Menzies Strathmore Luton, Luton

Arndale Centre, Luton, LU1 2TR 4

Having just completed a major refurbishment programme, the hotel now has a stylish and contemporary feel throughout, with 152 newly decorated en suite bedrooms ... more

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£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 3/10 Anonymous ( Ander) 

    op  16 juni 2008

    "I didn't think it was worth the amount that was charged for the room. I have stayed in other Menzies hotels and have always found them quite good." (99144521)

    The breakfast was nice

    My room card didn't work during my entire stay, there was no air conditioning in my room, the iron was terrible, my room was tiny and my shower was no more than a dribble. It took nearly 15 minutes for me to book in even though I was first in line. I stay in hotels on a very regular basis and would not recomend this hotel to anyone.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 David ( Groep collega's) 

    van Radstock , GB  op  15 januari 2008

    "The room, the public areas and the building was fairly scruffy ad not particularly clean. Service was adequate given the conditions. There was limited bar service and breakfast was in a 'building site' and there was no compensation offer, despite paying a higher rate than others in the party." (97837923)

    Very little

    The rooms were scruffy and not very clean; the facilities had just started a major re-furbishment.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Craig ( Familie met jonge kinderen) 

    van Colchester , GB  op  20 april 2008

    "One member of staff made our stay very comfortable, we knew that our needs and those of our baby would be catered for. One of the check-in staff on the evening we arrived (12/04) was most helpful and friendly and ensured that we had everything we needed." (97682901)

    Asked to move room and was moved immediatly

    rooms too small for cot to fit in

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Sandra ( Familie met oudere kinderen) 

    van Beverungen , DE  op  13 januari 2008

    "Die Zimmer sind etwas muffig, aber dennoch auf eine heimeliche Art gemütlich. Leider ist es Kindern unter 16 Jahren nicht gestattet allein in das hoteleigene Schwimmbad zu gehen. Außerdem kann man mit dem Fernseher kein deutsches Programm empfangen. Der kleine Safe im Zimmer ist sehr nützlich. Das Hotelpersonal ist sehr freundlich und gibt bei Fragen gern Auskunft. Wer sehr früh abreisen muss, kann auch um 4 oder 5 Uhr Frühstück bekommen. Der Bahnhof ist unweit vom Hotel, sowie eine größere Einkaufsmall, die direkt neben dem Hotel liegt. Diese schließt leider schon zwischen 17.30 Uhr und 18.00 Uhr." (97942149)

    Sehr freundliches Personal. Lage in der Stadt.

    Das Frühstück, welches aber landestypisch war und deshalb nicht grundsätzlich zu bemängeln ist. Das englische Frühstück ist nicht mein Ding!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Geraldine ( Jong paar) 

    van Slane , IE  op  12 januari 2008

    "We were disappointed to arrive to a hotel under a complete make over in the bar and food area. The work was noisy but the check in and reception staff did all they could to make us welcome and make our stay as comfortable as posssible. I think under the circumstances a reduction should have been offered by way of compensation for the inconvenience caused while work is in progress." (97212669)

    I am really impress with the current staff in this hotel, we had a bad experience with the receptionist in 2006. The check in and reception staff were extremely helpful and polite, Well done to the new HR regime!

    The rooms are quite small and the heating was too high, we struggled to open a window but had to as the heat made sleeping difficult.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  9 januari 2008

    "Overall a good impression was gained but there needs to be better provision of hot breakfasts as opposed to lukewarm ones." (97178369)

    Warm welcome, friendliness of staff, helpfulness in changing our accommodation

    First room was extremely cold and we were subsequently moved to a better room.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  6 augustus 2008

    "It was an enjoyable stay, I would recommend the hotel to friends and family." (107113724)

    The hotel was clean and tidy, the staff in the resturant were very friendly and helpful.

    Our booking wasn't processed properly so they tried to make us pay twice.

