Park Head Country Hotel, Bishop Auckland

13 Park View Terrace, Bishop Auckland , DL14 8QB
2   Hotel

This family-run hotel and restaurant is located in the heart of County Durham and offers a warm, friendly welcome and free Wi-Fi access. Bishop Aucklan... more

 

£ Kamers vanaf £50 per nacht
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7/10 Algemene classificatie

Categorie Gemiddelde Score
7/10 Check-in proces
6/10 Uw kamer
6/10 Werkzaamheid van facileiten / voorzieningen
7/10 Rust en reinheid in het hotel
6/10 Functioneren van het personeel
6/10 Algemene indruk
7/10 Algemene prijs/kwaliteitsverhouding
  • 7/10 Anonymous ( Volwassen paar) 

    op  6 oktober 2009

    Hotel and bar staff excellent, room clean and adequate

    Breakfast staff were miserable and did not seem to know what to do - lots of tables left uncleared. Breakfast was not particularly good value at £95 B&B. Last weekend I stayed in a Premier Inn which was much better value for money

  • 6/10 Sally ( Volwassen paar) 

    van Wellingborough , GB  op  14 september 2009

    "A very relaxing stay in a Courtyard room. Despite the hotel being on a busy road, traffic noise was not a problem. Some Sat-Nav users should be aware that they may be directed to an empty field!! If you are, just carry on up the road AWAY from Bishop Auckland and the hotel is located a few hundred yards up the road on the left hand side!!" (108328058)

    Very friendly bar staff.

    Perhaps could have done with another pair of hands in the restaurant as service was somewhat slow. As we were in no rush to go anywhere this didn't present a real problem to us but others may expect better service.

  • 3/10 Anonymous ( Groep collega's) 

    op  14 juli 2009

    "Extremely poor. We will not stay here again, and will advise our relatives in the area not to recommend to other people." (107731217)

    I called to change room from double to twin and dicovered they had booked a suite at £20 extra. We agreed over the phone to keep the suite as it had two beds. When we arrived the room only had one bed. We changed to a twin and on check out they tried to charge us £20 too much. The beds were extremely hard and uncomfortable, and when other guests used the stairs the whole room shook. The shower head was broken and the shower extremely feeble. Breakfast service was slow and poor. Only one cup of coffee / tea offered. Limited visibility of staff. My daughter was taken ill in our room in the evening and I could get no answer from reception to ask about a doctor, despite several attempts. In the end I had to call 999 for an ambulance. The manager was aware that we went to A&E in the ambulance and no one followed up to see if we were OK or needed anything to support us.

  • 9/10 Amanda ( Volwassen paar) 

    van Todmorden , GB  op  6 juli 2009

    the open mic really entertaining evening thankyou

  • 8/10 William ( Volwassen paar) 

    van Dundee , GB  op  23 juni 2009

    "Very good stay. Hotel very clean and easy access. Food excellent and cannot be faulted . Staff very friendly and helpful." (107309181)

    Second stay in this hotel hence the reason for booking as I had a pleasant stay first time round

    Very poor matress in bed which resulted in sleeping on the floor for the second night. This was pointed out on departure. It was not a complaint made but to highlight the need for a mattress change for future residents. For info room 15.

  • 5/10 Anonymous ( Solo vakantieganger) 

    op  30 april 2009

    "Ok for one night" (107410766)

    bar meal was good

    check in was inefficient - no record on online booking poor quality pillows, duvet and towels poor quality curtains Freeview not set up for BBC channels waited a long time for bar meal to be prepared Poor site for TV in room toilet in other rooms was noisy

  • 8/10 Anonymous ( Jong paar) 

    op  28 april 2009

    "Good - checked in late after a wedding and checked out at 10 the next morning. Staff were good and room was clean." (107326367)

    Customer service Cleanliness

    Bed was creaky and not particualrly comfortable Alternative in the area was better value for money

  • 8/10 Barry ( Volwassen paar) 

    van Cramlington , GB  op  28 april 2009

    "good" (107648566)

    staff very pleasant enjoyed the stay

    general state of room could have been better but i am being over critical

  • 8/10 John ( Volwassen paar) 

    van Amble , GB  op  20 april 2009

    "Good." (107306154)

    Good staff and friendly.

