Premier Inn London Kew, London

52 High Street, London, TW8 0BB 3

Premier Inn London Kew is by the River Thames and Kew Gardens, and close to the M4, and Brentford and Kew Bridge train stations, which have good services to Lon... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
8/10 Uw kamer
7/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 John ( Solo vakantieganger) 

    van Dunmow , GB  op  22 september 2009

    "It was ok." (108869269)

    Good Location

    No fresh water tap to fill the kettle. Car park was full. Breakfast was not great.

  • 9/10 Brent ( Volwassen paar) 

    van Rotherham , GB  op  15 september 2009

    "Have stayed here previously without a problem" (108628191)

    Room was situated next to the security door onto the lift area - every time clients used the door to access the corridor,the door banged and the noise could be heard in our room. The air conditioning system,even on full could not cope with the warm conditions. Only one bath and one hand towel in the room.

  • 7/10 Anonymous ( Groep collega's) 

    op  26 augustus 2009

    clean

    could be nearer a tube top

  • 10/10 Anonymous ( Volwassen paar) 

    op  17 augustus 2009

    "First time at a Premier Inn.Will do it again." (107774061)

    Excellent value for money. And friendly staff.

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  27 juli 2009

    Efficient and friendly front desk staff

  • 10/10 Rachel ( Groep collega's) 

    van Parkstone , GB  op  7 juli 2009

    "Excellent" (107389263)

    Size of bed

  • 9/10 Anonymous ( Volwassen paar) 

    op  23 juni 2009

    "great service" (107852717)

    We found the staff friendly and extremely helpful helpful

    key cards didn't function that well in the doors

  • 10/10 Jason ( Jong paar) 

    van Dagenham , GB  op  16 juni 2009

    when arrived no booking was showing from this site, thankfully they sorted it out.

  • 8/10 Brent ( Volwassen paar) 

    van Rotherham , GB  op  6 mei 2009

    "Acceptable" (107644879)

    All aspects good except below

    One of the knives at breakfast had dried egg stains

  • 9/10 Anonymous ( Volwassen paar) 

    op  19 april 2009

    "our break was enhanced by our stay at the hotel" (107523627)

    staff very helpfull and food was excellent

  • 8/10 Anonymous ( Groep collega's) 

    op  26 maart 2009

    "Good" (107808348)

    Location

    Uncomfortable lounge area

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  16 januari 2009

    "Adequate for our requirements." (107441787)

    Very pleasant friendly staff.

    Air conditioning unit did not work so either too cold or if the heater provided was on it became too hot.

  • 10/10 Tracey ( Solo zakenreiziger) 

    van Warrington , GB  op  8 december 2008

    "Would definetley stay at this Premier inn again. " (107453424)

    All the staff were very friendly. Clean room. Excellent choice for breakfast. Large room.

    The room smelt of cooking smells from Kitchen below.

  • 6/10 Anonymous ( Groep collega's) 

    op  30 oktober 2008

    "overall the hotel and facilties were good, internet access was too expensive. the performance of staff needs improvement." (107981484)

    room was nice and clean. excellent bath/shower facilities.

    through active hotels i booked a family room for three adults. when we arrived at the hotel we were told they do not do this. After a debate, with a manager, it was agreed that they would do it for us. Not the type of hassle you need after a long journey. I found this upsetting and some what stressful. We were also waiting in the hotel restaurant for 45mins before being asked for our order. this was very poor

  • 9/10 Anonymous ( Groep collega's) 

    op  28 oktober 2008

    excellent service and extremely well maintained rooms will use these hotels again

  • 9/10 David ( Volwassen paar) 

    van Ipswich , GB  op  2 september 2008

    " Positive . Good value for (semi) Central London hotel. " (108006877)

    Clean , bright room / general areas / facilities . Polite / helpful staff

    Bar Service that night bit of a shambles , more training / supervision required . ( We actually found it quite funny , other people wouldn't ! )

