Grand Western The Connaught Hotel, Wolverhampton

Tettenhall Road, Wolverhampton, WV1 4SW
3   Hotel

Het Grand Western The Connaught Hotel is een driesterrenhotel (AA). Het biedt kamers met een eigen badkamer, gratis draadloos internet, een eigen gratis parkeer... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  4 december 2009

    "Good value for money but certain improvements needed." (108857739)

    Room is reasonably priced and value for money. No complaints on room facilities in general. Location is not too far from city centre as well, with the option of a short bus ride if the 15mins walk is too daunting.

    Sheets were a little old and mine had some stains on it. It was also not changed after the first night. The old TV with bad reception should be replaced. Toilet floor (tiles) is far too chilly during autumn/winter.

  • 5/10 Ava ( Solo zakenreiziger) 

    van Gloucester , GB  op  25 november 2009

    "I wasn't happy - and less happy still at the lack of response. I am anticipating that this will change in the next few days. Whether I stay again will depend on how this is handled." (108335454)

    The room and the bathroom were clean and well laid out (although the bed sloping backwards was a little odd), the breakfast staff were helpful and friendly and the food was good too.

    I was somewhat perturbed (as were 2 other lots of guests before me) to discover at 11.00pm that I was expected to hand over £50 in cash as a deposit. There was no mention of this on the website or on the confirmation (in fact it stated there would be no deposit). I don't carry that sort of cash, so I did refuse to pay. The gentleman checking us all in was somewhat flustered, but dealt with it okay. Then I find there's no lift to the floor I was checked into (and no help available for carrying my bags of which I had 4), the bedroom door security lock was broken, there was no heat in the bedroom or bathroom radiators and the water in the shower was too hot to take one - even on its coldest setting. I left a letter for the manager, from which I have yet to receive a phone call or other response.

  • 5/10 Anonymous ( Volwassen paar) 

    op  23 november 2009

    "Disapointing" (108947725)

    The Staff were very good.

    The bathroom shower connection was to short and we had to crouch down to take a shower.The sliding door on the shower was jammed and hard to move. The barstaff were run off their feet through having to help in the restaurant on our first night.On our second night the restaurant was closed no one informed us.We had our meal in the bar,again the barman was run off his feet having to take orders for meals,take the order to the kitchen,get back to his bar duties then go back to the kitchen then serve the food to customers.People were coming into the bar and leaving as they [naturally] would not stand around waiting for service.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  11 november 2009

    "Good room would have been better if the staff were more helpful" (108274419)

    Cleanliness

    The hotel said that we hadn't booked in and the money had been taken from my account already, so we had to pay again!! After long going back and forth with the hotel and active hotels we finally got some money back!!!

  • 4/10 Steven ( Groep collega's) 

    van Newcastle upon tyne , GB  op  2 november 2009

    "The staff were friendly and courteous however the standard of hotel itself was very disappointing." (108730211)

    Our room was clean.

    Both of our rooms were far too hot. Although we booked our rooms via the internet we had not at that point booked breakfasts. When we had breakfast we were charged at double the rate stated on the internet. The requirement to book breakfast on the internet and secure a reduced price was not made clear during the booking process and this was frankly, scandalous. The hotel bar had very limited opening hours.

  • 5/10 Samuel ( Solo vakantieganger) 

    van Schaarbeek , DE  op  29 oktober 2009

    - I got charged more than 10 pound for every day I cstayed for 'breakfast' while I was alone and I did not consume a breakfast (and figured that out to late). This is an extreme crap service. - While registring online I was convinced I had shosen an option to get breakfast included in the night price, on checkin the staff informed me this was not tru and that I had to pay extra for the breakfast (what caused me not to take it)

  • 9/10 John ( Solo vakantieganger) 

    van Apo , US  op  28 oktober 2009

    "I was doing a computer conference in the hotel and the bar was very nice and they had free internet but not fast free internet" (108615792)

    The shower room was brand new. The breakfast was included. They had staff that know the local area

    There are a lot of stairs going up and down several flights of stairs to get to the room

  • 8/10 Anonymous ( Jong paar) 

    op  27 oktober 2009

    "Hotel accommodation had minimal affect on my trip which was ideal." (108399754)

    Cheap, and was the venue for the event I was attending (OggCamp).

