Telford Hotel & Golf Resort - QHotels, Sutton Heights

Great Hay Drive, Sutton Heights, TF7 4DT
4   Hotel

This deluxe 4-star contemporary hotel has recently undergone a GBP 7 million renovation, with every facet of the hotel having been totally transformed. more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 10/10 Jane ( Groep collega's) 

    van Derby , GB  op  31 augustus 2009

    "excellent" (107715621)

    the staff could not do enough for yor they were courteus,kind and very helpful,nothing was too much trouble and the food was fantastic.

  • 7/10 Richard ( Familie met oudere kinderen) 

    van Cheshire , GB  op  14 juli 2009

    "overall ok" (108102862)

    pool,breakfast selection,dinner,check inn staff & room service

    dirty high chair, not very organised in restaurant,dissappointed not a bath in room when travelling with 8 month old baby

  • 9/10 Anonymous ( Volwassen paar) 

    op  11 juni 2009

    "Good value for money. Good room and good food." (107431700)

    Breakfast Leisure facilities Good views if facing Ironbridge

    Lack of installed air conditioning and no fridge TV channels not as listed

  • 9/10 Angela ( Volwassen paar) 

    van Burton on trent , GB  op  10 juni 2009

    "excellent weekend staff very helpful and friendly" (107575561)

    beautiful setting excellent room

    food slightly expensive for the quality

  • 8/10 Gary ( Volwassen paar) 

    van Nottingham , GB  op  25 april 2009

    "very enjoyable." (107931464)

    overall stay very good

    breakfast staff not very good could not keep up with putting food out but it was very busy otherwise o.k

  • 10/10 Mary ( Vriendengroep - volwassenen) 

    van Ilkeston , GB  op  14 april 2009

    "would definately recommend anyone to stay there." (107544612)

    staff brilliant, cannot stress how attentive they were. everything was perfect, room brilliant, facilities great

  • 9/10 Anonymous ( Volwassen paar) 

    op  31 maart 2009

    "mostly enjoyable." (107654320)

    excellent leisure facilities.Comfortable rooms.. Helpful and pleasant staff.Beautiful scenery.

    ground floor bedroom a bit dark.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  1 maart 2009

    "Would normally recommend but the faulty lighting forced me to check out early" (107886300)

    Nice room, generally good facilities and nice restaurant. Staff were friendly and helpful

    Lights were not working properly in my room for two days. Was not fun having to shower in the dark

  • 10/10 Anonymous ( Groep collega's) 

    op  27 november 2008

    "a lovely hotel, with good food and only a short distance from the main shopping centre - handy to go by taxi" (107187734)

    very clean and staff extremely helpful and pleasant - always a smile on their face

  • 8/10 Anonymous ( Jong paar) 

    op  22 oktober 2008

    "This is a friendly, clean hotel. The receptionist confirmed pets are allowed so we will probably stay again. " (107915089)

    For a 4* hotel the room was good value for money. The swimming pool was very clean.

    We had an evening meal on the first night which in my opinion was expensive. We didn't have breakfast as this also appeared to be expensive.

  • 8/10 Andrea ( Ander) 

    van Preston , GB  op  19 oktober 2008

    Staff were very helpfull.

    Internet site used did not clearly state that there was a full charge for cancellation. One day after booking I found a cheaper website for the same rooms.

  • 10/10 Karen ( Groep collega's) 

    van Malmesbury , GB  op  23 september 2008

    "Overall it was a really nice break but we did expect a better standard of food." (107260984)

    The standards of cleanliness were well above average and all of the staff were very polite and courteous.

    Standard of food was not as good as our stay last year. We both had a very disappointing steak on the first night and had to have a bar meal on the second night as the restaurant was very busy - this too was not great.

  • 9/10 Anonymous ( Vriendengroep - volwassenen) 

    op  20 augustus 2008

    Welcoming hotel with local staff throughout. Completely hassle free couple of nights for our party of 5. Breakfast with members of The Verve behind us was a highlight. Great views of the Gorge from the restaurant. Rooms and hotel very clean.

    Lighting in bathroom was pretty awful - either bright light under spotlights or too little light in other parts of room.

