The Crown Hotel, Harrogate

Crown Place, Harrogate, HG1 2RZ 3

A former coaching inn, this Victorian hotel is set in the heart of the beautiful town of Harrogate, close to shops, boutiques, and the towns bustling nightlife.... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
8/10 Algemene indruk
8/10 Algemene prijs/kwaliteitsverhouding
  • 6/10 Andrea ( Solo zakenreiziger) 

    van Gravesend , GB  op  25 november 2009

    "Clean, reception staff were lovely, Food was not value for money and did not match the cost." (107847215)

    it was clean

    Food was not great...and i was not given a double duvet when i asked for one. I was told there was none spare in the hotel.

  • 7/10 Susan ( Solo vakantieganger) 

    van Leeds , GB  op  28 september 2009

    "Adequate." (107534391)

    Traditional style hotel, good facilities

    Room not great for amount paid. Night time bar staff didn't have a clue about types of drinks and good customer service.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 4/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  28 september 2009

    "Nice looking hotel. Needs an overhaul of staff attitudes and a review of service procedures." (108484154)

    Good attention to the decor/style of the hotel . Good location.

    Attitude of check-in staff (really felt she had better things to do). No heating in the room - had to rely on an electric heater in the hallway. Hot water took an age to feed through to the shower. Breakfast was dis-organised - I had to ask for coffee, toast and chase for missing items from the table.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  28 september 2009

    "good stay, ideal location for training and to acess local amenities" (108762284)

    room was was well presented and clean, breafast was lovely

    first member of staff to greet us was quite rude to another customer in front of us.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 5/10 Gillian ( Volwassen paar) 

    van Stafford , GB  op  27 september 2009

    "Very expensive. We paid over the odds for our stay, will not make the same mistake again. It may be clever to keep changing the prices on your web site but in the longer term you will lose repeat business. So taking into account the money paid out, poor value. 5 star price, 3 star hotel." (108485315)

    Large bedroom. Nice breakfast room.

    Shortage of food items at Monday breakfast. Lack of car space on Saturday. Loud late night door shutting on Saturday evening.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Volwassen paar) 

    op  19 november 2009

    food in hotel evening restaurant poor.

  • 7/10 Anonymous ( Groep collega's) 

    op  19 november 2009

    "very enjoyable" (108523491)

    good location. warm and comfortable. friendly staff. good breakfast

    dismal decoration.poor lighting.

  • 8/10 Claire ( Jong paar) 

    van Wakefield , GB  op  17 november 2009

    "Very good" (108169783)

    The hotel was very nice, staff very friendly. We ate in the hotel restaurant and the food was lovely. Breakfast was very good - just what I needed!

    The hotel is noisy - could hear other rooms' toilets being flushed and people outside on the street despite the window being closed The bed was softer than I'm used to. The picture is deceptive - there was very little parking and the carpark was full when we turned up at 2pm (fortunately we arrived as someone was leaving).

  • 8/10 Anonymous ( Volwassen paar) 

    op  16 november 2009

    "We enjoyed our stay and would sty again without hesitation." (108407829)

    Very friendly staff, good breakfast, clean room

    A great many floor boards are very creaky especialy in room. Very limited car parking.

  • 9/10 Rachel ( Volwassen paar) 

    van Enfield , GB  op  16 november 2009

    "Very good- I'd come again" (108547852)

    Friendly and helpful staff. Good sized room. Excellent location

    Shower not powerful enough and bath took a long time to run.