  • 7/10 ( Solo zakenreiziger) 

    van Telford , GB  op  31 juli 2008

    "mentioned small room and receptionist said that they would do something for me next time would go back" (108058481)

    very helpful staff good breakfast foyer etc clean and pleasant

    room was clean but tiny

  • 5/10 Geir ( Man/man of vrouw/vrouw paar) 

    van Trondheim , NO  op  10 juli 2008

    "We (2 male friends) booked a dobble room with two beds, but we got twinbed with one sheet." (97593756)

  • 8/10 Gyongyi ( Jong paar) 

    van Budapest , HU  op  31 oktober 2007

    Very good location, friendly stuff and very nice and clean room. I would definitely recommend it to anyone who would like to spend a few days - or more - in this town.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anthony ( Volwassen paar) 

    van Witney , GB  op  3 juni 2008

    "Over all it was OK The main problem I had was the booking process on the internet. 1 When booking I was asked for my card number and card details I assumed that this was the booking fee. 2 On arrival at the Hotel I was asked for my card details again. I explained that I had already done this once before and again assumed that I had paid at the Hotel. 3 On the morning of the check out I was again asked to give my card details and was asked to pay again. Very confusing to say the least. I have had to check my bank details to check to see if I have paid three times or the once. I would like to see a better system of payment on line. Why dont you cut out the middle man and let people book on line straight to you. It would make things a lot easier and a lot less confusing. The other confusing thing is the parking arrangements. When booking on line there is no mention of paying for car parking in the multi story car park next to the Hotel. £8.00 for the night. You only pay if you arive before six PM and not between six PM and 0600 hrs. Not very clear is it. The directions to the Hotel and how to reach reception could do with a little up dating. My general view is that the location of the Hotel may be fine from the pedestrian side but the road access can be a bit daunting if you dont know the area. Other than that the Hotel staff were friendly and performed their duties well." (97153972)

    It was OK

  • 10/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  28 mei 2008

    "this is the third time i have been to the hotel and every single time i've loved it. it's a great place to stay at. the facilities are excellent. the staff are really kind and other visitors are friendly also. the rooms are clean and tidy and not a bad word to say/" (97870167)

    the facilities are excellent and the hotel is walking distance to the local shopping centre and entertainent centre

    nothing, i think it's a great place to enjoy a stay at

  • 6/10 Anthony ( Solo zakenreiziger) 

    van Ludlow , GB  op  27 mei 2008

    "Was also not impressed with the size of the room service meal. Also asked for potatoes but they did not arrive with main meal." (97630176)

    The room was cleanand well lit

    Considering it was supposed to be an upgrade of the standard it seemed quite small

  • 6/10 Anonymous ( Volwassen paar) 

    op  3 mei 2008

    The Hotel is good, but I found my room rather small.

    There is only English breakfast. I would have wantet to see at least some international style in the breakfast.

  • 8/10 Anonymous ( Volwassen paar) 

    op  7 januari 2008

    "We booked a dinner bed and breakfast package. Upon arrival we were told that we could not have dinner as the restaurant was closed because it was New Years Eve and we hadn't paid for the New Years Eve set menu. A very apologetic receptionist looked into the problem and we were offered the Set Menu dinner at no extra cost. The hotel admitted it was their problem as it should have been noticed prior to our arrival. I was very impressed with their attitude and caring for a pleasant stay on our part.." (97924747)

    Quiet room

    Heating too hot termastat not working

  • 6/10 Anonymous ( Groep collega's) 

    op  30 december 2007

    The decor of the hotel room and the bed was comfortable.

    The bottom of the bath was peeling, rough and discoloured and the heating made a clanging noise during the night.

  • 3/10 Anonymous ( Vriendengroep - volwassenen) 

    op  25 december 2007

    Not much really. I guess the lobby and the lifts were nice and the location was good.

    The decor, the furniture, the carpet, the bathroom suite, the corridors.. everything was old and needed replacing!

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  12 december 2007

    "The online booking experience was excellent, informative and smooth. The odd bit was the pricing. The only breakfast-inclusive package was £100 or alternately I could book a room for £50 without breakfast, which seemed bizarre, as breakfast is £10. Staff were courteous, attentive and helpful. The room was adequate, clean and everything worked. The views from the 10th floor were superb. The location is hard to beat and even the NCP car park is on its doorstep. Plus the Arndale Centre mall is right next door, if you want to avoid the steep Room Service prices!" (97092640)

    Central location. Comfortable room. Great views from 10th floor. Above average quality of service - restaurant, floor and reception staff.

