The Norfolk Hotel - Conference Room, Birmingham

267 Hagley Rd, Edgbaston, Birmingham, B16 9NA 3

Het Norfolk Hotel biedt goede en gunstige kamers met eigen badkamer, gratis parking en gratis draadloos internet in de moderne bar en is omgeven door grote, rus... more

 

£ Kamers vanaf £50 per nacht
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6/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
6/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
6/10 Algemene prijs/kwaliteitsverhouding
  • 3/10 Rudolphus n. ( Volwassen paar) 

    van Zoetermeer , NL  op  22 maart 2009

    "Matigste hotel tot nu toe, wat wij hebben meegemaakt. Rusland en Oekranine in de 2 sterren klasse waren beter." (107747361)

    Het hotel was aan het renoveren, waardoor veel stof overlast in de toegangen naar kamers en eetzaal. Bedden in onze kamer (2 tegen elkaar) waren van ongelijke hoogte pootjes waren doorgezakt. Bedden waren opgemaakt als 2 persoons bed met 1 stel één persoons lakens en deken Continetal ontbijt alleen 2 soorten jam en meestal alleen witbrood.

  • 3/10 J ( Solo zakenreiziger) 

    van Fleet , GB  op  22 november 2009

    "The check in process was slow and the staff not very personable. The room was shabby and very dated with wallpaper hanging off the wall, a substandard bathroom and a lingering smell of cigarette smoke. The cooked Breakfast should you choose to pay for it is also very expensive at £11. The free parking is a big plus point and there is a bus stop right outside the hotel for busses into the city." (108448858)

    Relatively cheap if booked in advance Free Parking The lift works.

    Unclean smell of smoke expensive breakfast

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Alan ( Volwassen paar) 

    van Ely cambs , GB  op  15 december 2009

    "definately not as pictured on website." (108696417)

    breakfast

    run down appearance,broken glass on floor by bed,no hand soap, bedside light not working,

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  20 november 2009

    "Quality was not that good but the price was great. " (108609850)

    Nice temperature

    Wallpaper peeling off wall by bed. Could do with new duvet cover. lift was very tatty.

  • 3/10 Anonymous ( Vriendengroep - volwassenen) 

    op  15 november 2009

    Evening restaurant service, food good and service polite.

    Lack of heating in rooms. Low heating in public rooms. Very bad decoration of rooms. Some lights not working. Receptionist not very friendly at beginning or end of stay. Had to point out we had pre booked and were on a lower rate for both food and rooms.

  • 5/10 Neil ( Solo vakantieganger) 

    van Gloucester , GB  op  6 november 2009

    "I have stayed at this hotel before and the experience was slightly worse this time. I was pleased to see that renovation had commenced which is very much needed. I was able to obtain a discount for late booking but I was still disappointed and it was not worth even the discounted price. I have stayed in tidier hotels for lees than the £25 I paid. I would stay at the hotel again for a smilar price if the standards were greatly improved." (108105228)

    Hotel undergoing much needed renovation. Staff friendly. Comfortable bed.

    Shabby room, wallpaper peeling off in places, one strip was missing altogether. Ceiling was rough and looked as though damp had seeped in. The bathroom door did not fit and would not close. There was mould on the bathroom walls, in the corners, and on the ceiling. The mirror light was inoperative.

  • 7/10 Mike ( Solo zakenreiziger) 

    van Nr chorley , GB  op  19 september 2009

    reasonable value for money

    bathroom very small & could have been cleaner

  • 3/10 Esther ( Solo zakenreiziger) 

    van Stoke on trent , GB  op  19 september 2009

    "I understand the hotel is undergoing a refunishment but starting with the lobby is a bit of a cheat when the rooms offered are sooo bad!!!" (108777590)

    Nice lobby, had hot water and clean sheets!! thats all

    room was dirty, old fashioned and in a poor state of repair... I'm not even mentioning the bathroom.

  • 9/10 Anonymous ( Volwassen paar) 

    op  15 september 2009

    "Good" (108425313)

    Very comfortable

    Breakfast menu limited - no fried eggs Wesite showed room as B & B, on arrival it was declared as Room only.

  • 3/10 Jody ( Solo vakantieganger) 

    van Herts , GB  op  8 september 2009

    "poor, the owner/staff seem to think that they can ride off the back of the 'newly renovated' part of hotel and leave the old bit to rot...i would have rated the stay as fine if the room had been clean..sack the housekeeping staff and the owners clearly do not think much of guests if they think those rooms are even adequate!" (108737624)

    the new part is well decorated

    room was filthy, shower did not work, main light in room not working, could get a brand new self-check in hotel for same price. disgusting room, req non smoking got smoking room, noisy, room actually smelt!

