Surtees Hotel, Newcastle upon Tyne

Dean Street, Newcastle upon Tyne, NE1 1PG 3

Dit hotel biedt u een hartelijk en vriendelijk onthaal in het centrum van Newcastle upon Tyne, in de buurt van bars, clubs en restaurants. Het Surtees ... more

 

£ Kamers vanaf £50 per nacht
Kies uw verblijfsperiode voor een overzicht van beschikbare kamers

7/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
7/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
7/10 Functioneren van het personeel
7/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 3/10 Anonymous ( Volwassen paar) 

    op  29 oktober 2009

    wasnt able to checkinto room till 2.45,not 2pm.their was no hot water on saturday evening for a shower,or sunday morning either.the staff knew about it on saturday,but never told us,and didnt know about it on the sunday until we told them on check out.the view of the mutilstory carpark was lovley,the windows were not very good at keeping the noise out,i thought they were open all night.And the bottle banks being emptied at about 4am capped it all!!!!over all the worst hotel ive stayed in ever and no were near as good as a travel lodge!!!

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  10 oktober 2009

    "Due to decor and low temperature in the hotel I would explore other options before staying here again, even if paying a little more." (108849149)

    Breakfast enjoyable, both food and staff. Reception staff pleasant. Central location convenient for restaurants and Hilton hotel (conference venue). Iron and mini ironing board available in the room.

    No heating on (in early October), insufficient bed covers (kept waking up cold), room right over night club. Didn't notice any way of drawing reception staff's attention if they weren't standing at the desk. Poor decor in bathroom.

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  3 oktober 2009

    "I have stayed in 'better' hotels and received a much worse service. I would go back again - it was very good value for money and perfectly placed for my work at the theatre in Grey Street." (108676915)

    I had asked for a quiet room knowing that this hotel was in a busy area and had no disturbance during the night. The room was spacious and provided a telephone, a television - that worked - and a comfortable bed. A working shower with ample hot water and a working hairdryer was more than had been provided in many more expensive hotels. The receptionist was charming when I arrived at midnight and the breakfast in the morning was prompt and tasty.

    It's tricky to find - it's through a car park in Dean Street, but I was given good directions when I phoned for help. The lift wasn't working, which would have disadvantaged anyone with more luggage than I had, but the receptionist offered help.

  • 4/10 Anthony ( Volwassen paar) 

    van Mirfield , GB  op  22 september 2009

    "Worst hotel I have ever stayed in" (107440972)

    VERY noisy. Disco bar under the hotel. Could not get to sleep.

  • 8/10 Anonymous ( Jong paar) 

    op  24 augustus 2009

    "Nice hotel for e very reasonable price. Very well located and overall very good value for the money. Would definitely stay again. " (108905948)

    nice spacious room, good customer service and excellent breakfast

  • 9/10 Anonymous ( Solo vakantieganger) 

    op  16 juni 2009

    Staff were great and really friendly! Very modern and clean room for such a good price!

    The windows were single glazed meaning the room a was a bit cold and noisy at times

  • 8/10 Anonymous ( Ander) 

    op  7 juni 2009

    "great location and brilliant room size with friendly staff" (107957170)

    the room was a lovely size I have never stayed in such a large hotel room with windows all round very light and clean

    the beds were pretty narrow and the bedding not very sufficient as it got quite cold in the room the breakfast selection was not very varied and the smell of greasy food seemed to travel throughout the hotel in the morning which put some of my colleagues off eating

  • 5/10 Anonymous ( Volwassen paar) 

    op  19 maart 2009

    good city centre location,staff good,breakfast good. car park only £13 from sat dinner till monday morning.

    noise(trains,people till 01.00am)bedding(blankets).

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 februari 2009

    Bathroom a bit dated

  • 5/10 Sarah ( Jong paar) 

    van Northallerton , GB  op  23 februari 2009

    "Overall the 'hotel' was more of a cross between a youth hostel and a cheap B&B and certainly wasn't worth the £80 per night price tag. That said it was clean, warm and dry and for one nights stay that was ok. I won't be rushing back though and i wouldn't recommend it to anyone else. " (107678823)

    The location was perfect for us. It was close to the Quayside and within good walking distance of the shops etc. The hotel was clean and the main facilities ie shower, toilet etc worked. Breakfast wasn't as bad as some of the previous reviews had indicated. It was certainly edible and cereal and toast were unlimited should you not want full english.

    The hotel reception gave the impression of modern day sophistication, however once you get through the doors to the rooms it looks nothing more than a cheap B&B. The decor throughout is old and worn and the furniture in the rooms is very dated. Having already read the reviews we were prepared for the noise of the nightclub downstairs but it was louder than expected as the hotel has made not effort to sound proof the rooms.

