Ruthin Castle Hotel, Ruthin

Corwen Rd, Ruthin, LL15 2NU
3   Hotel

Ruthin Castle is the ideal place to stay when you want to tour North Wales, Mid Wales, and the North West of England. Nowhere can a visitor enjoy the ... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  6 april 2009

    "The historic setting was most interesting and we enjoyed our stay." (107389895)

    The receptionist had a difficult situation since my bookings were not registered and naturally I was upset as I had booked the Ruthin Castle as a treat for my daughters..but we were very comfortably accomodated in upgraded rooms.

    The rooms were not booked.

  • 8/10 Anthony ( Volwassen paar) 

    van Connahs quay , GB  op  18 januari 2009

    staff polite and very helpful

    booked on internet quoted £108. Wedding invitation suggested 10%discount.When queried told that discount already given. On monday following stay my wife and I suffered vomiting and dioreha for three days. Iwonder if you have received reports of any other guests having simular illness

  • 8/10 Anonymous ( Volwassen paar) 

    op  23 augustus 2008

    "breakfast was good and staff were friendly." (107190421)

    excellent location and grounds. The views were fantastic.

    poor decoration of corridors. Light shade in the room as pathetic and let the whole room down.

  • 9/10 Matthew ( Jong paar) 

    van Harpenden , GB  op  17 augustus 2008

    Beautiful hotel with fantastic grounds to explore and very well situated for the local attractions. Peacocks were wonderful.

    We were in one of the pre-refurbishment rooms but it was perfectly comfortable and reasonably clean. Very good value for what we paid when booking with ActiveHotels.com

  • 8/10 Anonymous ( Jong paar) 

    op  2 april 2008

    "Overall the experience was good and excellent value for money. I did not feel that there was anything else I needed to know prior to arrival and we very much enjoyed the wedding which was the purpose of our stay." (97538266)

    The room was very big and the facilities were good eg comfortable bed and good shower.

    It was rather dated and the smells from the kitchen tended to pass through the corridors that led to the rooms.

  • 10/10 Joanne ( Volwassen paar) 

    van Manchester , GB  op  16 februari 2008

    "It was an exremely enjoyable stay, which will remain in my memory for a long time to come." (97417360)

    Room size, cleanliness, bed size, staff, amazing setting.

    Rattling radiator (but that is not a complaint as it was so warm)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  3 januari 2008

    Bathroom was spacious

    Far away from the reception area

  • 8/10 Anonymous ( Volwassen paar) 

    op  27 december 2007

    rooms basic but adequate for one night stay

    rooms need upgrade

  • 9/10 Anonymous ( Groep collega's) 

    op  18 december 2007

    The setting and magnificent public rooms.

    The antiquated heating system.

  • 9/10 Stuart ( Groep collega's) 

    van Newbury , GB  op  16 december 2007

    "The hotel (Castle) was magnificent and the restaurant was first class. I travel a lot and especially in Italy and the hotel staff and food where superb. The quality was very unexpected based on the price paid, great value for money." (97570014)

    magnificent building and location.

    the fact that I only stayed one night.

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  1 december 2007

    "Excellent all round - very clean and comfortable. Quiet, so a great sleep. Good service and great breakfast!" (97199688)

  • 10/10 Paul ( Solo zakenreiziger) 

    van Neath , GB  op  24 november 2007

    "All information is available on the web site if you require it." (97697251)

    Location and friendly staff.

    Noise of a/c unit

  • 9/10 Graham ( Volwassen paar) 

    van Fareham , GB  op  9 november 2007

    Hotel was really different with a great atmosphere.

    Nothing

  • 4/10 Selina ( Jong paar) 

    van Salford , GB  op  28 juni 2007

    "Our past experience is that is a lovely place to stay - very restful and very clean. This hasn't been our recent experience. What should have been a relaxing birthday break to me from my husband left us feeling exhausted and irritable through lack of sleep. There is a fantastic Chinese restaurant around the corner called The Panda Garden that I would highly recommend." (99893946)

    Having stayed three times - we have found previous stays very relaxing an enjoyable. I love the grounds and the newly refurbished rooms are luxurious.

