Claremont Hotel, Douglas

18-22 Loch Promenade, Douglas, IM1 2LX 3

The Claremont offers the last word in style and luxury on the Isle of Man. It goes without saying that the rooms have all the amenities you would expec... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Anonymous ( Volwassen paar) 

    op  29 september 2009

    "We were comfortable and enjoyed our stay. The staff were helpful and pleasant. " (108449265)

    The hotel was clean and well appointed. The breakfast was good. The central location near the harbour was very convenient.

    The view from the bedroom at the back was disappointing. The restaurant was fully booked for the evening meal on Saturday and we were unable to eat there.

  • 7/10 David ( Volwassen paar) 

    van Lytham , GB  op  29 september 2009

    "We both really enjoyed the stay and the experience. We will come again in spite of Head Waitress. Our room No. 107 had a super view of the sea, the bathroom was really good, very light and airey, but the decor (carpet and chair upholstery in particular) needs replacing. None the less, it was excellent value for money at £80 per room per night per couple including a good breakfast." (108607197)

    Excellent value for money. Reception staff were all very pleasant, polite, courteous and could not do enought to help. Head Water in Coast Restaurant was particularly polite and pleasant and very professional. In fact almost all the staff were very helpfull and good to deal with, they made us feel welcome in your Hotel. However, see below.

    Had a bad experience with a waitress in the breakfast room on saturday 26/09/2009. I know her name but have not typed it as per your instruction not to use forenames of your staff, I do know it if you want to contact me. I am pretty sure she is the Head Waitress. She was very surley, never smiled once and was very difficult. I asked for hot milk with my coffee, something I always like. She said this was very difficult, it would take a long time and she was too busy. I waited patiently for 10 mins and then asked another member of staff, who was completely different, she rushed off immediately and returned very promptly with a jug of hot milk and a smile. Then around 9.30 when the breakfast room started to clear of customers, the same Head Waitress ordered her staff to move all the empty tables around which was very noisy and disrupted our breakfast, which you serve until 10.00. I did not dare ask her to make less noise. I feel this Head Waitress needs coaching in customer care and service and someone needs to explain how to smile and be pleasant to people. It does make a difference to customers when they choose hotels.

  • 8/10 Alan ( Volwassen paar) 

    van Cupar , GB  op  9 september 2009

    "Mostly good" (108155298)

    Location of hotel, room layout and facilities, view from room

    No lounge bar at the hotel, cooked breakfast quality was average, evening meal menu was relatively small and a little expensive.

  • 6/10 Anonymous ( Groep collega's) 

    op  4 september 2009

    "Fair - but didn't stay in very much." (108536844)

    Very good location and staff friendly and helpful

    Had booked for an executive double with seaview - got a room facing the back and overlooking a large airconditioning pump - the noise of which kept us awake. on complaining was told there were no other rooms available.

  • 10/10 Michael ( Volwassen paar) 

    van Macclesfield, , GB  op  19 augustus 2009

    "as second time staying at the claremont we found everthing,the position of the hotel,food,and staff could not have been better." (107671876)

  • 10/10 Mandy ( Jong paar) 

    van Whitehaven , GB  op  30 juni 2009

    "excellent" (107600324)

    location, staff & food

    steep front steps & stairs on the same level as lift

  • 8/10 Padraig ( Man/man of vrouw/vrouw paar) 

    van Dublin , IE  op  18 mei 2009

    room was cold

  • 9/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  1 april 2009

    "very pleasant" (107769737)

    Staff were very friendly, hotel very central. Very clean.

    bathroom door did not lock

  • 6/10 Brian ( Volwassen paar) 

    van Kettering , GB  op  2 mei 2009

    "The hotel seems tired and lacking the quality and appearance that the web site suggests." (107339278)

    Staff helpful when problem put to them. New room found straight away.

    The first room was very hot and needed the window open. Hotel must be aware since fan provided. Very noisy with air con unit outside window going on and off all night. Window very difficult to close, had to apply force that was close to breaking the handle to close it. Noise still unacceptable for the price of room.

