Best Western Menzies Strathmore, Luton

Arndale Centre, Luton, LU1 2TR
4   Hotel

Having just completed a major refurbishment programme, the hotel now has a stylish and contemporary feel, with 152 newly decorated en suite rooms creating a com... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  30 oktober 2009

    the fan was wrong in the bathroom

  • 9/10 Anonymous ( Ander) 

    op  23 oktober 2009

    good service level

    Bedroom furniture a little worn, light levels a litte dim, No clock unless the TV is on, tea cups tiny and room was smaller than expceted

  • 6/10 Rosemary ( Volwassen paar) 

    van Ramsey, isle of man , GB  op  20 september 2009

    "NICE HOTEL WELL SITUATED, PITY ABOUT THIS UNPLEASANT INCIDENT, OTHERWISE i THINK WE WOULD HAVE USED THIS HOTEL A LOT, THE MANAGER AND THE REST OF THE STAFF SEEMED VERY PLEASANT AND HELPFUL." (108451275)

    THE MANAGER WAS VERY HELPFUL AND HAD A VERY PLESANT MANNER, HE EXPLAINED THE HOTEL WAS AT FAULT AND FOUND US AN UPGRADED ROOM.

    TO ARRIVE AT THE HOTEL TO FIND ALTHOUGH YOU HAD A CONFIRMATION YOU DID NOT HAVE A ROOM WAS EXTREAMLY UPSETTING. WE HAVE A DAUGHTER IN LAW WHO IS VERY ILL AND THIS IS A STRESSFUL TIME FOR US ALL, TO TRY AND MAKE SURE THE SAME PROBLEM DID NOT HAPPEN ON THE RETURN JOURNEY I WENT TO THE RECEPTION AND EXPLAINED WE HAD A BOOKING IN FOUR DAYS TIME, TO BE TOLD AGAIN WE WERE NOT IN THE SYSTEM, THE LADY IN QUESTION TOOK A COPY OF OUR CONFIRMATION AND ASSURED US THE PROBLEM WOULD NOT HAPPEN ON THE RETURN JOURNEY. IT DID !!! ONLY THE STRESS WAS ADDED TO BY AN EXTREMLY RUDE RECEPTIONIST.UNTIL THE MANAGER ARRIVED THIS WAS A VERY STRESSFUL INCIDENT.

  • 8/10 Michael ( Solo zakenreiziger) 

    van Shepshed , GB  op  19 september 2009

    Central location , clean . Pleasant staff and good qualitybreakfast

    Received a complimentary upgrade to a double room -The room was fine but if that was a double the single room must have been minute.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  15 september 2009

    "Very good" (107646774)

    Overall I was very satified

    I found the young lady on reception when I arrived unfriendly and quite bruisk.

  • 10/10 Anonymous ( Solo vakantieganger) 

    op  1 september 2009

    "As a regular traveller it was a wonderful (sadly unusual) to have all aspects of my stay prove to be first class. If this is how all your hotels perform then you will do very well." (108513580)

    First class all round service

  • 7/10 Anonymous ( Solo vakantieganger) 

    op  14 juli 2009

    "I have stayed before and I would have no problem staying there again" (107390553)

    The hotel was clean and tidy and for what I wanted it did the job

    Breakfast was a bit chaotic as food ran out and some of the staff were a little bit on the slow side.

  • 6/10 Anonymous ( Volwassen paar) 

    op  24 februari 2009

    "rooms very disappointing towards rest of the hotel,very little in way of toiletries and no mini-bar" (107521176)

    staff very friendly,nice lobby and bar area,lovely leisure centre

    rooms were very poor,had to change rooms 3 times as first room was way to small,second room had very bad smell,third room was adequate for what we expected

  • 10/10 Emmanouil ( Groep collega's) 

    van Rethymno , GR  op  5 februari 2009

    Very helpful staff with great sense of humour! Breakfast and meals were delicious.

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  20 november 2008

    Friendly staff.

    Booked online, but when checking in, was told no record of booking, ended up with room with two single beds, when I wanted double bed.

  • 8/10 Anonymous ( Groep collega's) 

    op  4 november 2008

    Parking facilities not good, car park out of order

  • 8/10 Michael ( Volwassen paar) 

    van Wolverhampton , GB  op  26 oktober 2008

    Nice Hotel

    Poor location. Awful parking facility.

