Thistle London Heathrow, London

Bath Road, Longford, London, UB7 0EQ
3   Hotel

Het Thistle London Heathrow is ideaal voor iedereen die op het vliegveld moet zijn. De uitgebreide zakelijke en recreatieve faciliteiten garanderen gemak en com... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
7/10 Uw kamer
6/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 7/10 Anonymous ( Familie met oudere kinderen) 

    op  26 juni 2009

    "Good hotel but No lift. In morning inspite of calling help no one came for 30 mins, so we ended up taking stuffs one by one by stair alongwith child. Not good hotel for young family." (107757683)

    Good sized room, clean with good working BT openzone( paid) connection.

    No Lift, They forgot to book family room for me and booked single room- but sorted after 30-45 mins of waiting. It was very difficult to find by GPS with post code. The hotel is not on Bath Road but smaller Cul de sac.

  • 4/10 Frances ( Solo zakenreiziger) 

    van Galway , IE  op  10 juni 2009

    Staff very offhand. Food of poor quality, deep fat frier must be overworked. The amount of food for the price too small. A ramekin dish for a fish crumble???

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  27 april 2009

    "I selected this hotel for price and location. The facilities were perfect for my needs. The hotel did look a little tired. " (107737288)

    Good value in view of location, and perfect for access to conference.

    On line booking had not been advised to Hotel. Reception staff did not seem to understand any form of urgency. At Check in a queue of 7 parties and only one person on the desk! On Check out there was no bill provided due to a computer problem.

  • 8/10 David ( Volwassen paar) 

    van Worcester , GB  op  24 april 2009

    "We enjoyed our stay - so much we are coming back this Saturday." (107864052)

    Very nice hotel and rooms. Close to Heathrow tube station.

    Was not aware of £8 overnight parking charge until we arrived.

  • 10/10 Anonymous ( Jong paar) 

    op  14 april 2009

    "i had the perfect weekend with my partner in Thistle, id give the hotel & its staff 10/10!!!!!!!" (107887135)

    overall excellent value for money, staff were very helpfull & attentive. the bed was brilliant - best night sleep iv had in ages!!!!

    wished i stayed longer!!!!!!!

  • 7/10 Neil ( Solo zakenreiziger) 

    van Isle of wight , GB  op  10 juni 2008

    "Poor, due to the above incident" (97406027)

    Complimentary use of local gymnasium

    Approximatly an hour or so after I checked out I began to itch all over. I was flying from Heathrow and went to the toilets to see what was the cause and discovered around 26 bite marks on my body. I have been bitten like this before and knew that the bites are caused by bed bugs. the bites are extremly itchy and caused me discomfort and poor sleep during my business trip to Switzerland.

    11 van de 11 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo vakantieganger) 

    op  3 april 2009

    Staff was friendly and helpful. Hotel was clean.

    This hotel is grim and is not up to the normal Thistle standard. I am amazed is in the Thistle stable of hotels!

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  27 februari 2009

    "Convenient location for me, very good overall, shame about the check-in." (107850623)

    Parking, restaurant menu, service, comfortable bed, nice TV

    Long time (20 mins) to check in - 3 staff behind counter but only 1 was working

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Jong paar) 

    op  20 februari 2009

    close to pub that did fantastic food !!

    No heating room was freezing all night. no info given about hotel on check in.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Marilyn ( Volwassen paar) 

    van Madeley , GB  op  13 februari 2009

    Staff were great. Dinner good and breakfast good. Service excellent.

    Bathrooms needed a good clean around the grouting and underneath the toilet bowl. My pillow was wet on the 2nd nights stay???? Room was very cold on arrival and took ages to warm up including the beds. Not what you want after a long journey. Dated and run down feel.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  10 februari 2009

    Food was excellent

    Parking charges not expected, and were very high

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Anonymous ( Solo vakantieganger) 

    op  8 februari 2009

    "I reported the problems of my room on two mornings and nothing was done. Only on the third time was action taken. I would only stay here again because I attend an annual convention at this venue." (107373398)

    Area of hotel in which my room was situated was very cold. Room was very cold took two days to get anyone to look at heating, only on third night was the room warm. The TV did not work for two days & nights again this was fixed for last night of the stay. Refurbishment work further down corridor meant there was a srong smell of paint. The bathroom had a strong smell of drains. My room key was de-activated 24 hours before I was due to check out because of an error by the check-in staff.

  • 8/10 Anonymous ( Groep collega's) 

    op  26 januari 2009

    "Ideal hotel if only for one night business meeting or flight stopover. Too inconvenient if staying for more nights and want to travel into town to do sightseeing and then dinner/show (too far to go back to hotel to change!)" (107767542)

    Clean. Tea making facilities. Hairdryer.