  • 3/10 Anonymous ( Solo zakenreiziger) 

    op  17 april 2009

    "It needs a good clean. There was dirty hand prints everywhere. The toilet in the room was not up to scratch. But the staff were lovely." (107471320)

    The hotel did not have a copoy of my reservation when I arrived. But luckily there was only one other person staying in the hotel!!

  • 4/10 Anonymous ( Volwassen paar) 

    op  6 april 2009

    "Won't be using this hotel ever again" (107306309)

    breakfast

    Booking muddled; wrong room allocated; locked out of hotel on return from seeing friends

  • 10/10 Graham ( Volwassen paar) 

    van Chester-le-street , GB  op  1 april 2009

    "excelent" (107917447)

    receptionist was very polite and helpful,room was warm comfortable and very clean & bar staff very friendly. looking forward to our next vist

  • 9/10 Elena ( Groep collega's) 

    van Moscow , RU  op  31 maart 2009

    Clean rooms, nice view, great breakfast, free parking, free wifi

    Cold in the room at nights

  • 6/10 Anonymous ( Solo zakenreiziger) 

    op  18 maart 2009

    Staff attitude

    Evening bar meal poor. Room was adequate but basic but not a patch on the chains such as premier inn, ibis, holiday inn express, poor value for money. Had to go outside to get to room.

  • 8/10 Daniel ( Volwassen paar) 

    van Chorley , GB  op  17 maart 2009

    "Staff were exceptionally helpful and freindly. The rooms were cozy and comfortable. The whole package made for a most enjoyable stay." (107341784)

    Great little hotel where the staff were very friendly and accommodating to mine, and my freind's requirements.

  • 8/10 Ian ( Man/man of vrouw/vrouw paar) 

    van Cuxton , GB  op  17 maart 2009

    "friendly, helpful, peaceful. Cooked breakfast was nice and hot" (107648123)

    Friendly staff, helpful when heating wasn't working

    chicken curry was bland!

  • 5/10 Anonymous ( Volwassen paar) 

    op  17 maart 2009

    "I would have expected better for £70 pn." (107977681)

    room clean, location pleasant

    shower - questionable (too hot or cold lack of pressure), furniture / decor tardy.

  • 4/10 Anonymous ( Volwassen paar) 

    op  17 februari 2009

    "I would not go out of my way to stay there again" (107997063)

    My husband enjoyed the beer

    Inadequate shower - very poor flow - the room itself was clean but very basic - the breakfast was very poor - the fruit that was there on Saturday was very old and unappetising and there was none at all by Sunday no dried fruit either no yoghurts - the juice was watered down and the coffee like coloured water

    1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  • 9/10 Anonymous ( Groep collega's) 

    op  20 januari 2009

    "Nice clean and pleasant room with a comfortable bed and pillows, friendly staff and good food." (107842426)

    Clean, friendly and comfortable and a decent size room (room 19)

    didnt experience or see any points

  • 7/10 Stephen ( Jong paar) 

    van York , GB  op  20 december 2008

    "Enjoyed stay." (107506754)

    Friendly helpful staff and good food.

    Dirty cleaner's rag left in the room. Only one packet of broken biscuits between 2 people with tea making facilities.

  • 5/10 Jonathan ( Vriendengroep - volwassenen) 

    van Stirling , GB  op  16 december 2008

    "Acceptable for a one night stay but would not select the hotel again of choice" (107622554)

    Friendly and helpful staff Room, clean and tidy. Cooked breakfast reasonably good

    Breakfast crockery dirty. Breakfast selection poor. Poor hot water supply.

  • 4/10 Andrea ( Volwassen paar) 

    van Maidstone , GB  op  30 november 2008

    "Other hotels were more modern and better value for money" (107615142)

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