    Our bath was full of short dark curly hairs and our loo brush was full of loo roll and excrement. The windows and doorframe in the restaurant were full of cobwebs. We were in a room behind the kitchen and were kept awake by chatter and laughter from staff. Our bed had a metal bar down the length of it which made sharing a bed very uncomfortable.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Tania ( Volwassen paar) 

    van Glasgow , GB  op  27 juli 2007

    "Ruthin Castle Hotel far exceeded our expectations - room was comfortable and spacious; view was glorious. The weather was not ideal but the public areas of the hotel provided space to sit and relax and the restaurant was excellent so it didn't really matter. The delightful market town of Ruthin is just a short walk away down the drive. Altogether a peaceful and restful break - which is exactly what we were looking for. We intend to come again." (97756565)

    Comfortable and restful

  • 7/10 Jonathan ( Vriendengroep - volwassenen) 

    van Letchworth garden city , GB  op  7 juli 2007

    "This is a good hotel which is striving for excellence. They have recenlty applied to build a leisure complex on the site but in my opinion they should get the rooms done first. It is certainly a more interesting stay than most hotels provide due to the history attached to the castle and grounds. The location makes it easy to use as a base for exploring the rest of North Wales and English border counties. The customer service is excellent and the food is superb and if you don't fancy a full restaurant evening meal the bar menu is excellent." (99595107)

    The location and grounds are excellent. The public communal areas of the hotel are extremely well kept and the atmosphere is good. Extremely customer focused staff, great service and excellent food.

    The room, we did have a discounted rate and you are warned before you go, but the south wing rooms need urgent refurbishment. This is not a complaint, just an observation. UHT Milk, there is no place for this in a Four star hotel. Cartons of non UHT milk are available from suppliers and a little research will resolve this issue. You can't make tea or coffee with UHT milk and you should not expect the cheap option in any hotel striving for Four stars.

  • 8/10 Simon ( Volwassen paar) 

    van Derby , GB  op  2 juli 2007

    "RUTHIN WAS A NICE LITTLE TOWN WITH SOME GOOD PLACES TO EAT." (99125920)

    VERY ENJOYABLE PLACE TO STAY. THE BEST COOKED BREAKFAST I'VE HAD IN A LONG TIME.OUR EXECUTIVE ROOM WAS SPACIOUS AND CLEAN.

    THE FLAT SCREEN TV IUN OUR ROOM HAD A POOR PICTURE AND THE PEACOCKS WERE A LITTLE NOISY.

  • 6/10 Anonymous ( Volwassen paar) 

    op  28 juni 2007

    "Mixed review. Grounds were lovely, bedroom was extremely disappointing Evening meals were expensive but the food was good and the staff were helpful Generally the public rooms were dusty." (99913385)

    Food, staff during meals were attentive

    The bedroom accomodation was very dated and tired. We were told that the rooms were not in the refurbished part, on arrival we were told we had been upgraded but the level of accommodation was poor.

  • 8/10 Anonymous ( Volwassen paar) 

    op  27 juni 2007

    "The room was in need of updating, but this was not a problem, and was far outweighed by the rest of the building. The hotel is in the process of being refurbished which is a major project with a property of this age.The dining room was very elegant, and the food and waiting staff were exeptional.I would use this hotel again just for the service and quisine." (99136536)

    wonderful setting

    could have done with an extra pillow

  • 8/10 Anonymous ( Groep collega's) 

    op  18 juni 2007

    "Overall a good impression. Good parking facilities,great location, friendly staff, good food. One point only on the downside. Both my colleague and myself ate in the bar on both nights and the food was excellent. However on the second night both starters and main course were served all at once. By the time we came to eat the main course, it was cold. I mentioned it to the waiter, who said he would say something to the chef but that was the last we heard. I have never known any hotel to serve both starters and main together" (99793500)

    Clean

    In need of refurbishment, particularly the bathroom, where the wallpaper was coming off the wwall and tiles were loose on the floor

  • 6/10 Helen ( Jong paar) 

    van Lichfield , GB  op  13 juni 2007

    "See above -catering service was good, as were the barstaff friendly and courteous. We did know that the rooms booked were due for refurbishment." (99147822)

    The environment,setting ,surroundings,food.

