Vale Hotel, Golf & Spa Resort, Nr Cardiff

Hensol Park, Hensol, Nr Cardiff, CF72 8JY
4   Hotel

Nestled within over 650 acres of beautiful Welsh countryside, this modern resort is now firmly established as one of the UK's most desirable spa, golf and leisu... more

 

£ Kamers vanaf £50 per nacht
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9/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
9/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
9/10 Functioneren van het personeel
9/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Anonymous ( Volwassen paar) 

    op  24 november 2009

    "Smooth runing hotel, will be on my best hotel list." (108161388)

    Good customer care by all staff

  • 10/10 Anonymous ( Volwassen paar) 

    op  7 september 2009

    "excellent" (108874611)

    an excellent hotel

  • 3/10 Richard glenn ( Familie met oudere kinderen) 

    van Hull , GB  op  27 juli 2009

    "I will not stay at this hotel and will tell all my friends how bad it is" (108192254)

    The swimming pool was good

    Your F&B Manger was rude and very bad. Room service for breakfast, there was no table to eat the food of and your staff had no idea what to do. The dinner food was not good tasting although expensive. No one available to help with the cases. No mobile reception for ORANGE operators, no signal.

  • 6/10 Gary ( Volwassen paar) 

    van Merthyr tydfil , GB  op  5 mei 2009

    " See above, also fire alarms going off in the night meant disturbed nights following a long day and were not really acceptable. In view of the lack of a view in the room I would have expected a warning at the very least on booking and a subsequent reduction in the cost." (107544223)

    Had room on 2nd floor that had a window similar to a prison. It was high up on the wall letting light in, but we were unable to see out of it.Had I not been heading for a wedding immediately following putting bags in room I would have complained.

  • 9/10 Russell ( Familie met jonge kinderen) 

    van Swansea , GB  op  28 april 2009

    "Good" (107438796)

    Staff were all efficient and helpful

    No mini bar or bottled water in room.Pianist/singer in bar was too loud to hold conversation easily.Lovely idea, but should have been in the background, not dominating proceedings.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  24 april 2009

    Gym excellent, staff friendly, breakfast buffet tasted lovely

    Room service very expensive, breakfast buffet a little overpriced, corridors and stairs a little tired.

  • 8/10 Val ( Solo zakenreiziger) 

    van Cardiff , GB  op  20 maart 2009

    "very comfortable " (107983734)

    Very attentive staff

  • 9/10 Glenda ( Familie met oudere kinderen) 

    van London , GB  op  24 november 2008

    "Lovely, will be back again for certain. " (107680232)

    Beautiful surroundings, big, tastefully decorated room, staff pleasant,great gym and health facilities

    dirty linen on bed--comforter had blood on it and the blanket smelled. No flannels, would have been nice and complimentary water not available. Also could not order movie from tv.

  • 9/10 Barry ( Solo zakenreiziger) 

    van Herts , GB  op  29 augustus 2008

    Would have liked a room with a better view.

  • 9/10 Karen ( Volwassen paar) 

    van Borehamwood , GB  op  28 augustus 2008

    Room/bathroom excellent. Leisure facilities of a high standard.

    Breakfast not too good. Buffet style where many items were not replaced quickly enough leaving food to get cold. Would suggest staffing levels maybe insufficient for busy periods.

  • 10/10 Mervyn ( Vriendengroep - volwassenen) 

    van Enniskillen , GB  op  12 augustus 2008

    "First class" (107216400)

    Staff very helpful, room nice and quite, comfort beds, breakfast excellent

    Cannot think of any bad points

  • 8/10 Andrew ( Jong paar) 

    van Dagenham , GB  op  9 augustus 2008

    "Our experience at the Vale was one that we will not forget easily. The Customer service was first class. All the staff that we dealt with during our stay was nice and very welcoming. We will most definitely visit Wales again and if we do we know exactly where we will be staying - "The Vale "" (107111680)

    Excellent customer service Good size room and design, with impressive shower and birth Room / Hotel environment all round comfortable

    Could do better with a clock and a fridge in the room. The food was not the best. Quantity was unquestionable but more could be done to improve on the taste.