  • 6/10 Anonymous ( Groep collega's) 

    op  31 augustus 2009

    "Over all a nice enough hotel for the price, but I've stayed in better 3* domestic (non tourist) hotels in Moscow" (108468035)

    Over all cleanliness towels and bedding could not be faulted, and helpful staff

    If I hadn't been totaly exhausted the quality of the bed would have been an issue and would have prevented me sleeping, the matress was very lumpy. The tiles in the shower had been painted which in its self is not a problem, that it was peeling at the bottom and needed re doing was unsightly. The sink plug leaver was conected or rather not conected with gaffer tape having to lean behind the sink to let the water out was an inconvienience. Being picky a couple of seams in the wall paper were lifting andthe trim was missing off the dresser, you had to be looking but the peeling paint in the shower meant I was. Appart from a few minor but glaring faults the genral standard of the room was very good

  • 4/10 David ( Jong paar) 

    van Neath , GB  op  23 augustus 2009

    "It wasn't the best. We torelated it as it was only for 1 night." (108482781)

    It was easy to book online, but beyond that I'm struggling to think of any.

    The pictures make the hotel look modern, but we were in an old wing on the 3rd floor. The room was very small for a couple and was shabby in appearance e.g. hole in the bathroom door, doors hanging off the wardrobe and the shower only dribbled out water.

  • 7/10 Anonymous ( Volwassen paar) 

    op  19 augustus 2009

    "the hotel was adequate for our needs but nothing special." (108195094)

    Quiet room and good breakfast

    most of hotel in need of redecoration

  • 7/10 John ( Volwassen paar) 

    van High wycombe , GB  op  17 augustus 2009

    "Good value, but downmarket." (107602486)

    Price very good. Staff very friendly. Room mostly OK.

    Broken and dirty shower in bathroom. Breakfast very average - soggy bacon, watery scrambled egg, overcooked tinned tomatoes etc - this should have been better for a £7.95 surcgardge!!

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  5 augustus 2009

    "Nothing more or less than we expected" (107859725)

    Very cheap, reasonable rooms, easy to book

    A little run down and dated

  • 3/10 Anonymous ( Groep collega's) 

    op  5 augustus 2009

    "Quality probably reflected in tariff £25 per night" (108541999)

    Bar area had just been refurbished and was decent enough Cheap tariff

    Room was dirty and dingy and in need of complete redecoration Bedding wasnt clean When I asked for towels one morning as the cleaner hadnt left any I was at first asked to go to reception to collect these

  • 6/10 Robert ( Volwassen paar) 

    van Luton , GB  op  3 augustus 2009

    "We got a good online deal for the room and the overall impression was that it was value for money. Despite a few niggles, this was a vast improvement on the previous hotel we used in Birmingham. Some of the rooms and corridors could probably do with some industrial cleaning & a lick of paint & the bar needs a better seating arrangement. Also, my usual niggle with hotels like this, it always seems to be left to the guest to sort out missing or damaged items. Overall, a fair effort" (108254585)

    Nice reception area well stocked with local papers and brochures. Useful freephone for local taxis. Well run bar

    Seating area in bar is too small. Room was OK but window and shower needed cleaning, tv remote had one battery and was obviously broken,card to open door was reluctant to work.

  • 3/10 Anonymous ( Groep collega's) 

    op  28 juli 2009

    "Hotel not fit for purpose. OK if just eating in restaurant and not going further. but a hotel is a place to stay so would expect rooms to be of a certain standard. Not a 3* hotel!!" (108420324)

    Clean sheets Front end of hotel has been refurbished but get past reception and the rest is a disgrace.

    Bumpy mattress Absolute disgraceful bath Rubbish around the back and front of building Rooms being refurbished were unlocked - building site in them - these rooms should be secured. Dirty carpets in rooms and in corridors.

  • 8/10 Sandra ( Ander) 

    van Wolverhampton , GB  op  27 juli 2009

    "I think now you have completed the work to the downstairs it is time to do the same with the rooms. I stay in this hotel regularly when in Birmingham and if it was decorated it would make a massive improvement to the whole setting. This does not mean I would not stay again but I know the luxuries I am acustomed too." (108818643)

    Friendly service and availability at short notice

    The rooms need decorating and updating.