  • 8/10 Roger ( Volwassen paar) 

    van Broadstone , GB  op  21 juli 2008

    "Very good overnight stay in a good location Good value for money" (108055365)

    Well apponted, quiet location

  • 10/10 Philip ( Volwassen paar) 

    van Swindon , GB  op  27 maart 2008

    "we have nothing but positive thing to say about the hotel and Qhotels as a group,they have been very helpful and infact we are returning to the hotel at half term with our granddaughter as the hotel offers a great package." (97448243)

    it was clean,well maintained,quality bedding, and great staff throughout.

    our only dislike was there was no fridge in the room.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  28 oktober 2007

    "Hotel under reconstruction but good rooms, bar and dining room. Good breakfast, pleasant staff and generally good food at an affordable rate." (97917751)

    Modern clean and well designed room and en-suite, good in room facilities and quality TV

    Small point but the extractor fan in the en-suite ran 24/7

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  22 oktober 2007

    "Fire alarm started at 6am so had a disturbed night. Restaurant selection limited and not good value for money. Location a little remote." (97245760)

    Clean, tidy and warm.

    In my opinion over priced evening meals. Selection a little limited so I ate in Ironbridge - good choice and better value for money.

  • 9/10 Anonymous ( Jong paar) 

    op  12 juli 2007

    "Overall, we were really impressed by the hotel and facilities. Cannot fault the room we were in, which exceeded our expectations. Great value for money." (99374327)

    The room exceeded our expectations - we were in the older part of the hotel building, which had stunning views over the Ironbridge Gorge. The room was really spacious and the bed was huge and most comfortable have ever slept in! Food and service was also really good.

    only criticisms would be that the bathroom was in need of refurbishment but as the hotel is undergoing a renovation/refurbishment programme, am sure this will be updated soon. Also there was a bit of trek from the car to the room with heavy bags.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Clare ( Jong paar) 

    van Saundersfoot , GB  op  27 juli 2007

    the accomodation was set in lovely surroundings and was very clean

    on the second day we had finished our breafast by the time the tea and toast had come then about 10 mins later the coffee came until this happened we enjoyed the stay and were looking at staying there again.

  • 7/10 Anonymous ( Volwassen paar) 

    op  14 november 2007

    good quality fittings

    cramped bathroom/poor service in restaurant

    0 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Richard ( Solo zakenreiziger) 

    van Eastleigh , GB  op  24 juli 2007

    "Excellent value for money. helpfull staff. Hotel will be fantastic when refurbisment completed." (97044129)

    Facilities, room & location

  • 8/10 Helen ( Man/man of vrouw/vrouw paar) 

    van Maidenhead , United Kingdom;GB  op  26 juni 2007

    The room was very clean and comfortable.

    The noise of the fire doors closing in the corridors. this woke me up very early and kept me awake for the rest of the morning. I was not happy about this at all and for that reason i would not return to the hotel.

  • 10/10 Anonymous ( Solo vakantieganger) 

    op  26 juni 2007

    "Reception, breakfast, bar and restuarant staff are superb. a very pleasant stay!!!" (99661881)

    Excellent throughout. No problems at all.

  • 8/10 Lynn marie ( Vriendengroep - volwassenen) 

    van Burnley , GB  op  25 juni 2007

    The setting. Views from the room over the golf course.

    Nothing. Although it is undergoing a massive refurbishment which will bring it up to date. The decorating is a bit tired but the hotel was definitely value for money.

  • 8/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  9 mei 2007

    large bathroom, comfortable beds,

    bar closed early

  • 7/10 Colin ( Solo zakenreiziger) 

    van Clacton on sea , GB  op  2 mei 2007

    "The hotel decor bar and facilites were tired needs money spent to bring it back to life. Which the hotel managment plans to do." (99261434)

    Excellant location and it suited my business visit

    meals in the restruant were only average quality

  • 8/10 Anonymous ( Ander) 

    op  18 april 2007

    "Excellent value for my two nights stay. You need a decent map to show the hotel's location. The local road network is a nightmare to new visitors - all those roundabouts which look the same !" (99803020)

    The room 418 had been recently refurbished, every new except for some small work needed on the tiling in the bathroom.Previosuly, this hotel was looking tired and hammered, so good to see this investment.