    Key cards are unreliable and were frequently required to be re-programmed over the weekend.

  • 7/10 Anonymous ( Solo zakenreiziger) 

    op  27 oktober 2009

    Hotel was clean. Breakfast was good. Staff helpful and friendly.

    Shower was very poor. Wireless internet only worked sporadically and was slow when it was working.

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  24 oktober 2009

    "forunately a discounted offer was got costing £35 prpn. which is the only reason this stay was adequte. However the cleanliness of the bathroom was unacceptable at any level!!!" (108369748)

    Service was good, staff friendliness was very good

    Bathroom was bad, the water was brown and the bath dirty, human excrement and toilet paper left in the toilet where it had not been flushed. Whilst full english breakfast adequate for cost portions were small.

  • 5/10 Anonymous ( Ander) 

    op  21 oktober 2009

    "The worst hotel I have ever stayed in" (108448316)

    Food was good

    Dirty carpet in room,noisy radiator,light bulbs blown,thay changed my room that also had dirty carpet.Walls paper thin.Sink did not drain freely.Some of my colleges complained about brown water and would not shower.Had to get door key reactivated on second night they cancel all each day.Main hotel toilets were very poor standard.

  • 5/10 Anonymous ( Ander) 

    op  20 oktober 2009

    "I have stayed at this hotel before and have to say I was disappointed this time. The only reason I would stay at this hotel again is because it is where I attend a company conference." (108275026)

    on the whole the hotel was clean, the staff were friendly and helpful.

    It was surprising to find the resturant closed on the friday evening, brown hot water from the taps/shower, room needed decorating, slow bar service. quality of food available for breakfast/Lunch was not very good.

  • 7/10 Samantha ( Jong paar) 

    van West midlands , GB  op  20 oktober 2009

    "Very basic no luxury " (108463629)

    Good value for just somewhere to sleep

    Rooms very basic, had to request maintenance to bleed the radiator as making terrible noises and rooms far too hot. Staff in the bar very very slow. Also got charged for some extra drinks that we had not been signed for.

  • 5/10 Anonymous ( Groep collega's) 

    op  22 september 2009

    "Really looking forward to our visit because our recent visits to Best Western had always been excellent. My major concern was the signage in the hotel." (108595759)

    Hotel was very clean and well situated for the event we where attending

    We had 2 x pensioners in our group and had requested a ground floor room, on arrival I was directed to an area that I assume was the ground floor room for my parents, I followed the directions from the receptionist and left my partner at reception. On entry through a swipe door I was aware that I could not get back to the reception, I can only describe the next 15 minutes as traumatising, my parents room was found to be on the 3rd floor!!! I was still unable to gain egress for this location of the hotel, there was minimal signage and fortune had it, there was not a fire at the time, my partner at this time was still waiting in reception with our arrival bag distressed as to where I had got to with, new people arriving all the time, only the good grace of 2 visitors’ to the hotel did she calm down. I eventually found a way out, and approached the manager he listened to my issues and walked the route I had previously taken he himself at one time hesitated on direction. My parents where moved on his request to a first floor room.... exhausted.......The whole group by this time where ready to change hotels, only, we had driven for 2.5hrs and had to be at our event within 30 mins of arriving

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 6/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  16 oktober 2009

    IT HELPS WHEN YOU ASK PEOPLE TO DO THESE SURVEYS FOR YOUR COMPANY IF YOU CAN GET THEIR NAME RIGHT IN THE FIRST PLACE....................!!!!!!!

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  7 oktober 2009

    "Our company held a conference in the hotel the following day and the staff, facilities and food were all very good" (108376529)

    friendliness of "new" receptionist

    chaotic booking in system resulted in another guest walking into my room whilst I was in the bathroom - having been given the same room number key as I had!

