Best Western Annesley House Hotel, Norwich

6 Newmarket Road, Norwich, NR2 2LA
3   Hotel

Consisting of 3 Grade II listed Georgian buildings, the hotel is situated in a pretty tree lined conservation area only a short stroll from the city centre.
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£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
9/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
9/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 9/10 Ian ( Volwassen paar) 

    van Stockport , GB  op  3 augustus 2009

    "Excellent value and very comfortable. Good meal and breakfast." (107827692)

    Evening meal excellent both food and service.

    I like a shower

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  24 juli 2009

    "Adequate for an overnight stay." (108593027)

    Lovely building with friendly staff.

    Decoration in the room very tired. Television to low to view from bed. No separate shower.

  • 10/10 David ( Solo zakenreiziger) 

    van Buckhurst hill , GB  op  16 juli 2009

    Excellent staff and excellent food in the restaurant

  • 8/10 Anonymous ( Volwassen paar) 

    op  13 juli 2009

    "Good" (108394650)

    Good staff, good service

    Window in room 15 needs attention and eventual replacement Bath water ran slowly Breakfast arrangements could be improved by laying out on large table in restaurant, not in small dark alcove

  • 9/10 Stewart ( Volwassen paar) 

    van Hertford , GB  op  2 juni 2009

    "A good hotel perhaps a little staid in its decoration of bedrooms. However homely and comfortable. I have been told to ask for a bigger room next time by one of the regulars! A pretty dining room and a well stocked pond in the garden for a tranquil stay." (107388368)

    Excellent position in Norwich. Welcoming staff. Well organised and polite. Excellent dinner.

    Room a bit small especially bathroom - just adequate. Became very hot that night but managed to find a fan in wardrobe which cooled us down. Couldn't open window in bedroom. Perhaps the fan should be more obvious? Perhaps breakfast could be included?

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  27 februari 2009

    "Very pleasant" (107934531)

    Polite and cheerful staff. Old fashioned, personal service and a warm welcome. Food in restaurant very good.

  • 10/10 Alan ( Volwassen paar) 

    van Nottingham , GB  op  21 december 2008

    "enjoyed it immensley" (107820481)

    This is best hotel we have stayed at for a long time and just supports our view that Best Western hotels are consistently good. We would stay there again.

  • 9/10 Peter ( Solo zakenreiziger) 

    van Plymouth , GB  op  7 november 2008

    "I will return" (107504560)

    Friendly and attentive staff Good food Comfortable stay

    Stairs a little narrow for good access to the room I was allocated

  • 7/10 Marylyn ( Man/man of vrouw/vrouw paar) 

    van Knighton , GB  op  18 september 2008

    "Accommodation would have been 100% better if we had done a deal direct with the hotel and probably cheaper." (97188695)

    Staff extremely helpful and friendly.

    Booked twin-bedded room, put in double bedded room with very small single bed which made room claustrophobic.

  • 7/10 Anonymous ( Jong paar) 

    op  24 juni 2008

    "Good hotel and staff very efficient. Shower facilities were terrible and food much too expensive. Seems like the reasonble room rates draw you in, then they make the money back on food prices. Recommend but dont eat there at the prices. Would only go back if showers were more powerful and food prices were reduced." (108082967)

    Staff service

    Shower was a dribble and head didnt stay in place and took hours to run a bath Sink was sloping and water overflowed to easily. Food is crazily expensive. How one can justify

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  4 april 2008

    "Very friendly hotel, clean and makes you feel at home. Lovely freshly cooked breakfasts with local produce. Convenient for business as close to the town, but has the personal feel for leisure travellers also" (97974858)

    Excellent friendly staff, cosy room

    Restaurant is a little open and too quiet, particularly when you are on your own

  • 9/10 Dominique ( Solo vakantieganger) 

    van Bristol , GB  op  11 december 2007

    "I knew that the accommodation in Annesley House was of a high standard as other family members have stayed there in the past. The staff were friendly and efficient and the breakfast was delicious and served quickly. I was allowed to leave my bag in a secure area for a few hours after check-out which was very helpful. I did observe that some negative comments (or niggles) from another guest were not well-received. Comments of this nature should not be taken personally by staff as standards are generally high at this hotel." (97729950)

    It was clean, light, warm and quiet. It is also based in pleasant surroundings.

    My single mattress sloped slightly down to the right, meaning that I nearly fell out during my sleep.

