Swallow Chaucer Hotel, Canterbury

63 Ivy Lane, Canterbury, CT1 1TU

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The Chaucer, van oorsprong een vrijstaand huis uit de tijd van koning George, ligt tegenover de oude stadsmuren van Canterbury, in de buurt van alle bezienswaar... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Paul ( Volwassen paar) 

    van Loughton , GB  op  30 juli 2008

    "It was good value and the staff were very friendly." (108045344)

    Good room and spacious bathroom. Quiet, although close to centre. No noise from slamming doors in corridors which is a problem we have found at other hotels.

    Decoration a bit tired. Carpet on the stairs was well worn. Mattress was a bit bouncy.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  17 juli 2008

    "Whatever would Chaucer have said? Would not care to repeat the gastronomic experience. Some attention should be paid to the standard of hygiene in the kitchen,or litigation might ensue should a frailer guest be more seriously affected." (108052523)

    Well appointed.Pleasant ambience.

    Breakfast trays with dirty dishes still outside rooms on first floor when we checked in at 2.30 pm. Served deliquescing prawns at dinner with inevitable consequences. Breakfast potatoes cold, hard, barely fried.Lacklustre service.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Alan ( Volwassen paar) 

    van Rowlands gill tyne & wear , GB  op  16 juli 2008

    "First time back in canterbury for a 40 year re-union since graduation in Architecture - very good weekend" (108082191)

    Staff Excellent - location of Hotel good

    Poor maintenance - floors creaked . Shower did not work - chip out of bath Toilet soap etc not refreshed every day - absence of Tea on tea tray. Telly did not work!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Jilly ( Volwassen paar) 

    van Byfleet , GB  op  15 juli 2008

    "not good value for money - the hotel could be lovely with a complete refurb. Very overpriced for what we had." (108016951)

    The hotel has a lot of potential - would be a shame to see it completely run down.

    TV reception was poor Window in bathroom was falling apart sheets did not fit the bed Breakfast - ran out of black pudding but no one advised of this or apologised for it fruit juices at breakfast seemed watery no butter available at breakfast - not everyone eats margarine

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Derek ( Volwassen paar) 

    van Berkhamstead , GB  op  8 juli 2008

    "We had a very plesant stay" (108087303)

    room very good,food was excellent and the staff helpfull.

    No bad points as regard to the hotal and staff, the only problem was all the drunks shoutting at 2.00 am

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  6 mei 2008

    "The breakfast staff were very helpful to my wife who is recovering from a broken arm, also the barman was very helpul. A lift would have been useful but obviously not always practical in older buildings. Although near the main road and not far from some of the bars in town noise was not a problem." (97799993)

    The executive room was very clean a very good size and, the tv was excellent. The bed was very comfortable.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  23 januari 2008

    "I would recommend this hotel for the overall service, the rooms are large with the bed, T.V and armchairs all fitting comfortably. There was a good selection of food for breakfast and we were overall very satisfied." (97024062)

    The building was very nice and tastefully decorated

    Bed needed more support / new mattress

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  26 maart 2008

    "Overall, it was an excellent stay: I had only booked the hotel because it was the only one with vacancies over the Easter weekend, but it was very nice. Unlike other hotels I have stayed at, it was wonderfully quiet and I was very impressed." (97731620)

    The location was very convenient, and very near the town centre. We got back quite late at night, but the staff very quickly let us in.

    The room was quite cold, and the windows had a tendency to fly open in the high wind.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Torsten ( Familie met oudere kinderen) 

    van Leipzig , DE  op  28 oktober 2008

    central location for a sightseeing in the town

    muddy and wettish, with a feculent windowsill in the bath

  • 8/10 Anonymous ( Jong paar) 

    op  5 januari 2008

    "For guests staying at the Hotel it is in an ideal place if visiting the area. The coastal resorts and other places of interest are mostly within 30 minutes drive. The breakfast was of an excellent standard and the staff were attentive." (97599177)

    Central to Canterbury and all that, that, offers. It was pleasantly quiet considering it was close to the Ring Road

    Creaky floor boards (was worrying if you were disturbing other guests when moving about your room), decor very tired in places

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Andrew ( Volwassen paar) 

    van Basingstoke , GB  op  21 oktober 2008

    "Did not feel welcomed or encouraged to come again. " (107249579)

    Nice room if a little dark . Comfortable bed . Bathroom large and reasonably clean.Good position central to City.

