Best Western The Swan Hotel, Wells

Sadler Street, Wells, BA5 2RX
3   Hotel

Situated in England's smallest cathedral city, The Swan provides excellent accommodation and hotel facilities. The Swan makes an ideal base for explor... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 9/10 Anonymous ( Jong paar) 

    op  8 september 2009

    "Would have loved to have stayed more than one night. Sums it up! Thank you for having us." (108360117)

    Lovely staff, great location, loved the rustic feel of the place.

    The rustic feel of the place came with lots of creaks, but that was certainly not a major bad point, added to charm. My girlfriend thought it was a little cold, so some extra bedding would be great.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Nicholas ( Volwassen paar) 

    van Kirkby stephen , GB  op  25 oktober 2009

    the swan is a very friendly and well run hotel

  • 5/10 Anonymous ( Volwassen paar) 

    op  25 september 2009

    "Sadly disappointing." (108494826)

    food was very good

    The room was very very dated and noisy. The room was certainly not of the standard advertised on the internet and we were very disappointed with this. Blankets on the bed are both dated and unhygenic. Certainly not the standard we would expect.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Joanne ( Jong paar) 

    van London , GB  op  22 oktober 2009

    "I could not fault the general comfort, aesthetic and service besides the problem with the bed outlined below. However it was a significant defect and did overshadow things a fair amount, because the edge in between us made it awkward to cuddle in the night!" (108764065)

    The property is impressive in itself and has been tastefully decorated in a sophisticated yet cosy style. The breakfast was of really excellent quality and the staff attentive and polite.

    The only downside really was the fact despite my booking a double room, it turned out to be a twin with the beds pushed together.

  • 9/10 Michael ( Volwassen paar) 

    van Matlock , GB  op  21 oktober 2009

    "Very enjoyable. Good breakfast" (108849999)

    Very comfortable and quiet room. Excellent access to cathedral and city. Very helpful housekeeper.

    No lift and stairs are steep. Residents could not purchase after hours drinks for their visitors.

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  12 oktober 2009

    Friendy helpful staff Lovely meal in the restaurant on Friday

    Our twin room, while very spacious, faced the street and was therefore noisy so I slept badly. It would benefit from double glazing.

  • 8/10 Janis ( Volwassen paar) 

    van Brentwood, essex , GB  op  30 september 2009

    "Overall we enjoyed our short break at Wells. We would happily stay at the Swan again. Just get some decent pillows please and two comfy chairs in the room!!!" (107871470)

    Good position,lovely view of the Cathedral, friendly staff, decent breakfast.

    Very uncomfortable armchair in room, also for double room there was only one armchair. Nowhere comfy to sit and relax when you come back after a long day out. Bed mattress quite firm but comfy, but hard pillows, bit uncomfortable. Car park gets full up very quickly, coming back from a day out we had to park a long way from the hotel.

  • 9/10 Anonymous ( Volwassen paar) 

    op  23 september 2009

    "Thoroughly enjoyable in every way" (108797984)

    Excellent service from friendly, well-managed staff Good menu and wine list Calm ambience

  • 10/10 Christopher c ( Volwassen paar) 

    van Durham , GB  op  15 september 2009

    "a very nice weekend made better by the hotel and staff." (107934784)

    A very good stay nice room nice staff good food

    Car park needs to be controled ie;parking bays

  • 8/10 Suzy ( Volwassen paar) 

    van London , GB  op  15 september 2009

    "very pleasant - and would stay again but request specific rooms - eg in the coach house?" (108711011)

    location, willing attitudes of individual staff, huge range of rooms, outdoor cafe terrace overlooking cathedral, wonderful cream tea. Coach house accommodation seemed preferable.

    huge range of rooms - the one we had was VERY small - had hoped by booking a 4-poster could have enjoyed somewhere to sit & not feel cramped. Plus had booked early. Constructive criticism: the staff should lay tables for lunch & dinner during breakfast - why not just remove the breakfast things, ensure table cloths are clean and ready for the cutlery & glassware and only after last guest has left for breakfast - surely not after 10.30am - should you start to lay tables for lunch -plenty of time. On first morning one chap was clattering so much with glasses etc (holding several in each hand) that i felt i was in a canteen!!

  • 8/10 Anonymous ( Volwassen paar) 

    op  14 september 2009

    "Very relaxing and enjoyable." (108761435)

    We booked The Cathedral Suite for 3 nights. Fantastic views of the cathedral from all the rooms in the suite. Very good restaurant.

    No tea or coffee making equipment supplied, but these were supplied on request.

  • 9/10 Anonymous ( Volwassen paar) 

    op  3 september 2009

    "A good all round experience, which means we will definitely return & recommend you to our friends." (108266483)

    Quiet central location. Comfortable good sized room. Gluten free diet well catered for & food rating well deserved. Pleasant helpful staff. Good sized bath towels.

