| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.9 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room |  4.1 / 5 |
| Overall experience | 3.9 / 5 |
| Order and cleanliness of the hotel |  4.2 / 5 |
| Guest Rating | 4.0 / 5 |
4.6 / 5
Anonymous
on 24/11/2009
(Solo business traveller)
(107494055)
4.9 / 5
Colin [Totton, GB]
on 02/11/2009
(Mature couple)
Clean modern and have smoking rooms. Food was good and facilities were fine plus easy access to hotel.
Overall: Good value for money and a high quality of service (108235924)
4.4 / 5
Anonymous
on 13/10/2009
(Young couple)
Very clean and quiet room, friendly staff, online booking worked well
Overall: Great - would happily stay again (108374588)
3.9 / 5
Anonymous
on 22/09/2009
(Mature couple)
(108266342)
4.1 / 5
Anonymous
on 22/09/2009
(Mature couple)
excellant staff and service
toilet in our room was very noisey
Overall: there was no air con but you sorted us out with a fan very pleased with that (108398832)
2.3 / 5
denise [Bedford, GB]
on 22/09/2009
(Group of work colleagues)
on presentation a nice hotel, that had some character
most of the staff were young and disinterested in their guests, lack of direction and managemnt not present. on saturday we returned to the hotel to find the gates shut stating the car park was full. On inspection of the car park there was 5 car park spaces. The member of staff on reception desk stated she could not keep running to the car park to check if their were avaible spaces. her manner was not fitting for a member of staff in a four star hotel. on sunday at breakfast our table had not been prepared and we had to ask for toast on two occasions before it was bought to our table.
Overall: Not up to the standards of a 4 star hotel a lack of management and staff overall were poor in customer service. (108889085)
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