Custom House Hotel, London

272 - 283 Victoria Dock Road, London, E16 3BY 3

Het Custom House Hotel ligt tegenover het Excel Exhibition Centre en is 2 haltes verwijderd van de O2 Arena met de Docklands Light Railway (DLR). Het s... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 7/10 Anonymous ( Groep collega's) 

    op  18 december 2008

    "goed" (107900106)

    vriendelijk personeel

    kamer sloot niet

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Paul ( Man/man of vrouw/vrouw paar) 

    van Bristol , GB  op  11 december 2009

    exellant valur for money, food was good & resnable priced couldnt ask for more from the room, will defantly stay again & recomend the hotel

  • 7/10 Anonymous ( Ander) 

    op  2 december 2009

    "Got the rooms at a good price on the Internet but would not consider value for money at regular room rate." (108620446)

    Good location for our requirements.

    Charge for use of car park - especially when you've just spent nearly £600 on rooms. Breakfast room was like a train station. Reception staff efficient, but not particularly welcoming.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  1 december 2009

    "Very pleasant and without hastle." (107688836)

    Brightly furnished, excellent location to London Dockland Railway and good accessibility to Excel Exhibition Centre

    Plumbing and hot-water supply in bathroom sometimes erratic.

  • 7/10 Diane ( Groep collega's) 

    van Brixham , GB  op  1 december 2009

    " Would have liked a low floor room, but good price for a overnight stay !" (108774343)

    nice breakfast - handy for the 02

    requested a low floor room, but on 5th floor and do not like lifts, so as hotel was full had to climb the 5 flights. Shower very small

  • 8/10 K. m. ( Volwassen paar) 

    van Bickerton malpas , GB  op  29 november 2009

    "It was fine for the purpose - going to the O2 arena - as it was right next to DLR station. And very reasonably priced. If I came back I would want to check the room size before booking." (108815060)

    Clean, with a fresh towel daily, comfortable beds with right tog duvets for temperature in room. TV in working order and, although text had been changed to Russsian language, immediate response from reception when we asked for help in changing it.

    The room was so small we had to stand on one of the beds to put clothes on the hangers and shelves provided. It was described as a standard twin but was really not suitable for twin beds. I had originally booked a standard double and changed my booking a week before arrival for a twin, if one was still available. Possibly this was the trouble.

  • 9/10 Anonymous ( Volwassen paar) 

    op  26 november 2009

    very good for the o2 arena.

  • 8/10 Anonymous ( Groep collega's) 

    op  4 oktober 2009

    "On the whole, I was more than happy with my stay and would stay there again. I would also recommend the Customs House Hotel to others." (108871125)

    The staff were excellent. Very helpful and very pleasant. The hotel was very clean and easy to find your way around it. Breakfast was very good. The position of the hotel virtually next door to the Excel Arena is an extra bonus.

    The only poor point was the room itself. It was very small and the shower and toilet extremely small (purpose built pod). Being on the large side, I found it difficult to use.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Malcolm ( Vriendengroep - volwassenen) 

    van Tangmere, west sussex , GB  op  27 oktober 2009

    "Clean and tidy with helpful staff" (108657379)

    Good value for money

  • 6/10 Anonymous ( Groep collega's) 

    op  3 oktober 2009

    "If going to a concert at the O2 would come again, but for other areas of london would prefer nearer the centre." (108652360)

    found the hotel very handy to the O2 arena but a long way out from other amenities.

    bathroom/toilet very cramped and not good having a basin in the bedroom as the space was tight. the TV was not a very good reception.

  • 9/10 Anonymous ( Volwassen paar) 

    op  1 oktober 2009

    "Very pleasant" (107571999)

    The hotel was conveniently situated opposite the DLR. The food was good and reasonably priced, and the staff was friendly and helpful.

    Only one complaint; the mattress on the bed of room 508 was very lumpy and uncomfortable.

  • 8/10 Karen ( Vriendengroep - volwassenen) 

    van Portsmouth , GB  op  28 september 2009

    "really enjoyed" (108715690)

    location

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  1 september 2009

    overall good value for money, clean and comfortable. far surpassed my expectation and affordable.You shame all these rip-off, expensive hotels.