    1 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Familie met oudere kinderen) 

    op  30 december 2008

    "If we return to the Isle Of Man again, we will use the Claremont. However, we would hope that the members of staff had had some suggestions on customer interaction e.g. how to smile, how to look interested and how look happy to be at work. Customer service is a big positive for a hotel and poor people skills can make people think twice about staying there. This is a lovely hotel and is in a great location for the front." (97423764)

    Excellent breakfast - as per previous 2 visits. Great choice and everything was hot and fresh. The cot we requested was in the room ready. The room was quiet. The price we were quoted on the internet was what we were charged.

    Hardly any of the staff we encountered were enthusiastic in their interaction. Many of the breakfast requests (more hot water/ordered toast/sauces etc)were not attended to which was a shame. The shower leaked a lot and it did appear that the shower door may have been put on up side down as it did not close and the handle was on the inside?!

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Gary ( Ander) 

    van Bromsgrove , GB  op  14 november 2008

    "I did enjoy my stay; however, i was a little disappointed regarding the bad points" (107779708)

    Rooms were excellent, with free internet access.

    Fire alarm went off early morning, but guests had no feedback on cause - although it did appear to be from one of the rooms. Got a parking ticket as no one at the hotel bothered to let me know you need to display a 'disc' in the car.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Barry ( Volwassen paar) 

    van Accrington , GB  op  1 september 2008

    The room was beautiful, clean and spacious with excellent sea views.The restaurant was first class.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Pat ( Ander) 

    van St michaels. preston , GB  op  2 oktober 2008

    "enjoyable stay would return again" (107356831)

    very welcoming hotel,

    having to carry luggage up stairs after getting out ofthe lift

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Volwassen paar) 

    op  14 augustus 2008

    "Bad weather did not help as trying to dry clothing in such a small space not good" (107124127)

    Staff very helpful and polite

    very small room for the price paid, room noisy from eqipment ran by the hotel

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 John ( Volwassen paar) 

    van Newport on tay , GB  op  16 juli 2008

    "Very relaxing and enjoyable" (108075257)

    Great Room Furnishings excellent Great food both at breakfast and dinner

    lift a bit small,slow and dated

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Douglas ( Volwassen paar) 

    van Bexhill on sea , GB  op  4 april 2008

    "Fundamentally we would recommend to others that it is a satisfactory to stay. Staff are friendly & willing to be helpful - a good plus from our experience. If we had been going on holiday we would like to have known that the restaurant was relatively expensive, although excellant. If using it every day it could more than double the cost of a stay." (97465393)

    In good condition, everything worked & all the expected facilities were provided. A good shower.

    Although it was a 'budget' room it was a double squeezed into a single. However it was quiet with no annoying external noises. Fine for us as we spent our time at relatives & friends houses. Not so good for a couple on holiday.You would want one of the superior rooms.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Jane ( Volwassen paar) 

    van Cwmbran , GB  op  9 april 2008

    "We were very happy with our stay and would use this hotel again. The hotel rooms are a little tired, such as stains on the carpet in the room and curtains with broken track, perhaps the general maintanece could be improved." (97967643)

    Views from the room were delightful, staff were excellent the room was a fantastic size and the bed was huge. The service at breakfast was great we were made to feel very welcome

    Curtain rails in the room were broken, and the bath would not emtey of water without the help of my eyebrow tweezers to release the plug!! the lift was a long way from the room.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  15 december 2007

    "Reading the review on the website i expected a luxury room. Although the room was big. There were several water stains and other stains and the room was quite noisy particullary the toilet pump.The TV was small and came out of a cupboard. The cooked breakfast in the morning was not at all nice and left me very disapointed." (97764303)

    Location

    Noisy, ceiling and carpets stained. Terrible noise coming from Bathroom when toilet flushed.

  • 8/10 Paul ( Solo zakenreiziger) 

    van Basingstoke , GB  op  30 oktober 2007

    "Stayed in this hotel several times previously so I guess it must be OK." (97563484)

    Effecient and attentive staff, great view, food very good but a little pricey.

    bathroom ready for an update.

