The Hillcrest Hotel, Widnes

Cronton Lane, Widnes, WA8 9AR 3  

The Hillcrest Hotel is situated close to Chester, Manchester and within easy reach of Liverpool and Liverpool Airport. Our modern hotel is in a rural setting wi... more

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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 3/10 Anonymous ( Volwassen paar) 

    op  23 september 2008

    "very poor" (107193669)

    booking over the internet was the best point

    toilet didnt flush bathroom needed decorating. the staff disinterested needed training in customer care. the whole hotel needs attention.

  • 8/10 Anonymous ( Volwassen paar) 

    op  24 augustus 2008

    "Fine" (107200130)

    nice clean room

    Breakfast didn't arrive to our room and we had to leave due to early appointment.

  • 4/10 Donna ( Volwassen paar) 

    van Wigan , GB  op  29 juli 2008

    "Apart from the check in it was oj" (107107289)

    The breakfast was excellent and the bar was nice

    When we arrived the receptionist could'nt find our booking and said we could'nt have made a reservation. I had printed off our confirmation advice from yourselves and showed it her as proof. She was very abrupt and then said we were lucky as had a room at the back still available. When my partner asked was it an ok room she was very short with him and gave hiom a dirty look which was pretty unacceptable

  • 9/10 Thomas ( Jong paar) 

    van Sunnyvale , US  op  27 juli 2008

    "Nice place to stay." (97526760)

    The canopy bed was a nice touch.

  • 6/10 Anonymous ( Jong paar) 

    op  23 juli 2008

    "Acceptable for the price. Probably would not recommend to young people as not much activities / entertainment within walking distance." (97501584)

    Friendly reception staff. Helpful with directions and booking taxis. Friday night entertainement in restaraunt / function lounge.

    45 minute wait for sandwiches ordered in bar. Bed quite uncomfortable. Not many television channels. No fridge in room.

  • 7/10 Andrew ( Solo zakenreiziger) 

    van Chester le street , GB  op  18 juni 2008

    "SATISFACTORY" (99276656)

    LARGE BUT QUIET HOTEL WITH ALL THAT IS NEEDED FOR AN OVERNIGHT STAY.

    BAR MEALS POOR CHOICE AND NOT BEING ABLE TO EAT BEFORE 7.15 IN THE BAR AREA DUE TO OTHER FUNCTIONS??

  • 3/10 Susanne ( Jong paar) 

    van Ashton in makerfield , GB  op  16 juni 2008

    "I have stayed here once before and complained about the cleanliness back then. We decided to give them the benefit of the doubt and try this hotel again but we will not be staying there for a 3rd time. The cleanliness of the rooms leaves a lot to be desired." (97709905)

    The restaurant and bar were quite nice and breakfast was nice.

    The room was very tired and the bathroom was dirty. The curtains in the room were also dirty and the window did not stay open properly. The room also smelled quite strongly of drains when we first arrived (hence trying to keep the window open).

  • 7/10 Val ( Volwassen paar) 

    van Bradford , GB  op  11 juni 2008

    Had to change original room offered as it overlooked a noisy airconditioning fan and pies etc on flat roof. It was a hot day and not possible to have windows open because of fan. However room was changed without any bother. Problems with food service in the bar - staff not very attentive, then had to change choice twice after given order - things not avaiable but worst point was we waited 45 mins for meal to be served.s

  • 8/10 Anonymous ( Volwassen paar) 

    op  4 juni 2008

    "More than adequate, could easily have been very good." (97958417)

    Cheerful, friendly staff, particularly in restaurant. Room comfortable.

    Extractor fan not working in bathroom, mould around bath seal. Only one set of towels left on second day.

  • 8/10 Sharron ( Volwassen paar) 

    van Rowville victoria , AU  op  18 mei 2008

    "The room was comfortable & clean, breakfast was lovely and the bar facility had a great atmosphere." (97837869)

    Staff were very helpfull and courtious.

    The bath room could do with a make over, the taps difficult to adjust and the toilet would not flush properly. The flush mechanisum was loose.

