Maritim Grand Hotel, Hannover

8/10 Algemene classificatie

• 5/10 Kemal ( Solo zakenreiziger) 

  van Ankara , TR  op  3 november 2008

  My booking was for 2 nights. When I was checking in at the hotel I asked if I could check out after staying one night. The girl at the reception checked my booking paperwork and informed me that there would not be any problem. I then changed my flight schedule back home and paid 200 Euro extra for this change. The next day I was checking out I realised that they charged for 2 nights. I arguedagainst that with the girl who checked me in one day ago. She said that she could not make the stay for one night. I said "why did you say one day ago that I can leave after 1 night stay and now you charge for 2 nights". She said she did not tell this first and then she accepted what she said. I asked her to sign a letter stating this and she refused. After all I got very angry and left the hotel after paying for 2 nights. I still feel very angry with her becase she does not represent the hotel. She is a "BIG LIER". I will never stay at Maritim again because I think that they do not train their Key Staff well on Customer Care.

  1 van de 1 personen vonden deze hotelbeoordeling nuttig:

  Vond u deze beoordeling nuttig? 

  Ja

  Nee
• 8/10 Peter ( Volwassen paar) 

  van Sale , GB  op  13 december 2007

  "The hotel is used by quite up market clients - Werder Bremen football team were there when we were. But fittings and decor have seem better days and is in need of updating." (99841120)

  Its location

  On a busy main road

  Vond u deze beoordeling nuttig? 

  Ja

  Nee

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