The Suffolk Hotel Golf and Leisure club, Bury St Edmunds

Golf And Country Club, Fornham St Genevieve, Bury St Edmunds, IP28 6JQ
3   Hotel

Suffolk Hotel Gold & Leisure has 40 bedrooms, many with great views across the golf course and woods. The redesigned 18 hole golf course is described ... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 2/10 John ( Jong paar) 

    van Dereham , GB  op  30 november 2009

    "Poor value for money" (108109143)

    Bar staff and food at night excellent

    Bedroom:Decor tired ,toilet seat vynal peeling sharp.lack of complimentery beverages in room,stained bed throw,cracked tile in bathroom floor, Breakfast staff not friendly or seen much,long wait for cooked breakfast cold when arrived,porridge ordered not received, .no milk available ,no fresh fruit

  • 6/10 Anonymous ( Volwassen paar) 

    op  30 november 2009

    "The hotel was generally clean and freindly but, since we weren't bothered about the golf, maybe we didn't really appreciate it." (108759607)

    Room was clean and had all the facilities we needed. Staff were friendly and generally helpful. Spa and pool facilities were good.

    Although staff were enthusiastic they did tend to be easily distracted, the reception desk was unmanned when we checked in which was disconcerting. The pool shower area was being cleaned while we were in there so we were unable to use it, the workmen were walking from outside straight into the pool area without wearing overshoes, and leaving the outside door propped open... Chilly!

  • 7/10 M ( Solo zakenreiziger) 

    van Christchurch , GB  op  12 oktober 2009

    "Would stay here again. Ate in the bar which had a fairly limited menu was never offered a restaurant option." (108280855)

    Lovely big room, nice breakfast handy location for Bury St Edmunds. Had the added bonus of a balocony which overlooked the golf course.

    Found that you could here people in the other rooms, to the extent that I thought it was my mobile ringing when it was the room above. Staff in the bar seemed more interested in chatting to each other and taking pictures on their mobiles than keeping an eye on service.Yet another hotel where the TV chanels not as described and not helped by the fact the remote did work the TV properly.

  • 7/10 Anonymous ( Familie met jonge kinderen) 

    op  4 oktober 2009

    "Very nice" (108819704)

    The food was very good, the cleanliness was good, overall very nice

    No body on reception when arrived, did not know we were coming despite booking on internet

  • 7/10 A c ( Volwassen paar) 

    van Hemel hempstead , GB  op  29 september 2009

    "No problems at all - just room decor looking a little jaded." (108126139)

    Room comfortable and clean. Staff helpful and breakfast excellent.

    Reception area closed and had to use Spa reception area as mid-afternoon. Rooms looking a little tired - could do with some re-furbishment.

  • 6/10 Lee ( Familie met oudere kinderen) 

    van Swadlincote , GB  op  21 juli 2009

    "It was fine, but with that location, better management / organisation and a bit of sprucing up it could be so much better." (107413017)

    Staff that were on duty were very willing!

    Arrived 11pm - No reception or sign to indicate who to call / contact. Insufficient staff at Breakfast, female supervisor was poor. At one point raising her voice to staff in the restaurant.

  • 8/10 Leon ( Volwassen paar) 

    van Lowestoft , GB  op  19 juli 2009

    "Room very good will stay again if in locality." (108601722)

    Breakfast was very good fresh fried eggs and croissants made on request quickly and overall service very good.

  • 9/10 Anonymous ( Groep collega's) 

    op  10 juni 2009

    "Very good, cannot complain (except for the complimentary ginger biscuits - yuck!)." (107607358)

    Was for my friends wedding and everything was perfect!

    The area where the marriage took place was slightly dark so it was hard to get good pics.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Jong paar) 

    op  3 juni 2009

    "Apart from breakfast Ok, but would question whether I would stay again because of service and attitude on breakfast. I don't need to get annoyed on a leisure weekend away. Also, what if I had needed other service from the hotel, what response would I have got?" (107541475)

    Room nice and very spacious. Lovely outlook onto the golf course.

    Breakfast service was awful on first morning - Sunday. Had to ask for plates and bowls, then teaspoons. Ran out of sausages and bacon, were told they would be ready in a few minutes. Eventually brought a small amount out 20 mins later by which time there were no eggs. Then ran out of sausages again. Staff did not seem to care about service at all. Gave a very bad impression of the hotel and all guests were getting worked up. Monday morning's breakfast was like walking into a different restaurant, plenty of food and crockery available and good service.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Ander) 

    op  19 juni 2009

    Rooms clean and comfortable

    Evening meal restaurant service slow and food not great Breakfast quite adequate buffet.

  • 10/10 Anonymous ( Familie met oudere kinderen) 

    op  25 februari 2009

    "would definitely stay there again" (107807679)

    plesant and polite staff child friendly,nice scenary and qiuet location

    shower didnt drain properly but when receptionist was informed she took details and said she would inform the maintenance crew.