  • 6/10 Sinikiwe ( Man/man of vrouw/vrouw paar) 

    van Leicester , GB  op  11 augustus 2009

    "Dinning area was busy and could have done with more staff on that day." (107822807)

    clean

    Staff's response to request for additional pillow on that day not pleasing and had an uncomfortable night with one pillow, when i am used to more pillows. The way the staff dealt with my parking charges and the final bill was not pleasing. No information on whether there is an air conditioner or not, if there how to use it.

  • 7/10 Rachelle ( Solo vakantieganger) 

    van 69006 , FR  op  29 juli 2009

    "Agréable" (107735411)

    très accueillant,personnel sympathique,très positive le service de thé,café qui nous attendais dans notre chambre.

    Il y avait un bruit continue nous ne savons pas si c'était du à la ventilation,ou travaux.nous avons d'éploré le manque de chauffage,personnelle ne parlant pas le français.

  • 9/10 Anonymous ( Volwassen paar) 

    op  24 juli 2009

    "A great place to stay for trips into london Hotel had a pleasant atmosphere and staff pleasant and helpful" (107992294)

    Very good breakfast Quiet location Proximity to DLR

    Air conditioning not very efficient

  • 6/10 Sally ( Volwassen paar) 

    van Kilgetty , GB  op  26 juni 2009

    "Apart from the bedroom ok" (107721698)

    Staff very friendly

    Bathroom and toilet in bedroom were horrible and didnt like the wash basin in the bedroom next to the bed

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Familie met jonge kinderen) 

    op  2 juli 2009

    "Great value for money. Very helpful staff." (107517466)

    Good selection of restaurants and bars within the hotel.

    Had a little trouble booking a movie on the tv.

  • 6/10 David ( Volwassen paar) 

    van Swindon , GB  op  25 juni 2009

    "The hotel met our purposes for a short stay but we feel that there are other hotels in the area which would have been more comfortable with better facilities at the same kind of prices." (107396331)

    Staff were pleasent and very helpful. We asked for extra pillows and they were supplied as requested.

    There was no easy chair whichs meant it wasn't easy to relax unless we used the bed. Car parking wasn't available when we arrived because a wedding party took all of the parking. We have no problems with the wedding but it meant that our car was left out in the street in an area with broken glass from windscreens of other cars was on the ground. It was late, after coming from a show we attended before we were able to park in the hotel parking facilities. Also the parking fee was excessive for a resident. Many hotels do not charge for parking for those staying in the hotel.

  • 8/10 Anonymous ( Groep collega's) 

    op  23 juni 2009

    "Have stayed here a number of times and think it is great value for money. Smack bang next to the DLR, literally across the road. 15-20 minutes from the O2. Half an hour ish from Central London" (107569818)

    Location is great in an area which is obviously developing. Great value for money so close to central London. Food and drink priced very reasonably and of good quality. Brilliant transport links.

    Rooms a little stuffy and short on fresh air but so are a lot of hotels. Decor and furnishings look a little tired. Shower facilities only, which is fine for me but not everybody and they are a little snug if you are a larger person

  • 5/10 Danielle ( Jong paar) 

    van Wolverhampton , GB  op  19 juni 2009

    Hotel was clean and tidy

    We were not told of any deposit on arrival and had to pay £20 because we were paying cash when we was checking out we was just given our money back with no goodbye or even a thank you for staying with us we will not be staying there again.

  • 8/10 Laura ( Groep collega's) 

    van Telford , GB  op  17 juni 2009

    "Good." (107638421)

    The room was generally clean and tidy.

    The towels were dirty.

  • 8/10 Richard ( Solo zakenreiziger) 

    van Wirral , GB  op  12 juni 2009

    A short walk from the Excel Conference Centre. Clean and orderly with all usual facilities.

    The TV signal went down intermittently. The twin room was quite small.

