Mercure Hotel Severinshof Köln City, Köln

7/10 Algemene classificatie

• 3/10 Anonymous ( Ander) 

  op  17 maart 2009

  "Unfortunate circumstances surrounded our stay that may incorrectly bias my review. I had to relocate my entire group after one night as it was impossible to access the hotel by taxi, transport customers appropriately, etc. However, I would not book a stay at this hotel again." (97226116)

  The hotel had unfortunately suffered from the collapse of the archive building next door and all access to the hotel was cut off. However, the staff did not handle this crisis in a good way. No apology on arrival rain-soaked after dragging luggage 200 m in rain. No letter of apology in room, no offer to assist with transports, no hot water in colleague's room first night, no working telephone in room - phone exchange program ongoing and not properly checked, no umbrellas to lend to guest, etc. etc.

  Vond u deze beoordeling nuttig? 

  Ja

  Nee
• 9/10 James ( Jong paar) 

  van London , GB  op  20 augustus 2008

  "Good" (107292363)

  Friendly staff, clean room, good facilities

  The lift took ages to come and the room wasn't cleaned till after 2pm

  Vond u deze beoordeling nuttig? 

  Ja

  Nee
• 6/10 Terry ( Ander) 

  van Sundridge , GB  op  17 december 2007

  "Hotel appeared to be in an area where construction activity was in progress - it would have been nice to know this" (97259778)

  Breakfast facilities very poor. We were unable to have a full breakfast with hot drink at a table despite paying extra for it because the hotel was over busy

  1 van de 2 personen vonden deze hotelbeoordeling nuttig:

  Vond u deze beoordeling nuttig? 

  Ja

  Nee

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