The Highwayman Inn, Shepton Mallet

Cannards Grave Rd, Shepton Mallet, BA4 4LY 0

The Highwayman Inn, Shepton Mallett in Somerset offers hotel / bed and breakfast accommodation. Facilities include 14 bedrooms, one of which has full ... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 10/10 Martin ( Solo zakenreiziger) 

    van Havant , GB  op  15 september 2009

    Very Friendly Staff, Excellent Accomodation and Very Good Food

  • 9/10 Anonymous ( Groep collega's) 

    op  28 augustus 2009

    "Very impressed and would defintely go there again!" (108333882)

    Very clean, nice sized room and modern.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  19 augustus 2009

    "Pleasantly suited my purpose" (107677611)

    Very friendly. Good parking. Handy for my purpose. Comfortable "hard" bed.

    I could not get shower to work properly, but a cold spray was probably good for me. The tube that it fits on is loose.

  • 8/10 Thomas ( Solo zakenreiziger) 

    van Fivemiletown , GB  op  8 augustus 2009

    "Overall l felt a lot of money had one in to improving bedroom and general ambience of hotel but came away feeling puzzled by choice of furniture in bedroom. Tallboy...never used No wardrobe Inadequate televison Over-elaborate chandalier" (108229221)

    Very clean ..excellent breakfast Excellent bathroom and bed

    Two problems with room:- (a). For some reason there was no wardsrobe or clothes hangers (b). No remote control for television

  • 8/10 Anonymous ( Volwassen paar) 

    op  24 juli 2009

    "Good value for our requirements" (107663976)

    Excellent staff, food good value

    Container collecting soiled water in bathroom, poor state of shower

  • 8/10 Anonymous ( Volwassen paar) 

    op  22 juli 2009

    Very good breakfast and evening meals (2). Host was hardworking and keen to please.

  • 9/10 Julie ( Groep collega's) 

    van Ipswich , GB  op  14 juli 2009

    "very enjoyable, will recommend to friends/family" (107787717)

    Friendliness, good food, clean fresh rooms, lovely bathroom

    bit tight on space in bedroom

  • 8/10 Anonymous ( Jong paar) 

    op  2 juli 2009

    "Very convenient, good clean room" (107966809)

    Close to Glastonbury

    Unfortunately had run out of chicken

  • 8/10 John ( Vriendengroep - volwassenen) 

    van Stockport , GB  op  30 juni 2009

    "In the right place for our needs,Freindly staff, interrested in our comfort and needs, better than expected facilities. Would use again if in area and would recommend to others. " (107708732)

    hair dryer either didn't work or wasn't clear as to how it worked. I presumed it started when removed from wall bracket, but as I didn't need it, it didn,t matter....!

  • 7/10 Raymond ( Volwassen paar) 

    van Barrow-in-furness , GB  op  14 mei 2009

    "The hotel was of a reasonable standard for the price paid but I wouldn`t want to stay more than a couple of days in such a small room." (107638993)

    Facilities in the room and public areas were spotlessly clean. Location and parking very good.

    Small room, no hanging wardrobe space and windows set too high in walls to see out or open for ventilation.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Bill ( Ander) 

    van Iver , GB  op  9 mei 2009

    "Good Value" (107643115)

    Very well refitted

    Breakfast from 0730 is too late when attending a show at B&W Show ground. Hotel was full and kitchen was unable to cope and our breakfast wasnt served until gone 0800. No fried Bread and only one rasher of bacon is poor. Payment should be taken off card at reception not 48hrs in advance. It makes it difficult when one person books for a group

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Groep collega's) 

    op  6 mei 2009

    "Sure it did us OK as comfortable B&B." (107907935)

    Value for money

    Apparent lack of true concern for guests. Because of this, the 9 of us went next door for dinner Friday and Saturday and lunch on Sunday. We drank there too. It seemed too much trouble for late arrivals (20:30) to be considered for food on Friday evening.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Richard ( Solo zakenreiziger) 

    van East heckington , GB  op  29 mei 2009

    "although only there for 1 night I would recommend it to anyone as a value for money place to stay" (107471109)

    food and service was very good and staff were friendly and welcoming

  • 9/10 Anonymous ( Volwassen paar) 

    op  22 mei 2009

    Room very clean and impressed by the environmental key system

    Map directions not clear for coming from different direction. First impressions of car park off putting but room made up for it

  • 10/10 John ( Ander) 

    van Huddersfield , GB  op  5 mei 2009

    "pretty faultless" (107981434)

    Run by a lovely friendly couple,Barry and Nicky.Nothing was too much trouble,excellent food and would definitely reccomend it to anyone.First class.