  • 8/10 Anonymous ( Familie met jonge kinderen) 

    op  8 juni 2009

    Nice, clean rooms, good service

    Expensive breakfast and bathroom is very small

  • 8/10 Elizabeth ( Vriendengroep - volwassenen) 

    van Nottingham , GB  op  2 juni 2009

    "was good " (107475011)

    hotel was nice as where the staff

    shower room and wc where very small rooms

  • 6/10 Jon ( Jong paar) 

    van Worthing , GB  op  1 juni 2009

    "Apart from the bathroom, we would have used this hotel agian." (107308694)

    Good value for money. Good tavel links.

    The bathroom was awful - and let down the whole experience !

  • 9/10 Fiona ( Jong paar) 

    van Southampton , GB  op  1 juni 2009

    Good location for attending gig at the O2. Clean and great value for money

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  1 juni 2009

    Clean modern room

    Getting to the hotel....buses from Canary Wharf because the DLR is closed was a pain

  • 10/10 Carolann ( Jong paar) 

    van Sutton coldfield , GB  op  29 mei 2009

    "Great for Expo which is where we went, but equally great for London sightseeing. Cheap enough to overlook the area that it's in, the food was great also, nice restaurant." (107807015)

    Clean, comfortable,cheap

    very small rooms, tiny shower cubicle, not in the best area of town

  • 6/10 Kelly ( Groep collega's) 

    van Norfolk , GB  op  28 mei 2009

    "It was ok but I would stay somewhere else next time with a normal size room and bathroom!!" (107664017)

    The price for what we got was good.

    Room was very small!!!!

  • 10/10 Carolann ( Jong paar) 

    van Sutton coldfield , GB  op  26 mei 2009

    "Welcoming staff, warm, clean, friendly, and a great price. Close enough to central london for sight seeing without the hefty price tag of London hotels." (107345532)

    Not the Hilton, but also not the Hiltons prices, small comfortable room, nice and clean, excellent staff and restaurant. great if you're visiting nearby places, it's a warm, friendly place to lay your head, no facilities ( spa, pool,gym etc), but the price shows this. I'd reccommend it to anyone for cheap business travel.

    The location is a bit ghetto, but that's outside.

  • 10/10 Peter ( Groep collega's) 

    van Southampton , GB  op  26 mei 2009

    "the staff were really friendly and helpful, the cafe was really nice and clean and there was a good variety of food, the double room we stayed in was really clean and nice i really enjoyed it. and it was just across the road from the excel centre where we wanted to go so we saved on underground costs." (107863937)

    the room was really clean and it was really useful to have a hair dryer and i was really pleased that there was a kettle with tea and coffee suplied each day if it was used this was really good

  • 8/10 Jean ( Volwassen paar) 

    van Aylesbury, , GB  op  12 mei 2009

    "Good value for money, good facilities within hotel - necessary as surrounding area seemed to be lacking in facilities." (107658039)

    Fairly convenient for 02 arena, the purpose of our stay.

    Work being undertaken on DLR that necessitated bus then train travel, then taxi back to hotel after 02 event.

  • 3/10 Anonymous ( Volwassen paar) 

    op  6 mei 2009

    "Horrible - would not return" (107323761)

    Near DLR

    Charged for use of room safe, toilet door poorly repair, paid for 'superior' room - what a joke!!! Think I was biten by bed bugs.

  • 10/10 Daniel ( Jong paar) 

    van Sandhurst , GB  op  1 mei 2009

    "Had a great weekend, enjoyed the stay, and the food in the attached pub." (107626510)

    Happy and helpful staff, clean rooms with comfortable beds. Well positined for Excel and DLR station.

    Noisey rooms (walls quite thin) and noise from other residents in halls at night. Some noise from airplanes and station although not too bad.

  • 7/10 Elizabeth ( Groep collega's) 

    van Prees green , GB  op  28 april 2009

    "Fair " (107802493)

    Clean, comfortable and value for money in London.

    Torn valence on one bed, no hot water in evening, poor sound proofing between rooms, very slow in pub restaurant at night.

  • 10/10 Lynn ( Volwassen paar) 

    van Lowestoft , GB  op  21 april 2009

    "Excellent value for money." (107500170)

    Very good hotel, nicely surprised excellent value. Well situated near light railway accessable to city centre. Definately stay there again and would recommend to others.

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