Holiday Inn London Heathrow, Hillingdon, London

Sipson Way /Bath Road, Heathrow, Hillingdon, Hillingdon, London, UB7 0DP 4

This contemporary and modern hotel boasts comfortable rooms, which offer sophisticated decor,and luxurious furnishings, and the International Heathrow Meeting a... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 6/10 Shane ( Jong paar) 

    van Dubai , AE  op  15 april 2009

    "Great facilities, marred by a disappointing customer experience at the beginning." (107689258)

    Very pleased with the room. It was clean, stylish and well presented and transport to and from the airport was very efficient and enjoyable. Hotel staff were helpful upon check-out in calling us a taxi immediately.

    We booked our hotel accommodation online and received the following confirmation from the email address sp@holidayinnheathrow.co.uk: "Your Booking is Confirmed - Booking Reference: 107689258 Pin code: 6147". However, when we arrived at the hotel at 9:30pm, tired from our journey, we were told that there was no record of our reservation. The staff member at the check-in counter was cold and unfriendly. We were shocked and weren't sure what to do since we had the record of our successful booking on our Blackberry. We were also extremely concerned as we had an early flight to catch the next morning and the reason we'd chosen the Holiday Inn was so that we could have a few hours of decent sleep. We were told repeatedly that we weren’t showing up in the system and then were told that the booking was there, but it was for the previous evening. The staff member looked at us blankly in a manner similar to a certain customer-facing character from Little Britain (“The computer says no”). Eventually after consulting with a colleague, the staff member was able to rebook us in. We thought it was worth highlighting that we were treated in an unwelcoming and unprofessional manner and it left an unpleasant aftertaste.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 2/10 Peter ( Volwassen paar) 

    van London , GB  op  6 juni 2009

    "We expected a generally good standard but can say without doubt we will avoid this hotel and all Holiday Inns in future. We travel between Dubai and the USA frequently and like to stop in London to vist family and friends. Would certainly not reccommend this hotel to any friends or collegues." (107481954)

    Hard to find any good points. It was an extremely lack lustre experience. Surly, unhelpful, uncommunicative reception staff. 6am alarm call given at 6.25am. Badly cracked floor tiles in bathroom, had to put towel down to avoid cutting feet. No useful shower cap/ cotton buds/body lotion in bathroom ( this is supposed to be a 4* hotel for travellers convenience) Extortinate charges for local London phone calls. We were charged a full daily rate for internet £9-99 so we could verify our booking to the desk staff.

    See above.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Kevin ( Volwassen paar) 

    van Calgary , CA  op  22 juni 2009

    "Okay " (107538058)

    Friendly check in

    No vending machine for snacks No mini bar Poor service in restaurant No ice machines

  • 9/10 Anonymous ( Volwassen paar) 

    op  13 juni 2009

    "Overall experience very good - only the high cost would stop us from staying more than one night" (107787151)

    Friendly efficient staff, helpful, clean

    None come to mind

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  15 april 2009

    Check in staff always answer the phones even she/he is handling check in customers and that often disrupted check in process. Sometimes it takes long time to finish telephone and check in customers have to wait. This is absolutely awful. Check in staff should not answer the phone while they are handling customers over the counter.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  9 juni 2009

    "good" (107965644)

    clean, good design, cheerful, well run

    have to pay for all extras, I would really like free Wifi

  • 9/10 Anonymous ( Volwassen paar) 

    op  28 mei 2009

    "Although we had a very short stay we found the room very comfortable." (107894786)

    Easily accessible to airport terminals which was what we were looking for.

  • 8/10 Jonathan ( Volwassen paar) 

    van Dammam , SA  op  26 mei 2009

    "Very good value for money but maintenance etc. perhaps need looking at. As we were only there for one night it was not worth making a big fuss and at the end of the day you get what you pay for." (107572681)

    Clean and well organized and stayed because of location of Heathrow airport as we had 10 am flight.

    Room was great - 2215 but walls are too thin - you can hear the conversation next door!! and A/C was clearly not working as it was like a greenhouse and incredibly uncomfortable.

  • 8/10 Philip ( Solo zakenreiziger) 

    van Walnut creek , US  op  23 mei 2009

    "A good choice for a short stay at Heathrow" (107825917)

    Good location for Heathrow. Convenient car parking below the hotel. Heathrow Hopper No 4 shuttle provides access to the Terminals 1-3.