  • 3/10 Anonymous ( Solo vakantieganger) 

    op  22 juli 2009

    "For the money (20 pounds) it was a little less than adequate. If there was no mold next to the toilet, it would be truly adequate." (108546641)

    Lobby is nice. Location of hotel is very good--close to the city center.

    The exterior of the building is very poor. There is a lot of room for flowers in the dirt spots, but none were planted. Room was dusty and damp. The bathroom was the worst!! with peeling paint and mold on the walls. YUK! Staff was not very enthusiastic nor informed.

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  20 juli 2009

    "The Norfolk Hotel in Birmingam is being refurbished but a room with a window that will not close is not much good when it is directly overlooking the main road into Birmingham City Centre! Did not feel safe as a single femail lack of light along corridor leading the the room I eventually stayed in that night, if I did not know the hotel extremely well then I would have been nervous there.Car park not well lit and untidy. " (108960592)

    Consideration shown to me by the receptionist who was on duty the night of my stay.

    First bed had dreadful mattress so I was given another room. The TV and the kettle in this room were dead and the phone handset was covered in a sticky mess. I was shown to another room, a premier room, this was ok but there was a horrible musty smell in it and in the corridor approaching the room.The window handle was very lose and as this room was on the ground floor I was worried by this.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  18 juli 2009

    Basic equipment

    Old equipments, extremely ugly view at a wall, cold temperature

  • 6/10 Anonymous ( Volwassen paar) 

    op  16 juli 2009

    The staff were most polite and kind,very refreshing.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  2 juli 2009

    "I did not mind the faded fittings in my room but I felt that the houskeeping staff were mean with the amount of tea bags and milk pots provided, had to ask for more!Quite happy with room for £25 per night." (107583469)

    Helpful receptionist when I asked for another room with a decent mattress.

    Very mattress one in the first room that I was put in. I value a decent mattress, not a hammock.

  • 10/10 Christine ( Groep collega's) 

    van Sheerness , GB  op  26 juni 2009

    "Basic room but clean. Staff helpful and friendly." (107933234)

    Excellent value for money.

  • 6/10 Anonymous ( Volwassen paar) 

    op  10 juni 2009

    "Convenience and price overruled poor room quality" (107637353)

    Convenient Cheap Parking Bed v comfortable Foyer and bar been refurbished since last visit and look very plush

    Room needed "deep" cleaning - superficially it was clean but there was black mould in bathroom, skirtings dirty. Room decor certainly in need of refurb. No shaver point. Bathroom extractor fan and shower pump extremely noisy

  • 4/10 ( Groep collega's) 

    van Worthing , GB  op  10 mei 2009

    "The overall impression was that this hotel had recently been taken over by people (possibly by a family) with little or no previous experience of the hotel/hospitality business. They are trying to run before they can walk and need to take a step back and consider if it is worth the bad impression that it creates to have such inexperienced staff dealing with customers, particularly during the period of refurbishment" (107507615)

    £55 pound for bed, breakfast & evening meal for 2 people is good value for money, despite the bad service and general bad upkeep of the hotel. The staff were polite and friendly, although not very well trained. The food (when it arrived) was good I left a note at reception to be given to friends when they arrived, and this was done.

    The bar was being refurbished and could not be used, but we were not told about this when booking. There was confusion upon arrival at reception and it took about 10 minutes to check in as the correct keys appeared to be missing. The service at dinner was abysmal. The waitress clearly had never done the job before. No cutlery had be laid and it came to us in dribs and drabs. We had to ask for napkins! My friend ordered coffee and had to ask 4 times for it (it took about an hour to arrive), the same problem was encountered with the jug of water I asked for. It took more than 2 hours for us to get served a 2 course meal. The door leading off the corridor into the restaurant was locked, although this is a fire door. All the fire doors around the back of the hotel were left open (I guess to take away the smell/dust of the refurbishing) but this made you feel vulnerable because anybody could gain access unchallenged. There was mold around the bath The wallpaper was coming away under the window in the room and looked shabby. The sheets had not been ironed and looked as if they had not been washed before the room was let to us. I had to ask at reception for a fork at breakfast because the waitress had disappeared. The hotel (including the dining room) was cold. Its a long trek from reception and the main entrance to the rooms, and this was a problem for the elderly/disabled people in my party.

