Petersham Hotel, London

Nightingale Lane, Richmond, London, TW10 6UZ
4   Hotel

On Richmond Hill, overlooking the River Thames and the surrounding meadows, this elegant 4-star hotel offers luxurious rooms, free Wi-Fi, free parking and award... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
9/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 10/10 Michael ( Volwassen paar) 

    van Canterbury , GB  op  10 november 2009

    "A delight; a very personal hotel that I would happily recommend." (108798993)

    I must say that this was probably the nicest hotel I have ever stayed in. The service from front of house to restaurant and the bar was excellent but not oppressive. Every memeber of staff was delightful and seemed genuinely friendly; I have never felt more comfortable.

    None.

  • 9/10 Lesley ( Volwassen paar) 

    van Shrewsbury , GB  op  29 oktober 2009

    "Excellent" (108811685)

    Spotless, maintaining standards, superb food, well appointed, we entertained there recently and the staff were discreetly attentive and didn't clock watch!

  • 9/10 Anonymous ( Jong paar) 

    op  23 juni 2009

    "Impressive location within 5 minute walk from town center." (107497266)

    Great location. Staff very nice and helpful.

    Could not choose the room when we booked it.

  • 7/10 Anonymous ( Volwassen paar) 

    op  5 mei 2009

    "I have stayed in better hotels for a lot less with much better service." (107823778)

    Nice location, check in and out process very good.

    The room was on the small side, nowhere to store clothes. Breakfast service was so slow, the staff nearly outnumbered the guests at one point but still so slow.

  • 9/10 Clive ( Solo zakenreiziger) 

    van Woodbridge , GB  op  1 mei 2009

    Clean, polite and friendly staff, lovely location

    Evening meal and breakfast menu were a bit posh for me.

  • 9/10 Robert ( Solo vakantieganger) 

    van Wirral , GB  op  17 maart 2009

    "Very good" (107479795)

    Excellent hotel with great character and close to Richmond. Very good breakfast

    Room to hot overnight

  • 8/10 Anonymous ( Groep collega's) 

    op  21 oktober 2008

    We thought that the staff looking after us at the event were very good.

    Disappointed that there was not tea making facility in the bed room to make an early morning drink.

  • 9/10 Clay ( Volwassen paar) 

    van Seattle , US  op  8 oktober 2008

    "Excellent" (107197087)

    Location, ambience, internet access, helpfulness of staff.

    Would like air conditioning

  • 9/10 Anonymous ( Volwassen paar) 

    op  30 september 2008

    "Excellent" (107481242)

    Excellent concierge - really helpful Afternoon tea on the terrace overlooking the river is a must!

    Room was a little small

  • 8/10 David ( Volwassen paar) 

    van Devon , GB  op  9 september 2008

    Friendlyness of staff, willingness to help

    Delayed service at breakfast, which took 1 hour, dispite advising staff we were in a hurry.

  • 7/10 Anonymous ( Volwassen paar) 

    op  2 september 2008

    "oK shame about breakfast" (97565265)

    view from balcony in room.

    poor breakfast

  • 8/10 Mary ( Jong paar) 

    van Twickenham , GB  op  21 augustus 2008

    "I am used to staying in really good hotels as I travel a lot on business. While the Petersham is up there with the best of them in terms of location and some staff, I won't forget the service at breakfast which was very poor - they really should address this - it really let the hotel down. First step I'd suggest would be employing some staff who could speak English and who generally looked like they might remotely care about what their job was. It's the one thing that has stuck in my mind about the stay which is a shame." (97956423)

    I thought that the staff at reception were exceptional. I used the hotel to get ready for my wedding and they were great. One guy in particular was just wonderful - he remembered my name everytime I popped down for something and was just a star. Really great service from the reception team. They even made a point of getting my room ready well in advance of when I needed it.

    The service in the breakfast room was extremely poor. We had to repeatedly ask for more butter, more toast, milk and sugar weren't on the table, the staff were indifferent. At least one couldn't understand English. It was really disappointing and surprised me given the quality of service elsewhere.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  13 augustus 2008

    "I booked an economy single room and found the room comfortable and equipped with all I needed, including shower caps, shower gel, hairdryer. The room was small and facing onto a back courtyard, but this was no problem. The room was spotlessly clean and very comfortable." (108023715)

    Excellent location with views of the Thames, boats, bird life and cows in the meadow. Courteous and friendly staff. Period building is elegant with a sweeping staircase and quiet, unfussy ambiance. Restaurant offers top quality cuisine. Very generous breakfast with wide choice to cater for all tastes.