  • 10/10 Mark ( Jong paar) 

    van Leeds , GB  op  16 november 2009

    "Very Pleased would reccomend" (108767371)

    Value for money, good breakfast & Friendly Staff

    Had to pay for the televsion

  • 9/10 Anonymous ( Ander) 

    op  13 november 2009

    "very good" (108512830)

    lovely breakfast room

    silly red throw on bed but it did colour co-ordinate

  • 8/10 Zoe ( Solo zakenreiziger) 

    van Thrapston , GB  op  10 november 2009

    "Overall very pleased with the hotel, stayed previous year and very pleased on that occasion as well" (108439912)

    Staff polite, everywhere clean, good breakfast

    Booked a table for 7.00pm, Saturday, bar staff (2/3) busy as I would expect at that time. Waited 15 minutes at the bar to be served/seated, at no time was I acknowledged or spoken to so I left and ate elsewhere in Harrogate. Had one of the staff asked for my patience and/or asked if I had made a reservation this comment wouldn't exist. One other point when I ordered the Sea Bass on the Friday evening I would expect potato's/veg/salad to be served with it. It wasn't explained that those items had to be ordered separately and at an additional cost. Both of these points are minor and can easily be addressed.

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  9 november 2009

    "excellent" (108956637)

    helpful staff

    poor parking

  • 10/10 Anonymous ( Jong paar) 

    op  4 november 2009

    "The central location was excellent and both myself and my girlfriend would highly recommend the hotel for a weekend stay." (108111417)

    Spacious room and very well presented hotel. Staff were welcoming and friendly. The room had all the facilities that were required of the stay.

    Possibly more choice of TV channels in the room.

  • 10/10 Kenneth james ( Groep collega's) 

    van Wirral , GB  op  3 november 2009

    "Better than expected Great value for money" (108954521)

    All Excellent

  • 10/10 Keith ( Volwassen paar) 

    van Bolton , GB  op  2 november 2009

    "A very enjoyable stay." (108319496)

    excellent service, superb breakfast, choice and quality gottem both right. room - very clean.

  • 3/10 Anonymous ( Jong paar) 

    op  7 september 2009

    "Mostly acceptable, however some staff need to realise they are in the hospitality business, and understand what that means. If you intend to cultivate repeat business or a good reputation you need to focus more on the enjoyment of the visitors. Nobody was rude but it was the feeling of indifference" (108554540)

    The hotel is an interesting building with a sense of history, it was nice to stay in such a venue. It is convenient to town and easy enough to find. The quality of the food served was high.

    When checking in, the two staff members on the reception desk were not at all welcoming, they made us feel like we were just numbers to be processed. No personal touch or warm greeting. They did not tell us where the lifts were or roughly how to get to our room. We carried our bags up the stairs and wandered around till we found the room ourselves, only later that day did we spot the location of the lifts. The toilet was leaking badly in our bathroom. I used the facility in the morning only to find myself standing in a pool of water. When I pointed it out to the receptionist she said "OK we'll have someone take a look at it". She never offered an apology, which wouldn't have cost anything (even if it was insincere). While eating breakfast, I observed the staff turn a couple away from the dining room. This seemed wrong as even though most people were finishing eating, more food had just been brought out from the kitchen. It was 2 minutes before the breakfast period was due to end and even if it had been a minute past, some leniency should be extended it's not as if they were trying to get a breakfast in McDonalds after 11 O'Clock. These people were guests and were clearly offended by the completely inflexible actions of the staff member.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 10/10 Anonymous ( Volwassen paar) 

    op  1 november 2009

    "Very pleasant." (108854368)

    Large room and en-suite; superb breakfast

    The Place restaurant characterless compared with the main hotel so didn't eat there.

  • 7/10 Jürgen ( Ander) 

    van Hamburg , DE  op  30 oktober 2009

    "Focussing on British guests Friendly and good value for money" (108159765)

    Style and look and feel Friendliness of staff Breakfast selection

    Missing Web access with printer in the lobby Missing International TV channels Missing International Newspapers

  • 9/10 Stuart ( Familie met oudere kinderen) 

    van Chelmsford , GB  op  29 oktober 2009

    Excellent position and interior to the hotel. Nice bathroom. Excellent breakfast.

    Very creaky floors in all bedrooms kept us awake. Limited parking. Poor quality fold out bed for child resulted in parents sleeping in it. Poor quality adult beds.

  • 8/10 Anonymous ( Familie met jonge kinderen) 

    op  27 oktober 2009

    "Had a lovely time, excellent location, pleasant hotel and excellent check in staff. The service at Breakfast was a little impersonal although the food was first class. The room was clean and fresh, if not a little tired, and the check out was smooth and effortless. " (108689572)

    The check in staff member was excellent, friendly, courteous, efficient and helpful.

