| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment | 4.3 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel |  4.5 / 5 |
| Guest Rating | 4.3 / 5 |
4.0 / 5
David [Burgess Hill, GB]
on 10/11/2009
(Mature couple)
The hotel was clean and well presented. The room suite was clean and comfortable. The staff were plesent and courteous. The breakfast was excellent and the table service also excellent.
Only one. The shower did not work.
Overall: Very pleasent (108668315)
4.1 / 5
Wendy [Basingstoke, GB]
on 05/10/2009
(Group of work colleagues)
The staff were friendly and helpful; the food was lovely; the room was clean and comfortable; and the location was great.
The standard complaint for all hotels: double / twin rooms need 2 separate sets of hooks in bathrooms for towels etc.
Overall: Overall, it was a very enjoyable stay and i'd definately recommend it to people. (108101198)
4.7 / 5
Ernst [Wien, AT]
on 11/08/2009
(Young couple)
(108440438)
4.6 / 5
Anonymous
on 26/07/2009
(Mature couple)
(107561476)
4.1 / 5
Anonymous
on 19/07/2009
(Mature couple)
food
a room at the front is noisey. We were charged more than by booking reservation said we would be.
Overall: very good (107715897)
2.9 / 5
Anonymous
on 01/07/2009
(Mature couple)
Lovely large rooms, good decor.
scaffolding & work going on inside and outside of hotel.
on check in we found that we had been booked into a different hotel for our second night stay. We found out that this has happened quite a few times.
had to wait a long time for our breakfast, which was very disappointing when it finally arrived.
Overall: New manager couldn't really do much to help, as they were fully booked for our second night. No discount offered, but said 'they would clean our room last' to give us time to check out. It has potential. A work in progress, with definitely a lot of work still to go! (107479411)
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