Best Western Premier Queen Hotel, Chester

63 City Road, Chester, CH1 3AH
4   Hotel

Het Premier Queen ligt dicht bij het treinstation van Chester en heeft een indrukwekkende victoriaanse stijl. Het hotel heeft een beeldentuin en biedt gratis in... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 6/10 Anonymous ( Jong paar) 

    op  2 september 2009

    Breakfast

    Shower did not work properly. Room was small.

  • 9/10 Stefan ( Volwassen paar) 

    van Nottingham , GB  op  29 augustus 2009

    "Excellent no bad remarks to make" (107757569)

    Excellent Hotel lovelly breakfasts helpfull staff ideal location with hotel car parking

  • 9/10 Les ( Volwassen paar) 

    van Cambridge , GB  op  18 augustus 2009

    "Overall the experience was very good, I would definitely stay again and recommend to others" (108680990)

    Condition of the room, pleasantness and efficiency of all staff, quality of food.

    Parking sometimes difficult,

  • 9/10 Anne ( Volwassen paar) 

    van Southport , GB  op  11 november 2008

    "Generally pleased, apart from the hot room! However, I was disappointed that I had to pay £7 per night to park my car." (107565741)

    Welcoming Good choice at breakfast. Excellent free bus service into Chester centre.

    Room was far too hot. Turned off radiator but pipes running through room remained hot. Creaky floorboards must have disturbed the people in the room below! Expensive car park

    10 van de 10 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Volwassen paar) 

    op  7 augustus 2009

    "It was fine" (107404336)

    Room was good size

    Bed was uncomfortable-mattress needs replacing. Staff very unfriendly.

  • 5/10 Michael ( Volwassen paar) 

    van Wallasey , GB  op  5 augustus 2009

    "A beatiful hotel but the premium room was not what I would describe as a premium room, only slighty better than a budget room." (107723153)

    Most staff were helpful and friendly.

    Concierge was abrut when arriving at car park at hotel. Shower very poor water flow only just enough to take a very slow shower. Breakfast look warm despite us arriving on time at restraunt. Noisey drunken guest's in the early hours.

  • 8/10 Anonymous ( Groep collega's) 

    op  30 juli 2009

    "We recommend this hotel and want to come back some time." (107777032)

    Really nice hotel with a friendly staff. Good breakfast. Nice bar and saloons.

  • 10/10 Linda ( Vriendengroep - volwassenen) 

    van Mundare , CA  op  20 juli 2009

    Check bathrooms products more closely.

  • 9/10 Mark ( Jong paar) 

    van Sheffield , GB  op  14 juli 2009

    "First rate, would stay again " (107546598)

    Excellent hotel, good staff, good location, first rate service

    Room position was on main route to train station was not quite late at night

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  21 juni 2009

    "Overall impression good. The minor faults were the ones found in many hotels from time to time." (107539275)

    Pleasant, spacious room. Good food in restaurant. Comfortable lounge. Good garden.

    Bill inaccurate. Some staff not as helpful as they might have been. Very difficult to get service in some public areas. When I asked at reception for service in the lounge I was peremptorily told to place my order in the bar; I should have expected the receptionists to pick up a phone and place the order for me.

  • 9/10 Anonymous ( Volwassen paar) 

    op  16 juni 2009

    "Ideal for railway travellers on brief visit to Chester" (107776160)

    Close to railway station; easy check-in; helpful concierge

  • 7/10 Anonymous ( Jong paar) 

    op  15 juni 2009

    Excellent room, food and service

    Bedroom hadn't been dusted for a long time

  • 9/10 Anonymous ( Volwassen paar) 

    op  15 juni 2009

    "An excellent weekend break in preparation for a longer holiday" (107938283)

    Personal service from the staff was excellent, breakfasts were wonderful and situation of hotel ideal for rail travellers

    No particularly bad points

  • 7/10 Anonymous ( Familie met jonge kinderen) 

    op  9 juni 2009

    "Good location for 10 minute walk into Chester city centre. Hotel was full of wedding parties and reunions hence we didn't drink in the bars or, other than breakfast, eat in the restaurant." (107896101)

    Hotel staff were friendly and helpful. Breakfast had plenty of choice.

    Under staffed in breakfast room, no coffee and tea on table had to wait and ask for top ups. Twin room was small and the window didn't open so a bit claustrophobic. Felt it was expensive for what it was. No safe in room, no tooth mugs.

  • 3/10 Peter ( Jong paar) 

    van Bristol , GB  op  28 oktober 2008

    "Absoutely dissatisfied with the hotel and far from the 4 star unrivaled luxury it claims to be. We paid " (107678462)

    Breakfast

    Room was tatty and in need of refurbishment. Bathroom was cramped and shower curtain moldy. Shower rail had been subject to a botch job repair and fell on my wife.

    12 van de 13 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  1 juni 2009

    "I stay in many hotels through out the year, ranging from 5* downwards and can honestly say the Queens Hotel Chester is one of my favorites, the new extension adds a great restaurant to the already impressive formal areas the staff and rooms are always great. " (107344944)

    Formal areas have great character, decor and feel, my 4 poster room was great, new restaurant looks and feels great and provides excellent food . Great rates for city center hotel.

    £7 overnight parking fee

  • 9/10 Anonymous ( Volwassen paar) 

    op  29 mei 2009

    "A difficulty, quickly and graciously resolved: we found our room stuffy and very noisy because it was close to a utility extension on car park side. We were moved to another room - quiet, over the garden, for the next night. As I had requested 'quiet' on internet form and 'quiet and garden if possible' during follow-up phone call, and re-iterated 'quiet' when we were given our keys, I wonder why that was not done at the outset. ( In fairness, I expect 'quiet' is taken to mean only 'noisy humans,' an understandable mistake.) Overall, however, we were delighted with our stay and found it very relaxing." (107975854)

    Friendly helpful staff Sizable rooms - interesting, spacious old building Good breakfast Clean Convenient to train station, taxi rank and in walking distance of town centre.