  • 8/10 Nicholas ( Vriendengroep - volwassenen) 

    van Romford , GB  op  30 januari 2009

    "Very good value quite adequate for my purposes,as I only wanted a short stay. I would defintely use the place again." (107861497)

    Staff were friendly and efficient, room was adequate and good value. Breakfast was again good value with a nice light dining room

    Difficult to find , even with benefit of Multi map. They could do with a sign actually on Dean St.My advice is to look for the Dean St car park sign and head up the alley way!

  • 10/10 Veronica ( Groep collega's) 

    van Hull , GB  op  2 december 2008

    "Very pleasant, the room was clean, tidy and spacious with the added feature of a sofa which was very comfortable and relaxing. The staff were very helpful and pleasant, the breakfast room was bright, the service was quick and the breakfast was great, everything you need to keep you going for the day. Overall we enjoyed our stay at the Surtees Hotel, a very good find and we are definately back next year, we booked before we left." (97136873)

    The hotel is in an excellent position and suited our needs perfectly, 5 mins from the train station and 10 mins from the Metro Radio Arena. It was very close to the shopping centre and the quay, a very pleasant walk.

    None, a little noisy from the bars just below but not a great problem, hasn't stopped us booking again next year.

    2 van de 2 personen vonden deze hotelbeoordeling nuttig:

  • 7/10 Anonymous ( Jong paar) 

    op  30 november 2008

    "clean and friendly hotel, i would return but i would avoid the breakfast and go for the cereal next time instead!" (97950043)

    clean room, freindly polite staff

    bedding was old fashioned blankets, i would prefer a duvet, window was stuck open and it was late November! cooked breakfast was yuck, really yuck.

  • 8/10 Margaret ( Groep collega's) 

    van York , GB  op  29 november 2008

    "ENJOYED OUR STAY AT YOUR HOTEL DESPITE THE NOISE OTHER GUESTS MADE LATE AT NIGHT THE HOTEL ITS SELF IS CLEAN TIDY AND STAFF VERY PLEASANT CHOICE OF DRINKS FROM BAR A LITTLE DISSAPOINTING" (107553803)

    CLEAN GOOD LOCATION NICE BEDROOMS

    BREAKFAST A LITTLE COLD AS WAS BREAKFAST ROOM BUT PLENTY OF CHOICE

  • 8/10 Anonymous ( Volwassen paar) 

    op  25 november 2008

    "Happy with the room and the staff so will book again." (107381316)

    Room, staff and facilities all good.

    Looks drab from outside and bathroom grouting very poor with damp patches.

  • 8/10 Victoria ( Jong paar) 

    van Stockton on tees , GB  op  19 november 2008

    "We only stayed for one night but enjoyed our time there. The staff were friendly and helpful, the room was clean and a good size with plenty of clean towels and extra pillows. The breakfast was great and we would definately choose to stay there again (as long as we got a room up on the 3rd floor again)" (108047339)

    Quick easy and welcoming check in. A very nice modern lounge / bar area, large spacious bedroom and not forgetting the great old fashioned lift! The breakfast dining area looked recently refurbished and clean / modern. The service and food were very enjoyable.

    The bar sold wine but didn't have a corkscrew so unable to open the bottle! A couple of points in the bathroom, one of the sink taps was missing a part off the top (minor really) and the shower curtain had mildew growing on the bottom of it. The remote control for the T.V didn't work so only had 3 channels.

  • 8/10 Phil ( Jong paar) 

    van Stockton on tees , GB  op  18 november 2008

    "nice hotel" (97270440)

    huge bed, good breakfast

  • 6/10 Bjorn ( Solo zakenreiziger) 

    van 3122 tonsberg , NO  op  12 november 2008

    Location

    The bed and noise from the street at 5AM every morning.

  • 6/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  11 november 2008

    "It is a pity that the bedroom did not come up to the standard I expected. Public rooms on ground floor were good." (107134139)

    Hot water, good shower, clean towels & sheets, good location, breakfast ok.

    Bedroom curtains filthy and falling off rail. Broken drawer, Mouldy ceiling in bathroom. Very noisy guests on Saturday night. Only one working channel on TV.

  • 3/10 David alexander ( Solo zakenreiziger) 

    van Bristol , GB  op  27 oktober 2008

    "Hotel was poor and in serious need of restoration" (107593317)

    Struggling to find any? actually none.

    My room was directly opposite a fully lit car park, even with curtains closed I could read, it was so bright . The taps did not work properly, turn the to the cold in the shower and you would get hot water, turn to the hot and you get cold water, nice safety hazard. No remote control for the TV

  • 10/10 Margo ( Man/man of vrouw/vrouw paar) 

    van Kaysville , US  op  27 september 2008

    "Great place to stay - would recommend it to others." (107176062)

    We had been on the road for over three weeks and were grateful for WI-FI and free access to a phone so we could use our phone cards to call the USA. You were central to everything we needed to visit as well.

    It was difficult to find you on our own. I would suggest a "heads up" when you confirm a reservation so that the patron is aware that they will have to "look" for the hotel. The lift was out of order and for a 58 year old, I would have loved the lift.