  • 10/10 Wendy ( Solo zakenreiziger) 

    van Burton-on-trent , GB  op  2 oktober 2007

    "The hotel was centrally located - next to shops, bars etc. Staff were friendly and helpful." (97790716)

    Very clean. Excellent room - very spacious.

    rackety lift

  • 4/10 Alan ( Volwassen paar) 

    van Liverpool , GB  op  6 augustus 2007

    "would not book this hotel again room was very small no view at all, room was very warm with not a great deal of ventalation" (97125737)

    the location was central

    room was very small our room was at the rear of the hotel with no view at all very warm and uncomfortable

  • 6/10 Anonymous ( Volwassen paar) 

    op  2 augustus 2007

    "This was a poor value for money but probably par for the Isle. The hotel has had a major revamp and seems classy however much of this is superficial. What looks great is quite different when you stay there for any length of time. I get the feeling it is well managed from the hotel's viewpoint but not when viewed as a customer" (97071562)

    The restaurant was classy and very efficient but like most of the Isle of Man rather pricey. Good food throughout

    Rooms were so hot. The first offered room was so small that there were not even two chairs. External noise was excessive especially early in the morning. And you could hear everything from the room next door. Cleaning was also poor

  • 9/10 Raymond ( Volwassen paar) 

    van Birmingham , GB  op  22 juli 2007

    "The staff could not be more friendly and helpful. The room was large room with a large double bed, fridge (not mini-bar an actual fridge)and a fantastic view of the bay. Even the bathroom had a bay view. The breakfast had the best choice I have ever had. There was a variety of cooked breakfasts including the full english which included bacon, sausage, beans, grilled tomato, black pudding, hash brown, mushrooms, fried bread and your choice of egg, brought freshly cooked to your table. My husband was over the moon with the large choice of fresh fruit including three types of melon, fresh pineapple, strawberries, blueberries, bananas, apples, kiwis and oranges plus dried fruit and nuts." (99493146)

    The breakfast, the room, the staff and the view not necessarily in that order.

  • 7/10 Alan ( Solo zakenreiziger) 

    van Nr doncaster , GB  op  2 juli 2007

    "The food was excelent, The dinning room staff all-though they looked a little bored they were very helpful and smiled when talking with guests. If i was to stay again in the hotel i would ask to view the room first and check for noise. Toilets on the floor i was in also made loud noise when filling, could have been electric pumps ! never been in hotel that has had same problem and i stay in hotels every week of the year for two/Three nights." (99410898)

    I liked the modern outlook and design of the hotel and the room though a little small but as I was alone it was ok, Bed was comfortable and bathroom modern looking.

    The room given to me was very noisy, and was not able to sleep with a window open as there was noise from outlets just outside the window, not sure what they were for, could have been kitchens or the heating/aircon, Bathroom could have been cleaner as i found hair on the floor, Not my colour.

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  30 juni 2007

    "The only thing I'd comment on was that there was a very limited range of channels available on the TV in the room. These days, you expect a lot more." (99957804)

  • 7/10 Anonymous ( Volwassen paar) 

    op  25 juni 2007

    Room was expensive.

    No Sea view.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  12 mei 2007

    "Only stayed one night but good value, clean, nice furnishings - would stay again when next in Douglas." (99220237)

    Rooms were bright, clean and well furnished

    bedrooms a bit 'rabbit warreny' and tiny lift

  • 8/10 Anonymous ( Volwassen paar) 

    op  18 april 2007

    "As stated above. Thank you for reading our response." (99738384)

    Room with a great sea view as requested;

    We were a little disappointed about the evening meal.Small portions and not very tasty?

  • 7/10 Anonymous ( Groep collega's) 

    op  30 januari 2007

    Friendly, relaxed, good location.

    rooms to hot, no view from room window, bar shut too early,

  • 7/10 Rod ( Solo zakenreiziger) 

    van Marlow , United Kingdom;GB  op  12 december 2006

    I ordered a newspaper but they do not arrive until 9.00AM which is of no use.

