Cumberland Hotel, Edinburgh

1 West Coates, Edinburgh, EH12 5JQ 3

Het Cumberland Hotel heeft een prachtig eigen terrein dat uitkijkt op de belangrijkste toeristische route (A8) naar Edinburgh. Wij liggen op slechts 10 minuten ... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
6/10 Uw kamer
5/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 5/10 Anonymous ( Volwassen paar) 

    op  24 augustus 2009

    "redelijk hotel , als alles klaar is zal het er netter uitzien" (107825489)

    goede lokatie om stad te bezoeken en goede verbindingen met bus

    het was niet schoon in de centrale ruimtes van het hotel de tuin die wel in de advertentie werd aangeboden konden we niet gebruiken te krappe eetzaal geen ruimte tussen stoelen

  • 6/10 Denise ( Vriendengroep - volwassenen) 

    van Banbury , GB  op  4 oktober 2009

    Very comfortable bed. Room clean.One member of staff who was efficient and helpful.

    We felt our experience would have been improved by having a comfortable easy chair in the room,not having to select a time for breakfast the day before and having a wider time frame of availabilty for it. Serving until 9am seemed very early for a weekend.Staff training could maybe help too,particularly in observation and anticipation. For example ,my son had just served himself a bowl of cereals and was presented with his cooked breakfast,meaning he had either to leave the cereal to go soggy while he ate the hot food or leave the hot going cold. As another couple were waiting for their cooked breakfast, they could have been served first.A choice of bread for toast would also have raised the quality of the breakfast. I think also it is important that all staff are trained in how to adress guests. When checking out a member of staff was behind reception area sorting laundry.Our key was taken,but we were not asked if we had had a pleasant stay or any pleasantry at all. Consequently we left feeling that our departure was somewhat inadequate and that we did not feel encouraged to return.If the member of staff was not able to deal with departing guests it would have been better had we been asked to wait while someone more accustomed to the role was summoned. My son and I felt that all the right elements were in place ,but a little extra attention to detail would lift the experience significantly.

  • 5/10 Tony ( Volwassen paar) 

    van Roodepoort , ZA  op  28 september 2009

    "Disappointing for the price of the hotel compared to other hotels that we stayed in in Ireland and England for cheaper nightly rates (and they also included breakfast.) A bit like staying in an old age home!" (108420734)

    FAIRLY CENTRAL AND ON THE BUS ROUTE

    Really like staying at your Gran's house, old fashioned, dusty feeling. No dressing table so difficult for a woman to get ready!Breakfast very mediocre. Staff friendly but their English was not good enough to advise you on bus routes, attractions etc.

  • 7/10 Anonymous ( Groep collega's) 

    op  14 september 2009

    Friendly staff

    Self service tea!

  • 9/10 Anonymous ( Volwassen paar) 

    op  8 september 2009

    "Staff were friendly and efficient. We were given early check in with no problems. The room was comfortable clean and pleasant. " (108695221)

  • 9/10 Brian ( Vriendengroep - volwassenen) 

    van Derby , GB  op  21 juli 2009

    "The hotel and staff were fantastic.Good,honest taxi drivers.The whole experience was let down by the breakfast.You dont serve potato smilie faces to adults!" (108474143)

    Very nice staff,room was spacious, clean and comfortable and well decourated.Could not fault it.

    Very poor quality breakfast using the cheapest ingrediants topped off with a potato smilie face on the adult full scottish.Not worth the money.

  • 8/10 John ( Volwassen paar) 

    van Bentleigh , AU  op  12 juni 2009

    "Good, location relatively close to city centre and responsive staff. " (107380538)

    Attentive & prompt service by Reception staff.

    Shower stall too small & very poor water drainage; sliding door didn't shut completely.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Bernard ( Vriendengroep - volwassenen) 

    van Apo ae , US  op  13 april 2009

    "Nice, safe area. Staff was very helpful. Check-in and out was fast and easy. I would certainly stay here again." (107394836)

    Good breakfast. Room was spacious and comfortable. Served a nice cooked meatless option. Staff friendly and helpful. Easy to find from the airport and 20 min walk to downtown or bus stop out front.

