The Black Swan Hotel, Helmsley

Market Place, Helmsley, YO62 5BJ 4

Overlooking Helmsley's market place, this country hotel of great character was originally a coaching inn. Some sections of the building date back to the Georgia... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
9/10 Functioneren van het personeel
9/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 10/10 Helen ( Man/man of vrouw/vrouw paar) 

    van Grimsby , GB  op  25 september 2009

    "very friendly staff, particularly the restaurant and bar staff." (108173710)

    very good hotel in a lovely small town, close to many visitor attractions

  • 10/10 Mark ( Groep collega's) 

    van Tadcaster , GB  op  1 juni 2009

    "absolutely brilliant" (107410911)

    It was first class in every respect

  • 9/10 Anonymous ( Volwassen paar) 

    op  28 april 2009

    "Thoroughly enjoyed it. The attitude of the 2nd receptionist only a minor blip on an otherwise perfect couple of days." (107687884)

    Fantastic location and a lovely hotel. Amazing food. We had the Taster menu with wine and whilst the portions were very much on the small side, the dishes were superb. The staff in the restaurant and the barmen were very helpful and polite, particularly the breakfast staff. The receptionist who checked us in was also very nice and attentive.

    Disappointingly, the receptionist who was on duty on the Monday afternoon was not so helpful. Asking if she could get someone to come and serve at the bar, I was made to feel like I was interupting her. When after 20 minutes with no service I had to ask again, she was rather abrupt. I also overheard someone else complaining to her later that she hadn't passed on a request for coffee so I know it wasn't just me.

  • 7/10 Anonymous ( Volwassen paar) 

    op  3 april 2009

    "Good" (107565541)

    Very pleasant hotel in a lovely area of Yorkshire.The food was excellent and beautifully served.

    We were very perturbed to find that the hotel had no record of our booking. Fortunately we had the confirmation with us. However, had the hotel been fully booked what would have been the consequence? It does not inspire much faith in the booking system.Moreover, we were put into a room at the far end of the hotel where there was no central heating. We had a portable heater but this is not what we expected from a four star hotel.

  • 9/10 Anonymous ( Volwassen paar) 

    op  22 februari 2009

    " Excellent " (107794702)

    Good menu choice. Excellent quality food. Good breakfast. Brilliant wine list.

    Room too hot on arrival. Wine charges a little high.

  • 9/10 Michael ( Volwassen paar) 

    van London , GB  op  20 augustus 2008

    Excellent service by all staff. An interested, caring approach.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 William ( Volwassen paar) 

    van North sheilds , GB  op  12 augustus 2008

    "I would definitely stay again as the Hotel is lovely." (107168368)

    Charming friendly hotel .Overall a really pleasureable experience

  • 7/10 Anonymous ( Jong paar) 

    op  24 juni 2008

    "Excellent hotel, but others nearby had offers which included breakfast for less than the cost of room only at the Black Swan." (97096037)

    Large room, luxury bathroom, room service

    Considering it was the weekend of the Farmyard Party I thought it was ridiculous that there were no leathers allowed, no bikers - it was the busiest weekend Helmsley has.

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Lynne ( Volwassen paar) 

    van Preston , GB  op  4 augustus 2007

    "A pleasant and convenient hotel in a lovely part of the world. Lots to do right on the doorstep.The hotel had not been notified of our online booking but nevertheless we were efficiently checked in to our room within a very short period.If cleanliness and food were improved it would be an excellent hotel. As it is, and with no leisure facilities, I feel it does not give good value for money." (97517511)

    Central location, handy for shops and restaurants. Pleasant room, overlooking lovely garden.

    Not spotlessly clean. Floors particularly unsatisfactory - confetti, hairs and such from previous guests. Breakfast was adequate but a little unexciting and basic.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 juli 2007

    "Plenty of parking to the rear and staff more than helpful in answering questions. Situated in centre of the town overlooking the market place that sets up early. Plenty of hot water for decent showers and baths with clean surroundings. As in all hotels, never enough of those small milk cartons for tea and coffee but fresh available on asking. Pleasantly surprised to see curtains drawn and bed turned down on returning late at night. (Would not have left it in such a mess with clothing etc, if known) Despite best efforts of the staff, taxi's are in short supply and cannot be replied upon if eating out of town midweek. Overall impression was I liked the place. A lot!" (99394513)

    Relaxed pleasant surroundings with old world charm. Civilised but far from stuffy with some nice personal touches in the room.

    No dislikes but

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Hugh ( Volwassen paar) 

    van Warrington , GB  op  18 juli 2007

    "reaaly top notch country hotel, food very good and excellent value for money. Friendly attentive staff." (97908565)

    Very clean,old style country hotel.Staff were very keen and friendly, always used our name when addressing us.Location.Restuarant evening meal was first class in a very nice atmosphere.