  • 6/10 Ian ( Solo zakenreiziger) 

    van Wakefield , GB  op  8 mei 2008

    "Nothing really, the reason I booked the hotel was it's location. I only needed a base and somwhere to sleep." (97555453)

    It was reasonably priced and close to where I needed to be

    My room & Bathroom were very small, the room facilities were in need of a revamp

  • 8/10 Deborah ( Solo zakenreiziger) 

    van Meopham , GB  op  2 mei 2008

    "Vey Good - am about to book again" (97358998)

    Excellent freshly cooked food

    None - except some parts of the corridors could do with a spruce up

  • 3/10 Anonymous ( Solo zakenreiziger) 

    op  12 april 2008

    "First room I was shown - carpet hadn't seen a vacuum cleaner ! Second room had broken window which wouldn't close & telephone that didnt work, and again 'bits' on carpet - although to a lesser extent than first room ! Third room was a superior room - much bigger / better located however again hygiene / cleanliness issues as when I went to use toilet I discovered it hadnt been flushed - raising the point that obviously it hadn't been cleaned ! Also toilet did not flush properly." (97187209)

    Reception acted promptly to problems. Superior rooms at back of hotel very quiet. Good location for M62.

    I viewed 3 rooms which all had a problem with hygiene / cleanliness.

  • 3/10 Malcolm ( Solo zakenreiziger) 

    van Tonbridge , GB  op  7 maart 2008

    Location

    Dirty room and disinterested staff

  • 7/10 Denis ( Solo vakantieganger) 

    van Nottinghamshire , GB  op  19 februari 2008

    The layout of the single room was OK. Plenty of hot water, good shower. Availability of tea and coffee. Bed was comfortable.

    The side panel of the bath was very dirty and had not been cleaned for a considerable length of time. Clenliness generaly left something to be desired. There was obviously a leak from the shower behind the bath at some time which had been repaired but the panel had not been restated properly. The carpets on the stairs were worn and threadbare. The reception was grim and the decor around it was unkempt.

  • 8/10 Jackie ( Volwassen paar) 

    van Leeds , GB  op  10 februari 2008

    "Overall the hotel seemed to be very well run. The staff were polite, helpful and friendly. There was a wedding party going on, but the staff were attentive to us on our arrival. Our room was upgraded so it was definately good value for money. The room was clean, well decorated with a tv, phone, hair dryer,hospitality tray and toiletries. We enjoyed relaxing in the bar during the afternoon, having a meal and a few drinks. We would be happy to stay there again if we visit the area in the future." (97784609)

    It was nice to be able to relax and have a drink and a meal in the bar during the afternoon when we arrived.

  • 9/10 Anonymous ( Jong paar) 

    op  23 januari 2008

    "Good accomadation. Stayed for one night before flying out of Liverpool airport. Very helpful and pleasant staff. Would recommend" (97602823)

    Clean hotel, more than helpful staff.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  21 januari 2008

    "Fair quality. would have liked to have known breakfast opening times." (97441000)

    Position, Ease of Booking, Resonable value

    Evening Food Quality Poor Staff reaction and concern poor

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  14 januari 2008

    "menu choice very limited, this could be better. Food quality ok." (97972856)

  • 4/10 Anonymous ( Jong paar) 

    op  5 december 2007

    not very much

    No hot water in mornings.

  • 9/10 Robert ( Volwassen paar) 

    van Cardiff , GB  op  1 december 2007

    size, facilities, cleanliness.

  • 4/10 Anonymous ( Jong paar) 

    op  28 november 2007

    Close to friends we were visiting. We were not there long.

    Poor state of cleanliness, dated and worn furnishings and fittings, lack of information.

  • 5/10 Margaret ( Solo vakantieganger) 

    van St helens , GB  op  20 november 2007

    "The staff at this hotel could not have been more helpful, pleasant and friendly. The hotel is obviously overdue a refurb." (97468924)

    Generator outside was very noisy. Upholstery dirty, all looked in need of refurbishment

  • 8/10 Sandro ( Solo vakantieganger) 

    van Swatar, bkara , MT  op  17 november 2007

    "The stay was satisfactory. Basically I was only at the Hotel to sleep, leaving the room quite early in the morning. One thing I would change is to increase some other interesting TV (normal) channels to the existing line up for the late sleepers." (97369711)

    The peaceful atmosphere was brilliant!

    I wasn't able to have a beer before leaving the Hotel on Sunday morning. (Bar opens at noon)

  • 7/10 Marc ( Solo zakenreiziger) 

    van Halstead , GB  op  10 november 2007

    "Adequate and good value for money, though there were no less expensive breakfast options (continental, for example)." (97682306)

    Simple, clean, functional

    Reception staff offered to get me a taxi - completely useless! I had to call them myself in the end...

  • 2/10 Anonymous ( Solo zakenreiziger) 

    op  9 november 2007

    "Cleanliness of accomodation, limited restaurant choice (due to broken fryer) and poorly cooked meal (lumpy mash potato)and poor evening meal service has left a bad impression." (97683352)

    Spaceous

    Unclean floor and bedspread. Bathroom not as clean as it could have been. Smoking room when booked non smoking room.