    The young staff in dining room and Reception area were not polite and did not say sorry when I politely pointed out something that went wrong. They more wanted to say it was not their fault. Paper ordered on checking in was not delivered , cutlery dirty , and bacon was plastic and tasteless. One packet of two biscuits in room. Not very generous.

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  8 oktober 2008

    "Adequate for needs" (107861439)

    choice of breakfast and quality of food was good, staff pleasant.

    Not necessarily bad but bedding was very basic, hotel would benefit from some refurbishment and modernisation.

  • 9/10 Suki ( Familie met oudere kinderen) 

    van Aberystwyth , GB  op  1 september 2008

    "Very good. I would definitely recommend." (107192795)

    Reasonably priced, pleasent and easy stay. Very convenient for the town, jsut a short walk took you to the centre. No need to use the car at all and easy parking within the hotel.

    The room was a bit noisey. I'd rather the staff at breakfast at least acknowledge that there is a three year old talking to them instead lf acting as though they don't exist. Otherwise the staff were very friendly and helpful.

  • 4/10 T a ( Solo zakenreiziger) 

    van London , GB  op  15 april 2008

    Convenient location; easy to find from the train station.

    Room was undusted, many layers of grime on the television set. Pulled out the bed to find an electrical outlet and found many used tissues: disgusting. Found it outrageous that for a £50 room there was: only terrestrial television; no availability of DVD players anywhere on the premises according to the receptionist; that breakfast by room sevice would have cost TWENTY POUNDS. Was treated with considerable hostility in the bar when I entered in jeans and a jacket with a backpack on my back to look at the bar menu in preparation for the evening.

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  4 januari 2008

    Central to the city centre Free parking available

    The bed was on castors and kept rolling away from the wall. Floorboards exceptionally creaky - another guest in the room above mine was moving about from 6 am and I could hear every footstep Bathroom only had a net curtain at the window - room was in view of the road and I felt as if I could be seen when showering with the light on.

  • 9/10 Anonymous ( Volwassen paar) 

    op  29 november 2007

    The accommodation was very close to the Cathedral which was what we wanted as our visit to Canterbury was to an event at the Cathedral. The food was very good, the staff very friendly and efficient. The hotel is very close to the centre of Canterbury and you do not need to use your car.

    The central heating worked fine on the ground floor but not in the upstairs corridors or in our bedroom. The heaters provided could not be used in the bathroom and this was a very cold weekend in November! It was cold in the bedroom in the mornings so you had to get out of bed to put the heater on and then wait for it to warm the room.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  23 november 2007

    "It was value for money and food was good" (97582834)

    Budget Price

    Very small

  • 6/10 Anonymous ( Solo vakantieganger) 

    op  11 november 2007

    Creaky floorboards that kept me awake half the night

  • 8/10 Anonymous ( Familie met jonge kinderen) 

    op  7 november 2007

    special attention mentionned in the booking and not followed

  • 9/10 Deborah ( Jong paar) 

    van Dartford , GB  op  31 oktober 2007

    "We had a really enjoyable stay and would recommend it to others it is just in the right area close to town but not noisy at night. The room and the rest of the hotel was really comfortable and the staff were lovely." (97784757)

    It was central the room was lovely and it was warm, clean and a good size including the four poster bed which we didn't know about before.

    The booking confirmation hadn't arrived by the time we did ! The breakfast finished too early - 9:30am

  • 4/10 Rory ( Volwassen paar) 

    van Tonbridge , GB  op  27 oktober 2007

    "We had an executive room, but there wasn't any mini bar or mineral water, also the CD player was defective. This was reported but never resolved. It would be nice to know if there was a function occurring at the time of our stay. Breakfast was good with plenty of choice." (97398529)

    It a very charactoristic hotel with plenty of charm, in an ideal location for Canterbury centre.