  • 5/10 Brian ( Solo zakenreiziger) 

    van Ennis , IE  op  22 januari 2009

    "I have never had a worse experience - and have spoken to colleagues who mentioned that if I had of mentioned to them where I was staying they would have advised against it having had a similar experience. " (107377911)

    the staff were extremely friendly but that does not for one moment balance out what was the worst experience I have ever had in a hotel.

    - room was freezing. asked to be changed to another room that was equally as cold. I am not a complainer so it demonstrates just how bad it was if i asked to change hotel. - i did contemplate moving hotel but i was just so tired that i hadnt the energy - the room service food was lousy - the cleaner at 7.45am opended the door and then knocked at the door!

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  12 januari 2009

    cleanliness, value for money, hotel facilities

    no easily available wireless networking facility

  • 6/10 Anonymous ( Volwassen paar) 

    op  10 januari 2009

    "Disappointing. I know it was an exceptionally cold night, but even so a hotel of this calibre should have proper heating in the bedrooms." (107773349)

    Nice room and bathroom.

    1. Light on one side of bed did not work. 2. Room exceptionally cold when we arrived about 9 pm. We turned on heater but it took at least 15 minutes for it to start blowing warm air. It never got hot. Following morning, heater only blew cold air so we rang reception and asked for small heater to be brought immediately as room was freezing. It never came, although promised. When we complained at reception about this, when we checked out, the member of staff I am absolutely sure I spoke to (as he had checked us in the previous evening) denied all knowledge of my call.

  • 5/10 Anonymous ( Jong paar) 

    op  6 januari 2009

    "There are other hotels closer to the airport, with warmer rooms!" (107416002)

    We booked this room with the offer of English/Continental Breakfast being included. This made the room charge very ecconomical, the choice of food was exceptionally good.

    The hotel room was freezing cold on arrival, we immediately turned the heating on, but it had seen better days, the air heater blew out luke-warm air and made a lot of noise so we couldn't sleep with it turned on. We slept in jogging-bottms and sweat-shirts as the room was sooooooooo cold!

  • 7/10 Geoff ( Volwassen paar) 

    van Hexham , GB  op  30 december 2008

    "good value for money receptionist was very helpful, in rectifying the initial booking problem, but, what would have happened if the hotel was fully booked for that day?" (107768984)

    internet reservation structure is good but is useless if the hotel reservations are not informed of the booking on the day of arrival and in essence walked in with potentially no garauntee of a room. booking reference number given by electronic bookings did not exist.

  • 5/10 Judith ( Volwassen paar) 

    van Johannesburg , ZA  op  14 juli 2008

    This hotel is rather shabby.

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Jong paar) 

    op  26 december 2008

    "very good" (107419449)

    have stayed before due to very good value for money

    have to pay to park on the premises

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  16 december 2008

    "Clean bed, good nights sleep was all that was required and had" (107942771)

    Good Value in a good location.

    Poor heat control. Tired and gloomy corridors and stairs. Retro fitted disabled handrail in shower area very annoying as it severely restricts elbow room. several hard knocks were had which I believe out weigh any benefit to an infirm guest.

  • 8/10 Albin ( Solo vakantieganger) 

    van Volketswil , CH  op  9 december 2008

    "I have stayed there before, I will stay there again." (108035242)

    Good value for money when staying in a hotel near Heathrow Airport. Good food at the restaurant.

  • 6/10 Sandeep ( Jong paar) 

    van Slough , GB  op  8 december 2008

    "f those two issues were resolved i would have come back." (107623576)

    The room was presented well and the staff were freindly and efficient. It would have also have been great value for money if not for the 2 overriding issues that spoilt the whole stay.

    1. Smell of sewage in the bathroom, which progessively got worse throughout the night. 2. It was a cold winters night and the only heating was slow and the noise from it drowned out the heathrow flight path!

  • 2/10 Anonymous ( Volwassen paar) 

    op  7 december 2008

    Windows broken room cold no heating dirty, noisy,

  • 8/10 Kevin ( Volwassen paar) 

    van Scunthorpe , GB  op  28 november 2008

    "VERY COMFORTABLE STAY " (107455536)

  • 6/10 Stephen ( Solo zakenreiziger) 

    van Bedfordview , ZA  op  23 november 2008

    It is cheaper to book a stay at the hotel on other web sites. No discount to repeat customers.

