Kings Arms Hotel, Berwick Upon Tweed

43 Hide Hill, Berwick Upon Tweed, TD15 1EJ
3   Hotel

Featuring a blend of 18th century architecture and modern facilities, our hotel is centrally situated in the town, within the medieval walls and a short walk fr... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
6/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Hans ( Solo zakenreiziger) 

    van Meitingen , DE  op  18 november 2009

    "I will come again" (108601824)

    Nice room and very big TV

    No work desk (for computer)

  • 4/10 Carole ( Volwassen paar) 

    van Redcar , GB  op  4 november 2009

    "having stayed in the hotel earlier in the year in a very nice room I was very dissappointed in this room and would rather have paid the extra" (108869597)

    breakfast was good very quiet

    rear bar not very pleasant front bar not open that is the nice one. Room very out dated TV didnt work properly. room was dusty

  • 10/10 Richard ( Familie met oudere kinderen) 

    van Pudsey , GB  op  2 november 2009

    Great hotel, staff, room and breakfast

    Internet booking site accepted Amex for booking, confirmed booking by email, then advised later that hotel did not accept Amex, told me to contact hotel rather than sort it themselves and also threatened me with room cancellation if i did not act to correct their mistake. Recommend you build some intelligence into your web site and improve your customer service - especially since hotel advises that they've been asking you to fix this for over a year!

  • 8/10 Anonymous ( Volwassen paar) 

    op  4 oktober 2009

    "Nice relaxed hotel in a good location." (108215304)

    Friendly staff, good location, reasonable prices

    Garden area a bit scruffy and quite a lot of litter in the garden area which doubled as an al fresco eating area.

  • 8/10 Christopher ( Groep collega's) 

    van Bristol , GB  op  22 september 2009

    "Nice enough for the price." (108662089)

    Well-trained staff. Nice food.

    Funereal background music - Berwick played some great music around midnight (local night club? audible from the street) - perhaps you could use this! No malt whisky in the front bar, and no Islay whisky at all.

  • 4/10 Anonymous ( Ander) 

    op  6 september 2009

    "As a person that works all over the country this was a below average experiance" (108906399)

    Polite staff

    No Propper shower facilities room 14 Creaking floorboards The step into the bathroom to high Breakfast starting at 0745 instead of 0730

  • 6/10 Anonymous ( Vriendengroep - volwassenen) 

    op  5 september 2009

    Clean

  • 8/10 Anonymous ( Volwassen paar) 

    op  30 augustus 2009

    Nice room,breakfast excellent

    Overpriced for the location

  • 5/10 Gwynneth ( Volwassen paar) 

    van Hurst , GB  op  20 augustus 2009

    "Adequate" (108265393)

    Assume restaurant was good as it was fully booked for the Sat evening.

    Too close to night club. Busy road.

  • 6/10 Roger ( Solo vakantieganger) 

    van St albans , GB  op  18 augustus 2009

    Friendly staff, central ocation, easy parking

    Poor attention to detail in room facilities also... "Lost" my reservation for dinner in the restaurant and could then only offer a meal in the Bar.

  • 9/10 Anonymous ( Volwassen paar) 

    op  30 juli 2009

    "excellent, had a good time" (108102535)

    staff,breakfast was excellent with many choices

  • 3/10 Anonymous ( Vriendengroep - volwassenen) 

    op  21 juni 2009

    "very unfortunate experience. very poor value for money" (107353476)

    adequate breakfast

    Restaurant closed, no lounge area, room& bathroom very old & tired,staining on bed cover, creaking floors, tv v difficult to operate,

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Volwassen paar) 

    op  14 juni 2009

    "It served a purpose but we would not choose to stay there again" (107942196)

    food was ok

    access at front of hotel very difficult for people with walking problems. Price of food obviously puts people off from eating there.

  • 7/10 David ( Ander) 

    van Stoke on trent , GB  op  11 april 2009

    "OK" (107561027)

    check in was good, room was clean breakfast was really good

    little outdated. room needs refreshing. beer flat in bar.