  • 7/10 Anonymous ( Jong paar) 

    op  24 juni 2008

    "Good location. Has potential - a little extra care in the food would make a difference." (97074509)

    Staff were friendly and helpful. Rooms are of good size

    Initial room was very noisy with wedding next door and bed had not been properly installed so easily rolled around on it's casters (almost causing an accident. They did promtly give a new room when requested. Restaurant (La Cucina) was very poor. Bland and sauceless pizza, oversalted sauce, tiny cakes (with undressed salad leaves) and sorbets that looked liked they were roughly cut from a block of ice. Large queues at breakfast (one chef doing eggs to order) and generally tasteless english breakfast

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  5 juni 2008

    "Nice relaxing stay. Would stay again." (97566564)

    Excellent check-in/out. Rooms of high standard. Bath and Shower in the room. Great gold courses if you play golf. Food good quality and value.

  • 10/10 Mark ( Solo zakenreiziger) 

    van Kettering , GB  op  19 april 2008

    "Very nice hotel with very friendly/helpful staff.Very nice room with modern decor and lovely views.Very good value for money." (97598918)

    My room very large/modern and had fantastic views over the golf course. Lovely bathroom with seperate shower and bath.

    The only downside to the room was that it had a adjoining door to the next room and the sound proofing was not very good.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  8 mei 2008

    "Directions could be clearer. Missed turning and ended up at Bosh factory. Saw several other cars do the same. Another sign post would be helpful." (97094822)

    Room was lovely. Breakfast excellent.

    Noise from private function. Doors squeaky

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  30 april 2008

    "Great stay would definatly come back" (97215851)

    Good, comfortable, big beds Brilliant facilities

    small portions of food

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  1 april 2008

    Very nice facilities

    The fire alarm going off at 11pm... for half an hours.

  • 10/10 Paul ( Volwassen paar) 

    van Waltham cross , GB  op  3 maart 2008

    "Excellent Spa, good food, clean rooms , easy access to cardiff centre or cardiff bay, 20mins by car or taxi." (97599816)

    Clean and comfortable rooms

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  15 februari 2008

    Clean, great shower and gym.

    Food on site expensive and don't get enough - but great staff and service

  • 10/10 Anonymous ( Volwassen paar) 

    op  14 februari 2008

    "All info on web site covered the hotel and its facilities . I would certainly recommend this hotel." (97615895)

    the rooms were spacious and private and nice and quiet hotel was very clean and facilities were excellent.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  12 februari 2008

    "The hotel is set in wonderful grounds and looks impressive, however tha lack of maintenance to the common parts was annoying; there were also quite a few occasions where cleaning had also not been undertaken-mud on stairs etc. Food at La Cucina was hit and miss- I asked for a particularly well done steak and it came back with blood flowing from the centre, the female maitre D was excellent-very friendly and professional but the rest of the staff were lacklustre." (97085433)

    Nice bright room, comfortable bed.

    Lack of bath, creaking doors within and outside the bedroom.

  • 10/10 Anonymous ( Volwassen paar) 

    op  3 januari 2008

    spacious, very clean and very well presented

    nothing to dislike , excellent experience

  • 10/10 Garry ( Solo zakenreiziger) 

    van Tadworth , GB  op  8 december 2007

    "Lovely breakfast spread, great gym facilities" (97638260)

    Lovely lqarge room, good quality appliances etc

    Parking can be a pain, but there is plenty of it

  • 10/10 Simon ( Jong paar) 

    van Kings lynn , GB  op  7 november 2007

    "no problems def stay hear again" (97498588)

    the accommodation was spot on would recemend

  • 3/10 Garvin ( Volwassen paar) 

    van Blaenavon , GB  op  26 oktober 2007

    "I wish I had known that the restaurant was outside. the staff were not helpfull as the breakfast is served in different rooms on different days, we had to find this out for ourselves. On checkout we were not asked if everything was ok during our stay [ maybe just as well ]The bathroom had broken tiles in it and the edge of the shower cubicle was thick with dust! This hotel is classed as a 4* but my husband and I think it is a 3* charging 5* prices" (97798086)

    rural location

    we were given a suite,there were no robes ,slippers,mini bar,wine glasses is was in fact a family room with 3 beds .The restaurant in outside the hotel a minute or two walk ,I did not know this and only had an evening dress,as in was October it was a cold walk!

