Macdonald Kilhey Court Hotel, Wigan

Chorley Road, Standish, Wigan, WN1 2XN
4   Hotel

Dit Victoriaanse 4-sterrenhotel heeft ruim 4 hectare aan prachtige tuinen. Er zijn 62 kamers, een prijswinnend restaurant, een bar, verwarmd zwembad, sauna, spa... more

 

£ Kamers vanaf £50 per nacht
Kies uw verblijfsperiode voor een overzicht van beschikbare kamers

8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 9/10 Francis ( Volwassen paar) 

    van Wimborne , GB  op  15 september 2009

    "It was very good but would have been top line if the dinning room would have been up to speed" (108553913)

    Hotel and gardens perfect for a weekend break

    Staff in dinning room a little slow and not up to standard for the class of hotel

  • 7/10 Anonymous ( Volwassen paar) 

    op  12 mei 2009

    "Due to the unfortunate allocation of our room,our stay was'nt what we where expecting. I would stay again but I would double check, in fact tripple check, that we got what we were expecting. Although my husband and I arent as young as we once were, we do like to have a cuddle and the beds were on wheels!!!" (107344549)

    The hotel was very clean and the staff were helpful when they were not too busy. I suppose that tells you that it is a popular place. The breakfast was fabulous and we really enjoyed our walk around the grounds and the resovior in the morning.

    I had booked a double room but when we arrived we were allocated a twin. That was very disappointing, although the lady at reception did say that she would let us know if a double became available. It was most unfortunate that one didnt as my husband and I were looking forward to a nice evening away without children. We also tried to get a bite to eat in the Lounge. The time was 3.30. They advertised that they served food until 5 and had menues on the bar. When we asked for a sandwich, we were told that as they had weddings on, we may not be able to be served for at least 40 minutes. There was nobody else in the lounge at that time so I dont think they should say that they serve there until 5 if there are going to be problems. There was nowhere else to eat so we did wait for 30 minutes. It definately was'nt worth the wait,and the price for what we recieved was terrible. Although the breakfast the following day did make up for it.

  • 8/10 Ian ( Solo zakenreiziger) 

    van Ashford , GB  op  13 maart 2009

    "My sort of hotel - stately home in the country, very nice room/bathroom, food well prepared although limited menu, long walk to the dining room but it is what you expect with this type of hotel and I need the exercise." (107370968)

    Quiet, relaxing atmosphere, good quality food.

    Poor TV reception in the room especially ITV (critical when the EUFA cup is on!).

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  6 februari 2009

    Good food, mostly very friendly and efficient staff, barman had a bit of along face at times. Good gym.

    Poor internet access, v. slow.

  • 8/10 Toni ( Familie met oudere kinderen) 

    van Colne , GB  op  11 november 2008

    "lovely thank you" (107700357)

    very friendly staff and a lovely atmosphere

  • 5/10 Anonymous ( Jong paar) 

    op  30 juni 2008

    The room was over priced for the services provide. we attended and wedding and the bar service was poor. There were only 2 members of staff on who were particularly slow.

  • 4/10 Anonymous ( Jong paar) 

    op  24 juni 2008

    "not that impressed and would not come back" (97332693)

    being offered discount due to wrong room booking, breakfast

    booked into wrong room, hotel could not offer alternative, dark room, not given gate code to leave hotel when we booked in, breakfast only till 10am so could have been a bit later

  • 5/10 O'neill ( Solo zakenreiziger) 

    van Watford , GB  op  26 januari 2008

    "Avoid it unless you are A) Rich, B) A polar bear, C)not interested in watching a good picture, D) Able to sleep through constant humming." (97687175)

    It looked nice from the outside. There was ample car parking.

    The room was cold, noisy (a generator nearby?) and the tv reception was rubbish. There was little service in the bar - had to go looking for staff on the two nights I stayed there. The food was overpriced and arrived with items of differing temperature on the same plate. I couldn't eat the breakfast on the day I left as it was absolutely soaked with grease. Also there was a £2 charge for paying by credit card! amazing. I can't recall the rest - I put it all on the feedback slip in the room and posted it in reception - don't suppose you've read it.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Paul ( Solo zakenreiziger) 

    van Tiverton , GB  op  2 december 2007

    Easy access to rooms

    Black mould on the silicon seal around the bath. Unsafe electrical equipment (lead to kettle coming apart exposing the inner cores). The chairs in the room were dusty and had not been vacuumed properly for some time.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Tony ( Solo zakenreiziger) 

    van Cambridge , GB  op  4 december 2007

    facilities were good

    reception phone not answered at 1am so went down to reception and the desk was not manned at all. despite constant bell ringing nobody came.

  • 4/10 Kevin ( Ander) 

    van Bratton , United Kingdom;GB  op  21 februari 2007

    "Would not re book that hotel ever." (99051707)

    near my venue

    walls thin you can hear every noise in adjacent rooms etc.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Groep collega's) 

    op  27 juni 2007

    "Nice and pleasant stay" (99212587)

    Cleanliness

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Gary ( Jong paar) 

    van Skelmersdale , United Kingdom;GB  op  15 juni 2007

    The Place is set in beautiful surroundings

    The price

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Carrie ( Jong paar) 

    van Girvan , United Kingdom;GB  op  14 februari 2007

    the setting and the facilities

  • 4/10 Joanne ( Jong paar) 

    van Wigan , United Kingdom;GB  op  1 september 2006

    "Rude receptionist and the room was advertised as exec double - couldnt swing a cat in it !!!!!!" (3304097544)

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Familie met oudere kinderen) 

    op  31 augustus 2006

    "GOOD WEDDING EVENT NICE HOTEL" (3304151395)

    CLEAN AND COMFORTABLE AND STAFF VERY HELPFULL

    I SMOKE BUT THE HOTEL IS ALL NO SMOKING ROOMS

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Hayley ( Jong paar) 

    van Manchester , United Kingdom;GB  op  31 augustus 2006

    large room, nice large bathroom

    quite expensive for one nights stay

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Philip ( Jong paar) 

    van Orpington , United Kingdom;GB  op  23 augustus 2006

    "Spa, Reception and bar staff were very polite and helpful 10/10. Just disapointed about the breakfast and general service on both days of stay. One bad morning could be a one off, though two is questionable." (3305217424)

    Pleasant surroundings and hotel.