  • 3/10 Grant ( Jong paar) 

    van Norwich , GB  op  22 december 2008

    Nobody on reception when checked on, had to hunt around, Finally found someone in leisure club.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  30 november 2008

    Leisure facilities excellent, huge gym, great 17m pool, sauan etc Bar food decent and restaurant staff were excellent.

    Breakfast OK, but a limited spread. Receptionist a little impersonal.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  22 september 2008

    Reception were happy to handle my hire car keys (to return to the company when they came to pick it up and I wasn't there).

  • 3/10 Anonymous ( Familie met oudere kinderen) 

    op  6 augustus 2008

    "apologies made but fall on deaf ears when all you want is a clean and comfortable few nights stay and problems rectifying." (97032178)

    conveniently located

    shabby private and communal areas, broken sanitaryware, phone not working, staff unable to rectify above points, absent and then rude bar staff - half hour wait for one diet coke, unable to use leisure facilities with child unless at specific times, no breakfast menu in room, rooms located too near wedding party going on into the small hours.

  • 8/10 Teresa ( Man/man of vrouw/vrouw paar) 

    van London , GB  op  5 augustus 2008

    "I had an enjoyable stay at the hotel. It was very handy that we were able to check in earlier as we had had a long journey to the wedding and it was nice to shower after the journey and get ready at the hotel. " (97518883)

    Room was nice and spacious. Bed was nice and large. Was handy having an iron and ironing board. Nice to have the balcony with table and chairs (but they needed a bit of a clean).

    Bath needed de-scaling- bad limescale marks from dripping tap. Maybe a few more toiletries, there wasn't enough for both of us, (lucky I brought some myself!). Only just enough toilet paper provided. The Norfolk room had a fridge but we didn't.

  • 8/10 Michael ( Volwassen paar) 

    van Leigh on sea , GB  op  27 juli 2008

    "very satisfied." (97049936)

  • 10/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  8 juli 2008

    "the hotel made our anniversary special" (97322738)

    staff were very helpful, room and view were beautiful

  • 8/10 Sherree ( Groep collega's) 

    van Banstead , GB  op  24 juni 2008

    Spa, gym, pool, sauna, steam etc were all quiet and easily accessable. Spa (not officially opened at that point) was fantastic - staff and facility. Angela and her colleague could not do enough for us and were very accomodating. Geoff (Manager) was absolutely amazing - he was everywhere keeping an eye on things. We did complain about the food on the first night and he refunded without hesitation with apologies. He was very helpful about local area too.

    Was not overally impressed with food aspect. The restaraunt was very nice but the staff and standard of food let it down badly. Very simple, basic food. However the buffet breakfast was fresh and more than adequate.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  13 mei 2008

    "Breakfast should have been fully available at it's stated start time of 07:00, on the three mornings I attended breakfast this status was achieved at 07:25, 07:20 and 07:15. This meant that guests were waiting for their breakfast, people with appointments do not have this amount of time to lose in the morning. The TV in my first room was very obviously faulty. Hotel staff moved me to an alternative room without any problem. This type of problem should be detected when the rooms are prepared. This is the second hotel in this area that I have stayed at recently and overall the staff do not show a professional manner when compared to other parts of the country." (97119464)

    Views

    The hotel could do with a revamp of it's Paintwork, Carpets and Fittings.

  • 4/10 Anonymous ( Solo vakantieganger) 

    op  27 april 2008

    "This is not a hotel but a Golf facility willing to rip off guests at any opportunity. Service is rude and inefficient. The Hotel has great potential but must break the golf clubhouse attitude. I will never stay here again." (97887398)

    Room was clean

    The hotel is only a cash cow on the same site as golf and leisure facilities. Service was the worst I have encountered in any hotel. Noise, behaviour of other residents, total lack of service - dinner took over two hours, drinks did not arrive, orders were incorrect. Newspaper was not delivered on either day. Light bulbs did not work and were not changed. Staff not interested in Hotel only the Golf and Leisure Club.

  • 3/10 Nicholas ( Jong paar) 

    van Banbury , GB  op  19 maart 2008

    "Poor check-in advice, awful breakfast - reminded us of Fawlty Towers" (97811083)

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  8 februari 2008

    "Pleasant location, welcoming arrival and pleasant staff. It was a little quiet and lacked any real atmosphere. Food was very average in the evening but the breakfast was excellent." (97816042)

    Nice sized room with excellent views over golf course. Very comfortable bed with good linen.

    Slightly cool and the bathroom looked a little 'tired'. The furniture was a little basic

  • 8/10 Anonymous ( Familie met oudere kinderen) 

    op  5 februari 2008

    "Organisation of food for after the funeral was excellent - very good service." (97262997)

    pleasant room, easily accessible, friendly and helpful staff

    noise from fan etc and no access to leisure facilities before 10am for our children

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  28 januari 2008

    "Great room, location wonderful breakfast and really great value for money. For leisure purposes I would be put off going because of the poor noise insulation and poor plumbing systems that is noisy." (97528401)

    Very Large clean room, great view, nice bar area and wonderful breakfast!