  • 7/10 Anonymous ( Jong paar) 

    op  19 april 2009

    "Meals very good, no wardrobe in room,room very clean. " (107664105)

  • 6/10 Kevin ( Volwassen paar) 

    van Towcester , GB  op  20 maart 2009

    "NO IDEA WHAT THE HOTEL WAS LIKE AS YOU (ACTIVE HOTELS) DOUBLE BOOKED US AND THERE WAS NO ROOMS AT THE HOTEL. WE HAD TO STAY IN A B&B. tHERE RATE WAS £45 PER NIGHT. YOU OWN US THE £17 DIFFERENCE. PLEASE REFUND A.S.A.P." (107788614)

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 3/10 Anonymous ( Volwassen paar) 

    op  26 februari 2009

    "Glad to get away!" (107458369)

    We won't have to go there again.

    Unhelpful miserable staff; scruffy room and public areas. Sunday breakfast finished at 9.00am. Breakfast poor.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Kieron ( Solo zakenreiziger) 

    van Bedworth , GB  op  19 maart 2009

    "good value hotel" (107948748)

    all good

  • 7/10 Anonymous ( Volwassen paar) 

    op  25 februari 2009

    "Has been better" (107401472)

    Handy for the showground

    Evening meal - Not delivered as requested - New Potatoes orderded - chips delivered. Steak tough and gristly. Plates cold. Breakfast - 1. 1 egg + 1 slice of bread - 2 delivered 2. No eggs ordered - 2 delivered. All eggs overcooked

  • 7/10 Tony ( Volwassen paar) 

    van Worthing , GB  op  23 februari 2009

    "Would not stay there again due to the dreadful noise on friday might. The sound could have been turned down after 11am and/ or we could have been warned / offered another room" (107162512)

    The room was a good size

    We were not warned about the amazingly loud kareoke in the bar directly under our room from 9am to midnight on Friday night. We needed to be up early on saturday to work & had been working on friday & were very tired. The noise made sleep / watching TV impossible.

  • 3/10 Derek ( Solo zakenreiziger) 

    van Caldicot , GB  op  23 februari 2009

    "There was no customer care" (107256668)

    Its proximity to Shepton Mallet Showground

    Karaoki night under my room 9 pm to Midnight on the second night. Music was too loud to sleep through or even hear the television. Letter of complaint sent today

  • 5/10 Mark ( Jong paar) 

    van Bideford , GB  op  21 februari 2009

    "manageress very helpful lady,she's only been there a month give her a chance i think she will turn things around when she gets her staff to work together ,we have been here before and would come back i think this was just a blip in the system , good luck " (107333946)

    good food clean room

    bar staff need training they should know if you book on line your money is taken from your account automatic i end paying twice and i think they missed some bits of my food bill even though i had booked a room and table about a month before we had to move three time to accomadate others who had just booked that day toilet did not work properly ,shower valve broke, no tv remote

  • 5/10 Anonymous ( Groep collega's) 

    op  23 december 2008

    Breakfast staff very good, very friendly. Bathroom refurbished and good.

    No hot water - shower turned to maximum and only tepid water.