  • 9/10 Anonymous ( Volwassen paar) 

    op  3 augustus 2007

    Close to centre of Norwich

    Nothing

  • 8/10 William ( Volwassen paar) 

    van Dartford , GB  op  28 juli 2007

    "The food was well presnted and delicious. The portions tended to be rather small - but thhis was acceptable for a senior citizen. The hotel ws well positioned near the town centre - and had off street parking. However, it was quiet and restful. The staff were helpful and friendly, and made our stay very enjoyable." (97650290)

    I liked the dining areas, the bar and the gardens - which were beautiful.

    The room was dark and rather old fashioned. When I first entered, my heart sank. However all the facilities were there and the general feel of the hotel's public spaces made me feel that a prfessional designer had been taken on board and they he/she would get round to the bedrooms and make them light,modern and welcoming.

  • 9/10 Sharon ( Solo vakantieganger) 

    van Ongar , GB  op  17 juli 2007

    It was extremely clean and well maintained. A good choice of TV channels and even a DVD player in my room and the little sweets in the room as a welcome/departure.

    Close to the main road into Norwich City Centre but not too overbearing, even with the window open for fresh air. Filled in feedback form for hotel as slight smell of smoke in room but that could be still lingering in the curtains or carpet from previous times. Bedlinen though was clean as was everything else.

  • 8/10 Anonymous ( Volwassen paar) 

    op  16 juli 2007

    clean, bright and friendly

    TV NEEDS TO BE ON A WALL BRACKET, TO VIEW FROM BED

  • 10/10 Anonymous ( Volwassen paar) 

    op  12 juli 2007

    "A very enjoyable stay. We will be staying in other hotels in the group in the future." (97789617)

    The location and being able to walk into the town

  • 9/10 Julia ( Solo vakantieganger) 

    van St albans , GB  op  10 juli 2007

    "Well located hotel with free parking. Clean, comfortable room with good facilities. Very friendly and efficient staff. Good well cooked food and pleasant conservatory restaurant overlooking pretty garden." (99996052)

    Single room was larger than the usual. Very clean and comfortable.

    Polyester cotton sheets - I prefer cotton!

  • 9/10 Anonymous ( Volwassen paar) 

    op  21 juni 2007

    "The staff were very proficient and friendly and the hotel was spotlessly clean." (99334387)

    Very comfortable bed and a electric fan was provided.

    The bathroom. Very clean though odd shaped felt bit squashed. Shower flow rate slow.

  • 10/10 Anonymous ( Volwassen paar) 

    op  18 juni 2007

    "We only had an overnight stay but are completely happy with the way we were treated. The food was superb and well priced." (99566990)

    The staff were excellent and nothing was too much trouble

  • 9/10 Michael ( Volwassen paar) 

    van Canterbury , GB  op  12 juni 2007

    "A comfortable clean hotel, with only a short walk to the city centre. All the staff were friendly and helpful and the food (particularly the evening meal) was excellent. Outside the conservatory restaurant the garden, complete with Koi carp pond complemented the setting beautifully." (99545349)

    Comfortable clean accommodation

    Shower was not very powerful.

  • 9/10 Anonymous ( Volwassen paar) 

    op  4 juni 2007

    "The facilities were excellent. The staff were very friendly and helpful, especially explaining the ingredients of the evening dinner. They showed concern when the main course was not to my taste and did everything possible to make our stay enjoyable." (99865153)

    Near to the city but not too noisy.

    We failed to get the free broadband to work on our laptop. The broadband was insecure.

  • 10/10 Anonymous ( Volwassen paar) 

    op  1 juni 2007

    It was clean, roomy and close to Town Centre. Breakfast was brilliant and service very friendly.

  • 8/10 Caleb ( Volwassen paar) 

    van London , GB  op  31 mei 2007

    Great service! Room was large and confortable. Breakfast was good.

  • 9/10 Simon ( Volwassen paar) 

    van Great barr , United Kingdom;GB  op  9 mei 2007

    Friendly helpful staff, nice welcoming atmosphere

  • 10/10 Michael ( Groep collega's) 

    van March , GB  op  27 april 2007

    "We arrived at night it was slightly difficult to find the hotel but not too bad." (99461136)

    Good size room, good size and clean bathroom, plenty of facilaties.

  • 7/10 Helen ( Volwassen paar) 

    van Redditch , United Kingdom;GB  op  14 april 2007

    Comfy bed, a bit noisy, convenient location. Nice biscuits and tea on room.

    Hair dryer didn't work, curtains wouldn't draw and there was some traffic noise.

  • 8/10 David ( Volwassen paar) 

    van Farnborough , GB  op  10 april 2007

    "This was only a one night stay, without using the restaurant for dinner, so cannot comment on that aspect. Breakfast service was good and the quality of the breakfast was very good. Breakfast was served in a light, airy and welcoming conservatory." (99972842)

    Standard roome is more than adequate for a few nights stay.