    The hotel is a little 'tired' looking and for the room rate we'd suggest a few treaks here and there to change it from a good stay to an exceptional stay.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  26 oktober 2009

    "Fair" (108630121)

    taff very friendly.

    I didn't get my wakeup call the first morning. I used the TV the 2nd night. A clock would be nice to have in the room. There was no washcloth and the shower curtain needed to be replaced. Parking is extremely difficult.

  • 10/10 Anonymous ( Ander) 

    op  21 oktober 2009

    "Excellent - will book again for next year when dates are confirmed." (107971752)

    Excellent customer service and attention to detail, staff always willing to help. Dining room opened early on more than one morning to accomodate commitments which existing times could not meet Excellent service and attention to detail at all functions connected with the hotel during conference Black tie dinner was one of the most successful i have ever attended and the food was excellent especially in view of the need for dietary requirements - it was really pleasing to have the same meal as everyone else but adapted to meet my needs (wheat free) so that there was no real disitinction between my meal and everyone else's at the table Room was spotlessly clean at all times with large and luxuriously thick towels - a real treat when in many hotels they are small and ususally very thin and worn!

    In all honesty none to report other than the lack of parking - which i knew about in advance and made alternative arrnagements

  • 9/10 Katie ( Familie met oudere kinderen) 

    van Holmfirth , GB  op  13 oktober 2009

    "Nice rooms, friendly and welcoming staff but poor food in the hotel restaurant." (108551640)

    We were travelling with my 6 month old daughter and made to feel very welcome by the staff, cot was provided and highchairs in the restaurants. Rooms are nicely decorated and quite spacious, some more than others. Ideal location in the centre of harrogate.

    We ate in the hotel restaurant the place in the evening unfortuatley the food was very poor which was dissapointing as we have eaten there a few times and always been very pleased. the menu choice was very limited and there were no specials like there is usually, we weren't on dinner, bed and breakfast so were paying full price. I hope this was a one off otherwise we will have to eat else where on our next visit. The breakfast in the hotel the next morning was lovely.

  • 10/10 Anonymous ( Solo zakenreiziger) 

    op  11 oktober 2009

    Clean room, friendly staff, great breakfast

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  5 oktober 2009

    "would come back but not in room 269" (107592357)

    Breakfast, tydiness

    stayed for the fist 4 nights in a a very dark small room for 20% more than a spacious and light room for the last night for less money

  • 9/10 Anonymous ( Groep collega's) 

    op  5 oktober 2009

    "Would be difficult to improve on it" (108866088)

    Good service Good location Good food

    Limited parking

  • 10/10 Philip ( Volwassen paar) 

    van Worksop notts , GB  op  4 oktober 2009

    "This was our first stay at the Crown Hotel, and will not be our last." (108488878)

    All the staff where very polite helpful and efficient.Meals we had in the Place resteraunt were to a very high standerd and very well priced.The price for our two nights stay was very competitive.

  • 3/10 Sacha ( Ander) 

    van Ware , US  op  2 oktober 2009

    "poor" (108127617)

    food was bad in the bar area. staff inattentive (sat at a table for ages- bar maid was behind bar....had to get up and order own drink)

  • 4/10 Linda ( Man/man of vrouw/vrouw paar) 

    van Derby , GB  op  1 oktober 2009

    "Ok but would not recommend hotel to friends. Poor response of reception team to a very straightforward problem. " (108880123)

    Beautiful building in great location. dining room and breakfast excellent. Rooms clean

    Room very cold. Asked for some heating. First asked on arrival at 3pm. Room still very cold on return to hotel at 9pm. three calls made to reception over 90 minute period. poor response from reception. "Heating will come on in 20 minutes". Eventually porter came with portable heater as we has established radiator in room not working and noisy. Asked for room change the following morning. No help with bags. Waste of our valuable weekend time sorting this out.

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