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 8/10 Robert ( Volwassen paar) 

    van Quarndon , GB  op  26 september 2008

    Got good directiond from the staff on local transport

    Bed was a bit low for my wife who has Arthritis

  • 8/10 Anonymous ( Volwassen paar) 

    op  2 september 2008

    The staff were very helpful especially at breakfast

  • 3/10 Anonymous ( Familie met oudere kinderen) 

    op  2 augustus 2008

    "Very disappointed. The staff there did not appear to be polite and were not willing to offer help. I am not sure whether they really care about the feeling and the safety of their guests. Before we booked the hotel, we saw from its website that its rooms have air-conditioning. But when we arrived, we found out from a small notice on the wall of our room that the air-conditioning was out-of-service. When we asked for help, they could simply provide us with fans. They have standard answers like "that is all that we can do?, ?if you don?t like, you can move to another hotel?. The room was like a steamer. Every night, I have to stay awake to dry the back and the necks of my husband, my son and my nephew. Every night with the hotel was un-enjoyable. Some of the staff explained that it was due to a fire which broke out a month ago, but another staff said that the fire broke out two months ago. They explained very ?brilliantly? that it was for security reason that they could not turn on the air-conditioning just for our room ?.. Some staff claimed that they have ordered some portable air-conditioners but the suppliers did not keep their words and did not deliver the air conditioners on time. I did not know which of the ?facts? they told us are true. But they all sound ridiculous and irresponsible. I could not understand how come it took such a long time to fix the problem. We questioned why they did not inform us of the problem in advance such that we could have looked for another hotel before we came to England. The answer we got was 'since we have more than one thousand bookings, it is not possible to inform each of the customers?. I believe they owed their customers the obligation to inform them of the problem. Another things that also reflect the mentality of the people there was the elevator connecting the car park to the reception floor. We took the elevator up to the reception floor but was not able to open the door. We pressed the alarm for more than 10 minutes but no body came to help us. After 10 minutes, other guests just happen to pass-by and saved us. On the last day of our stay, while we were staying at the lobby waiting for our taxi, we saw the same ?accident? happened to another guest. I doubt whether any person has looked into the matter!!" (97156598)

    easy access and the bedroom is big

    The air-conditioners are not working (despite they claimed on their webpage that their rooms were air-conditioned). The staff there did not appear to be polite and were not willing to offer help. Not sure whether they really care about the feeling and the safety of their guests.

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Volwassen paar) 

    op  29 augustus 2008

    All the staff were very polite and helpfull

  • 5/10 Simon ( Groep collega's) 

    van Glasgow , GB  op  26 augustus 2008

    "Having stayed at Travelodge in a room for 3 adults, Premier Inn are at it if they claim health and safety regulations mean that 3 adults cannot share a room in their hotels. And then charge extra for the privilege of rectifying their mistake." (108059665)

    staff were friendly and helpful; additional breakfast was excellent

    Room was booked as a 3 person - on arrival we were told this was only possible for 2 adults plus a child. This was not evident in the booking small print. We were allocated 2 new rooms, but charged for the full Premier Inn rate, rather than the Active Hotels website rate. Not good. Also air conditioning was not working in the hotel, and although the temperature in the room was bearable, there was no offer of a rate reduction.

  • 4/10 James ( Solo zakenreiziger) 

    van Glasgow , GB  op  12 augustus 2008

    "Due to the air Con problems the hotel experience was very uncumfortable. If the air con is repaired I would stay at the hotel because of the location to my office." (107107809)

    The Hotel's location is close to my office.

    No air conditioning and the Thursday evening had an increased tariff charge. After three uncomfotable nights the hotel had the audasity to increase the tariff.

  • 4/10 Norman ( Vriendengroep - volwassenen) 

    van Lincoln , GB  op  12 augustus 2008

    "Completely spoiled by airconditioning not working for reasons expleined above" (107214988)

    Friendly, helpful staff

    Air conditioning not working whilst weather very muggy and as hotel is on flightpath to Heathrow aircraft noise much interrupted our sleep due to window having to be open because of aircon issue.

  • 7/10 Anonymous ( Jong paar) 

    op  6 augustus 2008

    "Pleasant stay, would stay there agin, but need to sort out air conditioning in rooms. More car parking spaces needed" (107119299)

    Good efficient check in ptocess and explanation of facilities and food options. Clean room. Called taxi for us. Efficient check out process

    Not enough onsite parking available. Room was extremely hot, too uncomfortable to sleep well. Check in person not aware 2 people were staying in room even though stated this on booking application

  • 9/10 Anonymous ( Volwassen paar) 

    op  17 juli 2008

    "Very good value for money. I stayed at a chain hotel of a different group the previous two nights for the same money. This hotel was much better." (108095084)

    Excellent staff service and always very pleasant: good sized room which was very clean. Very good value for money meal evening meal. Good range of in room services. Well serviced.