    Nothing really, the waitresses little hats were a bit over the top.

  • 10/10 Anonymous ( Volwassen paar) 

    op  10 juli 2007

    The friendly helpful staff. Comfortable public rooms and bedroom. Excellent food in restaurant. Will be happy to make a return visit.

  • 8/10 Philip ( Solo vakantieganger) 

    van Bradford , GB  op  28 juni 2007

    traditional, comfortable, relaxed feel

    Running broken gutter awoke me at 5 am in room 7.

  • 10/10 Anonymous ( Familie met oudere kinderen) 

    op  30 mei 2007

    "This is a very olde worlde type of establishment with a modern annex built on. We were able to have a look at the newer rooms and all were of the same high standard, although if it is the view you are looking for then I would recommend you request a room in the older part of the hotel overlooking the front. It can get a bit busy in the square with visitors to the town and market day is always on a friday. It is located next door to a church and you will definitely hear the bells, which we quite liked but others might prefer overlooking the garden which is more peaceful. Lots of good pub grub in the square and one italian restaurant which you would have to book in advance but the food at The Black Swan is superb. There are lots of great sightseeing places nearby and Helmsley is walking distance to the ruins of the castle and if you are up to it a 2 mile walk to Riveaux abbey which should not be missed. Great place to go to and we shall undoubtedly return." (99230686)

    The feature room overlooking the market square was just delightful. The staff very friendly and helpful. The chambermaids kept the room spotless.

  • 7/10 Anonymous ( Jong paar) 

    op  24 mei 2007

    The room was a good size, clean, quiet and comfortable

    The stairway up to the room was quite shabby. The stair carpet was very thread bare in places.

  • 7/10 Anonymous ( Volwassen paar) 

    op  5 mei 2007

    Good room.

    Hotel seemed to lack atmosphere a bit oppressive. Beer was warm.

  • 5/10 John ( Vriendengroep - volwassenen) 

    van Belper , United Kingdom;GB  op  4 april 2007

    The overall impression was of a warm & friendly hotel. The room was fair and contained all facilities expected.

    The room was dark, decorations and furniture tired.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Kenneth ( Man/man of vrouw/vrouw paar) 

    van Surbiton , United Kingdom;GB  op  30 maart 2007

    "Overall good room rate but all extras were pricey." (99005989)

    Character of room

    Cold at night as heating is turned off cenrally and our room had three outside walls. Dinner was expensive for what it was.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Malcolm ( Volwassen paar) 

    van Houghton on the hill , GB  op  26 april 2007

    "A GREAT LITTLE HOTEL IN A PERFECT LOCATION FOR THE VILLAGE OF HELMSLEY AND THE SURROUNDING AREA OF THE NORTH YORKSHIRE MOORS AND EAST COAST TOWNS." (99859023)

    location

    meals a little expensive

  • 8/10 Colin ( Solo zakenreiziger) 

    van Aberdeen , GB  op  23 april 2007

    "Good Accommodation. Unique setting in a delightful village. Good service. Private parking at the rear of the hotel." (99836667)

    friendly service. Clean room.

  • 8/10 Malcolm ( Volwassen paar) 

    van Alderley edge , GB  op  10 april 2007

    "very happy with the hotel, situation, accomodation and excellent food" (99263132)

    very pleasant hotel excellent dinner

  • 7/10 Stuart ( Volwassen paar) 

    van Selby , GB  op  27 juli 2007

    "The restuurant was very over priced - probably the worst cooked fillet steak I have ever eaten ( I gave up in the end )" (97665945)

    Location

    no mini bar

    3 van de 5 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Janet ( Man/man of vrouw/vrouw paar) 

    van Preston under scar , United Kingdom;GB  op  14 oktober 2006

    Very comfortable bed;spacious well-appointed bathroom

    Expensive breakfast; set dinner menu

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Keith ( Volwassen paar) 

    van Holmfirth , United Kingdom;GB  op  1 november 2006

    "Excelent reception with very helpful staff. The restaurant is nice;y laid out with very good food. Room was well appointed with all the facilities I would expect from a hotel of this class. Overall I would highly recommend this hotel" (99857363)

  • 8/10 Stephen t ( Vriendengroep - volwassenen) 

    van Skelmorlie , United Kingdom;GB  op  25 oktober 2006

    "Breakfast was a disaster. Waited 30 mins for coffe toast. four of us - only two of the orders were correct. Toast was only done on one side. Had to ask continously for more butter - eventually took some from table adjacent when others left!!!!! Is there a butter ration. Arrived from holiday abroad had travelled from Liverpool airport at 2.15pm told 'sorry kitchen is closed' even although we had only asked for soup and sandwiches. eventually got afternoon tea. This is unacceptable for residents in a hotel. I can understand if we were asking for a sit down meal but not to have snacks available for residents is not good enough." (3305008061)