  • 9/10 Anonymous ( Volwassen paar) 

    op  3 september 2008

    "The hotel was excellent and a great place to unwind before taking a flight from Luton airport, its only a short taxi ride away." (107262363)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  6 augustus 2008

    "It was an enjoyable stay, I would recommend the hotel to friends and family." (107113724)

    The hotel was clean and tidy, the staff in the resturant were very friendly and helpful.

    Our booking wasn't processed properly so they tried to make us pay twice.

  • 7/10 ( Solo zakenreiziger) 

    van Telford , GB  op  31 juli 2008

    "mentioned small room and receptionist said that they would do something for me next time would go back" (108058481)

    very helpful staff good breakfast foyer etc clean and pleasant

    room was clean but tiny

  • 3/10 Anonymous ( Ander) 

    op  16 juni 2008

    "I didn't think it was worth the amount that was charged for the room. I have stayed in other Menzies hotels and have always found them quite good." (99144521)

    The breakfast was nice

    My room card didn't work during my entire stay, there was no air conditioning in my room, the iron was terrible, my room was tiny and my shower was no more than a dribble. It took nearly 15 minutes for me to book in even though I was first in line. I stay in hotels on a very regular basis and would not recomend this hotel to anyone.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Geir ( Man/man of vrouw/vrouw paar) 

    van Trondheim , NO  op  10 juli 2008

    "We (2 male friends) booked a dobble room with two beds, but we got twinbed with one sheet." (97593756)

  • 5/10 Anthony ( Volwassen paar) 

    van Witney , GB  op  3 juni 2008

    "Over all it was OK The main problem I had was the booking process on the internet. 1 When booking I was asked for my card number and card details I assumed that this was the booking fee. 2 On arrival at the Hotel I was asked for my card details again. I explained that I had already done this once before and again assumed that I had paid at the Hotel. 3 On the morning of the check out I was again asked to give my card details and was asked to pay again. Very confusing to say the least. I have had to check my bank details to check to see if I have paid three times or the once. I would like to see a better system of payment on line. Why dont you cut out the middle man and let people book on line straight to you. It would make things a lot easier and a lot less confusing. The other confusing thing is the parking arrangements. When booking on line there is no mention of paying for car parking in the multi story car park next to the Hotel. £8.00 for the night. You only pay if you arive before six PM and not between six PM and 0600 hrs. Not very clear is it. The directions to the Hotel and how to reach reception could do with a little up dating. My general view is that the location of the Hotel may be fine from the pedestrian side but the road access can be a bit daunting if you dont know the area. Other than that the Hotel staff were friendly and performed their duties well." (97153972)

    It was OK

  • 10/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  28 mei 2008

    "this is the third time i have been to the hotel and every single time i've loved it. it's a great place to stay at. the facilities are excellent. the staff are really kind and other visitors are friendly also. the rooms are clean and tidy and not a bad word to say/" (97870167)

    the facilities are excellent and the hotel is walking distance to the local shopping centre and entertainent centre

    nothing, i think it's a great place to enjoy a stay at

  • 6/10 Anthony ( Solo zakenreiziger) 

    van Ludlow , GB  op  27 mei 2008

    "Was also not impressed with the size of the room service meal. Also asked for potatoes but they did not arrive with main meal." (97630176)

    The room was cleanand well lit

    Considering it was supposed to be an upgrade of the standard it seemed quite small

  • 9/10 Craig ( Familie met jonge kinderen) 

    van Colchester , GB  op  20 april 2008

    "One member of staff made our stay very comfortable, we knew that our needs and those of our baby would be catered for. One of the check-in staff on the evening we arrived (12/04) was most helpful and friendly and ensured that we had everything we needed." (97682901)

    Asked to move room and was moved immediatly

    rooms too small for cot to fit in

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Volwassen paar) 

    op  3 mei 2008

    The Hotel is good, but I found my room rather small.

    There is only English breakfast. I would have wantet to see at least some international style in the breakfast.

