11 december 2009

    "Will stay again" (108375540)

    Room comfort

    Car park very busy

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  9 december 2009

    "Excellent" (108729241)

    Clean, Room, Embience Staff

    No Parking available on both occasions

  • 9/10 Anonymous ( Volwassen paar) 

    op  7 december 2009

    " would have lked to have stayed ler" (108325045)

    I couldnot give a bad point

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  7 december 2009

    "Comfortable" (108812692)

    Room service, room equipment and location

    Miles away from any main railway station

  • 10/10 Carol ( Volwassen paar) 

    van Cricklade , GB  op  30 november 2009

    "Nice relaxing time. Will stay here again." (108887833)

    Nice clean comfortable hotel.

  • 8/10 Lynda ( Volwassen paar) 

    van Sheffield , GB  op  10 november 2009

    "Pleasant stay would be happy to return in the future" (108415965)

    Ideal location for nearby pubs and shopping centre

    I think there should be a safe and a fridge

  • 9/10 Anonymous ( Volwassen paar) 

    op  24 oktober 2009

    "Good hotel well worth the visit." (107389811)

    GOOD OVERALL EXPERIENCE, STAFF FRIENDLY.

  • 8/10 Anonymous ( Volwassen paar) 

    op  20 oktober 2009

    "The hotel was generally of high standard with a pleasant view over the canal but i would like to point out that the mattress on our bed was most uncomfortable as it sagged in the middle!" (108599117)

  • 10/10 Anonymous ( Volwassen paar) 

    op  14 oktober 2009

    Enormous room, beautiful decor, lovely bathroom, pleasant bar & excellent buffet breakfast. Didn't use the restaurant, but the menu looked pretty good.

    THere aren't any

  • 9/10 Paul ( Ander) 

    van Gloucester , GB  op  19 september 2009

    "Very satisfied, I would use this hotel again if working in the area again. " (108508305)

    Generally very good value, excellent service from helpful staff, well-appointed and maintained rooms. Well-located.

    On a chilly evening, there was no heating in the restaurant.

  • 4/10 Timothy ( Solo zakenreiziger) 

    van Hexham , GB  op  18 augustus 2009

    "Reception is always understaffed, be prepared to wait to both check in and out. Rooms are sparse for the price and rating. Breakfast overpriced, bar and restaurant very expensive." (108294160)

    Close to Merry Hill

    Big hotel which is lacking investment in mostly staff and training. Rooms are bare and dated, on par with travelinn but charging £30+ a night on top.

  • 9/10 Alexandre ( Familie met jonge kinderen) 

    van London , GB  op  18 augustus 2009

    "We have stayed at this hotel before and we really like it, however this time the normal booking/price we pay for the room was room only and we had to pay extra fro breakfast." (108418288)

    Great room, location, amenities

    no King size beds available, very small tv.

  • 10/10 Paul ( Groep collega's) 

    van Redditch , GB  op  21 juli 2009

    "fully recommend 2 friends n family 2 stay here" (108128654)

    brilliant hotel cant fault it

    no bad points

  • 6/10 Judith ( Solo zakenreiziger) 

    van Durham , GB  op  16 juli 2009

    "Room, OK, restaurant very poor." (107529955)

    Room was clean and comfortable.

    The food in the restaurant was absolutely appalling, I don't expect to be served up 'Bisto' granule gravy to smother what was a dreadfully over-cooked baked mushroom. The cured meat platter was so tough and inedible it would have been better used to re-sole my shoes. Sorry, but just rubbish, rubbish, rubbish, not helped by the fact that I sat for 15 minutes before someone took my drinks order.

  • 9/10 Anonymous ( Volwassen paar) 

    op  29 juni 2009

    "Excellent." (107319777)

    Excellent accommodation/facilities, very clean, friendly staff. Exceptional price of £45.00 for x2 people including breakfast. Will book again.

    Could not state any bad points.

  • 9/10 Anonymous ( Jong paar) 

    op  17 juni 2009

    "Good location and good value for money." (107959442)

    Good size room and bathroom. Friendly helpful staff. All the facilities you would expect to find. Good location next to the Merry Hill Shopping Centre.

