| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
2.4 / 5
Anonymous
on 02/05/2009
(Other)
very thick dust on skirting boards, chairs, and some shelves in bedrooms and lounge area. Towels old and worn.
Overall: Disapointed (107685780)
2.9 / 5
Anonymous
on 26/08/2008
(Young couple)
location
toilet did not work well. some staff unable to answer queries and not interested in finding an answer
Overall: enjoyable (107236491)
3.9 / 5
Anonymous
on 12/08/2008
(Family with older children)
Attitude of staff. Food and leisure facilites.
Misinformed about which type of room we were booking. Room type changed without our consent. Final room unsuitable and little effort made to rectify this.
Overall: Overall, pleasant, but marred by booking error. (108052162)
4.4 / 5
Lindsay [Dundee, GB]
on 30/07/2008
(Mature couple)
Fantastic location with beautiful outlook. Quality of food and service in resturant was really high - it really is right up there with the best we have experienced!
Thought the hotel could do with a little bit of a face-lift. Room was clean but lacked real quality.
Overall: Will without question stay again and would not hesitate in recommending the hotel to family and friends. (97188942)
4.3 / 5
Keith [Galston, AU]
on 17/06/2008
(Mature couple)
location and convenience
Overall: very enjoyable (97737991)
3.6 / 5
Anonymous
on 21/05/2008
(Mature couple)
Good food,excellent Spa facilities great location
Cramped room, no lift to other floors, lack of information on hotel procedures and facilities
Overall: A reasonible hotel for the money could do with updating. We found the food of good quality and a good choice on menus.Restaurant staff were always pleasant and very helpful. Although our room was on the small side it was adequate for a short stay. All rooms had harbour views. Spa facilities are excellent. Only downside was the lack of a lift to our room and the long distance we had to haul our luggage from the main check in desk, this could be a problem for the less able bodied. (97259784)
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