  • 6/10 Anonymous ( Volwassen paar) 

    op  8 mei 2009

    "Due to excellent location of this hotel we might stay again if we are desperate but in such an unlikely event we would make every attempt to not eat there." (107730437)

    excellent location near Heathrow, has car park, and good access to Underground

    First non-smoking room we were given smelled of smoke, also one of the upper hallways absolutely reeked. Day 1 dinner: Bank Holiday buffet was overpriced. Canadian Club and lemonade cocktail from bar had zero alcohol and tasted like rosewater. Day 2 dinner (via Room Service): Canadian Club and lemonade cocktail had zero alcohol and tasted like very watery Coke. Battered fish reeked of garlic and there was no malt vinegar - no vinegar at all was included - a travesty! Weren't we in England??? There were napkin and utensils for only one person so we had to share a fork. Called Room Service but line busy, after a while we gave up. Desk removed one drink charge from final bill. Parking and Internet fees overpriced. Internet access cumbersome to set up, at least if you want to retain any security on your laptop.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  29 april 2009

    "Very fit for purpose" (107884742)

    Staff very good, helpful and polite

    Corridors and lobby a little "tired"

  • 7/10 Richard ( Volwassen paar) 

    van Col;dstream , GB  op  14 april 2009

    " the hotel was really clean and the staff were friendly I was really upset by the phone call at 10m the night before a really early flight to check the booking we had made. This was queried when we booked in and cleared up or so I thought. It was really thoughtless to make a call to our room this late at night especially as the hotel must be used for people taking early morning flights quite often and the staff should be aware of this!" (107302365)

    The check in staff were really friendly and the questions we asked were dealt with efficiently and quickly

    The phone call at 10.pm on the night before a really early flight

  • 8/10 ( Volwassen paar) 

    van Shatin , HK  op  2 april 2009

    "ok" (107731603)

    room is clean and tidy.

    food in the only restaurant was barely acceptable.

  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  27 maart 2009

    Rooms were very modern and comfortable

    No way we could see to switch off the two room lights except at the wall plugs

  • 8/10 Venkatesh ( Jong paar) 

    van Hythe , GB  op  19 maart 2009

    Decent Food & accomodation

    my reservation had a request to charge my employer's credit card and the hotel refused to accept that request. The hotel should have got back to us before that if they couldnt accept our credit card payment request. Thank god i had my credit cards otherwise it would havebeen embarrsssing.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  17 maart 2009

    "would gladly stay again" (107955949)

    room was very clean and convenient, staff was helpful and courteous

    no free wifi; I alawys think that in a hotel like the holiday inn that should come as part of the package

  • 8/10 Andrew ( Solo vakantieganger) 

    van Cheltenham , AU  op  8 maart 2009

    "Great for a stopover for a connecting flight from Heathrow. Very handy for Car hire pickup or drop off (Hertz, Avis etc)" (107845835)

    Location to Heathrow, restaurant service, room size

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  5 februari 2009

    "Very good" (107795651)

    Good value room. Ease and speed of booking process.

    Long wait for check in as not enough staff on duty. Check out staff were rushed so not very hospitable

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Ava ( Solo vakantieganger) 

    van Midlothian , US  op  22 juli 2008

    "Enjoyable." (108033063)

    Good location, great food and service.

    Would have liked a free shuttle to the airport rather than having to pay for the short ride.

    8 van de 8 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  13 januari 2009

    Nice big hotel. Comfy bar. Internet each room.

    The on line booking system usually works well for me but this time there was no booking for me at the hotel. Not fun!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Roger ( Solo zakenreiziger) 

    van Manama , BH  op  8 januari 2009

    "I have used holiday inn on many occassions and find it to be very comfortable and a good experience." (107770400)

    i have used your site on many occassions to book hotels and find it to be very informative and up todate.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Aaron ( Groep collega's) 

    van Bristol , GB  op  7 januari 2009

    "The Hotel was clean and tidy, staff were friendly, food was OK Parking was misleading and expensive." (107251815)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 C ( Vriendengroep - volwassenen) 

    van Bath , GB  op  6 januari 2009

    "It was only one night but the staff were efficient and friendly, and the room service was good." (107967450)

    We arrived very late through delayed flight but were treated with courtesy by the reception staff.

    Didn't have any

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Ann ( Solo zakenreiziger) 

    van Trawden , GB  op  5 januari 2009

    "Very enjoyable. Excellent value for airport hotel" (107861574)

    Everything of a very high standard

    Not a bad point but arriving very late at night and departing very early following morning, I would really have appreciated a bottle of water in the room....