  • 7/10 Anonymous ( Volwassen paar) 

    op  14 september 2008

    very hard bed, badly located to find on foot (down a back lane), room over looked the multi story carpark.

  • 8/10 Anonymous ( Volwassen paar) 

    op  3 september 2008

    "All-in-all OK. But area around the hotel was grotty!" (107188892)

    Polite and friendly staff. Clean and tidy room and bathroom - Excellent linen.

    Hard to find. Approach to entrance was appalling. Noisy nightclub below.

  • 8/10 Anonymous ( Groep collega's) 

    op  16 augustus 2008

    La stanza era molto rumorosa la notte a causa dell'impianto di ventilazione del parcheggio su cui si affacciava la stanza

  • 8/10 Phillip ( Solo vakantieganger) 

    van Ilford , GB  op  18 juni 2008

    "good location,good breakfast" (97529089)

    friendly staff

  • 9/10 Anonymous ( Volwassen paar) 

    op  1 juni 2008

    "Fine" (97540064)

    Comfortable, clean , conveniently situated

    Could do with facilities like, hairdryer, radioclock and minibar in room.

  • 8/10 Anonymous ( Jong paar) 

    op  28 mei 2008

    "Staff were very helpful and friendly and the English breakfast was exceptionally good!" (97383043)

    Large room with big windows making it nice and light

  • 9/10 Nigel ( Volwassen paar) 

    van Whitehaven , GB  op  26 mei 2008

    "WE FOUND THE HOTEL DIFFICULT TO FIND AS IT WAS NOT CLEARLY VISIBLE FROM THE ROAD. WE FOUND RECEPTION STAFF FRIENDLY AND HELPFUL AND OUR ROOM COMFORTABLE." (97313412)

    wE FOUND THE ACCOMODATION VERY COMFORTABLE

    VIEW OF THE CAR PARK FROM THE WINDOW

  • 9/10 Anonymous ( Volwassen paar) 

    op  25 mei 2008

    Clean And Tidy

    Nothing At All

  • 8/10 Fritz ( Volwassen paar) 

    van Augsburg , DE  op  1 april 2008

    "The outside near the entrance is really bleak (at least this time of year) and quite unlike the internet presentation." (97203407)

    Within easy reach of railway station

    Noise till the small hours from a disco(?)

  • 9/10 Anna t ( Jong paar) 

    van Aberdeen , GB  op  12 maart 2008

    "Loved the hotel and stay in newcastle will definetly be returning and bringing family and friends." (97640366)

    The accommodation was central, clean and value for money. Staff very helpful.

    Access to hotel difficult to find from Dean Street as could not see sign.

  • 7/10 Michael ( Solo zakenreiziger) 

    van Bishop's stortford , GB  op  10 maart 2008

    it was quiet on convenient to city centre

    room decor rather bland landings needed hoovering

  • 9/10 Ann ( Vriendengroep - volwassenen) 

    van Dublin , IE  op  7 maart 2008

    "Hotel was in walking distance to everything great central location, 24hr bar! Staff were very pleasant really recommend this hotel for groups of young or old!" (97337802)

    The staff were very pleasant and couldnt do enough for us, there was 8 girls in my party and as you can imagine we were quite loud at times staff never complained,

  • 9/10 Alan ( Volwassen paar) 

    van Potters bar , GB  op  2 maart 2008

    "It is not easy to spot the hotel from the road even when walking, we walked past it once with out seeing the entrance. This is the nearest thing to a critism I have." (97687476)

    Very clean and friendly

  • 7/10 Anonymous ( Vriendengroep - volwassenen) 

    op  13 februari 2008

    "A perfect location for walking to the bars but if you were hoping for a good nights sleep its not possible too noisy!!! I would recommend this hotel to young people going for the nightlife not someone who is having a break and likes to go to bed early. Food was very nice, there was also everything you need in the room although slightly dated." (97755147)

    Price and fact we could have three people to a room

    furniture could do with updating in rooms

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  28 januari 2008

    big room, clear

    there was light from parking all night long

  • 7/10 Anonymous ( Volwassen paar) 

    op  26 januari 2008

    "The excat location as regards to amenities a clearer view of hotel, mention that it was near to train line and car park. Other wise the hotel was adequate for our requirements" (97969316)

    Closeness to facilities

    Room subject to all night light from car park and noise from local building alterations in morning and local train service

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  12 december 2007

    "Rooms need updating." (97608058)

    central to Newcastle city centre and Quayside

    noisy and dark roads/steps to entrance

De op deze pagina weergegeven beoordelingen zijn afkomstig vangasten en hoeven daarom niet noodzakelijkerwijze overeen te komen met de mening van Active Hotels, ActiveReservations of onze distributiepartners (Over onze hotelbeoordelingen).

hotel map

Hotels in de buurt

Recent bekeken hotels

Bookmark met:

Wat zijn dit?