  • 8/10 Sandra ( Volwassen paar) 

    van Reigate , United Kingdom;GB  op  22 februari 2007

    "This hotel was very convenient for a short walk into Norwich City Centre. The staff were all very attentive, efficient, friendly and knowledgeable about the area. Dinner in the restaurant was reasonably priced with an excellent choice and quality of food. This hotel deserves to be a 4 star rather than a 3 star and I would recommend it to anyone who wants a hotel convenient for the City Centre and amenities." (99599062)

    Nice spacious room, comfortable bed, well stocked tea/coffee tray.

    Nothing - it was all fine.

  • 8/10 George ( Volwassen paar) 

    van Saffron walden , United Kingdom;GB  op  13 december 2006

    "We located the Hotel online and found our room was separate from the dining area,however,this did not create any problems for us. All the staff were very helpful and pleasant in every way. The general cleanliness was well above standard. A very small personal complaint would be that in our room the television needed to be higher from the ground in that particular environment." (99504824)

    Relaxed atmosphere

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 november 2006

    "I presumed that the hotel accomodation would have en suite shower facilities, as standard, especially as the hotel tries to be cost effective in other areas.( i.e energy efficient light bulbs). The hotel staff were all very friendly and helpful." (99988731)

    The room was spacious and in a nice and quiet area.

    There were no shower facilities, and the room was quite dark and gloomy. (Maybe a change in colour of carpet and furniture could help to give a lighter appearance).

  • 8/10 Les ( Volwassen paar) 

    van Billingham , United Kingdom;GB  op  22 november 2006

    "The hotel was ideally located for easy City access, all areas of the hotel very clean and well maintained. The hotel staff were efficient and extremely friendly. Will definitely book again highly recommended" (99710355)

    Centrally located easy walking distance to the City centre, with a nice easy going atmosphere

  • 9/10 Deborah ( Solo zakenreiziger) 

    van Chelsfield village , United Kingdom;GB  op  20 november 2006

    "really pleasent hotel. Room was very small but ok for one night." (99054344)

    clean and very friendly staff

    i was in a loft room and there was noise coming room the roof. would have liked more choice on the room service breakfast menu.

  • 7/10 Matthew ( Jong paar) 

    van Stowmarket , United Kingdom;GB  op  15 november 2006

    "2/3 minutr walk to city centre, good accomadation, easy to find hotel, helpful staff, although hotel is next to a road it has trees and bushes between them and we didn't notice any traffic noise. a bit pricy for facilities,but you pay for location. overall a good choice." (99357782)

    good sized and comfortable room

    room needed a hoover

  • 6/10 Robert ( Volwassen paar) 

    van Milton ernest , United Kingdom;GB  op  12 november 2006

    "Generally we would not have stayed in that room as it required complete renovation. However, we were very pleased with the sevice and food." (99601304)

    Good location, excellent breakfast and very helpful staff.

    Room was in need of redecoration and updating. En-suite was in desperate need of renovation.

  • 10/10 Anonymous ( Volwassen paar) 

    op  12 november 2006

    "I believe you need to go with neutral linens because the comforter and pillowcases were a dated print and didn't seem fresh. The room itself was very spacious and comfortable. The in-room coffee/tea service was very nice. Overall a good experience." (99978771)

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  12 september 2006

    Adequate for a one night stay, restaurant ambience good

    Restaurant food although good was too fussy both in content and presentation

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  16 augustus 2006

    "The receptionist was very professional and helpful. The restaurant was excellent and a reason in itself for staying at this hotel again." (3305153586)

    The room was very comfortable but there was an inadequate working/desk area.

  • 8/10 Sue ( Familie met oudere kinderen) 

    van Nottingham , United Kingdom;GB  op  20 juli 2006

    "As I had booked a superior double room, I would liked to have been told that there was no outlook and that the room was very dark. If I had been told beforehand I would have been given the chance to change rooms for something lighter and brighter, a room to reflect the fact that it was a superior room." (3304953188)

    The quality of the hotel and surroundings was very good.

    The room was very dark with very little natural light.

  • 6/10 Jeff ( Volwassen paar) 

    van Watford , United Kingdom;GB  op  12 juli 2006

    "Hotel was clean and interesting but the hot water situation was VERY disappointing. We had cold water on Friday night, Saturday morning and evening. Only able to get a hot shower on Sunday morning. Management could 'only apologise'. If I were in charge I would at least given a complimentary drink or discount." (3304986913)

    Pleasant environment close to Norwich city. Attractive gardens.

    No hot water from Friday night to Sunday morning so could not shower.

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