Rookery Hall Hotel & Spa, Nantwich

4.3 / 5 Anonymous on 19/10/2004 (Solo business traveller)

 (1588669)

1.7 / 5 saqib [modena, IT] on 29/09/2009 (Solo business traveller)

 (108907323)

4.6 / 5 liam [carlow, IE] on 25/09/2009 (Mature couple)

 (108250438)

5.0 / 5 Anonymous on 18/09/2009 (Mature couple)

Everything 100%

Overall: Simply excellent ! Not often you can say that.  (108441669)

4.1 / 5 Anonymous on 15/09/2009 (Group of work colleagues)

The hotel looks great and has fantastic gardens for the wedding photographs. The hotel was clean and tidy and well furnished. The service received during the wedding breakfast was good, with staff refilling wine glasses regularly. The selection of breakfast food was good and there were generous portions of the cooked breakfast.

At breakfast the day after the wedding, the service from staff was less than expected. We advised the restaurant manager that we were with the wedding party and asked if there was a large table or area for us to all eat together. They advised that there was no table set up for the wedding party, and we were shown to a table in one of the dining rooms. The groom who had seen us seated, came to our table and advised that they had in fact, reserved a selection of tables in a different room so that the wedding guests could be sat in a room together rather than dotted around the hotel. We asked to be moved into the other dining room, and were accomodated. We asked for more coffee when our breakfast was served, the service was very slow and we had to ask again for coffee, by which time we had already finished our breakfasts. One of the guests did not have any black pudding on their breakfast plate, they did not have an opportunity to advise staff of this as no one came to ask us if our breakfast was okay. I would have expected a check back from staff at some point during our breakfast.

Overall: The hotel and room clealiness was good, but the service received from staff was disappointing given the class of hotel.  (107364562)

4.1 / 5 Anonymous on 04/01/2009 (Mature couple)

The staff were very welcoming and friendly in every way.

There was confusion as to which package the staff thought we were on and therefore what would be inclusive for us e.g afternoon tea on Christmas Eve. We felt we had to ask what we were entitld to! Their handout letter on arrival was a bit confusing. Our stay was from Tues 23 Dec to Boxing Day and so straddled their "packages", we think! They did not seem to be up to speed on their internet bookings. Also there was confusion for us and others as to where our (free)pre lunch drinks would be on Christmas Day. Our room was small - ok. Very nice bathroom. However, there was no drawer space and nowhere to put cases out of the way which was difficult and we had to use them as drawers.

Overall: Very pleasant. Lovely public areas, well maintained. Excelent dining room presentation and breakfasts.  (107990828)