  • 5/10 Timothy ( Groep collega's) 

    van Shipley , United Kingdom;GB  op  9 januari 2007

    "Hotel is run down, althought staff are good and it has potential once reburbished but not changing light bulbs in the snooker table for months is very poor" (99395100)

    Food was good, close location to Halesfield Industrial estate

    Jacuzzi and steam room out of order, no sky TV, no light bulbs for snooker table

  • 10/10 Richard ( Solo vakantieganger) 

    van Pontypridd , United Kingdom;GB  op  1 december 2006

    "Faultless" (3305273240)

  • 5/10 Anonymous ( Groep collega's) 

    op  29 november 2006

    "One of the rooms allocated to my part, had a very clearly broken shower - no comment about this was made to my friend at the time of check in. She complained and was found an alternative room, in a different part of the hotel to our party. She felt very lonely asa it was away from the majority of rooms in a small block - this spoilt the experience for her. Feel that the hotel was in need of a general update , looking very tired in places." (3304992614)

    Good sized rooms

    In need of care and attnetion.

  • 8/10 Anonymous ( Vriendengroep - volwassenen) 

    op  15 september 2006

    "Good hotel. Good clean accomodation. Great breakfast choice. Good value. I would recommend hotel to anyone." (3305086285)

    Clean and with all facilities.

    Nothing

  • 10/10 Jamie ( Volwassen paar) 

    van Slough , United Kingdom;GB  op  4 september 2006

    "Although we only stayed one night. We found all aspects of the hotel vey good, to such an extent I am aranging a golf weekend fr the ealy part of next year at this hotel." (3305263729)

    Very spacious room. Excellent facilities. Staff of the best order.

    Nothing

  • 8/10 John ( Solo zakenreiziger) 

    van Ipswich , United Kingdom;GB  op  3 september 2006

    "A very functional, institutional style hotel, with an excellent breakfast and good value for money." (3305188551)

  • 8/10 Anonymous ( Volwassen paar) 

    op  31 augustus 2006

    It was very well situated for visiting the iron bridge museums, which was our reason for visiting this area.

    Nothing

  • 5/10 Sarah ( Familie met oudere kinderen) 

    van Hull , United Kingdom;GB  op  30 augustus 2006

    "I booked this accomodation on-line. We specifically chose it for the swimming pool so that we could swim as a family. We arrived just before eight in the evening and left the next morning. It was only on arriving at the swimming pool that we found no children were allowed to swim after eight at night or before nine in the morning. This was a problem and one we should have been made aware of when booking. My son was asked to leave the pool at quarter to nine even though there was only one other swimmer in there, and then he was allowed back in after nine. However, he could only swim for ten minutes if we were to make it to breakfast by 9.30. On arriving at breakfast at 9.25 we were hurried into serving out our hot food so that it could be put away at 9.30. We explained the problem with the pool, and asked the staff to leave the food out until we were ready, but they would not obliged, and said they had to get ready for lunch. This was totally inflexible. Further, one member of staff said the pool was nothing to do with them! Our stay was spoilt by this. We had no problem with the bar area and the service there, or the rooms. The reception always seemed to have a queue and not enough staff working on it. We would not go back." (3305085878)

    The bedroom was nicely appointed

    the health club was shabby in places

  • 8/10 Anonymous ( Volwassen paar) 

    op  27 augustus 2006

    "We were given all the imformation we required" (3305181916)

    With in easy reach of Ironbridge museums and able to use leisure activities

    Lack of variation in evening meals

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 augustus 2006

    It was competively priced, breakfast was good.

    The room we had looke tired and was in need of redecoration.

  • 4/10 Anonymous ( Volwassen paar) 

    op  25 augustus 2006

    "we don't think we will be staying at this hotel again. what was supposed to be a desperatly needed break turned sour. Unless they could guarantee there would be no futher problems. Although we had a reduction in the rate we feel the offer should have included more, we have come home more tired than when we went.We should say that the lady that booked us in was a credit to Swallow hotels also the male dining room manager sorted out more incompetance where we had booked through reception an evening meal for 7pm as my husband is Diabetic and when we arrived the dining room had no such booking. Steve did his best but we still had to wait 45 mins which was quite close to a hypo so you can see where our frustration is coming from.We have taken a copy of this but like a reply." (3305211027)

    not a lot

    incompetance of getting faults sorted especially the horendous noise from above our room at regular intervals for two nights until night manager visited at 1-15 in the morning and said how awfull the noise was and in night close were moved from one end of the hotel to the other. then the following morning back to original room then were told could not move us until after two oclock that day.reception said maintenance were looking for fault that day.

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