    Lack of full length hanging space in wardrobe. No hook in bathroom for clothing. Space for drying towels limited.

  • 9/10 Patrick ( Volwassen paar) 

    van Southwell , GB  op  25 augustus 2009

    "Would recommend this hotel" (108755873)

    Excellent service from friendly and helpful staff Very good breakfast in pleasant surroundings Great view of Wells Cathedral

  • 8/10 Anonymous ( Volwassen paar) 

    op  18 augustus 2009

    "Overall very pleasant apart from the wasps" (108419778)

    Breakfast was excellent including the service

    The service in the garden dining area opposite the cathedral was poor - I suggested you use walkie talkies THE WASPS IN THE GARDEN OPPOSITE WERE A JOKE - WHY NOT CALL THE LOCAL AUTHORITY PEST CONTROL ONE DAY AND GET RID OF ANY NESTS The car parking entrance way needs widening by the walls by about a foot in the narrow parts

  • 8/10 Mark ( Volwassen paar) 

    van Hove , GB  op  15 augustus 2009

    "Despite the above comments my wife and I enjoyed our stay at this hotel and will return again in the future (in the hope that our comments are acted upon!). As I am considering using this hotel for a future business meeting/conference I met the conference/meetings manager at the end of my stay to inspect meeting rooms and was impressed by the ambiance of the rooms and by the professionalism shown by the manager." (108648419)

    Location of hotel excellent for shops. Free parking. Quiet room. Gourmet food.

    Bedroom hot. No air conditioning. Very small towel rail in bathroom for 2 people. Bath towels and hand towels had to be hung on top of each other and were not changed during 2 nights stay. Towels very wet after first night. Previous quests elastoplast left on floor under sink had not been removed after 2-days stay. No skimmed milk or low-fat butter available on buffet table and at dining tables at breakfast time. Coffee not to my wife's taste! Someone else's bar bill added to my bill but was deleted during checkout (this should not have happened). Special 2-night break (Half board fairly reasonable) but dinner very expensive if not half board. Main courses not worth £16 - £18.

  • 9/10 Andrew ( Jong paar) 

    van Twickenham , GB  op  5 augustus 2009

    "happily stay again if rooms were updated, bit more expensive than planned having stayed in a room not shown online but still very comfortable." (107419840)

    staff were helpful and polite, room was clean and adequate

    full english breakfast was cold, room wasnt as expected having reviewed website

  • 8/10 Anonymous ( Volwassen paar) 

    op  1 augustus 2009

    "Lovely." (107770612)

    Hotel a delight, from the lovely COurtyard for lunch in the sun, to an excellent dinner and even an upgraded room!

  • 9/10 Ergin ( Volwassen paar) 

    van Shifnal, shropshire , GB  op  29 juli 2009

    "Very pleasant & refreshing experience." (107515789)

    Historic hotel in the town centre with easy access to many other ineresting and historic places. Hotel's restaurant provided us with excellent cuisine and a charming service to go with it.

    Poor quality bed mattress made sleeping rather cumbersome. Pity!

  • 8/10 Joan ( Volwassen paar) 

    van Hayle , GB  op  21 juli 2009

    "fine but next time may try The Crown in Wells which seemed to have more atmosphere" (107845573)

    food good staff friendly good location

    room badly lit, breakfast table one morning not particularly spotless. Bar never attended by any staff, had a drink elsewhere

  • 9/10 Anonymous ( Volwassen paar) 

    op  20 juli 2009

    "A hotel with character worthy of another visit." (107911836)

    Attentive staff, good service and good food.

  • 7/10 Nigel ( Solo zakenreiziger) 

    van Swindon , GB  op  2 juli 2009

    "Always look forward to an overnight stay at the Swan" (107756792)

    Location, Restaurant, Staff

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  31 mei 2009

    "good meal in the evening but service average" (107956512)

    GM very nice and very good

    Room was shocking, very small and smelt of damp

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  16 juni 2009

    "Lovely, charming hotel in excellent location. would stay again and recommend to others " (107598921)

    lovely re-furbished room. staff excellent. Food very good.

    bathroom quaint, could do to be re-furbished but very clean with good toiletries. Corridor outside bedroom a bit gloomy but this is a very old hotel.