  • 5/10 Bradley ( Volwassen paar) 

    van Hants , GB  op  6 oktober 2009

    "OK" (108136792)

    Dining Room staff were very friendly and helpful

    We were given card key to a room which was already occupied. Thsi coudl have been very embarassing.

  • 10/10 Richard ( Solo zakenreiziger) 

    van Chorley , GB  op  5 oktober 2009

    "Just really nice, all I can say" (108151186)

    Really nice hotel, pleasent staff, comfy beds etc.

  • 9/10 Anonymous ( Volwassen paar) 

    op  5 oktober 2009

    "Excellent value for money. We will certainly recommend this hotel." (108643855)

    Large, clean fluffy towels, hot water, tea/coffee making facilities and comfortable beds made for a very good stay after a long drive.

    We booked on-line, which was very straight forward but it did not make clear that breakfast had to be booked along with the room in order to take advantage of reduced price breakfast. Only bad point.

  • 6/10 Anonymous ( Groep collega's) 

    op  22 september 2009

    Staff friendly but pushed for time,needed more on.

    Needed a lick of paint abit tatty.

  • 7/10 Anonymous ( Familie met oudere kinderen) 

    op  15 september 2009

    "THE HOTEL WAS GOOD VALUE AND CENTRAL TO THE CITY CENTRE ALSO THE RACE COURSE WHICH WAS THE REASON FOR GOING TO WOLVERHAMPTON." (108985349)

    HOTEL ROOM WAS VERY CLEAN AND TIDY AND GOOD VALUE.

    SERVICE IN THE MAIN BAR WAS NOT VERY GOOD IT SEEMED THERE WAS A SHORTAGE OF STAFF, ALSO THE COFFEE MENU WAS NOT TO THE PICTURED MENU.

  • 8/10 Thomas ( Solo vakantieganger) 

    van York , GB  op  8 september 2009

    "Pleasant enough" (108739812)

    Reasonable sized room. Quiet

    One room light not working

  • 7/10 Anonymous ( Vriendengroep - volwassenen) 

    op  27 augustus 2009

    "First impressions of the hotel were not favourable. Sat Nav directed me to the back of the hotel, the car park. A wedding party was in full swing and a number of young guests were sitting around in the car park, drinking and messing around. The disco was in full swing and quite loud - unfortunately our room was directly above this, the music being played was very loud. We were advised that this would cease @ around 12:30 which it more or less did. Room itself was spotless, with all working facilities, I was able to shower and freshen up. Clean towels were provided. Breakfast was fine and the staff were friendly. I'd say for £55 per night that it was good value for money. Common sense would dictate that the room I was allocated should have been reserved for the wedding guest party itself. " (107719062)

    Late check in. Room clean and tidy. Coffee and tea making facilities fine. Working hairdrier and bathroon spotless. Cooked breakfast and attitude of staff very good. Onsite parking.

    We arrived late 11:30pm and a wedding was underway. The room was directly above the party room, the noise making it difficult to relax. We were advised that no other rooms were available. At 4:30am a guest decided to hammer on the door of of one of the nearby rooms calling out the name of another guest, this went on for a full 5/10 mins until he was told in no uncertain terms he had the wrong room. Th TV from the adjoining room was on very loud, but as were tired, we decided against making a complaint.

  • 9/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  25 augustus 2009

    "I was very pleasantly surprised with the room considering the low price. The breakfast was good and the staff friendly. I would definately stay there again and I would recommend the hotel to a friend." (107384819)

    The hotel was clean and the room was a very good size.

    The decore was worn in places ie. the wall of the bathroom, the slant of the shelf above sink and no bath plug - all very minor things.

  • 4/10 Rebecca ( Jong paar) 

    van Reigate , GB  op  21 juli 2009

    "we requested a quiet room and we were given a room on the first floor above a wedding party and man in next room was snoring and it sounded like he was in our room, so requested to be moved which we were. " (108719838)

    okay for £40 per night

    noisy

  • 5/10 Thomas ( Vriendengroep - volwassenen) 

    van Lommis , CH  op  17 juli 2009

    "Stay was ok for two days only." (107881040)

    Service at the breakfast buffet was good. Staff was attentive. Selection of food was ok.