    The floorboards are very creeky so not much sleep, there was a wedding with people having domestic fights most of the night.

  • 7/10 Anonymous ( Ander) 

    op  29 september 2007

    the low internet access in my room

  • 7/10 Anonymous ( Volwassen paar) 

    op  24 juli 2007

    "Very pleasant. Would suggest that the staff give more information on arrival; when bar is open;when breakfast is served;and generally more details about the available services, morning call for example." (99518622)

    It was pleasant with friendly staff and the hotel had a old world feel about it.

    Floors were a bit too sqeaky along the corridors in some places.

  • 5/10 Anonymous ( Jong paar) 

    op  17 juli 2007

    "Nice, but too expensive for what it is" (97771557)

    Perfect location, good service

    Hotel and room needs some paint and curtain to be cleaned

  • 5/10 Anonymous ( Familie met oudere kinderen) 

    op  7 juli 2007

    "The room is not worth the room cost." (99283217)

    It is near the town centre.

    The decoration is rather old. The cover sheets and blankets seemed unclean.

  • 10/10 Richard ( Solo zakenreiziger) 

    van Bristol , GB  op  19 juni 2007

    "As this was a late booking I arrived with modest expectations .The website does not do the hotel justice . This is a great little hotel and will recommend. It is efficient, friendly, good value and within a minutes walk of the main street of the city. I had a wonderful room, tastefully and individually furnished and with a view of the cathedral!" (99785644)

    everything from location, ease of car parking, excellent staff and service and a great rooom

  • 8/10 Anonymous ( Volwassen paar) 

    op  15 juni 2007

    "Comfortably old fashioned without being shabby. Made a change from some of the modern hotels I stay in which lack a warm ambience. Staff were very friendly. A little expensive but very convenient for Canterbury city centre." (99702331)

  • 8/10 Stuart ( Jong paar) 

    van Welling , GB  op  6 juni 2007

    "The hotel is well situated and well equiped for a short break like mine. The facilities are clean and tidy, and every seemed to be working fine. The staff were particularly friendly, especially the young girl on the front desk with the gem on her tooth. The breakfast was cooked nicely and there was a wide variety to choose from. Unfortunately the walls seemed to be a bit thin as could hear people returning to their rooms late at night, but that was no big deal for me. I would def stay here again if I visit Canterbury." (99015896)

    Reception staff were incredible friendly and helpful. Couldnt fault any of the staff in fact. The barmaid and waiter were also top notch. The room was clean, if not overly grand, but it had everything we needed for one nights stay. Nice little walk to the city centre so not too far to carry home shopping bags. Nice and easy to find, well directed from the main road.

    Could hear alot of noise from the next room.

  • 9/10 Holly ( Jong paar) 

    van Bury st. edmunds , GB  op  6 juni 2007

    Accomodations were exactly as described online and in various travel guides. Perfect distance to all Canterbury attractions with ample parking. Above average service at breakfast.

  • 5/10 Keith ( Jong paar) 

    van Southampton , GB  op  9 mei 2007

    "Would have been good to know that this was a very old hotel in desparate need of redecoration and modernisation. It was noisy when guests were moving around due to old creeky floor boards. The bathrooms and bedrooms were very dated and in need of regeneration. The hotel smelled of stale cigarette smoke which is off puting." (99538987)

  • 8/10 Anonymous ( Volwassen paar) 

    op  5 januari 2007

    Great location for city sightseeing. Good value breakfast, served in a pleasant setting.

    We stayed for one night. Our particular room was narrow and would have been uncomfortable for more than a short stay. Other rooms nearby, seen through their open doors, were more spacious.