  • 9/10 Michael ( Volwassen paar) 

    van Naples, fl , US  op  19 juli 2008

    Dining in evening and tea

    Reported problem - in room safe stuck closed - not fixed. Overhead lighting in bathroom made it difficult to shave or for my wife doing makeup (Needs a mounted wall mirror.)

  • 9/10 David ( Jong paar) 

    van Lane cove, nsw , AU  op  7 juli 2008

    "Friendly service, well appointed rooms & great quality food" (97292211)

    The service was fantastic. The restaurant had a good menu and the quality of food served was great value for money. Room quality was also great value & well appointed

    TV reception.

  • 8/10 Janet ( Volwassen paar) 

    van Chlorakas , CY  op  21 juni 2008

    "It was a special occasion and the hotel was just right. Would like to stay again in a room with river view." (97740300)

    Good hotel in a lovely setting. Very comfortable bed and good quality bathroom products.

    Not really a bad point just room a bit dull i.e. decor

  • 7/10 Gerald ( Volwassen paar) 

    van Stockport , GB  op  25 mei 2008

    " Our stay was too short to really express an opinion but 'not bad' comes to mind." (97312936)

    Good view from dining room and some bedrooms, quiet with,mainly,courteous helpful staff.

    A problem we had when breakfasting was not dealt with properly. I won't go into detail.

  • 7/10 Joanne ( Ander) 

    van Brighton , GB  op  22 mei 2008

    "Although disappointed my single room had no views and on asking for a change found that no single rooms had a view I decided that I would have to enjoy a long leisurely breakfast each morning to accomodate this loss. My room was small and slightly tired looking but other than that it met my needs for 7 days. The staff on a whole were exceptionally friendly and while using the computer in lobby several nights to complete a test for the seminar I was on I felt we became friends. For me the breakfast was a little too greasy and not the best I have tasted and although I was specific with my quantity they did not always listen and gave me more. No Good if you wish to lose a little weight. On the whole I had a wonderful relaxing experience at the hotel which was good as my seminar was intense and draining. Great night sleep every night." (97143944)

    For my purpose location was excellent. On arrival views were outstanding. Evening & night stay were very friendly, warm and welcoming. Nothing was too much trouble. Having parking was a plus for me.

    Disappointed that single rooms have no option but to have no views what so ever. Why should a single room be penalised. We all like views. Especially when we have them at home. On Tuesday, Wednesday & Sunday the Maitre D needs a personality check. I have never come across such a sour faced lack of personality person type person in a position that's role is to serve people, your guests. I noted several dissatified guests on his days. If he doesn't like to smile and be friendly and take note when a precise order is made he should either leave personal matters in the car park, go on a training course or find an alternative profession. The other morning Maitre D's were excellent.

  • 9/10 James ( Solo zakenreiziger) 

    van Dunshalt , GB  op  27 april 2008

    "Nice hotel and good service from friendly and helpful staff." (97129878)

    Good sized room.

    Room was too warm and as it was ground floor could not open window overnight.

  • 8/10 Peter ( Solo zakenreiziger) 

    van Abingdon on thames , GB  op  16 maart 2008

    "Delightful Hotel with spectacular river views and very professional (and friendly) staff. I will visit again." (97748233)

    Delightful Building and charming setting.

    Some aircraft noise but not too intrusive

  • 9/10 Josephine ( Solo vakantieganger) 

    van Bognor regis , GB  op  18 oktober 2007

    "Richmond being my home town and living there for many years, the hotel was a place I knew and admired. A remarkable building situated in an amazing landscape and to stay there was delightful. Additionally the close proximity to town centre, river and park meant that I could walk with ease from the hotel and not have to take the car!" (97293527)

    everything was most satisfactory

  • 9/10 Frederick ( Solo zakenreiziger) 

    van Stony brook , US  op  13 oktober 2007

    "The staff was incredibly attentive and pleasant at all times. It was a pleasure to stay at the Petersham." (97568456)

  • 9/10 Anonymous ( Volwassen paar) 

    op  12 juli 2007

    Very friendly & effecient service

    No tea making facilities in the room

  • 8/10 Geoffrey ( Vriendengroep - volwassenen) 

    van Shaftesbury , GB  op  12 juli 2007

    "Our only problem was the bar at The Petersham had surprisingly poor atmosphere considering the position,it seemed an afterthought rather than a pleasant central facility.I would have it in the neighbouring conference room and expand the restaurant as we had a long wait for breakfast due to limited tables there." (99887286)

    great views,nice room

  • 10/10 Michael ( Jong paar) 

    van Axminster , GB  op  12 juli 2007

    "this is a fantastic hotel and would recomend to everyone." (99936285)

    fantastic atmosphere excellent service. great view of the river,had a great stay will be back again.