  • 10/10 Vivien ( Volwassen paar) 

    van Brynmawr , GB  op  10 maart 2009

    "The Hotel oozes history, it's very clean and warm with good quality Stag furniture, all our needs were catered for." (107449209)

    The friendliness of the staff including their efforts to help, as if nothing was too much trouble. The hotel is situated in the town, close to coastal walks and places of interest.

  • 8/10 Brenda ( Volwassen paar) 

    van Wallsend , GB  op  28 november 2008

    "good no problems" (107456376)

    room clean staff pleasant food good

    did not find any bad points

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 David ( Volwassen paar) 

    van Epworth , GB  op  23 november 2008

    "Very enjoyable. We would certainly use the hotel again." (107710705)

    Friendly informative staff. Well equipped spacious room. Very nice breakfast with plenty of choice.

    Only one bad point and that only applies if you stay mid-week; the hotel only has on street parking, which is metered (after 18:00 and Sunday is free)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 David ( Solo zakenreiziger) 

    van Gillingham , GB  op  14 november 2008

    "Good and I will stay again" (107701864)

    Friendly staff, good location, pleasant room

    Expensive restaurant, no free parking

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Volwassen paar) 

    op  30 oktober 2008

    "Served its purpose with central location, but we feel it is very overpriced." (107829206)

    Good central position, although no hotel parking, parking was not a problem at weekend. Lovely Breakfast

    Overpriced. No biscuits.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Colin james ( Volwassen paar) 

    van Nr pontefract , GB  op  7 oktober 2008

    "we found the staff at the hotel very pleasant and helpful, and the food was very good.An ideal position too and not too hard to get to the tourist places of interest, we will certainly visit again." (107893222)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  29 september 2008

    "Initially good but very expensive for the standard of facilities (Premier Inns offer similar or better rooms & breakfasts for almost half the price)and poor family facilities (ditto Premier Inns, etc). You need to get the loud music sorted out if you want to get repeat business." (107274865)

    Room for first five nights of stay; breakfasts; helpful friendly staff.

    Family room for final night of stay - poor cleanliness, old equipment/facilities, annoying layout of doors; loud music from pub next door on Thursday/Friday until very late

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Jong paar) 

    op  8 mei 2008

    "For what it was, I felt the room was overpriced. For £130 +, I expect a pretty decent bed and sadly as a result I was awake most of the night, I can excuse a soft bed but not one that feels as though it has a hole in the middle. Also, I was in room 8 which was lovely and clean but facing the front onto a very noisy high street. For the price I paid I would expect to be in a quieter room or for it to have double glazing to minimize noise pollution. If none of these are possible, I would have liked to have been told the location of the room. The staff initially weren't that friendly at reception and I found myself being exceptionally nice in an attempt to bring the best out in them because I didn't want any bad vibes to spoil my special weekend with my partner, they were hard work. In addition there was miscommunication. We were told on the evening we could have a full engslish breakfast brought to our room the following morning and that we could order it in the morning. When we went to order in the morning we were told the girl on reception was new that we couldn't in fact do this, only a continental could be brought to our room. For £139 a night this seems a little lazy. It was again the same inpolite almost smug manner in which we were greeted with, that we were delivered this news. Edward on the other hand was excellent and a credit to the hotel. His pleasant manner redeemed the place. I wouldn't recommend the hotel as it is over-priced and too inflexible as when I pay the price I paid I expect to be able to have breakfast in bed and genuine courtesy as your hotel prices are on par with the Malmaison and the Hilton. I suspect complaicency is setting in as staff may not feel there is much competiton, but this could explain why your hotel was the only one I could get a room in over the Bank Holiday. This speaks volumes. Little things like the Newspaper being delivered. This was dropped with a thud on the floor so loud it woke my partner up and he thought something had happened, it was on the other side of the door. It just wasn't good enough. I really couldn't justify staying there again for that kind of money. It is a shame as I was hoping for a slightly higher standard from the staff. All in all we a had a lovely time as I didn't let the niggly things bother me but if you are really after a truthfull review then this is the way I saw it. I work in the media and have presented a number of travel programs and I would say you are asking first rate prices for a second rate service. The staff were friendly enough when we left but it just seemed too much like hard work to begin with to make me want to return, In these competative times, I would have thought they could have made a bit more of an effort." (97893037)

    The accommodation was very clean. I really liked the cleanliness of the bathroom and the shower and bath facilities were excellent. The carpet looked new and I was pleased the standard of general hygene throughout the hotel

    The worse thing about the accommodation was the bed. It was like lying in a bowl. Both my partner and myself had serious backache the next day and we are both fit and in our 30's. The bed dipped so badly in the middle it was actually pretty dificult to get out of it.