    Clean - fairly roomy

    Speaker in topilet from tv a bit annoying

  • 8/10 Linda ( Volwassen paar) 

    van Knaresborough , United Kingdom;GB  op  2 september 2006

    "Overall a pleasant experience. The service during dinner and breakfast could have been better." (3305101710)

    Attention to detail was excellent - the little touches make all the difference

    There was a big conifer right outside the window, which made the room very dark

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  31 augustus 2006

    "On this visit we found the Restaurant to be a little disorganised, staff dashing about,and the atmosphere was a cold, but I must say the food was excellent." (3304998181)

    The accommodation was very comfortable and clean the bedroom had everything needed

    Would have liked a room overlooking the garden as requested, rather than by the road going down the side of the hotel

  • 9/10 Raymond ( Vriendengroep - volwassenen) 

    van Prudhoe , United Kingdom;GB  op  26 augustus 2006

    "Black Swan Helmsley Beautiful hotel in a beautiful location.Stayed in the old part of the hotel, room which was of a very high standard throughout. Little details made a difference, home baked fresh biscuits left every day and fresh milk for your coffee brought to your door. Very polite,friendly and helpful staff. Restaurant excellent in every way (make sure you eat there), great food and service." (3304486584)

    everything

    nothing

  • 10/10 Andrew ( Ander) 

    van Bolton , United Kingdom;GB  op  25 augustus 2006

    "excellent staff throughout the hotel. Clean and clearly well managed. Restaurant food was excellent and a good breakfast, cooked to order rather than being 'kept warm' in hot plates etc." (3305212850)

    Clean room, plenty of space, home made biscuits

    nothing

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  21 augustus 2006

    "Very favourable" (3304418583)

    The restaurant service and very good breakfasts

    Nothing

  • 7/10 David ( Volwassen paar) 

    van Peterborough , United Kingdom;GB  op  17 augustus 2006

    "The Restaurant had a poor level of service, but the food was on the most part very good. The lack of service in the restaurant spoiled the meal and turned a good experience into an average one, you are not able to charge London prices without giving London standards." (3304927259)

    Comfortable English Country Hotel

  • 9/10 Anonymous ( Ander) 

    op  11 augustus 2006

    very comfortable, convenient, and good value for money. Excellent breakfast

    nothing

  • 9/10 Brenda ( Volwassen paar) 

    van Preston , United Kingdom;GB  op  8 augustus 2006

    "Overall the hotel provided us with a good base for a mini break. We did not eat in the hotel and did find the local eating options in Helmsley a little limited. It was however a good base for seeing local historic houses. No complaints re the room or the service." (3304150043)

    Room very niceley decorated and furnished. Spacious and well equipped.

    Restaurant appeared a little formal for our tastes, requiring men to wear jackets if dining at weekend.

  • 10/10 Andrea ( Volwassen paar) 

    van Middlesbrough , United Kingdom;GB  op  8 augustus 2006

    Everything about the over night stay was great, fantastic package .would go again.

  • 9/10 Raymond ( Volwassen paar) 

    van Blackpool , United Kingdom;GB  op  2 augustus 2006

    high standard

    nothing

  • 10/10 Derek ( Volwassen paar) 

    van New malden , United Kingdom;GB  op  11 juli 2006

    "I had been working in Leeds and my wife joined me on the way to a family weekend in Scarborough. This was exactly what we were looking for - somewhere to park the car and relax. Good food, nice wine and somewhere to walk to work it all off. Thanks to staff, we really enjoyed our short stay." (3304955451)

    The location, the building(s), staff, meals, well everything. It just exceeded my expections (with apologies to Hemsley)

    Nothing

  • 5/10 Anonymous ( Volwassen paar) 

    op  12 juni 2006

    "overpriced and over rated. staff ,with some exceptions,were not wecoming.We would NOT return." (3304290834)

    some rooms were extremely hot...beware a hot summers day !it was convenient for the wedding we were visiting

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  11 mei 2006

    "The room was good but I would have expected a larger television and a mini bar for the cost of the room. After dining in for the first night of our stay we chose to dine out due to the poor quality of the food which was extremely overpriced. When one has been walking on the moors all day a meal which included one small potato is hardly sufficient. Had I known I would have booked elsewhere and feel that this is not a suitable hotel for people taking vigorous exercise and it would be helpfull if this was identified on the website" (3304338799)

    Convenient for the North York Moors

    The food was extremely overpriced and of poor quality

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Brian ( Volwassen paar) 

    van Addingham , United Kingdom;GB  op  2 juli 2006

    "The only thing we object to is having to pay to use a credit card to pay the bill." (3304923202)

  • 10/10 Douglas ( Volwassen paar) 

    van Ripon , United Kingdom;GB  op  4 juni 2006

    the staff were very friendly

    nothing

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