  • 9/10 Barbara ( Volwassen paar) 

    van Hassocks , United Kingdom;GB  op  11 juli 2007

    "Had a wonderful time , if I had to have a negative I would hsve liked tea and coffee making facilities in the room" (99444894)

    Excellent restaurant

    Nothing

  • 5/10 Neil ( Jong paar) 

    van Launceston , GB  op  10 juli 2007

    Clean and tidy accommodation in a great looking hotel.

    Decor requires some minor attention.

  • 7/10 Paul ( Solo vakantieganger) 

    van Cannock , GB  op  24 mei 2007

    area

    lack of hot water for shower

  • 10/10 Anonymous ( Solo vakantieganger) 

    op  27 april 2007

    Beautiful location - and extremely pleasant & welcoming staff

    Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!

  • 8/10 Anonymous ( Groep collega's) 

    op  1 maart 2007

    "Nice Character hotel" (99604924)

    Great restaurant

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  5 december 2006

    "I would have rated most things Good/excellent if not for the smoking issue." (99664748)

    The rooms and the food were very good,also the majority of the staff

    Why are all the rooms non-smoking?From July 1st 07 that will mean there will be not be anywhere to smoke inside the hotel.Also,until then, why is there not a smoking section in the restaurant?More than 1 in 4 of the population smoke.

  • 8/10 Paul ( Vriendengroep - volwassenen) 

    van Bristol , United Kingdom;GB  op  12 november 2006

    "An excellent qualty hotel, friendly and helpful staff perfectly located. The single rooms are rather small but still good value for money." (99231124)

    Overall position and quality of the hotel

    room rather small

  • 8/10 Bernard ( Solo vakantieganger) 

    van London , United Kingdom;GB  op  2 november 2006

    "For such a nice hotel ,tea facilities should always be provided." (99922454)

    Very clean and daily complete change of linen

    Tea facilities requested ,kettle did not work

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  21 oktober 2006

    "I have stayed already a few times in the Petersham hotel and it gives you a great feeling staying there. The Victorian style of the hotel is well safeguarded. Prices are at the higher range but the great atmosphere and excellent dinner absolutely matches the costs associated to it. No negative surprises in that sense." (99145163)

    I stayed in one of the single rooms which are small but adequate if you just need the room to sleep like I did. The hotel has a great Victorian atmosphere and you feel easily at home. the dinner was of a high quality and prices were in line with the quality of the hotel.

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  16 september 2006

    The staff were incredibly helpful and eager to please

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 augustus 2006

    "Disappointed tea and coffee facilities were not available in the room without asking. They were delivered at no cost, but nevertheless it would have have been better if they were there to start with." (3304498908)

    Nothing in particular.

    A better view would have been good. Write up said most views had a river view. Ours did not.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  7 augustus 2006

    "An excellent hotel provoding all I needed for an overnight stay in a quality hotel." (3304760519)

    Public rooms, site of hotel,views from bar and restaurant, excellent food.

    would have liked tea and coffee making facilities in room without having to ask for it.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  25 juli 2006

    "The hotel is in an excellent position with great views of the river. Staff were excellent and the breakfast very good. I would have asked for a room on the shady side of the hotel though during a heatwave as I always forget English hotel rooms don't normally have air conditioning." (3304684891)

    Although only a single room, everything was included. Very comfortable and cosy.

    The toilet was difficult to flush and the shower head was wobbly. The room faces south and was very hot as the curtains hadn't been drawn prior to my arrival.

  • 6/10 Janet ( Vriendengroep - volwassenen) 

    van Menston , United Kingdom;GB  op  20 juli 2006

    "Wonderful views, but nowhere to sit outside in the gardens. Slow service at breakfast. Hospitality trays only on request in bedrooms. Continually cancelled room keys" (3304645862)

    Comfortable beds

    Inadequate storage in bedroom, no cupboards or drawer space

  • 8/10 Alan ( Solo vakantieganger) 

    van Eastbourne , United Kingdom;GB  op  29 juni 2006

    "the breakfast food was a little disappointing. Fried egg hard and bacon dry and hard." (3304818330)

    neat and tidy and clean

  • 10/10 Amanda ( Solo zakenreiziger) 

    van Enfield , United Kingdom;GB  op  15 mei 2006

    "A lovely hotel, well positioned near to Richmond centre but far enough away to be quiet. Very friendly, helpful staff, the room was comfortable and english breakfast was more than ample with plenty of choice." (3304533356)

    It was comfortable and practical

    Tea & coffee making facilties should have been in the room without having to ask for it.

  • 8/10 W r ( Solo vakantieganger) 

    van Swindon , United Kingdom;GB  op  9 mei 2006

    "I like the Petersham. It is comfortable, friendly, the facilities are fine and the food is good. I find the staff to be particularly friendly and helpful." (3304641084)

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