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  23 september 2008

    "Positive " (107299870)

    Friendly & Comfortable room and staff Good Location to explore Berwick & surrounding area

    No Shower - just bath. Very noisy on Saturday evenings (not the Hotel's fault but due to location of nearby Pub & Bar)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Jane ( Volwassen paar) 

    van Nr. falmourh , GB  op  21 september 2008

    "we would come back" (107176645)

    we very much enjoyed our stay, your head waiter, who always seemed to be there very good........please tell him

    head waiter/maitre d' very good............such a shame that both nights things off the menu. how difficult is it to get supplies in !!!!! also breakfast chose not that good, although I do appreciate that this would be different if it was buffet style............ choice of fruit etc.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 David ( Volwassen paar) 

    van Birmingham , GB  op  17 september 2008

    "Not something I would EVER want to repeat. Shall never book with this hotel chain again." (107290899)

    Central location; relatively good dinner menu (if somewhat pretentious); waiting staff polite and prompt.

    Room described as 'Superior' was anything but. Although the room was LARGE, all of the floorboards creaked noisily both in the bedroom and bathroom; the bedcover was stained with what looked like BLOOD; and the under-sheet was holed.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Leonard ( Solo zakenreiziger) 

    van Grays , GB  op  9 september 2008

    "Felt comfortable and at ease." (107155759)

    Staff first class, polite and helpful.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Simon ( Solo vakantieganger) 

    van Horncastle , GB  op  7 september 2008

    Interesting building and history

    Decor old and needs updating - walls in bedroom dirty, Old Television with only four channels not even Channel 5 NOT up to todays standards for the price of £86.00 per night - so expensive for what was provided

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Groep collega's) 

    op  20 augustus 2008

    "Lucky it was only 1 night" (99163801)

    Helpful staff

    We had two rooms, both smelt damp. The shower in 1 room didnt work.1 room not booked correctly so we ended up with a very small double room.Breakfast service poor, cooked breakfast arrived before cereal could be chosen.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  18 augustus 2008

    walking distance of concert venue.receptionist and night porter very friendly and welcoming.

    mirror behind bath/shower appeared not to have been cleaned.toilet paper set on holder not put on holder. price of drinks at bar to expensive. no apparent bar staff after 10.30pm

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  18 augustus 2008

    "We knew this was an older hotel in an older town. Therefore we got value for the money we paid. We would not bother to stay in this hotel or this town again. We would go to a newer hotel with a lift and parking, and be prepared to pay more for it." (108048620)

    Pleasant garden for sitting and relaxing in. Hotel well situated in town and easy to find. Good food and good beer. Pleasant staff who tried to be helpful.

    The music being blasted into the garden meant we could not sit and relax in it. Finding parking anywhere near the hotel was a pure lottery. The stairs are steep and winding, and there is no lift. There are also steep steps from the pavement to the front door. Huge bathroom with much unused space, but no shower of any sort. The bathroom window could not be opened without removing the blind, and there was no frosted glass. The waitress clumping noisily around the restaurant was unsettling - at the very least she should have worn quieter shoes. The waitress brought the pot of tea and poured tea into our cups immediately without asking or allowing the tea to brew. Consequently the tea was cold by the time we wanted to drink it. Please tell the seagulls to go to sleep at night - we could not sleep because they did not.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  16 augustus 2008

    "Very good." (108023870)

    Made very welcome, hotel very clean & conviently situated.

    Wallpaper coming off the bathroom wall, lack of consistency in provisions of milk etc to room. Lack of car park & having to move car from outside at 9am each day. Resturant too expensive for what was provided. A cheaper & more substantial menu would have suited us better.