    The cherubs on the first floor could do with a swipe of the feather duster.

  • 10/10 Joe ( Jong paar) 

    van Dublin , IE  op  27 mei 2009

    "realaxing and felt very welcome " (107578329)

    staff were great food was good

  • 9/10 Christine ( Volwassen paar) 

    van Preston , GB  op  16 augustus 2008

    "Excellent" (108053551)

    Location was excellent and room was upgraded to Executive for no extra cost.

    The breakfast, although very good choice, was never served hot.

    10 van de 10 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Ian ( Volwassen paar) 

    van Birmingham , GB  op  15 mei 2009

    "We really enjoyed it. It was our Silver Wedding Anniversary treat and was most enjoyable" (107468593)

    Food was excellent, all staff very friendly and helpful; we particularly liked the quirky statues in the Italian Garden---although wondered why Buddha was there!

    Entrance gate to car park wasnt working and we had to wait 15 mins to get in! We were told by a staff member that this frequently happens on a sunday---this was denied by reception staff.Also we did have to pay for parking although we have Blue Badge disabled parking.

  • 8/10 Robert ( Solo zakenreiziger) 

    van Amsterdam , NL  op  27 april 2009

    "Good." (107529479)

    Nice hotel in a good atmosphere.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  27 april 2009

    "Other than lack of effective internet connection I had a very pleasant stay. I like the hotel." (107677961)

    Clean and efficient operations and facilities

    AS a business traveler I require a reliable internet connection. For secured connections as in the "Kings" section my PC must be configured for wireless access. I am a very experienced PC and wireless user could never make the connection even with staff coming to my room to assist. When using the unsecured "Queens" connection the signal was weak and unreliable. I essentially could not effectively check e-mail during my stay. On the day of my departure I did not receive a requested wake-up call. Fortunately, as is my practice make back-up cell phone alarm worked properly. Elevator was out of order my last day but being on the 1st floor it was not a significant problem for me.

  • 10/10 Anonymous ( Ander) 

    op  25 februari 2009

    "Was very impressed with the hotel overall, had been newly refurbished and the standard of cleanliness and professionalism of staff was to be commended." (107631724)

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Groep collega's) 

    op  23 maart 2009

    Sunday breakfast was nice with the musicians. The historical elements and location to the train station were great.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Volwassen paar) 

    op  2 november 2008

    "Excellent value for money. Wonderful bar snacks" (107713952)

    Bar and reception staff extremely efficient ,obliging and friendly. Housekeeping staff also efficient and friendly

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Pam ( Volwassen paar) 

    van Cheshire , GB  op  13 januari 2009

    "Fab" (107558718)

    We were upgraded to a Queen's room which was lovely. We loved the cocktail Bar! All the staff in hotel were so friendly and really made the difference.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Michael ( Jong paar) 

    van Crewe , GB  op  2 januari 2009

    "We stayed for one night and it was amazing. Room was big and had everything you need. The staff were very friendly and helpful and Breakfast was delicious. We would definately stay there again. " (107356631)

    Amazing room, very clean, comfy and warm. Staff were friendly.

    7 van de 8 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Clare ( Jong paar) 

    van Telford , GB  op  28 februari 2009

    "our first room the toilet didnt work we reported the problem and the staff were very helpful they moved as to another room " (107867954)

    staff excellent service excellent will definately come again

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  27 oktober 2008

    "good" (107474363)

    great staff, lovely ambience and lovely decorated, garden was the best I've seen, easy accessible from train and car.

    I think for

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  2 februari 2009

    Walking distance of city centre. Good English breakfast.

    Despite advertising acceptance of payment by Maestro, I found that I could not book 'on-line' and had to resort to telephone. Hotel accepted Maestro on arrival. No option of 'continental breakfast' at reduced tarrif. £13.50 is expensive for a bowl of porridge.

    3 van de 4 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  19 februari 2009

    "Very nice" (107788208)

    Very nice decor

    Duvet much too hot/thick for the warm temperature of the room. I had to remove duvet from cover in the middle of the night. Although there was a bath in the room, there was no bath oil/bubble bath, which I would expect in a room of this status. The cold tap was very temperamental, so bath was extremely hot - eventually got it cooler.

    2 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  20 september 2008

    "A very pleasant surprise for what we thought would be a fairly standard 'station hotel'" (107164389)

    Sumptuous room. Efficient service. Convenient location (free and frequent bus to city centre).

    One or two fittings were worn, but nothing serious.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  13 juli 2008

    "A really enjoyable stay in Chester - would definitely stay at The Queen again." (97793527)

    Excellent, friendly staff. Lovely old building. Good location for train station and town centre.

    The restaurant was a bit pricey - the meals in the bar are much better value. It costs

    5 van de 5 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Geoffrey ( Solo zakenreiziger) 

    van Chester , GB  op  9 januari 2009

    "Very good. We will definitely use the hotel again." (107961438)

    Beautiful new King extension. Very friendly and helpful staff on reception and in dining room. Fantastic value at £59 for a double room

    Check-out poor with only one staff member on at 9.00 am. Engineers or techies involved on reception computer system ignored guests and distracted staff. No available electric sockets in the lounge for laptop

    2 van de 3 personen vonden deze hotelbeoordeling nuttig:

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