Holiday Inn London Heathrow, Hillingdon

Sipson Way /Bath Road, Hillingdon, UB7 0DP 4

This contemporary and modern hotel boasts comfortable rooms, which offer sophisticated decor,and luxurious furnishings, and the International Heathrow Meeting a... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 6/10 Shane ( Jong paar) 

    van Dubai , AE  op  15 april 2009

    "Great facilities, marred by a disappointing customer experience at the beginning." (107689258)

    Very pleased with the room. It was clean, stylish and well presented and transport to and from the airport was very efficient and enjoyable. Hotel staff were helpful upon check-out in calling us a taxi immediately.

    We booked our hotel accommodation online and received the following confirmation from the email address sp@holidayinnheathrow.co.uk: "Your Booking is Confirmed - Booking Reference: 107689258 Pin code: 6147". However, when we arrived at the hotel at 9:30pm, tired from our journey, we were told that there was no record of our reservation. The staff member at the check-in counter was cold and unfriendly. We were shocked and weren't sure what to do since we had the record of our successful booking on our Blackberry. We were also extremely concerned as we had an early flight to catch the next morning and the reason we'd chosen the Holiday Inn was so that we could have a few hours of decent sleep. We were told repeatedly that we weren’t showing up in the system and then were told that the booking was there, but it was for the previous evening. The staff member looked at us blankly in a manner similar to a certain customer-facing character from Little Britain (“The computer says no”). Eventually after consulting with a colleague, the staff member was able to rebook us in. We thought it was worth highlighting that we were treated in an unwelcoming and unprofessional manner and it left an unpleasant aftertaste.

    12 van de 12 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Nimisoere ( Ander) 

    van Port harcourt. rivers state. nigeria. , US  op  18 december 2009

    "I would stay at Days Inn anytime I have the opportunity." (108489749)

    Friendly and handy staff. Hotel's proximity to the Van Ness Metro is an advantage for moving around.

    Information about the working of facilities in the room would assist first time travellers. Ihe refusal to grant a late check-out and charging a full day rate for 6 extra hours of stay marred the sweet memories of the 13 days stay.

  • 8/10 Matthys ( Volwassen paar) 

    van San juan capistrano , US  op  16 december 2009

    "Buffet in restaurant was great, food wise, but service was a little slow. Waited a long time for our bill to arrive, although the restaurant was almost empty. Sunday night blues??" (108541798)

    Hotel suggested we use a cab to airport instead of waiting for a bus. Worked like a dream at same price as bus!

    Although it was a non-smoking room, as requested, the room did smell from smoke. I assume a previous visitor smoked, although the room was clearly marked as non-smoking. House keeping should have checked!

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  6 december 2009

    Ease of getting there by Hoppa from Term 3, absolute quietness even though so close to airport, comfortable bar/dining areas.

  • 6/10 Michael ( Solo zakenreiziger) 

    van Calgary , CA  op  12 oktober 2009

    "2.5/5" (108111113)

    proximity to Heathrow Terminal Price of room comfortable bed

    no hair wash supplied poor cable TV selection charge for internet urine stains on toilet seat difficult to get good help from staff, too busy

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  26 augustus 2009

    Very convenient for Heathrow terminals. Staff helpful and pleasant. Cleanliness good.

    Plug of washbasin did not work. Side panel of bath coming away. Breakfast buffet expensive.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 N ( Groep collega's) 

    van Bangkok, , TH  op  24 augustus 2009

    It's about 9 pm. when I did check-in,the reception man was very unreasonable, he kept talking with his colleague ignoring that I was waiting. He ignore the booking comfirmation I handed to him and check me into a wrong room. After my complaint, he blamed the system. He disturbed me with many idiot questions before doing his job. The management should identify who was the guy servicing me from the system and do some adjustment

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  23 augustus 2009

    "I was pleasantly suprised at the standard of the hotel and taxis waiting outside the hotel gave excellent service (unlike taxis from the airport)." (107308916)

    Very clean, very quiet (no traffic noise). I like the idea of different pillows, giving choice of firmness.