  • 10/10 Barry ( Solo zakenreiziger) 

    van Stockport , GB  op  23 juli 2007

    "Nice hotel, could do with proper blackout curtains and the cleaning staff being quieter untill at least 8pm, but other than that I'd go back (with ear plugs and blindfold)" (97839149)

    Friendly staff, unexpected balcony in room

    Room was next to the store cupboard so woken up at 7am on both days by staff banging about. Also no blackout curtain and those that were there left gaps so light came in at 5am

  • 9/10 Allison ( Vriendengroep - volwassenen) 

    van Dronfield , GB  op  21 juli 2007

    Luxurious rooms - great facillities

  • 10/10 John ( Jong paar) 

    van Mansfield , United Kingdom;GB  op  4 juli 2007

    "good value for money with breakfast included" (99936506)

  • 8/10 Peter ( Solo zakenreiziger) 

    van Macclesfield , GB  op  3 juli 2007

    "This was a high quality hotel and a fantastic price." (99682723)

    Location, facilities, room

    Nothing

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  23 juni 2007

    "Good value at the moment. Building work going on at the moment but not too intrusive apart from breakfast arrangements (see comments above). Car park always pretty full so you may have to walk a bit to the entrance." (99487158)

    Good room, satellite tv, good buffet breakfast

    Building work going on at moment so breakfast is in a basement room which is a bit hot - quality just as good though.

  • 10/10 Anonymous ( Jong paar) 

    op  2 juni 2007

    All was good

  • 9/10 Anonymous ( Volwassen paar) 

    op  31 mei 2007

    "Very nice hotel with excellent rooms and for active guest excellent sporting facilities" (99738300)

    Well presented room comfortable bed

    Noisy corridor door

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  30 mei 2007

    "Excellent value for money with wide range of facilities close at hand" (99015476)

    Imaginatively designed, and all amenities within easy reach.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  24 mei 2007

    Value for Money Quality Accomodation

  • 10/10 Anonymous ( Volwassen paar) 

    op  24 mei 2007

    "great hotel,great golf course,superb views,a must stay hotel" (99962315)

    great views,lovely hotel

  • 8/10 Christopher ( Solo zakenreiziger) 

    van Eastleigh , GB  op  18 mei 2007

    "did not have a window to open, hence room was too hot. golf bar provided food at reasonable prices. rooms a little worn." (99435344)

    clean

    no windows, only glass doors

  • 8/10 David ( Solo zakenreiziger) 

    van Bolton , GB  op  6 mei 2007

    spacious room and superb leisure facilities

    The bar at the golf club was understaffed - couldn't cope with the numbers for both food & drink

  • 10/10 Simon ( Solo zakenreiziger) 

    van Kirkby-in-ashfield , GB  op  28 april 2007

    Excellent facilities and breakfast, very good price,

    Nothing at all

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  17 april 2007

    "This hotel seems to be geared towards male golfing parties. The only woman displayed in the hotel golfing brochure was wearing a bikini and advertising a holiday resort. Also, channels 6 to 10 on the TV were showing porn which wasn't even pay to view. I'm glad I didn't have my children with me." (99311881)

    Above average standard of accommodation

    Free porn on four TV channels - doesn't give a good impression to the solo female traveller

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  14 april 2007

    "You would be hard-pressed to fault the facilities at the hotel. As a fitness " (99678490)

    Mid-week prices are very good value, considering the excellent gym & leisure facilities that are included.

    One restaurant was open , of relatively modest capacity, and pre-booking requirement wasn

  • 9/10 Hannah ( Vriendengroep - volwassenen) 

    van Leeds , United Kingdom;GB  op  11 april 2007

    I liked the hotel room and i liked the bathroom.I also liked having a balcony.

  • 9/10 Frank ( Volwassen paar) 

    van Doncaster , United Kingdom;GB  op  5 april 2007

    "easy to find high standard in all departments good food very clean" (99058018)

    clean and spacious good breakfast

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