    Some noise (music)from a bar situated across from the hotel. Poor kitchen service in the bar area and the cooked breakfast looked greasy (although my husband liked it). Could have had more choice of continental style breakfast as an alternative.

  • 9/10 Anne p ( Volwassen paar) 

    van Charlwood , GB  op  16 juni 2009

    "Overall, satisfactory to requirements.Staff were most helpful. The hotel was chosen by us for location as we had been informed that it was very close (walking distance) to the nearest shopping Malls, and situated next to the canal, where there was a J Wetherspoon and a Pub, both served nice meals.Local Bus service was plentiful and run regular trips into Birmingham and many surrounding areas, so all in all this hotel was situated in a very convenient position." (107609851)

    leisure facillities, and weekend deal ( Inc: Breakfast )

    Breakfast not very hot, not enough milk in room service.Only one small bar of soap for use in the Bath and sink, so was just sufficient until the next day.

  • 5/10 Joe ( Jong paar) 

    van Coseley , GB  op  25 mei 2009

    "Spectacularly failed to justify £45 per night price tag." (107861575)

    The array of facilities was pleasing.

    Room key and subsequent replacements in poor working order. had to change key at least twice and ask for asisstance opening room door.

  • 8/10 Alexandre ( Familie met jonge kinderen) 

    van London , GB  op  19 mei 2009

    "Good value for money bu small enhancements could make it a lot better." (107720601)

    nice room, clean, great breakfast, good space for clothes.

    cheap uncomfortable pillows, tiny tv set, lack of kingsize beds available.

  • 9/10 Deana ( Vriendengroep - volwassenen) 

    van Barmouth wales , GB  op  13 mei 2009

    "Great hotel would stay again ,we only had contact with the reception staff very good at doing there job but made no small talk ,room very nice bed was lovley ,would have been nice to have had more milk .we only stay one night wish it was longer" (107502400)

  • 9/10 Anonymous ( Volwassen paar) 

    op  5 mei 2009

    "Overall, we had a very enjoyable stay at the Copthorne and it is certainly good value for oney." (107603811)

    The location of the hotel is very pleasant. The standard of the food was very good. The room was very clean and tidy. My husband and I particularly wanted a hotel which had breakfast inclusive of room cost. So we were very happy to be able to stay at the Copthorne.

    Although the bathroom was clean,it needed a bitof touch-up - had moulds in the corners of the bath.

  • 10/10 Graham ( Volwassen paar) 

    van Congleton , GB  op  22 april 2009

    "Excellent hotel, very handy for the local attractions and shopping, with good facilities in the hotel." (107647468)

    Very good pool and leisure facilities, good breakfast

    breakfast drinks are self serve rather than having a pot at the table.

  • 9/10 Shirley ( Volwassen paar) 

    van Sutton coldfield , GB  op  21 april 2009

    "Very nice stay - we enjoyed it enourmously - certainly would come again. " (107458153)

    Good spacious room, Staff very nice and helpful, attending wedding which was wonderful, very nice breakfast next day.

    bedroom was cold - but easily sorted by reception staff who arranged for a fan heter delivered to room.

  • 8/10 Alexandre ( Familie met jonge kinderen) 

    van London , GB  op  14 april 2009

    "Great value for money but could have been a lot better for a 4 star hotel." (107997216)

    Room size, linen, towels, car park.

    My car was scratched whilst overnight in hotel car park. Reception stunk with ban marie fuel. No KingSize beds available.

  • 10/10 Kevin ( Volwassen paar) 

    van Liverpool , GB  op  3 april 2009

    "Really enjoyed the setting and will be back again." (107582523)

    Excellent staff and service room beautiful first class experience.

  • 10/10 Anonymous ( Volwassen paar) 

    op  23 maart 2009

    Long wait at the bar for someone to even man it

  • 7/10 Anonymous ( Volwassen paar) 

    op  23 maart 2009

    "Good" (107678340)

    Good room enviroment and cleaniliness.