    Proximity of a large wedding party.Service patchy,reception slow and unresponsive at times in other areas.Lack of customer focus possibly due to an event being held.

  • 9/10 Wendy ( Volwassen paar) 

    van Bristol , GB  op  6 juni 2007

    "Ruthin Castle is set in beautiful grounds and is quite grand. Some parts are a bit tired and in need of money spent on them but our room was very comfortable, we had a lovely view out over fields and the breakfast was just amazing! I wish we had been told there was a very long walk and stairs to our room as we are a mature couple with arthitic problems. We were told the room was 'just along the corridor' when in fact it was a very long hike with stairs! One good point was that a fan was requested and this appeared within 5 minutes." (99083928)

    Although I had read dire reports about the South Wing, our room was bright, clean and comfortable. Breakfast was out of this world!

    Very long walk to our room and the fact that we also had to go downstairs unaided with luggage (and up again).

  • 10/10 Suzanne ( Familie met jonge kinderen) 

    van Tuscaloosa , United States;US  op  4 juni 2007

    "We loved the hotel and the historic castle grounds. The staff was very friendly and courteous to all of us, including my 7 year old son. He loved the hotel and had a blast exploring the 15th century castle ruins and watching the peacocks! One of the groundskeepers took time out of her busy day to point out some important areas in the ruins!" (99180952)

    We loved the historic atmosphere and the gorgeous grounds! It was also very nice to be able to have a short walk to the stores and pubs in Ruthin. The room was beautifully appointed, very spacious and most importantly, the beds were comfortable!

    We could not control the temp in the room. It was a little hot and stuffy in the room even with the windows open. It would have been nice to have a seperate temp control for the room.

  • 8/10 Paul ( Vriendengroep - volwassenen) 

    van Mission viejo , US  op  4 juni 2007

    "wonderful setting and history of the castle." (99297084)

    The history of the castle

    beds too small and unsupportive (twin room)

  • 8/10 Mark ( Volwassen paar) 

    van Middlesbrough , GB  op  1 juni 2007

    "very enjoyable.staff v attentative.excellent breakfast." (99101221)

    unusual historical setting.main rooms in castle v interesting.

    rooms as expected from other reviews,are in need of renovation.

  • 10/10 Terry ( Familie met jonge kinderen) 

    van Bridgend , GB  op  25 april 2007

    "We went to the medieval banquet and another couple there also had a superior room - and from our conversation we determined each room was decorated individually and that they loved theirs too. The room was really large, had a huge king size bed, big deep bath, plasma tv, some antique furniture, a couch and we had plenty of room for our baby's travel cot and plenty of room for her to play. The castle itself is gorgeous and we had a fantastic time. we didnt get much of an opportunity to explore the grounds though, as there was a wedding on when we arrived, and the next day was raining. we wish we had of just went of exploring, but we didnt know where we could go without intruding as there were people from the wedding scattered everywhere. Breakfast was fantastic and in a beautifully decorated room. Service overall was great. We also used their listening service for our baby while we attended the medieval banquet (which i would highly recommend to anyone - it was a fantastic night) and staff were exceptional." (99698813)

    we booked a superior room in the main castle and it was fantastic. It was really spacious and had plenty of room for us, and our baby and all her belongings! the decoration of the room was impressive!