  • 8/10 Kieron ( Solo zakenreiziger) 

    van Bedworth , GB  op  22 december 2008

    "stayed a few times now always good always freindly " (107449233)

    everything good except no remote for TV

    no remote for TV

  • 9/10 L ( Solo vakantieganger) 

    van Little stoke bristol , GB  op  28 november 2008

    "very nice would stay there again and would recommend it, friends stayed nearby in thatched cottage and had a terrible experience." (107943715)

    nice and clean,lovely room with extra little heater as was very cold

    when checked in given wrong time for breakfast ending luckly didnt miss it although another couple did

  • 3/10 Kenneth ( Solo zakenreiziger) 

    van Scarborough , GB  op  2 juni 2008

    polite bar staff

    dirty chef outside area dirty no wardrobe in bedroom noisy and cold shower

    6 van de 6 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Volwassen paar) 

    op  18 september 2008

    "Young apparently un trained staff who do not have a clue what they are doing. Food poor" (107283722)

    Comfortable and spacious room

    Window frames covered in mould in bathroom

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  18 augustus 2008

    "excellent landloard we got lost rang him up and he came and escorted us to the hotel WHAT SERVICE." (107279563)

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Burton ( Volwassen paar) 

    van Sheffield , GB  op  21 mei 2008

    "Pleasant staff, as above,the whole place needs very slight attention, items are just on the verge of becoming tatty.Approach to hotel also causes concern, a half demolished static caravan in the property across the road makes you wonder about the security in the car park. No problems encountered" (97640299)

    The room was bright clean and airy

    Toilet Seat fell off. The whole place needs very slight attention, items are just on the verge of becoming tatty.

    5 van de 5 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Kieron ( Solo zakenreiziger) 

    van Bedworth , GB  op  28 september 2008

    "good place to stay on overnight stop off but breakfast needs to be earlier." (107496577)

    Friendly people and staff

    rooms next to main road very noisy ask for one at back. Breakfast chef starts at 7.30 so breakfast 8.00 not 7.30

  • 7/10 Anonymous ( Volwassen paar) 

    op  31 augustus 2008

    clean room and basic comforts but relative to the charge. Breakfast was good and more than sufficient.

    evening meal was very poor.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  1 juli 2008

    not very clean There was a rank bad smell! (possibly the new carpet)

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Jong paar) 

    op  30 mei 2008

    "The room was value for money but the lack of heating was very disappointing and made the room seem less welcoming than it should have been" (97572819)

    Clean rooms recently refurbished. Staff friendly.

    Room cold, radiators not working and despite mentioning this nothing was done about it. Towel radiator in bathroom completely inadequate to heat bathroom. It was May and although rather cool I would not like to use the bathroom on a really cold day

    4 van de 4 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Lorrain ( Volwassen paar) 

    van Histon cambs , GB  op  20 augustus 2008

    "Great place to stay in a good area for sightseeing." (97131561)

    Love having a bath . Good food all day

    Would have like a wardrobe

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Anonymous ( Groep collega's) 

    op  24 juni 2008

    "We had to book in for a family wedding in Glastonbury and we were anxious to be as near as possible to the wedding. As it was we were not too far from there and as we were only staying one night the stay was reasonably good. However breakfast although delicious was a bit hit and miss with knives missing and no white bread for toast. This was not insurmountable but could have been better organised." (97190027)

    Hotel was friendly and accomodation was acceptable

    I payed for the two rooms that I had booked the member of staff pulled it up on the screen. I was charged the correct price only to find that my brother in law had already payed for his room the day before and it was only a chance comment that made us realise that we had payed for one room twice. There was no question about the refund but if it was all on the screen how could a mistake like that have happened.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Adrian ( Solo vakantieganger) 

    van Woking , GB  op  17 augustus 2008

    "Cheap, but try to get the side/back rooms." (107217863)

    location, evening meal good, prompt service, good breakfast

    Room smell. My room at front also severely affected by main road noise for most of the night

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Paula ( Groep collega's) 

    van Point pleasant , US  op  16 juni 2008

    "15 min drive to Glastonbury Abbey and Tor. Easy Parking, large rooms, bar downstairs" (97715961)

    Good location to Glastonbury Abbey and the Tor. Large rooms with bathtub, food and drink downstairs, easy parking

    No free internet, must pay for "The Cloud" WiFi.

    3 van de 3 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  2 september 2008

    the bathroom was good and quite large, hairdryer and heated towel rail, and full breakfast included ,

    we thought the room with the bed in was small and the windows were high up so we had no view, some of the staff seemed very inexperienced ,

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