    Noise in the night evey a tap being put on sounded loud through the walls. Poor noise insulation and plumbing.

  • 8/10 Alan ( Volwassen paar) 

    van Alicante , ES  op  4 januari 2008

    No facility for internet access

  • 8/10 Margaret ( Vriendengroep - volwassenen) 

    van Ennis , IE  op  9 oktober 2007

    "nice location, in countryside, just 20 mins. from Newmarket races. Clean, reasonably priced accomodation, staff very nice and helpful." (97572096)

    Large rooms, very clean, Large rooms. very clean.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Vriendengroep - volwassenen) 

    op  1 december 2007

    "We really enjoyed our two night stay, especially the lovely view over the golf course and the use of the sport and leisure facilities. The staff were very friendly and our rooms were very clean and comfortable. A most enjoyable stay." (97595559)

    The view was very nice overlooking the golfcourse and the use of the sport & leisure facilities was really enjoyable.The room was very comfortable.

    The breakfast on the sunday morning was cold & we had to keep asking for everything like an egg,or toast or bacon as there was not any on the table that was set up.There was also no tea or coffee so we had to ask for some to be provided. This all took quite a while and was a little embarrassing too.

  • 7/10 Frank ( Solo zakenreiziger) 

    van Guernsey , GB  op  10 november 2007

    "Overall the hotel served its purpose. The receptionists on check in and on check out were efficient and friendly, and delivered a good corporate house front image. The location was good for me, the room was quiet, and generally all was fine. I do think that the rate that my organisation paid was too high for the product on offer." (97234450)

    Comfortable bed, good room size, good desk area, serviceable ironing board and iron, pleasant staff

    Bathroom scruffy with poor quality fittings. Shower very hit or miss. Only half TV channels functioning. Breakfast not overly appetising....grapefruit was 'off'.

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 oktober 2007

    Convenient for Bury St Edmunds - reasonably peaceful - attractive being on the golf course

    Bathroom had need of a makover as it was getting a little sad - discoloured taps etc

  • 6/10 Anonymous ( Vriendengroep - volwassenen) 

    op  25 oktober 2007

    Spacious, had a working iron and ironing board

    Decor rather old and tatty

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  9 oktober 2007

    Stale smell. Poorly attended reception.

  • 8/10 Roderick ( Solo zakenreiziger) 

    van Huntingdon , GB  op  30 september 2007

    "Bar service and table service at dinner was very good. Breakfast service was poor; latecomers were confronted with used tables which were not cleared after use. Temperature of cooked breakfast food appeared to be below the legal requirement and quickly got cold on the plate." (97889978)

    A good size room with a suberb view, well furnished and very clean. Being a a quiet position I was able to deal with on a my work programme for the following day

    Limited bathroom accessories. No glass tumblers in the room and a mini bar would be acceptable.

  • 8/10 Angela c ( Volwassen paar) 

    van Hemel hempstead , GB  op  27 september 2007

    "We were generally very pleased with the three nights we spent at the hotel. Food and service were good, despite the hotel being busy with a couple of golf tours. Voices echoed along corridors at night when people returned to their rooms late - not much to be done about that, as clients should be a little more considerate at 2 a.m!" (97149257)

    Rooms good size and clean. The staff are very competent and helpful and nothing was too much trouble for them. My elderly mother was well looked after too and access was very good around the facilities for her with the lift and slopes to upper floors.

    We reported two small things, both concerning the bathrooms.

  • 6/10 Bob ( Groep collega's) 

    van Trowbridge , GB  op  24 augustus 2007

    "Breakfast was very poor, limited buffet had to wait for individual items to be cooked. Reception was rarely manned tried several times to call but no answer. Golf was good though." (97114418)

    Good size room, excellent views and nice shower

  • 9/10 Edward ( Solo zakenreiziger) 

    van Cheltenham , GB  op  25 juli 2007

    Nice large room and all staff were pleasant.

    Would have liked fried eggs at breakfast.

  • 9/10 Victor ( Volwassen paar) 

    van Gorleston , GB  op  18 juli 2007

    "Staff very friendly, Hotel clean, Only one downside of stay was room service breakfast was not covered and therefore almost cold when it arrived + for health and safety reasons the full english should have been covered. However everything else about the hotel was excellent especially the staff." (97798006)

    Clean Tidy and very well equiped, ie Iron & ironong board, trouser press, tea and coffee.

  • 7/10 Frank g ( Vriendengroep - volwassenen) 

    van Darlington , GB  op  13 juli 2007

    Easy to find,not in town or city centre

    Poor choice of bar meals.

  • 8/10 Ralph ( Volwassen paar) 

    van Twickenham , GB  op  27 juni 2007

    "I would recommend this hotel as great value for money. Rooms are light and sizeable. We did not have time to use the leisure and spa facilities but they looked very inviting. Staff were cheerful and helpfuul." (99107465)

    We had a very good welcome from staff. The room was a good size and had a great view over the golf course.

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