  • 7/10 Anonymous ( Volwassen paar) 

    op  18 april 2007

    "Fun stay, we shall return in the future, small details need fixing, blocked off pipe in bathroom(rm208) , tatty wallpaper and scuff marks, horrendous pipe banging at 0600 hours. woke us up! Generally a good feeling and good value for money. I have to say the breakfast was one of the best I have ever had in a British hotel, good locally sourced food, toast made with real bread, nothing bore the tell tale horror of catering food. Well done" (99498051)

    peacocks, quaint building and furniture, breakfast.

    no lift, noisey plumbing, bar shuts far too early

  • 10/10 Anonymous ( Familie met jonge kinderen) 

    op  10 april 2007

    "I was a little worried after reading some of the reviews however I did not want to turn up the chance to stay in a castle. It was excellent! There was a lot to see and explore in the castle. The staff was helpful and nice! Breakfast was great...and plentiful, not to mention a wonderful atmosphere! I would recommend this place to all of my friends and family and will be going back with out our child too! We stayed in room 211 which was big enough for us! 2 adults and 1 child (9)." (99697592)

    All aspects of staying in a castle were excellent!

  • 8/10 Anonymous ( Jong paar) 

    op  5 april 2007

    Fantastic food and service.

    South wing rooms are dated.

  • 10/10 Paul ( Jong paar) 

    van Liverpool , United Kingdom;GB  op  4 april 2007

    "The food was excellent and staff friendly. This really is a top class hotel with a difference. There is so much character with the castle grounds yet you get all the mod-cons of a great hotel." (99260645)

    The grounds, location and room were fabulous. The castle is superb.

    We could hear the music from the wedding going on downstairs

  • 7/10 Anonymous ( Volwassen paar) 

    op  3 april 2007

    "We had an enjoyable holiday and would go again." (99452703)

    The location, reduced price, the room and the breakfast choice.

    Heating too hot during the day. Unable to vary the heating.

  • 6/10 Dawn ( Volwassen paar) 

    van Chester , United Kingdom;GB  op  7 februari 2007

    Restaurant, bar and lounges were all attractive and in good order. The staff were helpful and courteous. the evening meal and breakfast were excellent.

    Our room was in need of refurbishment, the hot water ran brown initially and the room smelled of cigarettes.

  • 8/10 Michelle ( Jong paar) 

    van Runcorn , United Kingdom;GB  op  1 januari 2007

    "We enjoyed the stay and would recommend the hotel for a function, etc. Although we were disappointed with the standard of the bedroom, it was worth staying at the castle for the whole experience. We got to see the bridal/honeymoon suite which was magnificent! I think there were rooms in the main part of the castle which were probably much nicer than the one we stayed in (in the south wing)." (99220610)

    The main part of the hotel was very impressive. The staff were helpful and friendly. We stayed at the hotel for a wedding, and the food for the wedding meal was excellent.

    The bedroom was disappointing in comparison with the rest of the hotel, as was the breakfast in the morning.

  • 6/10 Andrew ( Solo zakenreiziger) 

    van Great yarmouth , United Kingdom;GB  op  10 december 2006

    "Food was excellent, would have preferred to see a picture of the rooms possibly but don't feel cheated...just a little disappointed." (99966144)

    Individuality as travelling with a US colleague.

    Beautiful setting & building in a little 'run-down' condition

  • 5/10 Anthony ( Volwassen paar) 

    van Stoke on trent , United Kingdom;GB  op  26 november 2006

    The main public areas were very pleasant, the food was good in the evening.The hotel was nice and quiet.