  • 10/10 Anonymous ( Volwassen paar) 

    op  13 juni 2009

    "we had an excellent 2 nights" (107550132)

    We had a wonderful surprise on arriving at the hotel as we had been upgraded - however even if this had not happened we would still use the hotel again. It was clean and comfortable and the food was excellent. The position of the hotel in Wells wasw excellent.

    none

  • 8/10 Anonymous ( Volwassen paar) 

    op  26 mei 2009

    "might try again at a future date" (107880683)

    very central no need for car after arrival

    Belgian tour group made booking evening meal time almost impossible

  • 8/10 Fritha ( Jong paar) 

    van London , GB  op  21 mei 2009

    nice communal areas like front library and bar

    size of room disappointing (not like website)

  • 9/10 Julian ( Volwassen paar) 

    van Tharston , GB  op  22 april 2009

    "Above average for this type of hotel in the best western chain" (107334102)

    Room decor, bed comfort, good breakfast, friendly reception staff, location.

    poor view from window(minor point),

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Volwassen paar) 

    op  22 april 2009

    "Very enjoyable weekend, in a beautiful town, hotel was well located, lovely view of cathedral; staff were very welcoming & helpful." (107381446)

    Lovely location; friendly staff; comfortable lounge & bar; excellent food; car parking facilities good, & fantastic weather. Couldn't have asked for more.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Jong paar) 

    op  18 mei 2009

    "Very relaxing and enjoyable." (107479281)

    Excellent dinner, lovely clean facilities and calm ambience in the hotel.

    Four poster bed was very comfy but far too narrow! We hardly got any sleep as a result.

  • 5/10 Lina ( Solo zakenreiziger) 

    van Northwood , GB  op  15 mei 2009

    "I'd rate the restaurant as 4*, accommodation as 2*, overall not value for money at £102 per night!" (107804257)

    Great food in the restaurant, excellent service, attentive staff

    Poor rooms, poor decor and layout, windows and window sills dirty, a window was banging in the wind very loudly, I struggled to sleep. Drinks and food are quite expensive.

  • 5/10 Anonymous ( Solo vakantieganger) 

    op  12 mei 2009

    "For a forced late night (because of the kitchen noise), £90 for B&B does not seem reasonable. " (107849559)

  • 10/10 Anonymous ( Jong paar) 

    op  6 mei 2009

    "excellant" (107316917)

    brilliant location,hotel situated in the centre of the town.excellant food served at the hotel and the staff were very friendly.

  • 9/10 Stuart ( Volwassen paar) 

    van Nr redhill, surrey , GB  op  28 april 2009

    "Our two night half board stay represented excellent value for money. My wife and I left feeling refreshed and relaxed. We would most certainly stay at the hotel again and we would have no difficulty in recommending it to our friends." (107493880)

    The staff were unfailing kind and helpful and the food was truly superb. The hotel has an abundance of charm and character and is perfectly located in the centre of Wells.

    A rather noisy fellow guest - somewhat subdued on the second night so maybe someone had a word with her! The car park access was extremely difficult to negotiate and the parking spaces were limited (although we were told this when we booked). There was a strong smokey smell in many of the communal areas, which was rather all pervading.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  28 april 2009

    "very good" (107774361)

    an enjoyable experience. very pleasant staff

    difficult to park

  • 10/10 Roger ( Volwassen paar) 

    van London , GB  op  19 april 2009

    Food

  • 9/10 John ( Volwassen paar) 

    van Colnbrook , GB  op  15 april 2009

    "V Good" (107828139)

    Good location, car park and facilities.

    Restuarant waiting times meant we could not eat there at 9pm which was the earliest slot each night. I am sure somethin could be done about this. Also the nouvelle cuisine meant too little to eat for the main course, on the time we did eat there so it was lucky the cheese portions made up otherwise we would have been starving. We don't normally eat much by the way so for us to say the portion was small means it really was small.

  • 8/10 Sylvia ( Volwassen paar) 

    van Bromley , GB  op  24 maart 2009

    "Overall once again, a very pleasant stay. The accomodation is very comfortable and the location of the hotel makes it ideal for those wanting to go walking as there are lots of beautiful places to walk, Glatonbury, Ebbor Gorge. Also very close to Shepton Mallet where there is the Mulberry Factory Shop, a must for those women who love handbags!! " (107486065)

    Good standard of accomodation, extremely clean, staff generally friendly and helpful; food excellent.

    Problem at checkout when I queried several items on our bill which were not ours. I was made to feel that I had to justify my query. Problem solved, however when restaurant manager was called and was able to confirm that items were not ours. My impression, poor customer service but the only occasion.

  • 9/10 Felicity ( Volwassen paar) 

    van Stirling , GB  op  18 maart 2009

    "perfection..and you engineered exceptional weather as well..you are mystic geniuses!" (107649362)

    fantastic food ..lovely room..perfect in every way

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  18 maart 2009

    "Perfect for a weekend break and good food." (107941263)

    V.good central location, old hotel - full of character, reception staff and willingness to help was excellent and food very good.

    None to dwell on.

  • 8/10 Julie ( Volwassen paar) 

    van Sutton , GB  op  13 maart 2009

    Comfortable,enjoyable stay, would stay again. Position of hotel was wonderful.

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