    Could do with more electrical power points not hidden. Could not coonect my laptop on the desk plug. No flat tv as said on the website.

  • 8/10 Anonymous ( Jong paar) 

    op  9 maart 2009

    "My stay was only overnight but very relaxing." (107946937)

    The hotel is clean tidy and the staff are very pleasant and helpful.

    The only bad point is that whenever I book online it is not directly with the hotel chain, as the site goes through an agent and the hotel can never find confirmation of my booking which is ok when the hotel is not full but it could prove quite distressing if the hotel were to be full and I were forced to make alternative arrangements.

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  22 februari 2009

    "Other than our room service breakfast arriving with beans ( no mention on the room service card) the hotel was well appointed and I would try again the next time we are visiting family in the area but I would be careful as to which room I was put in!" (107956015)

    Good check in service - quick and informative. Spacious room with all the facilities you would expect of a 4 star hotel. Ideally placed for shopping at Merry Hill

    Bar service was poor. I accept that the hotel was busy as it was Valentines Evening but we waited for over 10 minutes waiting to be served only for the bar person to serve someone who had been standing at the bar drinking ( a group of 4 meaning that we could not actually stand at the bar ourselves) and had simply turned round and then got served. We then ended up paying £3.50 additional room service charge just to get a drink and a sandwich. A good bar person knows how to serve in order. The other thing that ruined an eveing away from our 2 young children was the noise coming from the function room that went on until after midnight. Some warning would have been appreciated. It was not obvious from looking out the window on arrival that we were over the room. I would have brought earplugs!

  • 6/10 ( Volwassen paar) 

    van Rugby , GB  op  13 januari 2009

    "Adequate" (107496054)

    Good staff relations and general amenities

    Room was cold on arrival (radiator had been turned off) and did not get warm until late night. Exhorbitant food and beverage prices, I think £32-95 excessive for two drinks plus two snacks.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 ( Volwassen paar) 

    van Bampton , GB  op  9 februari 2009

    "Very good, but the food did not justify it,s expense." (107812045)

    Car park could have been salted and gritted, maybe a H&S issue. but we did'nt slip up.

  • 8/10 Anonymous ( Volwassen paar) 

    op  4 februari 2009

    "is a nice hotel, clean rooms and bedding, freindly staff " (107458993)

    reception staff helpfull and pleasant

    bar staff not behind bar had to go and find them breakfast worm

  • 9/10 Stephanie ( Groep collega's) 

    van London , GB  op  3 februari 2009

    "brilliant venue a bithday party, staff very helpful and friendly" (107399408)

    staff very helpful and friendly, took care of me when i sprained my ankle.

  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  27 januari 2009

    "Great service, really enjoyed our stay." (107701152)

    Great value for money. Wonderful facilities, e.g. free swimming pool and jacuzzi. Great selection at breakfast. Good service. Added cot without me asking as said got 16 month old staying with us. Happy to provide high chair for baby for party buffet. Close to pub - just across the canal.

    Was charged the wrong amount for my room - something wrong with computer system? But happy to change once I pointed this out. No coffee or biscuits in the room. There are stairs from entrace of hotel to main car park. This is not convenient for luggage and push chair.

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  27 januari 2009

    "Good value for money" (107856325)

    Poor breakfast - tables were not getting cleared, and it took me ages to get a clean table. Breakfast selection was poor (little cereal left, for example.

  • 10/10 Wayne ( Volwassen paar) 

    van Whitehaven , GB  op  19 december 2008

    "very relaxing and excellent value for moey will def revisit" (107531392)

    all good no complaints whatsoever everything faultless

  • 9/10 Margarette ( Solo vakantieganger) 

    van Surbiton , GB  op  8 december 2008

    "very satisfactory" (107524993)

    Location, space

  • 10/10 Debbie ( Man/man of vrouw/vrouw paar) 

    van Cambridge , GB  op  2 december 2008

    "I have stayed several times at the Copthorne, Merry Hill and have always found it to be a friendly & accommodating hotel. " (97427277)

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