    I would have liked some help with my luggage as I am in my 70's and had a very heavy suitcase. Opening doors to the lifts was difficult. I found it confusing to find out how to switch lights and aircon on as it was dark in the room and I couldn't read instructions.

  • 10/10 Donald ( Volwassen paar) 

    van Cupar , GB  op  23 augustus 2009

    "I would recommend this hotel to others." (108933949)

    Very helpful and friendly staff in reception and cleaners.

    3 Holiday Inn hotels round Heathrow they need different names so taxi drivers know which one to take you to.

  • 8/10 Nicolai ( Solo zakenreiziger) 

    van Cambridge , GB  op  21 augustus 2009

    "It's still quite a nice hotel in a very good location for Heathrow airport. I think I'll look for dinner somewhere else at the moment though." (108388354)

    Good location, now has reasonable room prices, comfortable rooms. Quality of breakfast is very good. Staff are helpful. Good tea-making facilities in the room.

    Someone had left the window partly open so noise woke me up early - usually the soundproofing in this hotel is excellent but not when the outer window is left open! Breakfast is pretty expensive. The dinner buffet has been replaced with a rather limited and mean fixed-price menu.

  • 2/10 Peter ( Volwassen paar) 

    van London , GB  op  6 juni 2009

    "We expected a generally good standard but can say without doubt we will avoid this hotel and all Holiday Inns in future. We travel between Dubai and the USA frequently and like to stop in London to vist family and friends. Would certainly not reccommend this hotel to any friends or collegues." (107481954)

    Hard to find any good points. It was an extremely lack lustre experience. Surly, unhelpful, uncommunicative reception staff. 6am alarm call given at 6.25am. Badly cracked floor tiles in bathroom, had to put towel down to avoid cutting feet. No useful shower cap/ cotton buds/body lotion in bathroom ( this is supposed to be a 4* hotel for travellers convenience) Extortinate charges for local London phone calls. We were charged a full daily rate for internet £9-99 so we could verify our booking to the desk staff.

    See above.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Philip ( Volwassen paar) 

    van Ivybridge , GB  op  21 juli 2009

    "Would definitely use this hotel again as a transit stop for Heathrow but note that it's not practical to leave a car here and go on holiday. " (107406561)

    Very close to Heathrow but amazingly quiet. Excellent buffet dinner at weekends. Good size room very well appointed.

    Breakfast is far too expensive (more than the 3 course buffet dinner!) A cheaper alternative would be welcome for those who don't want the full works.

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  15 april 2009

    Check in staff always answer the phones even she/he is handling check in customers and that often disrupted check in process. Sometimes it takes long time to finish telephone and check in customers have to wait. This is absolutely awful. Check in staff should not answer the phone while they are handling customers over the counter.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Kevin ( Volwassen paar) 

    van Calgary , CA  op  22 juni 2009

    "Okay " (107538058)

    Friendly check in

    No vending machine for snacks No mini bar Poor service in restaurant No ice machines

  • 9/10 Anonymous ( Volwassen paar) 

    op  13 juni 2009

    "Overall experience very good - only the high cost would stop us from staying more than one night" (107787151)

    Friendly efficient staff, helpful, clean

    None come to mind

  • 9/10 Anonymous ( Volwassen paar) 

    op  9 juni 2009

    "good" (107965644)

    clean, good design, cheerful, well run

    have to pay for all extras, I would really like free Wifi

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  28 september 2009

    "OK" (108241128)

    I dislike the fixed shower head. My preference is always for a flexy shower

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  28 mei 2009

    "Although we had a very short stay we found the room very comfortable." (107894786)

    Easily accessible to airport terminals which was what we were looking for.

  • 8/10 Jonathan ( Volwassen paar) 

    van Dammam , SA  op  26 mei 2009

    "Very good value for money but maintenance etc. perhaps need looking at. As we were only there for one night it was not worth making a big fuss and at the end of the day you get what you pay for." (107572681)

    Clean and well organized and stayed because of location of Heathrow airport as we had 10 am flight.