    Parking was very tight mostly due to some construction on site. Should be better once that is finished. No mirror in the room, only small one in bathroom. No place to put suitcases. (shelf, bench ...)

  • 8/10 Beverly ( Jong paar) 

    van Aberdeen , GB  op  28 november 2008

    "OVERALL A PLEASANT WEEKEND BREAK WAS HAD AND WILL DEFINATELY STAY THERE AGAIN IN THE FUTURE." (107475994)

  • 6/10 David ( Vriendengroep - volwassenen) 

    van Nottingham , GB  op  11 november 2008

    "OK for a weekend." (108037477)

    Friendly staff; clean room. Well positioned for Murrayfield.

    Small attic room with low ceiling.

  • 2/10 Keith ( Volwassen paar) 

    van Nairn , GB  op  25 september 2008

    "Not pleasent in general." (108098729)

    The location to the city centre.

    There was no hot water in the room to wash in. The shower was also not very hot. We were given no choice of the cooked breakfast. Check out time was too early, not very good that the bill had to be settled on arrival, the recption staff were not very helpful, not a very good choice of complementry tray. Breakfast was cold and not cooked fresh, we were still eating ceral and the cooked breakfast arrived at the table. The whole breafast experience felt rushed.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Anonymous ( Solo zakenreiziger) 

    op  27 augustus 2008

    "Adequate facilities overall but poor value for money and a long distance from the city centre on foot." (107116000)

    Some members of staff were freindly. The hotel was generally very clean.

    The shower was very bad, barely a dribble. Breakfast was not served after 9 and as I had a number of late nights I was unable to get breakfast in the morning. The fire alarm went off and I was accused of smoking in my room, I was not. The room was also cold.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Brandy ( Solo vakantieganger) 

    van Edinburgh , GB  op  23 september 2008

    "one night only, but quite sufficient." (107144622)

    hot water for shower, comfy bed, lots of room, easy access to downtown, friendly helpful staff (called cab for me for very! early flight)

    unless I was doing these things wrong - a little more power in the shower & the alarm clock didn't seem to work. I did have my own though. Forgot to ask if there was a lift. I had one flight of stairs with my suitcase (only one!)

  • 8/10 Miriam ( Solo vakantieganger) 

    van Nice , FR  op  14 augustus 2008

    "S" (108004507)

    Bon accueil, personnel sympa, hotel bien plac

    La literie n'

  • 10/10 Francsisco antoonio ( Volwassen paar) 

    van Sao paulo , BR  op  8 juli 2008

    "Very good except for the lack of arm chais in the roon and a better TV set." (97821136)

    The Hotel is very good but see below

    The roon was good but I missed confortable , not too expensive , arms chais in the roon and a better TV set.

  • 8/10 Anonymous ( Groep collega's) 

    op  8 juni 2008

    "VERY NICE" (97721952)

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  11 november 2007

    Friendly staff

    The key didn't work in the lock (Room No. 1). No eating facilities in the evening. Had to walk around Endinburgh

  • 3/10 James ( Jong paar) 

    van Market harborough , GB  op  7 oktober 2007

    "This hotel is 10 minute walk from the city centre. Generally it was dated and desperately in need of a complete refurbishment. There was a small bar, but we never saw anybody drinking in it. We suspect we were also bitten by something in the bed during the night. When booking it would be informative to have known when the hotel was last refurbished including recent photo's of all areas." (97171294)

    Close to city centre.

    The shower was blocked,the room was cold & the whole hotel was very much in need of a refurbishment. Very expensive for the quality of the accommodation.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Familie met oudere kinderen) 

    op  16 oktober 2007

    "the breakfast was poor, could have been better" (99923932)

    very clean and comfartable,plenty of space,close to city centre.

  • 10/10 Mike ( Solo vakantieganger) 

    van Aberdeen , United Kingdom;GB  op  29 maart 2007

    "The Cumberland Hotel is a very nice, smallish hotel and is always my preferred option when staying in Edinburgh. The staff are extremely polite and helpful and the rooms are very comfortable." (99647959)

  • 7/10 Anonymous ( Familie met jonge kinderen) 

    op  5 januari 2007

    "The prize is rather high for the peripherical location. It is a high-street prize!. The accomodation is OK." (99404439)

    The information regarding the location is misleading. The hotel is not in 15-min walk of the center.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Jong paar) 

    op  9 december 2006

    It was reasonably clost to Princes Street.