  • 3/10 Anonymous ( Volwassen paar) 

    op  12 augustus 2008

    "A very poor experience. Noisy, dirty and very uncomfortable and well-worn bedding. Reception area and restaurant the only place in hotel worth being in." (107228896)

  • 8/10 Anonymous ( Volwassen paar) 

    op  8 augustus 2008

    "Good location in Berwick." (108066959)

    Bistro excellent.

    Kettle lead would not reach the table top

  • 8/10 Anonymous ( Jong paar) 

    op  5 augustus 2008

    "good comfortable stay" (107259377)

    breakfast was not the best

  • 4/10 Michael ( Volwassen paar) 

    van Shildon , GB  op  24 juli 2008

    "pleasant staff who aimed to please" (108098539)

    staff friendly food good but expensive for size of portions,breakfast good,

    small room,no shower bath stained, overpriced for the quality of the room

  • 5/10 Anonymous ( Solo vakantieganger) 

    op  2 april 2008

    "I was a little disappointing, the hotel is in a super location, and the staff were pretty good, but the rooms are so out dated. I have stayed there before for the convenience of it, but not too sure that i would like to in future. If they can't update the rooms, they should make sure everything in the rooms is exceeding expectations, like ensure there is a remote control for the TV, the milk is not out of date and the rooms are a good temperature." (97897969)

    It was convenient, and the staff were pretty informative

    The room was a bit rubbish. Its old fashioned, the temperature was too cold, there was no remote control for the TV and outside noise made it very hard to sleep (esp as it was a sat night and the bar next door is open)

    4 van de 4 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  17 juli 2008

    "Overall a very enjoyable stay." (108005425)

    Reception staff friendly and helpful. Restaurant service very good on sat night 12th July 2008. Food good. Very refreshing to find a book on Buddhism in the room as well as the obligatory bible.

    More of an inconvenience than a bad point point but hair-dryer was missing from room so had to go down to reception with wet hair to ask for one. 2nd night (sun 13th July 2008) restaurant seemed to be short staffed so service not as good as the previous night. No shower cap provided.

  • 9/10 Anonymous ( Volwassen paar) 

    op  26 juni 2008

    "Spoiled by not being able to book meals in the restaurant at the required time because of insufficient staff. Staff who were there were polite, hard working and helpful even telling us the best places to eat in town when they could'nt feed us. Seems strange to limit the hotels earning power in this way." (97781411)

    Hotel has been tastefully and expensively refurbished.

    Lack of staff. Despite the expensive refurbishment some of the hotel still needs work. Things like window sash cords requiring renewal.

  • 4/10 Gareth ( Jong paar) 

    van Sunderland , GB  op  20 mei 2008

    the surrounding area was amazing, the gardens, the main street the surrounding facilities were very good. also the recetionist nad nioght proter were very helpful.

    the fact that on the internet the rooms looked amazing but once we got there they looked nothing like there pictures. also the room had not been fulley cleaned out, leaving rubbish in the bins and also old tea in the tea pot. small matters yes i agree but for the price of £89 i did expect more

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Garry ( Volwassen paar) 

    van York, north yorkshire , GB  op  16 juni 2008

    "First impressions were good with newly refurbished lobby, bar and restaurant areas. Rooms need updating, a bit pricey for the facilities. No hotel car parking, on street only." (97679976)

    Situated in town centre.

    Cleanliness of room, chewing gum on ceiling and lumpy bed with springs that needed replacing in the mattress

  • 8/10 Michael ( Volwassen paar) 

    van North ferriby , GB  op  3 juni 2008

    "Great time in great place and hotel" (97135797)

    Great location. Lovely breakfast. Excellent staff.

    None really although would be very hot rooms in high summer.

  • 5/10 Mark ( Solo zakenreiziger) 

    van Beckenham , GB  op  31 mei 2008

    "OK Would stay again if I had too..." (97493660)

    Centre of Town

    Rooms old and tired with a lack of facility's.

  • 9/10 Henry ( Volwassen paar) 

    van Kirkliston , GB  op  9 april 2008

    "Good value for money friendly staff very clean comfy rooms, good bathroom facilities, problem with noise from outside in town centre." (97879138)

    lovely warm colours friendly atmosphere

    Noise from street outside, lack of parking space

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