  • 8/10 Anna ( Solo zakenreiziger) 

    van Marsta , SE  op  2 november 2007

    The communications to Liverpool

  • 9/10 Barbara ( Volwassen paar) 

    van Sheffield , GB  op  28 oktober 2007

    "VERY GOOD HOTEL, ROOMS CLEAN, STAFF VERY FRIELDNDLY, FOOD EXCELLENT, WAITING STAFF EXCELLENT EVEN THOUGH THEY WORK LONG HOURS WOULD RECOMEND HILLCREST HOTEL AND WOULD SATY THERE AGAIN." (97328547)

    CONVENIENT TO WHERE WE WANTED TO BE

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  27 oktober 2007

    Good allround standard plus a good location for my work

    I had no problems

  • 8/10 Tim ( Solo zakenreiziger) 

    van Darlington , GB  op  26 oktober 2007

    warm and pleasent

  • 4/10 Mr joseph p ( Solo zakenreiziger) 

    van Wokingham , GB  op  24 oktober 2007

    "very unhappy with my stay and very disappointed." (97905162)

    It was warm and dry

    poor quality accommodation in every respect

  • 8/10 Hilary ( Solo vakantieganger) 

    van Penmaenmawr , GB  op  20 oktober 2007

    "no problems - was very easy to find, very convenient location for motorways but not near enough to be affected by traffic. ample car parking. friendly and helpful staff. good dining facility." (97358314)

    good location, only couple minutes from m62 but very quiet. friendly staff.

    shabby chipboard furniture

  • 10/10 Anonymous ( Volwassen paar) 

    op  2 oktober 2007

    "everything about this hotel was great and my wife and I enjoyed staying there." (97901014)

    vgood value for money,friendly staff.good food

    I did not dislike anything

  • 9/10 Lynne ( Solo zakenreiziger) 

    van Newark , GB  op  2 oktober 2007

    "I would recomend this hotel, the position is just a bit out of the main but close enough to everything. The hotel is in a quite area in nice grounds. friendly staff, I stayed alone on a fri night and did not feel at all intimidated by going into the bar area where the entertament was on. The food is first class as well." (97990080)

    the location and the overall hotel

  • 3/10 Gregory ( Solo zakenreiziger) 

    van Enderby , GB  op  23 juli 2007

    "From arrival, the hotel did not have my booking (Active Hotels??). Checking in took about 15 mins as a consequence. Carpet dirty, room cramped and noisy (both noise from hotel and also busy road outside). Dinner less than adequate regards quality. Breakfast OK. Shame, as it is very convenient for business in Halewood." (97533705)

    Dirty, noisy and cramped

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  4 juli 2007

    "Value for money, however seems to be better (both food and service), when there are larger numbers to cater for. On the first night was the only one in the dinning room and melon was hard but steak was very good. This was the only night I ate in the hotel, as I was visiting friends in the area. On first morning buffet breakfast was good although waitress forgot about my coffee, very apologetic when reminded. Second morning no buffet as I was the only one staying there but my order taken and was very good. Third morning (Saturday) was crowded and everything worked like clockwork. Room and reception very good." (99588533)

    The room which was well appointed and clean

    The dinning room was caotic, no communication about whether it was buffet or take your order, no coffee on first morning until reminded

  • 7/10 Robert ( Vriendengroep - volwassenen) 

    van Leopold , AU  op  3 juli 2007

    "I was disappointed that at check in, staff didnt seem able to locate our booking, after a little wait, the problem was solved. I also expected to be able to ask staff questions about the area and where to find things, admin staff were not able to answer any questions about the local area, let alone give directions. But our overall experience was very pleasant and we enjoyed the dining room and the bar area." (99555665)

    Location was good, dining room food and staff was very good. Bar was enjoyable.

    Lift felt a bit unstable, and very small.

  • 4/10 Michaelle ( Volwassen paar) 

    van Stockport , GB  op  28 juni 2007

    Convenient distance from the event we were intending. Easily accessible from the motorway.

    The overall decor and furnishings in the room and in the hotel generally were very worn and tired looking. Wallpaper on the corridors was torn in places and the general appearance rather tatty.