  • 8/10 Anne ( Volwassen paar) 

    van Blackburn , United Kingdom;GB  op  4 december 2006

    "I was in the Isle of Man on business and my husband came with me. We therefore wanted a comfortable hotel in which I could work on the laptop and he could relax and enjoy himself. We found the Claremont comfortable, easily accessible from the ferry, with fairly good parking on the promenade, for which the hotel gave us a disk. We didn't eat in the hotel as we had other arrangements, but we did have some drinks one evening and breakfasts on both the mornings we were in the hotel. The room was perhaps rather small but we were pleased with the full bathroom and the comfort of the bed. The lighting was rather dim and only one side of the bed had a bedside light, but there was small desk/dressing table at which I could work with a table lamp and socket for laptop. I didn't make use of the wireless internet access on this occasion but may do so on a future visit." (99003960)

    Good bathroom, comfortable bed, good breakfast

    Poor lighting, poor view

  • 9/10 Linda ( Volwassen paar) 

    van Waterlooville , United Kingdom;GB  op  1 december 2006

    "Although we had a fabulous time and we were very impressed with the attitude of staff this is our second visit and on both occassions we have been greeted at reception by being asked if we were sure we were at the right hotel. This was quickly sorted out this time (the wrong year had been entered on the system) but it does make the start of your stay a bit fractious. Everything aside we wouldnt hesitate to stay at the Claremont again - although next time we would prefer to have a sea facing room on the first or second floor." (3305259836)

    Room a very good size and very pleased to have a sea view

    The bed wasnt particularly comfortable and the shower was a bit grubby

  • 4/10 Michelle ( Groep collega's) 

    van St martin , United Kingdom;GB  op  28 november 2006

    The location of the hotel is close to the building I need to travel to, however overall the accommodation is pretty poor.

    The poor quality of the rooms, last week my partner and I stayed in room 320, and it was freezing cold. The radiators hardly produced any heat and you could barely swing a cat in the room. Not to mention the fact the shower tray each morning was covered in flies - which I had to rinse out before I could shower.

  • 9/10 John ( Volwassen paar) 

    van Bolton , United Kingdom;GB  op  3 november 2006

    "Good hotel in convenient location with very friendly & helpfull staff" (99163941)

    Comfortable, spacious, good sea views

  • 9/10 Katie ( Solo zakenreiziger) 

    van Newcastle upon tyne , United Kingdom;GB  op  17 oktober 2006

    "The hotel was right on the sea front, very clean and modern without affecting the period features. Bright room overlooking the sea front with masses of space and a HUGE bed! The bathroom was large, and the shower powerful, but the spa bath wasn't working, which I wa sreally looking forward to after running along the Prom. Remarkably original buildings along the front, and there would be horse drawn trams in the summer. The staff were very helpful and friendly and the restaurant was beautifully decorated. I didn't eat there in the evening, choosing instead a small seafood reastaurant on Ridgeway street called Tanroagan. The breakfast however was fantastic! Plenty of fresh fruit and cereals, yoghurt, nuts and seeds, and also a choice of cooked food. I had Eggs Royale, which was Eggs Benedict with smoked salmon. Coffee was good, and you had an option of toast, which I prefer as I hate waste! Very glad I stayed and would do so again!" (99934701)

    Lovely bed, great view, great breakfast and easy to find, really nice staff.

    The jets in the bath didn't work, and neither did the light over the mirror.

  • 9/10 Anonymous ( Jong paar) 

    op  5 september 2006

    "We stayed specifically for the manx grand prix with two friends and found the accommodation perfect for our needs. The waitresses deserve special mention, they were very attentive and charming. Everything else was of an expected standard and the superb breakfast saw us through to dinner. Would definately return; if you could get us a room for the TT!" (3305005645)

    well situated, modern, relaxed atmosphere

  • 9/10 Doris ( Solo zakenreiziger) 

    van Bath , United Kingdom;GB  op  3 september 2006

    "The Claremont Hotel seems to have been recently refurbished, and has a modern and very pleasant look. Staff are attentive, and the room was well appointed and clean. It also had a great bathroom - wish mine at home was that lovely. The fusion menu in the elegant restaurant was a bit too fussy for me but the meal I had was very enjoyable and well presented. Breakfast is good too. The hotel has a great sea front location." (3305173033)

    Stylish and clean, nice staff, good facilities

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