    Steep Room Service prices, plus a Tray Charge even for a plate of salad or chips is too much. The key card had to be repeatedly reset by reception to make it work.

  • 7/10 Christine ( Solo zakenreiziger) 

    van Kidlington , GB  op  14 november 2007

    "I thought parking near the hotel was going to be a problem, but parking in the Library car park was easy, though it would be worth having designated parking for the hotel within this car park (perhaps you could negotiate this with the Mall). I appreciated the discount for visitors on a Friday night." (97398321)

    Good size room with all the usual facilities you would expect from a 4 star hotel and friendly staff.

    Shower was merely a dribble; a bulb had gone on one of the wall lights; there was a hole in the bathroom door which left a jagged edge (ideal for catching clothes); the back fell off the remote for the TV; colour balance on the TV was poor.

  • 7/10 Anonymous ( Volwassen paar) 

    op  6 november 2007

    neat and tidy

    the towels in the bathroom smelled musty

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  31 oktober 2007

    "discount price was benificial! Breakfast too expensive so did not have any" (97373611)

    location, 5 mins walk from the event

    poor tv reception, no free parking,

  • 9/10 Margareta ( Volwassen paar) 

    van Borlange , SE  op  3 oktober 2007

    Location

  • 6/10 Anonymous ( Jong paar) 

    op  3 oktober 2007

    The room had all the usual mod cons and was spacious enough

    Bath was a bit grubby

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  27 september 2007

    "Just as expected from website. Excellent value for money and very convenient for travellers from Luton airport." (97408937)

    Very friendly staff .

    Bathroom smelt on entering room.

  • 2/10 Anonymous ( Vriendengroep - volwassenen) 

    op  23 november 2006

    "facilities were very nice but would have been better if they were open for longer at night." (99240437)

    rooms were big and a nice view. plenty of storage space for clothes, bags etc

    rooms should have been cleaner, staff more helpful and facilities open longer

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Niranjan ( Jong paar) 

    van Miltonkeynes , United Kingdom;GB  op  15 februari 2007

    verry quick services

    they didnt find the reference number

  • 8/10 Damian ( Solo vakantieganger) 

    van Sheffield , United Kingdom;GB  op  12 februari 2007

    "I chose the Thistle over other Luton Airport hotels as it offered a bath, rather than a shower. No other specific comments to make. The hotel was entirely as expected and of an appropriate standard." (99600713)

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  9 februari 2007

    The Bath was Very poor in my room

  • 8/10 Anonymous ( Jong paar) 

    op  7 februari 2007

    no hassle checking in. clean and friendly

    the room was a bit small. was expecting more for the price and from the hotel. however, due to the friendliness i would stay again but a bit pricy for what its worth!

  • 8/10 James ( Ander) 

    van Gibraltar , Gibraltar;GI  op  2 februari 2007

    "I was happy with the room/hotel. It was my second stay. Just the one night so generally happy. Chose the hotel because of location, price, car park facility." (99534171)

    Just stayed one night, just another hotel room

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  25 januari 2007

    "Disappointed by the £5 room service charge. I was also disappointed that you ran out of food at lunchtime for the course the next day. Several people ended up going without food." (99796796)

    Very difficult to find from the instructions on the website. It was not clear that you had to park on level 6 but that the entrance was on level 2.

  • 8/10 Donald ( Familie met oudere kinderen) 

    van Wallasey , UNITED KINGDOM;GB  op  17 januari 2007

    "not bad accommodation, parking convenient, hotel prices but local provisions good. good for a trip to London (40min train) we would return again" (99674073)

    clean

    pool looks larger in photo

  • 6/10 Anonymous ( Jong paar) 

    op  8 januari 2007

    Clean tidy and convenient for the airport.

    Small room. The resteraunt had a heavily restricted menu and then there were several items not available on that. We had booked Dinner Bed and Breakfast but after seeing the Menu offered just 4 main courses we decided not to dine in the hotel.