    The only two negative points were that the air conditioning was not working during our stay and the floor boards outside the room creaked.

  • 8/10 Howard ( Jong paar) 

    van Cardigan , GB  op  8 juli 2008

    "was only one night, but everything was great" (108006846)

    convenient, clean, ideal for our visit to Twickenham

  • 6/10 Anonymous ( Volwassen paar) 

    op  3 juli 2008

    "A reasonable place to stay if they have a record of your booking and the room airconditioning is working" (97573213)

    Hotel was convenient for access to Heathrow and our relatives. Also good location for public transport. Friendly and helpfull staff. The room we were allocated was quite spacious by London standards.

    No record of our booking (through Active Hotels) on our arrival. Although heavily booked the manager allowed us to check in early from our overnight flight and allocated us the first available room.(very good point). The airconditioning in the room was not working (there was a notice on the wall to this effect). Our visit coincided with a hot spell in London which made conditions for sleeping uncomfortable. The fans which the hotel provided in lieu were next to useless.

  • 8/10 Diane ( Groep collega's) 

    van Milton keynes , GB  op  2 juli 2008

    "very good" (108033586)

    Freindly helpful staff

    aircon not working, rooms and corridoors too hot

  • 8/10 Anonymous ( Solo vakantieganger) 

    op  1 juli 2008

    "Ok for overnight stay" (108019116)

    Extremely helpful and efficient reception staff

    Expensive for quality of venue (price rise for Bon Jovi!!) No air conditioning (hot night)

  • 8/10 T ( Vriendengroep - volwassenen) 

    van Oxhill , GB  op  1 juli 2008

    "Helpful staff, standard room, spoiled by lack of cooling (or quiet)." (108058429)

    Lucky to get last in-house parking despite arriving late.

    Airconditioning was not working and the room was under the roof on the afternoon side so it was really hot when we arrived. The windows were shut so we had to open the window to let in any air and the noise of the traffic. We were given a (small) extra fan but that did not help much.

  • 7/10 Anonymous ( Jong paar) 

    op  27 juni 2008

    "good" (97569769)

    Tidy and clean

    Air conditioning not working.

  • 8/10 Paul ( Jong paar) 

    van Eastbourne , GB  op  17 mei 2008

    "Stay was fine...breakfast was good and was all in all good value for money...Our only gripe was that the taxi company the hotel use tried to charged us £12 to travel 2 miles yes 2...TWO....in the end they settled on £7 which we felt was still extortionate considering the driver did not speak English and needed us to spell the address so he could put it into a sat-nav to find it." (97898206)

    Clean, bright and quite.......good shower

  • 7/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  6 februari 2008

    "On making my booking I was only able to reserve a double room. I thought a twin room would be available on request. This was not obvious when reserving on-line." (97368508)

    Clean and tidy

    No twin beds or so

  • 7/10 Anonymous ( Vriendengroep - volwassenen) 

    op  6 februari 2008

    "The room was clean and well equipped. I slept in one of the most comfortable hotel beds I have ever known. Some information about public transport would have been helpful. Next time I come down to London I will try your chain first." (97932999)

    The location of the hotel was excellent, good links to public transport and easy to find off the motorway

    Very few parking spaces for the hotel - I ended up having to pay. The check-in staff were very slow

  • 7/10 Anonymous ( Groep collega's) 

    op  15 januari 2008

    "Slightly clunky check-in process but otherwise a very good visit." (97866377)

    Clean, in good decorative order, good size

    Only one towel in bathroom (for two adults)

  • 6/10 Robert ( Volwassen paar) 

    van Dunfermline , GB  op  13 december 2007

    "hotel ok for 1 night stay but it was a saturday night when i visited and after our evening out we wanted to take a bottle of wine to our room and the staff said they coulld not do it even though the bar was next door. The staff looked like they were there on sufference" (97529520)

    the room

    surly staff

  • 8/10 Eric ( Volwassen paar) 

    van Cople, beds , GB  op  12 december 2007

    "Good facilities & good value for money" (97193788)

    good bedroom / bathroom & comfortable bed

    heating / aircon was noisy & cold

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