    Restaurant was closed on Sunday evening. Service at the bar was not very alert. Only small selection of menues. Bathroom:very small. Bedroom: very small, no sideboards to store luggage.

  • 7/10 Anonymous ( Ander) 

    op  10 juli 2009

    mostly helpful and courteous staff good car park

    pigeons prevented window being left open one receptionist - rudely instructed me to sit and wait for 10 mins because she was busy little space to sit and chat in the lobby no porter offered - room was a long way from reception - no lift in that part of the building, stairs, firedoors and many turns en route.

  • 8/10 Bo ( Volwassen paar) 

    van Hallaryd , SE  op  29 juni 2009

    "We are in general very satisfied!" (107783736)

    Good service from nice staff.

  • 9/10 Anonymous ( Groep collega's) 

    op  15 juni 2009

    "good for a night out." (107651408)

    good breakfast, comfy beds, good car park, close to city centre, friendly staff

    the "hot" drinks at breakfast were luke-warm, there was a Xmas tree in the lobby in the middle of June! (ok not a huge bad point but just really really odd), shower screen didn't work

  • 9/10 Claire ( Volwassen paar) 

    van Rotherham , GB  op  7 mei 2009

    "Excellent value for the money." (107734982)

    Good sized, warm bedrooms. Lovely dining room/bar area. Excellent service from all staff. Appetizing breakfast.

    Books under the tele cabinet were dusty! Bathroom sink had a slight leak.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Janet ( Vriendengroep - volwassenen) 

    van Whittlebury , GB  op  31 mei 2009

    "Otherwise, fine" (107835711)

    Clean and quiet Booked us in when they had no record of my confirmed booking

    Appallingly,THEY HAD NO RECORD OF MY RESERVATION EVEN THOUGH I HAD AN EMAIL CONFIRMING THE RESERVATION. It was lucky they had spare rooms as we did not arrive until 9.45pm and would have had a real problem if they were fully booked. Clearly the reservations system needs to be looked at as it doesn't work!

  • 8/10 Lorna jane ( Ander) 

    van Plymouth , GB  op  27 mei 2009

    value you for money.good breakfast

    no vodka in the bar.hasd run out from weekend

  • 5/10 Andrew ( Volwassen paar) 

    van Stonehouse , GB  op  29 april 2009

    "fair for short break" (107418530)

    bar and restuarant

    access to rooms and rooms to small

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Harry ( Man/man of vrouw/vrouw paar) 

    van York , GB  op  26 mei 2009

    "We always use this Hotel when we stay in Wolverhampton but have not had a room at the front before. We will stay again next time we are in Wolverhampton." (107993404)

    Hotel and staff excellent as usual.

    Only bad point is we were on the front of the Hotel and traffic passes all night, it was a warm night so we had to leave the windows open. Next time we stay we will ask for a room at the back of the Hotel where it is quiet. Otherwise no problems.

  • 9/10 Ian ( Solo vakantieganger) 

    van Liverpool , GB  op  28 april 2009

    "I stayed at the hotel while attending a wedding ceromony and reception. We where all treated very well and the day was a great success." (107666952)

    Staff very friendly and helpful.

    The hotels no smoking throughout policy meant a long trip from the fourth floor to the car park for the many guests at the reception who wished to smoke.

  • 7/10 Linda ( Groep collega's) 

    van Coventry , GB  op  28 april 2009

    "Fine." (107850240)

    Clean and comfortable and good value. Staff friendly.

    The organisation at Breakfast was dreadful, there was no organisation amongst the staff and many people were left waiting for quite some time. Bad layout of dinning room, needs a re-design.

  • 5/10 Anonymous ( Jong paar) 

    op  18 april 2009

    "We would stay in this hotel again but preferably in a different room that is not like a rabbit warren to get to." (107589186)

    The bar man was very helpful.

    Felt like we were staying in a pigeon coop. When things at breakfast ran out they were not replenished very quickly as the waitress kept disappearing into the kitchen.

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