  • 7/10 James ( Solo zakenreiziger) 

    van Kibworth , United Kingdom;GB  op  6 januari 2007

    "Central location with comfortable bed and a good shower. Clean room.No bed light to read from or to switch on in the night or morning. Bath blocked so fills up with water when having shower. Smell of cigarettes in corridoor outside room.Room far to hot had to open window but room above fans on roof below.Breakfast too expensive so I didn't even entertain it and walked into the town centre to find something. A simple coffe and toast would have been great for a couple of pounds instead of the offer of full english for £ 13.00 - for all I know you accomodate this but it wasn't an option on the website.Overall it was fair the above points were irritating but other than that was a very acceptable and comfortable overnite stay. The above point would be so easy to put right.Would I recomend this hotel? no - but if the changes are made and as a business trip for 1 or 2 nights then yes." (99376201)

    Central location with comfortable bed and a good shower. Clean room.

    no bed light to read from or to switch on in the night or morning. bath blocked so fills up with water when having shower. smell of cigarettes in corridoor outside room.room far to hot had to open window but room above fans on roof below.breakfast too expensive so I didn't even entertain it and walked into the town centre to find something. A simple coffe and toast would have been great for a couple of pounds instead of the offer of full english for £ 13. for all I know you accomodate this but it wasn't amn option on the website.

  • 8/10 Rodney ( Volwassen paar) 

    van Lytham st. annes , United Kingdom;GB  op  31 december 2006

    "Satisfied with hotel for location and price" (99529137)

    Convenient location

    small room

  • 7/10 Dave ( Jong paar) 

    van Basingstoke , United Kingdom;GB  op  31 december 2006

    "ive stayed here a few times its a nice hotel but people there keep trying to throw the resturant down your throut they shouldnt try and force it upon you," (99723462)

    the room seamed smaller then other rooms we've stayed in the same hotel, there was no mini bar evan tho one was advertised as being there on website, also the light in bathroom flickered, and with the tea and coffee facilities there was no hot choclate like normal and thats the only drink my girlfriend drinks!!

  • 6/10 Louisa ( Jong paar) 

    van Sunbury-on-thames , United Kingdom;GB  op  8 december 2006

    "The rudeness of the staff spoiled it a little bit, apart from that everything was fine. Had to fight to pay 80 pounds instead of 90 (we booked for 80 pounds)." (99259601)

    Staff at reception was very rude (both evening and morning). Staff at Gym was nice.

  • 9/10 Carly ( Jong paar) 

    van Markyate , United Kingdom;GB  op  29 november 2006

    the shower did not work

  • 8/10 Anonymous ( Jong paar) 

    op  20 november 2006

    "overall very good exept the comments mentioned above." (99673217)

    it was clean, the room was easy to find and the bed was compfy

    i didnt think there was enought milk in the tea/coffee set, the baths were small, and the hotel broucher said there was a fridge in the room and there wasnt. and i thought the breakfasts where abit expensive.

  • 10/10 Anonymous ( Volwassen paar) 

    op  16 november 2006

    all good

  • 9/10 Ian ( Jong paar) 

    van Dundee , United Kingdom;GB  op  15 november 2006

    bed a bit uncomfortable

  • 10/10 Valentina ( Jong paar) 

    van Trivolzio-pavia , Italy;IT  op  31 oktober 2006

    è durato poco ma posso ritenermi soddisfattissima...

    la colazione un po' cara...ovviamente non l'ho fatta

  • 7/10 Anonymous ( Jong paar) 

    op  25 oktober 2006

    "i enjoyed my stay, the staff were very kind and professional. The hotel is very stylish and would consider coming back. The room was a little dissapointing in size and decor but it was clean and tidy." (99712864)

  • 8/10 Anonymous ( Ander) 

    op  24 oktober 2006

    "We stayed ther over night because we had an early flight from Luton airport. It is close to the airport. Less than 10 minutes by taxi. Taxi costs 7£ one way. You deffinitely get the value you can expect for the price you pay (50£ for double room and we know prices in UK). Staff is very friendly and will try to make your staying nice. The room was clean. It is small, but take into account that you are not paying 5 star hotel! It was a bit noisy on the street where our room looked." (3305453330)

  • 9/10 Justin ( Man/man of vrouw/vrouw paar) 

    van Cottenham , United Kingdom;GB  op  18 oktober 2006

    Excellent value for money, clean and friendly staff

    Room size slightly small

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