    The shower did not work and breakfast was ok, but certainly not the best we have had!

  • 10/10 Anonymous ( Vriendengroep - volwassenen) 

    op  29 november 2006

    Very friendly staff, good breakfast, excellent location

    very weak shower pressure with water going from hot to cold. Several times I had to ring the front doorbell continuously before anyone answered.

  • 8/10 A ( Volwassen paar) 

    van Aberdeen , United Kingdom;GB  op  19 november 2006

    situation good, staff pleasant

    no smoking area

  • 9/10 Anonymous ( Volwassen paar) 

    op  4 september 2006

    "The hotel was easy to find but getting into the carpark was a bit tricky. I would have liked some help with the suitcases, as there was no lift and I walk with a stick. However, the staff were pleasant and competent and most helpful in arranging for us to have a continental breakfast in our room (brought up the night before) since we were leaving too early to have breakfast. The room was spotlessly clean, the bed was extremely comfortable and there were plenty of pillows - not something you usually get without asking. Tea/coffee making facilities were available - only 2 biscuits unfortunately. There was a bath, which I like for my aches and pains and my husband said the shower was good too. You can open the windows - brilliant for those of us who like fresh air and there was no problem with noise either from outside or from other rooms. We didn't have the opportunity to use the dining room but it looked very nice. Check in was easy and we just had to leave the keys when we left in the early hours. Overall a very pleasant stay." (3305234299)

    The bed was comfortable, the bathroom clean and adequate and the staff were most helpful in providing a continental breakfast for us before the regular breakfast time.

    The pink striped wallpaper. No lift and no help was offered carrying large suitcases up to the first floor, although staff could see I was walking with a stick.

  • 4/10 Colm ( Solo zakenreiziger) 

    van Leap , Ireland;IE  op  29 augustus 2006

    "It may be that room 3 is the only room with the problems I encountered (Ive not seen any other rooms in the hotel), but anyone that wants to sleep later than 6am will be sorely disappointed." (3305136973)

    Near town.

    Room 3 next to the kitchen is terrible. Anyone There is woken up by the staff first thing in the morning. The toilet/shower area smells terrible, and has very low quality linoleum floor.

  • 5/10 Anonymous ( Volwassen paar) 

    op  26 augustus 2006

    "It was quite expensive because of the music festival in Edinburgh." (3304947735)

    The location. Breakfast.

    The bathroom was not cleaned on the floor

  • 5/10 Anonymous ( Vriendengroep - volwassenen) 

    op  18 augustus 2006

    "Poor quality given the cost. There seemed to be no-one in charge although the staff were friendly and worked hard. Standard of hygiene in the kitchen was questionable (a visit was necessary by the friends with no cold water.) The cooked breakfast included a smiley potato face which was looked at in bemusement by the foreign guests!" (3304955758)

    poor standard of upkeep of hotel. In our group, one had no cold running water and another was unable to get out of the bathroom unless somebody lifted the door up from outside! These were not rectified despite requests to staff. Non-existent water pressure in the attic.

  • 7/10 Anonymous ( Vriendengroep - volwassenen) 

    op  16 augustus 2006

    "avrei voluto avere maggiori informazioni sulla camera e maggiori dettagli sulla colazione" (3305067669)

    l'ambiente, la citt

    nulla di particolare

  • 8/10 Craig ( Familie met oudere kinderen) 

    van Rotherham , United Kingdom;GB  op  12 augustus 2006

    "The decor of the hotel was beautiful & the staff were very friendly. There was only one thing that I would change and that would be to serve a different breakfast each morning. Even just a change to the way the eggs were prepared would have made a difference." (3305127358)

    The location of the hotel in being able to walk to almost all of the attractions was great for us.

    Due to a lot of furniture in the room we were constantly bumping into something when moving around.