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  5 januari 2009

    "it would be nice if there was a shuttle service to the hotel from the car rental returns " (107875277)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Kevin ( Solo zakenreiziger) 

    van Greysteel , GB  op  4 januari 2009

    The one and only bad point I had about the stay was the icy attitude of the female recption staff. While booking in and out I felt that It was a bother to her with one woman making eye contact only once through the whole process.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 James ( Volwassen paar) 

    van Steinfort , LU  op  23 mei 2008

    "I booked a twin-bedded smoking room. At the reception desk I was offered a non-smoking room. The receptionist did not consult my booking form. I was then offered a smoking room. When I entered the room it was a double-bedded room and there was no ash-tray. I requested an ash-tray at reception but the staff seemed to be more interested in the business clients who arrived after me and it took 15 minutes to find me an ash-tray. I went to the bar with my wife for a snack and was photographed several times by a publicity photographer. When I told him that I did not agree to be photographed he replied Don't worry about it. The manager was called and apologised but seemed to be able to do nothing to ensure that my photograph would not appear in publicity for the hotel." (97455805)

    The food

    The room did not correspond with my on-line booking

    9 van de 9 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Suzanne ( Solo vakantieganger) 

    van Stockport , GB  op  1 januari 2009

    "Excellent all round." (107767680)

    Clean, quiet, all facilities you need, friendly staff.

    Hotel Hoppa bus drop off point too far away if you have luggage

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Pierre ( Man/man of vrouw/vrouw paar) 

    van Fremont , US  op  23 december 2008

    "Good" (107578479)

    Courteous staff and good accommodation.

    Breakfast is on the expensive side.

  • 3/10 Peggy ( Volwassen paar) 

    van Winnipeg , CA  op  22 juni 2008

    "This was the most expensive hotel we stayed at during our stay in the UK and the poorest value for money. Generally the hotel was overpriced and pretentious, most of the staff spoke English poorly or not at all. Reception staff not responsive to requests to book a taxi. " (97051892)

    Food in restaurant was excellent. Only adequate in the bar.

    In the restaurant we tried to tell a waitress that a family had sat briefly at a neighbouring table and a child had pretended to drink from one of the glasses she could not or would not understand us and refused to change the dirty glass. Serving staff should have at least a working knowledge of the English language. Plug in bathroom sink did not work, would not hold water. Requested staff at reservation desk to order a taxi for us to arrive at 5am. We were waiting but taxi did not arrive and after 2 further requests a limo was ordered and arrived. Not impressed. Amenities in the bathroom inadequate and very limited.

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Y. ( Solo zakenreiziger) 

    van Blackburn , GB  op  3 december 2008

    "I like it.." (107385525)

    Everything except what will follow down.......

    Don't define it as bad.., maybe other requirements, such as.., Whay Pay TV..? Why Pay Internet access..? Mini Bar is good to have. Little amount of cofee.. No soap bars.. You didnt give me the choice on net to choose a Smoker or Non-smoker room. Why Tray charges for Room Service..? Suppose I want a Cup of Coffee..; I pay £2.50 for the coffee and £3.50 for the service... I find it unjustified..

  • 10/10 Anonymous ( Solo vakantieganger) 

    op  2 december 2008

    "Perfect!" (107808616)

    Delicious breakfast included in stay!

  • 6/10 Claes ( Volwassen paar) 

    van Göteborg , SE  op  23 november 2008

    Price of breakfast

  • 8/10 Anonymous ( Volwassen paar) 

    op  12 november 2008

    "Excellent accommodations. Close to Terminal 3 at Heathrow." (107595878)

    Room was very clean, tidy and quiet. Room was very well designed and appointed.

    Toilet tank leaked with constant dripping sound. TV remote difficult to negotiate even with the limited TV channel selection.

  • 10/10 Greg ( Solo vakantieganger) 

    van New hope , US  op  4 november 2008

    "This was the best value for my pounds of any hotel I have ever stayed at in the UK. " (107492421)

    Great Location to T4, hotel was beautiful. The late bar dinner was really good. Gym was small but perfect for a preflight run and workout.

    No HotelHoppa bus to Term4, I had to take a cab at 3 times the price. A contential breakfast option would be nice.

  • 6/10 Anonymous ( Volwassen paar) 

    op  20 mei 2008

    "For one night it was ok - as we had a good price-deal!!!!! In no way would it have been acceptable for a longer stay or charged at full price!!" (97083094)

    Hotel was mostly clean, tidy and well provisioned. Staff were helpful, polite and friendly.

    Room was small. there appeared to be space and fittings for a fridge - BUT NO FRIDGE. Bathroom floor tiles were loose - the grout between (in front of the loo) was discoloured and when the adjacent tiles were trodden on a reddish brown liquid like dried blood appeared!!!!!!!!!!!!! Reception and Housekeeping did not answer the phone when i called to report the faults from the room phone!!!!

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

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