    Room was great - 2215 but walls are too thin - you can hear the conversation next door!! and A/C was clearly not working as it was like a greenhouse and incredibly uncomfortable.

  • 8/10 Philip ( Solo zakenreiziger) 

    van Walnut creek , US  op  23 mei 2009

    "A good choice for a short stay at Heathrow" (107825917)

    Good location for Heathrow. Convenient car parking below the hotel. Heathrow Hopper No 4 shuttle provides access to the Terminals 1-3.

  • 6/10 Anonymous ( Volwassen paar) 

    op  8 mei 2009

    "Due to excellent location of this hotel we might stay again if we are desperate but in such an unlikely event we would make every attempt to not eat there." (107730437)

    excellent location near Heathrow, has car park, and good access to Underground

    First non-smoking room we were given smelled of smoke, also one of the upper hallways absolutely reeked. Day 1 dinner: Bank Holiday buffet was overpriced. Canadian Club and lemonade cocktail from bar had zero alcohol and tasted like rosewater. Day 2 dinner (via Room Service): Canadian Club and lemonade cocktail had zero alcohol and tasted like very watery Coke. Battered fish reeked of garlic and there was no malt vinegar - no vinegar at all was included - a travesty! Weren't we in England??? There were napkin and utensils for only one person so we had to share a fork. Called Room Service but line busy, after a while we gave up. Desk removed one drink charge from final bill. Parking and Internet fees overpriced. Internet access cumbersome to set up, at least if you want to retain any security on your laptop.

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  29 april 2009

    "Very fit for purpose" (107884742)

    Staff very good, helpful and polite

    Corridors and lobby a little "tired"

  • 7/10 Richard ( Volwassen paar) 

    van Col;dstream , GB  op  14 april 2009

    " the hotel was really clean and the staff were friendly I was really upset by the phone call at 10m the night before a really early flight to check the booking we had made. This was queried when we booked in and cleared up or so I thought. It was really thoughtless to make a call to our room this late at night especially as the hotel must be used for people taking early morning flights quite often and the staff should be aware of this!" (107302365)

    The check in staff were really friendly and the questions we asked were dealt with efficiently and quickly

    The phone call at 10.pm on the night before a really early flight

  • 8/10 ( Volwassen paar) 

    van Shatin , HK  op  2 april 2009

    "ok" (107731603)

    room is clean and tidy.

    food in the only restaurant was barely acceptable.

  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  27 maart 2009

    Rooms were very modern and comfortable

    No way we could see to switch off the two room lights except at the wall plugs

  • 8/10 Venkatesh ( Jong paar) 

    van Hythe , GB  op  19 maart 2009

    Decent Food & accomodation

    my reservation had a request to charge my employer's credit card and the hotel refused to accept that request. The hotel should have got back to us before that if they couldnt accept our credit card payment request. Thank god i had my credit cards otherwise it would havebeen embarrsssing.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  17 maart 2009

    "would gladly stay again" (107955949)

    room was very clean and convenient, staff was helpful and courteous

    no free wifi; I alawys think that in a hotel like the holiday inn that should come as part of the package

  • 8/10 Andrew ( Solo vakantieganger) 

    van Cheltenham , AU  op  8 maart 2009

    "Great for a stopover for a connecting flight from Heathrow. Very handy for Car hire pickup or drop off (Hertz, Avis etc)" (107845835)

    Location to Heathrow, restaurant service, room size

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  5 februari 2009

    "Very good" (107795651)

    Good value room. Ease and speed of booking process.

    Long wait for check in as not enough staff on duty. Check out staff were rushed so not very hospitable

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Ava ( Solo vakantieganger) 

    van Midlothian , US  op  22 juli 2008

    "Enjoyable." (108033063)

    Good location, great food and service.

    Would have liked a free shuttle to the airport rather than having to pay for the short ride.

    8 van de 8 personen vonden deze hotelbeoordeling nuttig:

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