  • 8/10 David ( Solo zakenreiziger) 

    van Bexhill on sea , GB  op  26 oktober 2008

    "I will try and stay here again." (107646598)

    Food was excellent. Restaurant staff were excellent. Breakfast was excellent and breakfast staff were excellent.

    price of beer.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  26 oktober 2008

    "I expected the noise of aircraft as it's an airport hotel, but not every 30 seconds and 30ft above room causing it to shake. This is the reason I would not stay again. On arrival, staff "dumped" me in a corridor with a room number direction plate which did not include my room number. Another staff member then directed me in totally wrong direction to my room which included climbing stairs with heavy baggage (no lift) then having to retrace steps to find the room number plaque was wrong." (107675110)

    Room was newly decorated and very clean. Staff on Reception desk were polite and helpful.

    Room (although newly decorated) was located in shabby, noisy staff quarters. Poor lighting design in room with all lights on one switch meant had to have bright light and high heat (the halogen spots being very hot).

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Robin ( Solo zakenreiziger) 

    van Rye , GB  op  21 november 2008

    "OK, best price in locale" (107318389)

    Pleasant staff

    Aircraft noise, barren location

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  19 november 2008

    "adequate with some dissapointments re the booking process and leisure facilities." (107156643)

    hotel was adequate, I traveled by train and was able to get to it using the shuttle bus service. although this too a long time.

    Te internet said a swimming pool and leisure facilities were available which is why I chose hotel. The staff verified this when I arrived however on arriving at the facility (5.25pm) I was told the leisure club had closed. I felt the info given on website and by hotel staff was incorrect and was very disapointed. Also I found it very unclear when booking on line and giving my card details I presumed i had paid for the hotel as I was trying to spread out the cost of my trip. However on arrival i was told this was not the case I therefore found the booking process and the printed information was not clear re this issue again was dissapointed.

  • 7/10 Jonathan ( Jong paar) 

    van Swansea , GB  op  8 november 2008

    "At the reduced price we paid I was very satisfied - but I would not want to pay their full rates. On an overnight stay a hotel like this offers little that cannot be obtained more cheaply elsewhere. " (107641780)

    Clean and comfortable. Perfectly adequate for an overnight stay.

    Reception very slow. Large and impersonal hotel. Overpriced restaurant and breakfast. Duvets on bed (rather than blankets) are hot and heavy - no opportunity to regulate the heat!

  • 9/10 Anonymous ( Volwassen paar) 

    op  7 november 2008

    "Very satisfactory" (107401355)

    The restaurants were very nice and the food was delicious.

    The bathroom was lovely, however, I felt the bedroom and hallways were looking a little tired.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  7 november 2008

    "It is an overpriced, cheap hotel. I chose it online due to its proximity to Terminal 5 and was very dissatisfied. Do yourself a favor and stay at one of the other major international name brand hotels in the vicinity as it will be worth the extra 10 minutes you spend on the bus. " (107845694)

    Location

    Too many to mention.

  • 3/10 Anonymous ( Volwassen paar) 

    op  5 november 2008

    "Won't be recommending to any of our friends!" (107770560)

    1. On arrival an amount of 50GBP was charged on our credit card for facilities we may or may not use. We were told a credit would be processed on departure if not used. We found this an unacceptable practice. 2. The first room we were allocated was next to the boiler room and very noisy. 3. We were moved to a different room and discovered in the morning that the shower wasn't working

  • 8/10 Lee ( Volwassen paar) 

    van East linton , GB  op  5 november 2008

    "Ok for what we paid but on our outward trip we stayed at the Heathrow Crown Plaza which was vastly of a better standard" (108048121)

    Check in staff member was very good and helpful

    The room was shabby and needs a make over. eg there was a BIG crack down one of the walls and the paintwork on the bathroom ceiling was flaking.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  30 oktober 2008

    Arrived very late in the evening, and staff were helpful

    Room was very small, and bathroom wasn't nice at all

  • 8/10 Shaun ( Solo zakenreiziger) 

    van Barrow upon humber , GB  op  26 oktober 2008

    "As a business traveller, the Thistle Heathrow, is up there with the best of the other hotels i have stayed." (107702534)

    Location to Business very good, Room noise was at a minimum, considering location of Airport,

    Would have liked SKY TV(sports & films) in bedroom, Wireless internet is normally free in other hotels i have stayed As a hotel resident, i did not expect to have to pay for my overnight parking,

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  25 oktober 2008

    "pleasant thank you." (107152485)

    very clean,friendly staff, great air con,

    I had to call 3 times for ironing facilities to arrive.

  • 8/10 Wendy ( Volwassen paar) 

    van Clevedon , GB  op  24 oktober 2008

    "very good position for Heathrow terminal 5 and although so close we got a good nights sleep." (107142419)

    evening meal in restaurant was excellent

    no lift so porter had to carry luggage up the stairs

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