  • 3/10 David ( Groep collega's) 

    van Radstock , GB  op  15 januari 2008

    "The room, the public areas and the building was fairly scruffy ad not particularly clean. Service was adequate given the conditions. There was limited bar service and breakfast was in a 'building site' and there was no compensation offer, despite paying a higher rate than others in the party." (97837923)

    Very little

    The rooms were scruffy and not very clean; the facilities had just started a major re-furbishment.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Sandra ( Familie met oudere kinderen) 

    van Beverungen , DE  op  13 januari 2008

    "Die Zimmer sind etwas muffig, aber dennoch auf eine heimeliche Art gemütlich. Leider ist es Kindern unter 16 Jahren nicht gestattet allein in das hoteleigene Schwimmbad zu gehen. Außerdem kann man mit dem Fernseher kein deutsches Programm empfangen. Der kleine Safe im Zimmer ist sehr nützlich. Das Hotelpersonal ist sehr freundlich und gibt bei Fragen gern Auskunft. Wer sehr früh abreisen muss, kann auch um 4 oder 5 Uhr Frühstück bekommen. Der Bahnhof ist unweit vom Hotel, sowie eine größere Einkaufsmall, die direkt neben dem Hotel liegt. Diese schließt leider schon zwischen 17.30 Uhr und 18.00 Uhr." (97942149)

    Sehr freundliches Personal. Lage in der Stadt.

    Das Frühstück, welches aber landestypisch war und deshalb nicht grundsätzlich zu bemängeln ist. Das englische Frühstück ist nicht mein Ding!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Geraldine ( Jong paar) 

    van Slane , IE  op  12 januari 2008

    "We were disappointed to arrive to a hotel under a complete make over in the bar and food area. The work was noisy but the check in and reception staff did all they could to make us welcome and make our stay as comfortable as posssible. I think under the circumstances a reduction should have been offered by way of compensation for the inconvenience caused while work is in progress." (97212669)

    I am really impress with the current staff in this hotel, we had a bad experience with the receptionist in 2006. The check in and reception staff were extremely helpful and polite, Well done to the new HR regime!

    The rooms are quite small and the heating was too high, we struggled to open a window but had to as the heat made sleeping difficult.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  9 januari 2008

    "Overall a good impression was gained but there needs to be better provision of hot breakfasts as opposed to lukewarm ones." (97178369)

    Warm welcome, friendliness of staff, helpfulness in changing our accommodation

    First room was extremely cold and we were subsequently moved to a better room.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Volwassen paar) 

    op  7 januari 2008

    "We booked a dinner bed and breakfast package. Upon arrival we were told that we could not have dinner as the restaurant was closed because it was New Years Eve and we hadn't paid for the New Years Eve set menu. A very apologetic receptionist looked into the problem and we were offered the Set Menu dinner at no extra cost. The hotel admitted it was their problem as it should have been noticed prior to our arrival. I was very impressed with their attitude and caring for a pleasant stay on our part.." (97924747)

    Quiet room

    Heating too hot termastat not working

  • 6/10 Anonymous ( Groep collega's) 

    op  30 december 2007

    The decor of the hotel room and the bed was comfortable.

    The bottom of the bath was peeling, rough and discoloured and the heating made a clanging noise during the night.

  • 8/10 Gyongyi ( Jong paar) 

    van Budapest , HU  op  31 oktober 2007

    Very good location, friendly stuff and very nice and clean room. I would definitely recommend it to anyone who would like to spend a few days - or more - in this town.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Vriendengroep - volwassenen) 

    op  25 december 2007

    Not much really. I guess the lobby and the lifts were nice and the location was good.

    The decor, the furniture, the carpet, the bathroom suite, the corridors.. everything was old and needed replacing!

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  12 december 2007

    "The online booking experience was excellent, informative and smooth. The odd bit was the pricing. The only breakfast-inclusive package was £100 or alternately I could book a room for £50 without breakfast, which seemed bizarre, as breakfast is £10. Staff were courteous, attentive and helpful. The room was adequate, clean and everything worked. The views from the 10th floor were superb. The location is hard to beat and even the NCP car park is on its doorstep. Plus the Arndale Centre mall is right next door, if you want to avoid the steep Room Service prices!" (97092640)

    Central location. Comfortable room. Great views from 10th floor. Above average quality of service - restaurant, floor and reception staff.

    Steep Room Service prices, plus a Tray Charge even for a plate of salad or chips is too much. The key card had to be repeatedly reset by reception to make it work.

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