  • 3/10 Austin ( Volwassen paar) 

    van Herne , United Kingdom;GB  op  7 december 2006

    "A twin room was booked but only a double was available, the room itself appeared to have used sheets the windows had not been cleaned for some time as they had a thick black build up of mould. The smell in the room was awful and the carpets also appear not to have been cleaned for some time. As a result we checked into another hotel, very disappointing for such a beautiful looking hotel in a prime location." (99040121)

  • 7/10 Geraldine ( Volwassen paar) 

    van Great shefford , United Kingdom;GB  op  27 november 2006

    Ideal location.

    Single room No. 7 was right next to the cleaner's room and very noisy from 6am onwards.

  • 7/10 Anonymous ( Volwassen paar) 

    op  14 november 2006

    "See above comments. Expected a better standard overall based on the price of the accommodation." (99727489)

    Location

    Very squeaky floorboards throughout - including ground floor. Several lamps in our room did not function. The towel rail which was labelled 'Take care, very hot towel rail', remained cold for the duration of our stay.

  • 2/10 Anonymous ( Volwassen paar) 

    op  8 november 2006

    "It is one of the worst hotels I have stayed in. The place needs a thorough refurbish; cleanliness is poor and the service to residents practically non-existent. The window frame in our bathroom was so dilapidated I'm surprised it stayed in place. There was no bar after 11pm. My partner had smoked haddock for breakfast which was almost white, swimming in water and accompanied by a scummy poached egg - unfortunately we didn't eat in the restaurant in the evening!" (99181708)

    Getting out. They had some nice light fittings. The girl on reception gave good directions.

    Most everything.

  • 5/10 Michael ( Jong paar) 

    van Charlton , United Kingdom;GB  op  8 november 2006

    "Adequate sums this hotel up perfectly. It serves the purpose it says it does, but does not go overboard to impress. There was no-one at reception when we arrived, the bath tap was broken (we needed to use a teaspoon to remove it to empty the bath) and the room was quite small (albeit quaint). Dining room staff were more interested in arranging tables than taking our breakfast order. Given the dining room was already housing around a dozen dressed and vacant tables, I thought this was a little thoughtless. In my opinion, the hotel was good enough for an overnight stay, but purely due to its location. Definitely overpriced. Would probably recommend it, if nothing else was available." (99751549)

    Central location.

    Room was a bit small, staff not all that friendly.

  • 8/10 Anonymous ( Jong paar) 

    op  7 november 2006

    "Very nice room, staff is also very nice, however very pricy" (99253981)

    the room was very spacious

    the breakfeast was quite poor, there was no toilet paper in the toilet

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  5 september 2006

    the location to the town centre, railway station and university

    the noise of a compressor kept my husband awake.

  • 7/10 Anonymous ( Volwassen paar) 

    op  30 augustus 2006

    "See above" (3305042790)

    Near to wedding venue. There was a bath robe and iron in the room.

    It was a bit shabby. The bathroom window was really rusty. I don't like the Dove dispensers. There was no separate shampoo.

  • 4/10 Werner ( Vriendengroep - volwassenen) 

    van Bradenton , United States;US  op  29 augustus 2006

    "We did not get the room we asked for. We asked for a room on the first floorbecause of my back condition but had to take a room in the 3rd floor, coffe was terrible, breafast was expensive, food was ok but expensive, rooms were not clean, shower did not work at times." (3304268324)

    location within the city

    very expensive, not clean at all, bad and expensive breakfast

  • 8/10 Dinah ( Familie met oudere kinderen) 

    van Ightham , United Kingdom;GB  op  15 augustus 2006

    "The staff were generally very helpful and friendly (except the barman who was pretty miserable). I noted that many reviews mentioned the creaky floors - yes they do but it's an old hotel and it adds character and comedy when trying to creep to the loo in the night! They didn't keep me awake - take earplugs if this is likely to be a problem! Hotel supplied iron, ironing board and usual tea making equipment. A very pleasant stay and would come again if in the area." (3305113055)

    The beds were very comfy, facilities like iron and ironing board brilliant.

    The sheets and blankets are tired looking and ill fitting. Time to move on to duvets.