  • 10/10 Sue ( Jong paar) 

    van Leeds , GB  op  27 juni 2007

    the balcony doors and view from our room was very nice and the breakfast was delicious

  • 8/10 Maureen ( Volwassen paar) 

    van Leeds , GB  op  27 maart 2008

    "It was a nice place and the staff was nice enough and the bar staff was nice but very slow a good walk away from everything we didnt mind that i depends what you want we went for a break." (97895197)

    For the money we paid it was nice

    The bed was hard

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  15 juni 2007

    Food provided for room service was good. Ironing board and iron available on request.

    Decor needs overhaul. Kettle kept coming on of its own accord. Very warm day - room was too hot - no air conditioning.

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  25 mei 2007

    "hotel was the same decor as when i stayed 21 years ago needs redecorating" (99510744)

    bar also staff

    bit drab

  • 8/10 Evelyn ( Volwassen paar) 

    van Glenrothes , GB  op  11 mei 2007

    "A pleasant stay in a nice part of Cheshire, quiet." (99083865)

    Large size room

    Bathrooms could do with updating.

  • 3/10 Anonymous ( Jong paar) 

    op  3 april 2007

    The location was ideal for the wedding that we were attending

    The room was right next to reception on the ground floor and so quite nosey the window looked out onto a pile of rubble and flagstones, the bedding was old, dirty and torn, and the bathroom smelt of damp.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  7 maart 2007

    "I would have preferred to have a buffet breakfast on each of the 3 days I was there as opposed to only on the Saturday morning. This was a service I was accustomed to from earlier visits and I was disappointed not to see it. Furthermore, I query why a hotel which is part of a chain does not offer accessibility to satellite TV for it's customers. It's something which I've seen in hotels throughout Europe and even in rented holiday accommodation in Denmark." (99356460)

    The room was spacious and clean and there was no trace of it having been used by a smoker which made it very pleasant.

    The only real complaint I have is the poor flushing on the WC which was a problem which I encountered here on my last visit

  • 7/10 Paul ( Jong paar) 

    van Merseyside , United Kingdom;GB  op  21 februari 2007

    four poster bed and the tea bags

    the coffee, menu in the restaurant and the lack of entertainment seen as though the hotel is renowned for its disco and caberet.

  • 7/10 Barry ( Solo zakenreiziger) 

    van Faversham , United Kingdom;GB  op  9 februari 2007

    "Hotel staff were good, helpful receptionist, overall appearance of hotel was clean, plenty of parking and it was reasonably quiet even though there were two dinners/events taking place that night. Restaurant could only be rated as OK, food was nothing special and they did not exactly overwhelm you with the portions. Drinks were expensive, evening service was erractic, the neighbouring table had his order forgotten. Checkout quick and effecient, breakfast was excellent but only one person on duty to serve everyone - but she did do a sterling job. Value for money I couldn't fault it, but it was spoilt by a lack of care in the bathroom" (99286680)

    Good sized room, well equipped, plenty of towels, pillows, tea/coffee and bathroom accessories

    Bathroom was poor, mould on tiles and around tiles. Much of the finishing moulding had come loose or had been replaced badly, made what was a good stay into an average one. Bathroom needs to refinished and tidied up

  • 9/10 Anonymous ( Jong paar) 

    op  30 januari 2007

    "I would definately stay at the hillcrest again. The rooms were very clean and tidy. The hotel overall was well ran, didn't spot any problems. The staff at check in were very helpful and friendly and it had a good atmosphere to the place. It was a great experience even if we were only there one night!" (99031958)

    The entertainment at night was fun and the room was good value for money. Staff were very polite and friendly.

    The bar was very expensive but that's too be expected of a hotel.

  • 4/10 Brian ( Volwassen paar) 

    van Berkhamsted , United Kingdom;GB  op  28 januari 2007

    "We appreciate that this Hotel is supposed to be 3 star but it falls short of this by a noriceable margin for the reasons mentioned above. The site and building facility and ammentities are acceptable but the guest experience is disappointing. There is a marked lack of attention to detail presumably because the mangagement appear to be absent. This hotel deserves to be put right. It is far from right at the moment." (99355457)

    Shower performance, fittings in room required maintenance attention, Breakfast well below the standard normally experienced, Dinner menu and wine list unimaginative, Apparent lack of management presence and input.

  • 7/10 Anonymous ( Volwassen paar) 

    op  10 januari 2007

    "general cleanliness of the room ok, all advertised amenities available. staff warned us on arrival of late disco in the hotel and possible noise." (99543456)

    standard of facilities live up to advertised facilitires.

    Room not checked prior to occupation as toilet had not been used for some time it was in need of cleaning, hairdryer unusable as cut out after 20 seconds due to overheating.

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