    Breakfast - Saturday morning their was a long delay before ordering any hot food, which was then forgotten / lost. Finally received different order after 30 mins, which included burnt kippers. Surprised at the length of time taken to clear tables. Sunday - Though seated straight away, we were not approached again for any hot food order.

  • 8/10 Anonymous ( Familie met oudere kinderen) 

    op  14 juni 2006

    Good sized room, clean condition. Excellent location/setting. Lovely staff. If we were being picky we'd sat the television sets were too low (in a hotel room most people would be watching from the bed)

    No air conditioning (a very warm night - unusualin Wigan, I know!). Room door closers made the doors slam. Sound-proofing could have been improved (we could hear people speaking in the next room).

  • 10/10 Clare ( Ander) 

    van Fleet , United Kingdom;GB  op  3 mei 2006

    "So good, we intend to use it again." (3304591157)

    Extremely nice, comfortabel hotel which was very well priced. Food was wonderful in the evening, facilities were great.

    Breakfast - wasn't great!

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  29 april 2006

    "We use MacDonald hotels a lot but this one was a bit of a disappointment. Although reasonably modern with good parking and fairly friendly staff, the room was quite dirty, the sheets were worn (holed)and some of the general customer areas were also looking tired and dirty (the lift for example)" (3304558879)

    Reasonably quiet with a good gym

    Not very clean

  • 7/10 Derek ( Solo zakenreiziger) 

    van Wokingham , United Kingdom;GB  op  11 april 2006

    "Above complaint did not concern me but I feel that you should know so that you can improve for more discerning customers. Overall it was a good stay and a hotel I would happily return to." (3304484031)

    Clean, good facilities. Friendly staff

    Service should be quicker - at check in/out only one person In the Restuarant we had to ask for service and ordered coffee after the meal, but had to leave before it was delivered.

  • 8/10 Rick ( Volwassen paar) 

    van Horsham , United Kingdom;GB  op  21 januari 2006

    "Our stay was limited and therefore my comments are likewise limited. I was impressed with the initial view of the hotel and reception area. My only criticism would be that I requested of the internet a smoking room on my search criteria, and the hotel is totally non-smoking." (3304117954)

    The Hotel was clean and tidy, the staff were friendly and mostly helpful.

    Directions could have been a little more accurate, or maybe a sign at the bottom of the hill to give positive directions.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Dawn ( Jong paar) 

    van Kinross , United Kingdom;GB  op  13 februari 2006

    "Lovely hotel, lovely staff, lovely grounds, just the individual rooms need reconsidering." (3304221593)

    The pool was fantastic!Staff were incredibly friendly and willing to help.

    The rooms were a big disappointment.Not 4 star standard decorating and the fact that you couldn't turn the tv up louder than 2 notches meant it almost wasn't worth having on.Hate to think how an older couple would cope.

  • 6/10 Philip ( Solo zakenreiziger) 

    van Ipswich , United Kingdom;GB  op  11 november 2005

    "The one dissapointing issue here was the fact that the walls are paper thin. I had to listen to next doors television for all of the evening, I asked the reception for a room change and they replied that they were full. I specifically asked for a quit room at the point of booking. They did not even ring next door to ask them to reduce the volume! I was appalled. Contrast this with the service from the woman who was manging the health suite where the helpfullness was first class!" (2932672)

    leisure facilities and the standard of rooms and the general decor

    Problem solving by staff

  • 6/10 John ( Solo zakenreiziger) 

    van Fareham , United Kingdom;GB  op  11 oktober 2005

    "The price for an executive double room was fair but the room was too small & did not convey any executive image. Food & drink was excessively expensive & main course vegatable portions were inadequate. Quality of food, presentation & resturant service was good" (2778695)

    Quality of furnishings was good the but room was too small for an executive double

    Reception asked if I wished a table in the resturant for dinner but forgot to book it. Resturant was not identified & the eating area was difficult to find within the actual building itself; being to the rear & through small archway via an area with covered tables. The resturant is too far from the reception/accomodation area & there was no apparent internal route in wet weather.

  • 7/10 Anonymous ( Volwassen paar) 

    op  4 oktober 2005

    "see sbove I would recommend this hotel but not to any one who has walking difficulties" (2799563)

    the hotel very nice and the food was very good but for a 4star hotel the room that we stayed in which was booked as a executive twin had very thin walls and we could hear everything that was going on in the surrounding rooms and even the floor below .On the last morning we were there a phone rang for over a hour from around 6am through to 7pm(a early morning call but the guest had already left I think).We would not have booked this hotel had we known just how many steps there was it's quite a distance from room 304 to the resturant and as my partner is partially disabled she found it very hard and ruined her break which was ment to be relaxing I think it should be advertised about the steps

  • 8/10 Anonymous ( Volwassen paar) 

    op  7 september 2005

    "We stayed two nights, one of which we attended a wedding reception at the hotel. This was run to perfection. Serving 200 guests with a meal that was served hot was an accomplishment in itself." (2265431)

    The grounds of the hotel were excellent.

    N/A

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