  • 6/10 Anonymous ( Volwassen paar) 

    op  27 april 2009

    "We have stayed in much better hotels, however it was good value for money." (107881595)

    The staff had upgraded us free of charge which was a nice gesture. We couldn't hear any traffic noise from our room. (room 1111) The hotel was under refurbishment and the reception was very nicely decorated.

    The mattress on the bed was too soft. The shower was very basic. There was a lot of noise and shouting on the lawn outside the room first thing in the morning.(younger guests)

  • 4/10 ( Solo zakenreiziger) 

    van Flamstead , GB  op  18 april 2009

    "The hotel served the purpose of a warm bed for a couple of nights. However, during my stay there was no hot water - night or day - and the breakfast consisted of cheap products. My room was very basic and in need of some decoration. The staff were friendly and helpful and there is good parking facility. The ground floor is currently a building site which means there is no bar facilities at present. " (107463034)

    Quiet. Safe.

    NO HOT WATER! COLD SHOWERS! POOR TV. LOW QUALITY BREAKFAST.POOR DECORATION

  • 5/10 Anonymous ( Solo vakantieganger) 

    op  16 april 2009

    "OK. Ground floor currently undergoing refurbishment" (107512818)

    Cheap, good location with free parking

    Poor quality breakfast, bedroom and ensuite need refurbishment

  • 5/10 Cliff ( Groep collega's) 

    van Newtownards , GB  op  14 april 2009

    "No doubt when all the renovations are completed it will be a very good hotel but I feel that they have lost a lot of returning custom" (107531283)

    Excellent breakfast and good staff rooms very clean but outdated

    There was a lot of renovations going on (to much)which I was not informed about when I booked There was no bar and as I was part of a large party we could only mingle at reception going into the lift was like going back in time and the bedrooms were the same They have only had the hotel for six months but I feel they should have closed for a while to get some of the Refurbishment done

  • 4/10 Anonymous ( Familie met oudere kinderen) 

    op  11 april 2009

    "would like to see how their renovation has or will improve there services all round that is why would stay ,but would veiw rooms before . Web sight was not true , of guest rooms." (107309316)

    Manager and staff friendly.

    No information that premisses was going under heavy repair. Brochure of Hotel was off backgroung veiw of hotel.poor representation when arriving expecting garden veiw.

  • 7/10 Anonymous ( Volwassen paar) 

    op  4 april 2009

    BREAK EXCELLENT. GENRAL AREAS CLEAN

    ROOM SCRUFFY. BED RICKITY MADE A LOT OF NOISE WHEN TURNING OVER. MATTRESS WIRE SPRINGS AT SURFACE HAD TO COVER WITH BLANKETS. TV POOR IN ROOM

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  2 april 2009

    "execllent breakfast but shame room smelt of smoke" (107863641)

    handy location, nice bar, excellent breakfast

    room had smell of smoke

  • 7/10 Anonymous ( Ander) 

    op  30 maart 2009

    "As women travelling alone we didn't feel entirely safe" (107922843)

    clean room cheap price location (road busy but easy to get to/from, with decent restaurants within walking distance)

    shabby exterior lift and corridor areas dark and narrow didn't feel safe as woman traveller (e.g. poor lighting, not all doors had key cards) shower/toilet cubicle very basic standard

  • 3/10 Anonymous ( Vriendengroep - volwassenen) 

    op  24 maart 2009

    "Due to the above mentioned points we cancelled our stay and found another hotel but I am sure that once the renovation work has been completed that the hotel will be of a good standard." (107807816)

    The staff were very friendly and as helpful as they could be given the circumstances.

    No notice was given that the hotel was undergoing extensive removation in the main reception areas nor that the actual bedrooms where in desperate need of renovation. Contrary to advertisement there was no internet available through- out the hotel.

  • 8/10 Sean ( Solo vakantieganger) 

    van Dunstable. beds , GB  op  15 maart 2009

    "Very pleased I would stay again." (107801811)

    friendly service.

    I had a drink in the bar. I ordered Courvesior brandy. It came from the right bottle but was not Courvesior.This is not a formal complaint.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  12 maart 2009

    cheap. That's it

    Work being done at the time of stay. Poor equipment in room. Dingy room. Smelly Hotel. You get what you pay for. £25 is a cheap hotel in this country.

  • 6/10 Anonymous ( Solo vakantieganger) 

    op  8 maart 2009

    "would not recommend however some of the staff were very pleasent breakfast was good rest of the menue lack presentation.this hotel is ideal for young people who are in town for a good night out." (107896661)

    decor needs updating menue needs changing

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