  • 5/10 Ian ( Volwassen paar) 

    van Carlisle , United Kingdom;GB  op  1 augustus 2006

    close to city centre

    noisy

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  22 juli 2006

    "The hotel is in an ideal location for visiting the undoubted attractions that Ednurgh has to offer. The price charged for one nights Bed & Breakfast was to high. The breakfast was not very good with the fruit juices and milk being warm." (3305053015)

    The proximity to Edinburgh City Centre and off road car parking.

    The quality of the hotel and the food served did not match the price charged.

  • 5/10 Anthony ( Volwassen paar) 

    van Rothesay , United Kingdom;GB  op  9 juli 2006

    "The hotel policy posted on the wall of our room stated that no alcohol was to be consumed in the room. Firstly I consider that what I do in my room is up to me and secondly, why is this not stated as policy on their Internet information? I note in previous reviews the poor quality of breakfast and can report that nothing has changed. Everything was over cooked so that you could bounce the fried egg on the floor and I have never experienced crunchy sausage before either. I will not be returning to the Cumberland Hotel" (3304925473)

    The accommodation was clean and adequate

    The floor boards were loose and the Lavatory seat was detached from the toilet and looked as though it had been like that for some time. It was also made of wood that was cracked in places, which I do not consider very hygenic

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  2 juli 2006

    "First it should be known that it is not Edinburgh proper and requires a cab ride or walk to the station in order to take the train into the heart of the city." (3304895246)

    It was on the ground floor. Although a fairly long walk it was in a straight line from the train station.

    Although clean it was worn. Drapes and linens could use an update. The staff was friendly but not from the area so could not give informative answers to queries.

  • 8/10 Dorothy ( Vriendengroep - volwassenen) 

    van Banff , United Kingdom;GB  op  28 juni 2006

    fine and central for train

    no vodka in bar

  • 5/10 Philip ( Volwassen paar) 

    van York , United Kingdom;GB  op  8 juni 2006

    "Hotel looks impressive but suspect some of the stars awarded are for facilities such as internet access. Too many little niggles over one weekend - taxi not booked, even though told it had been; instant coffee at breakfast; room not cleaned (although offer to clean it made at about 5.30pm, when we really wanted to rest and get ready for going out in the evening). There needs to be a lot more attention to detail." (3304617790)

    Location and ease of getting into Edinburgh's main areas.

    Proximity of room to bar; view of rubbish from bedroom windows; quality of breakfast.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  27 mei 2006

    The local flair, friedlyness of the staff

    Reception already closed when arrived (0:15)

  • 8/10 Anonymous ( Familie met oudere kinderen) 

    op  16 mei 2006

    It was cosy

    Location is not that good you always have to take the bus which can be confusing.

  • 7/10 Peter ( Volwassen paar) 

    van Montrose , United Kingdom;GB  op  6 mei 2006

    "I think the age of the persons to be using the accommodation should be asked. Keep room 8 for the young ones." (3304599342)

    Friendly atmosphere

    The shower was not the best ( room 8 )

  • 9/10 John ( Familie met oudere kinderen) 

    van Lewisville , United States;US  op  28 april 2006

    "Not really a hotel, more a bed and breakfast. The staff were extremely nice and went out of their way to be helpful. For those of us traveling from the US a description of what a full English breakfast was would have been useful. Information about the local bus system, which stopped right out front, would also have been appreciated." (3304465127)

    Spacious room. Didn't have to ask for heat (problem elsewhere we stayed).

    Minor things only - low water pressure in the shower, lack of a decent reading light over the bed.

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  21 april 2006

    "Pens" (3304536066)

    Desayuno excelente,habitaci

    Si la habitaci

  • 4/10 Stuart ( Familie met oudere kinderen) 

    van Derby , United Kingdom;GB  op  18 april 2006

    "none" (3304509456)

    not a lot,

    it was like staying in an army barracks, you where given instructions on where to sit and so forth

  • 8/10 Janette ( Volwassen paar) 

    van Llanerchymedd , United Kingdom;GB  op  28 maart 2006

    "Generally very comfortable. Would have preferred a room with a bath. Room was clean and so was the shower ensuite. Breakfast good. Nice quite location." (3304358465)

    View across to the deaf school . Room was quiet without noise from the traffic

    Mugs instead of cups for the tea/coffee in the room. More tea/coffee sachets and milks

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