  • 5/10 Paul ( Solo zakenreiziger) 

    van Cheltenham , United Kingdom;GB  op  20 juli 2006

    "Hotel with some charm in a good location in the town. Decor in need of a facelift. Interesting public rooms. Good, helpful staff." (3304974906)

    Good location. Hotel has character. Staff welcoming, efficient and friendly.

    Bedroom and bathroom would have benefited from some updating and redecoration.

  • 8/10 Anonymous ( Volwassen paar) 

    op  17 juli 2006

    Although we know the Hotel is quite old, the very creaky floors should be attended to. We were on the lower floor and the creaky floors in the bedroom above disturbed our nights sleep

  • 8/10 Anne ( Familie met oudere kinderen) 

    van Esher , United Kingdom;GB  op  17 juli 2006

    "We stayed here for our son's graduation in Canterbury Cathedral so being close to there was a great bonus. I know the hotel is an old building but the floorboards were incredibly noisy, making it hard to sleep.The bedrooms were veru stuffy and hot, however a fan had been prvoded. The room had not been properly restocked and we had to ask for tea and milk ,which was delivered to our room promptly." (3304963214)

    Within easy accees of Cathedral and town

    Very noisy building

  • 7/10 Anonymous ( Volwassen paar) 

    op  9 juli 2006

    "Breakfast was a little disappointing. Minimum quantity of selected items and the toast was soggy, barely more than warm bread" (3304884199)

    En suite facilities

    No air conditioning. Spongey bed

  • 10/10 C ( Solo zakenreiziger) 

    van Cannock , UNITED KINGDOM;GB  op  27 juni 2006

    "A clear price for breakfast. I obviously missed it in the reading" (3304901168)

    Everything was satisfactory but please see comment below

  • 9/10 Anonymous ( Vriendengroep - volwassenen) 

    op  26 juni 2006

    "Overall,very pleasant experience,will aim to stay longer than just one dy on my next visit." (3304910248)

    warm,friendly atmosphere. Excellent service.Pristine rooms

    nothing, so far

  • 9/10 Anonymous ( Volwassen paar) 

    op  22 juni 2006

    "There is nothing that needs to be added to the answers above" (3304333627)

    A very comfortable spacious room

    Nothing of note

  • 5/10 Werner ( Volwassen paar) 

    van Graz , Austria;AT  op  21 juni 2006

    "Die Enge der Zimmer ist be" (3304693831)

    Zentrale Lage, gute Parkm

    Restaurant (Abendessen und Fr

  • 8/10 Willaim robert ( Volwassen paar) 

    van Hartlepool , United Kingdom;GB  op  21 juni 2006

    "This hotel is set just back from the main road and is not visible until you pass it on leaving a roundabout. Although I had downloaded a map so knew where to look I still had to double back to reach it, it is, however, well signposted from the roads behind it. Unlike many modern and modernised Hotels it retains its olde worlde charm and one is transported back to old Canterbury when you enter. The staff are efficient and helpful, though finding the room meant ignoring the directions on the wall of on first floor. The ensuite room was larger than most, at this price, and the bathroom was remote from the sleeping area allowing one to make nocturnal visits without disturbing your partner. Being situated at the back we were afforded no views of the city which was dissapointing. The breakfast was enjoyable and set us up for a days travelling but a visit to the bar the prior evening, that of a Friday, at 10:30pm found it almost deserted. We also had to put our bar purchases on our room bill, a practice I am not in favour of, as the staff had tallyed up the cash in the till by then. As a base for exporing the city it is second to none, and access to the main road, when touring the area by car, could not be easier. I have visited Canterbury several times recently, in different hotels, and will be travelling there several times more over the next couple of years and, if I can get a similar room rate, will be staying at this hotel" (3304742296)

    The extractor fan didn't stay on forever after the bathroom light was switched on. The bathroom was in a coridor from the bedroom so one person using it didn't disturb the other during the night. The hotels location is superb and the car parking location was good.

    The view from the window - with such a central location was dissipointed that no view of the wall or city - we were at the back, but someone has to be I suppose. Flor boards a bit creaky.

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