    The room was very poor for the standard of hotel,and price.It was cold with only a small electric heater, not very clean, and the bathroom was discusting,

  • 6/10 Linda ( Jong paar) 

    van Bootle , United Kingdom;GB  op  8 november 2006

    "Ruthin Castle is a lovely building, in the process of being updated. The surrounding land and views are nice. Food at dinner was very good, although a little expensive. Breakfast was hot and a good choice available. Two weddings and a medieval banquet going on whilst we stayed there. Which added to the atmosphere, otherwise it would have been very quiet. Major disappointment was that we did not see the ghost of the Grey Lady!!! Plenty of other spirits behind the bar to enjoy. Overall we enjoyed the stay." (99553697)

  • 9/10 Anonymous ( Volwassen paar) 

    op  20 oktober 2006

    "Very good" (3305344977)

    Great facility

  • 5/10 Anonymous ( Jong paar) 

    op  6 september 2006

    "The venue was spacious and majestic. Cant fault the appearance. In addition, the bar tender was very chirpy even though we arrived after midnight!. The room was wonderful, four poster bed with 3 piece coaches in front of a large tv in the room!" (3305206458)

    The venue was spacious and majestic. Cant fault the appearance. In addition, the bar tender was very chirpy even though we arrived after midnight!.

  • 4/10 Anonymous ( Familie met jonge kinderen) 

    op  2 september 2006

    Lovely setting and grounds

    Rooms were very basic and in need of refurbishment. Not very good value for money.

  • 9/10 Shelagh ( Volwassen paar) 

    van Newcastle upon tyne , United Kingdom;GB  op  30 augustus 2006

    "We enjoyed a really good long weekend break, on our way to a continuing holiday in Snowdonia. We much preferred the 'antique' character of Ruthin Castle to the rather more impersonal style of most modern hotels. The latter are virtually the same wherever in the world they are sited. Ruthin Castle is unique, and very much part of its locality. We found the staff all to be very welcoming and helpful. They were friendly and one could engage in civilised conversation with them. This also contrasted with the staff in many hotels of an 'international style', where staff can sometimes be patronising or unnecessarily ingratiating. Ruthin Castle has much to reccommend it, and we would stay there again if in the area." (3305194070)

    Our accommodation was comfortable and had an excellent outlook over the fields. We really enjoyed our stay.

    There was little to dislike, although the hair dryer did not work, and it seemed that some maintenance (probably unknown to the staff) was needed at the external gutter, which showed signs of leakage. These are both very minor quibbles!

  • 10/10 Leighton ( Jong paar) 

    van Newport , UNITED KINGDOM;GB  op  25 augustus 2006

    "excellent" (3305241696)

    From checking to checking out the service was fantastic

    stairs were a killer

  • 5/10 David ( Volwassen paar) 

    van Leeds , United Kingdom;GB  op  23 augustus 2006

    "The website does not clearly show the state of the rooms - if they are being refurbished then the price should reflect this, thankfully the manager upgraded us to a more suitable room had this not been the case I would have been very disappointed. However the staff were absoultely excellent and should be complemented on their efforts, the food is very good too. The location of the hotel is ideal for anyone looking to explore North Wales and is wonderfully atmospheric." (3304976706)

    Location, excellent breakfast, staff very helpful, evening meal very good.

    The initial room was to be refurbished and was in a very poor state.

  • 8/10 Anerin w ( Volwassen paar) 

    van Cardiff , United Kingdom;GB  op  22 augustus 2006

    "The first room we were given had water dripping from the ceiling after a heavy downpour. However the staff dealt with this extremely well and we were given a nice room. The food in the evening was nice and the staff in the restaurant were excellent." (3305219365)

    The place had character, and was in a nice setting

  • 9/10 Alan ( Volwassen paar) 

    van Gilfach goch , United Kingdom;GB  op  30 juli 2006

    "Enjoyed the stay as a stopover. I had stayed there before on business and was impressed enough to use it again when we needed a stopover en-route to the lake district from S Wales. I was avoiding motorways as I was on holiday. However I still get a shock at hotel charges for wine." (3304934503)

    Large newly refurbished bedroom and bathroom. The fact that the hotel is a castle, you don't normally encounter suits of armour on the stairs.

    Corridors need upgrading to match the rooms.

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